Principles of Management Exam Bank
Course Introduction
Principles of Management introduces students to the fundamental concepts and functions of management, including planning, organizing, leading, and controlling within various organizational contexts. The course explores key managerial roles, decision-making processes, leadership styles, motivational strategies, and the development of effective communication skills. Emphasis is placed on understanding organizational structure, managing change, ethical considerations, and adapting to the dynamic global business environment. Students will apply theoretical knowledge to real-world scenarios, developing practical skills necessary for successful management in diverse sectors.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 10th edition by Thomas Bateman
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18 Chapters
2478 Verified Questions
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Page 2
Chapter 1: Managing and Performing
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137 Verified Questions
137 Flashcards
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Sample Questions
Q1) __________ is the introduction of new goods and services.
A) Collaboration
B) Invention
C) Innovation
D) Adaptation
E) Inception
Answer: C
Q2) One dimension of service quality is making it easy and enjoyable for customers to experience a service or to buy and use products.
A)True
B)False
Answer: True
Q3) Aesthetics, while important to customers, is not considered an aspect of quality.
A)True
B)False
Answer: False
Q4) Briefly describe each of the four key management functions.
Answer: Answers will vary.
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Page 3
Chapter 2: The External and Internal Environments
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144 Flashcards
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Sample Questions
Q1) Which of the following is TRUE about using forecasts?
A) Multiple forecasts are best, and their predictions can be averaged.
B) Forecasts become more accurate the further into the future you predict.
C) Forecasts improve the data used to construct them.
D) The more complex the forecast, the more carefully the math is designed, and the more accurate the forecast becomes.
E) Unexpected events require a company to stick to the forecast.
Answer: A
Q2) One firm buying another is called a(n)
A) Merger.
B) Acquisition.
C) Divestiture.
D) Prospective.
E) Defender.
Answer: B
Q3) When investors bid up stock prices, companies have less capital to fuel their strategies.
A)True
B)False
Answer: False
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Chapter 3: Managerial Decision Making
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Sample Questions
Q1) The _______ model of decision making occurs when decision makers make small decisions and move in piecemeal fashion toward a bigger solution.
A) stepped
B) incremental
C) coalitional
D) garbage can
E) staged
Answer: B
Q2) Once a problem is identified and properly diagnosed, the next stage in the decision making process involves
A) Evaluating alternatives.
B) Evaluating consequences.
C) Evaluating information.
D) Evaluating the decision.
E) Generating alternative solutions.
Answer: E
Q3) Describe the elements of an effective crisis management plan.
Answer: Answers will vary.
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5
Chapter 4: Planning and Strategic Management
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Sample Questions
Q1) "To be the world's best quick-service restaurant experience" is an example of a(n)
A) Strategic vision statement.
B) Mission statement.
C) Tactical goal.
D) Operational goal.
E) Divisional goal.
Q2) The most effective strategy is
A) One that most firms in the industry will follow.
B) To continuously diversify.
C) One that competitors are unwilling or unable to imitate.
D) To be the "first mover" regardless of other factors.
E) To be a follower.
Q3) You will never know if your plan is working without which step in the formal planning process?
A) Goal and plan evaluation.
B) Situational analysis.
C) Monitor and control.
D) Implementation.
E) Alternative goals and plans.
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Page 6
Chapter 5: Ethics, Corporate Responsibility, and Sustainability
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130 Verified Questions
130 Flashcards
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Sample Questions
Q1) Most people have unconscious biases that give others the benefit of the doubt while simultaneously giving themselves little credit.
A)True
B)False
Q2) Option 1 employs which ethical approach?
A) Universalism.
B) Egoism.
C) Utilitarianism.
D) Relativism.
E) Virtue ethics.
Q3) Which of the following is a goal of a transcendent education?
A) Persuasion.
B) Independence.
C) Empathy.
D) Candidness.
E) All of these are goals of a transcendent education.
Q4) Moral philosophy refers to the principles, rules, and values people use in deciding what is right or wrong.
A)True
B)False
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Chapter 6: International Management
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Sample Questions
Q1) From which model of organizational structure did IBM and Xerox profit by transferring skills and know-how to subsidiaries around the globe?
A) International model.
B) Multinational model.
C) Global model.
D) Transnational model.
E) Intranational model.
Q2) In companies that adopt the __________ model of organizational structure, functions are centralized where it makes sense to do so, but a great deal of decision making also takes place at the local level.
A) international
B) multinational
C) global
D) transnational
E) multimedia
Q3) Companies that adopt the global model tend to be those pursuing a cost focus as a competitive strategy.
A)True
B)False
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Page 8
Chapter 7: Entrepreneurship
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Sample Questions
Q1) Because of the nature of entrepreneurship, large corporations are forced to remain passive bystanders rather than participate themselves.
A)True
B)False
Q2) The New York Times requires regular viewers of its online articles to pay a fee to maintain uninterrupted access. This is an example of the
A) Transaction fee model.
B) Advertising support model.
C) Intermediary model.
D) Affiliate model.
E) Subscription model.
Q3) Successful entrepreneurs are innovators and also have good knowledge and skills in management, business, and networking.
A)True
B)False
Q4) Start-ups have at least two major liabilities: being new and growing too fast.
A)True
B)False
Q5) Why would an individual want to become an entrepreneur? Explain.
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Chapter 8: Organization Structure
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Sample Questions
Q1) In the situation at Puffin's, to complete Kenneth's scheduling assignment, he will have to rely more on
A) Accountability.
B) Responsibility.
C) Authority.
D) Informal influence.
E) Span of control.
Q2) The three broad levels of the organizational pyramid are called the A) Chain of command.
B) Organization structure.
C) Hierarchy.
D) Span of management.
E) Span of control.
Q3) The numerous tasks that must be carried out in a large organization make specialization a necessity.
A)True
B)False
Q4) There are three coordination methods used for organizational integration. Describe and give examples of each.
Q5) Compare and contrast the matrix organization with the network organization.
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Chapter 9: Organizational Agility
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Sample Questions
Q1) Phoenix Paint, a manufacturer of designer indoor paint, is in the process of eliminating some positions in its organization. Management has carefully analyzed all of the jobs and strategically determined which to keep, with an eye toward protecting its most talented people. Phoenix is beginning to
A) Develop a CRM system.
B) Complete its retirement plan.
C) Downsize.
D) Implement ISO 9001.
E) Determine the corporate vision.
Q2) When the purchasing manager at Big League assesses where he gets the wood used to make the bats, he is looking at what part of the value chain?
A) Inbound logistics.
B) Operations.
C) Outbound logistics.
D) Marketing and sales.
E) Research and development.
Q3) Compare the three types of technology configurations. Give an example of each.
Q4) Explain the difference between a learning organization and high-involvement organization.
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Chapter 10: Human Resources Management
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Sample Questions
Q1) The skills, knowledge, abilities and other characteristics needed to perform a job are detailed in a
A) Job description.
B) Job selection.
C) Job specification.
D) Job profile.
E) Job design.
Q2) Interviews are the most popular selection tool.
A)True
B)False
Q3) Compared to other types of appraisals, __________ appraisals tend to be more objective and can be focused on relevant data such as sales or profits.
A) comparative
B) behavioral
C) trait
D) results
E) industry
Q4) Discuss management by objectives. How is it used? What are its advantages and disadvantages? Give an example of a good objective for this purpose.
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Chapter 11: Managing the Diverse Workforce
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129 Flashcards
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Sample Questions
Q1) A diverse workforce inhibits organizational flexibility because an organization's culture cannot tolerate different styles and approaches.
A)True
B)False
Q2) The term used to refer to all kinds of differences, including religious affiliation, age, disability status, economic class, and lifestyle in addition to gender, race, ethnicity, and nationality, is
A) Diversity.
B) Dimensions.
C) Selection differences.
D) Recruiting characteristics.
E) Managerial ethics.
Q3) In monolithic organizations,
A) Minorities are employed in all job levels.
B) Minority members identify highly with the company.
C) Minority members must adopt the norms of the majority to survive.
D) Conflict among groups is high.
E) Discrimination and prejudice are almost nonexistent.
Q4) Discuss the competitive advantage gained by employing a diverse workforce.
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Chapter 12: Leadership
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) Liz is exhibiting which type of power?
A) Referent.
B) Expert.
C) Legitimate.
D) Reward.
E) Coercive.
Q2) When you suggest that individuals "stretch," you are referring to which key component for effective developmental experiences?
A) Assessment.
B) Challenge.
C) Support.
D) Enthusiasm.
E) Learning.
Q3) A leader is one who influences others to attain goals.
A)True
B)False
Q4) Good followers help produce good leaders.
A)True
B)False
Q5) Explain the five key leadership behaviors identified by Kouzes and Posner.
Page 14
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Chapter 13: Motivating for Performance
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Sample Questions
Q1) Alderfer's ERG theory focuses on
A) Existence, relatedness, and growth needs.
B) Existentialism, relativity, and governance.
C) Employment, recruitment, and gain sharing.
D) Effort, return, and goal setting.
E) Expectancy, risk, and growth.
Q2) A psychological contract refers specifically to what employees think is a fair wage or salary for the work that is required.
A)True
B)False
Q3) According to the Hackman and Oldham model, the best way to design an enriched job in which employees experience responsibility for the outcome of the work is to provide
A) Task identity.
B) Feedback.
C) Skill variety.
D) Autonomy.
E) Task responsibility.
Q4) Compare and contrast job enlargement, job enrichment, and job rotation. Give an example of each.
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Chapter 14: Teamwork
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Sample Questions
Q1) Given the availability of human resources, only large companies use teams to produce goods and services.
A)True
B)False
Q2) Which of the following is indicative of supervisory leadership?
A) People are directed.
B) Individual performance is developed.
C) Differences among team members are advantageous.
D) Change is foreseen and influenced.
E) Input for decisions is encouraged.
Q3) Team effectiveness can be defined by productive output, satisfaction, and commitment.
A)True
B)False
Q4) Deemphasizing or smoothing over a disagreement is
A) A form of compromise.
B) Never appropriate.
C) The fastest way to solve it.
D) A form of avoidance.
E) A strong response in which people focus on their own needs.
Page 16
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Chapter 15: Communicating
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Sample Questions
Q1) The problems common in upward communication are much more serious than those for downward communication.
A)True
B)False
Q2) Provide suggestions that can help people manage electronic communications.
Q3) An organization in which there are no barriers to information flow is referred to as a
A) Bureaucratic organization.
B) Virtual organization.
C) Decentralized organization.
D) Boundaryless organization.
E) Formal organization.
Q4) Jargon
A) Can make communication either more or less effective.
B) Is used to prevent misunderstandings.
C) Is acceptable only in informal settings.
D) Should be based on the sender's background.
E) Automatically increases credibility.
Q5) Discuss ways to avoid mixed signals and misperceptions in communication.
Q6) Describe the ways in which GE is breaking down boundaries.
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Chapter 16: Managerial Control
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Sample Questions
Q1) Six sigma is usually overkill; a four sigma quality level eliminates nearly all defects and is suitable for almost every business operation.
A)True
B)False
Q2) Control based on the norms, values, shared goals, and trust among group members is referred to as
A) Clan control.
B) Feedback control.
C) Concurrent control.
D) Feedforward control.
E) Market control.
Q3) Which of the following types of control system do the top managers want to focus on?
A) Clan
B) Market
C) Bureaucratic
D) Concurrent
E) Feedforward
Q4) Describe feedforward, feedback, and concurrent control. Give an example of each.
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Chapter 17: Managing Technology and Innovation
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Sample Questions
Q1) A CIO personally trains individual employees how to efficiently operate a company's information system.
A)True
B)False
Q2) When a company establishes technology leadership by pioneering unique products or services that command premium prices, it has benefited from a
A) High-cost strategy.
B) Concentric strategy.
C) Low-cost strategy.
D) Diversification strategy.
E) Differentiation strategy.
Q3) The appropriate time for an organization to adopt technological innovations is when the costs and risks of switching to the technology are outweighed by the benefits.
A)True
B)False
Q4) One advantage of technology leadership is a first-mover advantage.
A)True
B)False
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Page 19
Chapter 18: Creating and Leading Change
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Sample Questions
Q1) Which of the following statements about organization development (OD) is accurate?
A) OD is typically a narrow improvement in technology or operations.
B) OD is not directly concerned with economic or technical aspects of the organization.
C) OD sometimes creates barriers to human potential.
D) OD aims to increase profitability of the firm.
E) OD is the main way that leaders are developed.
Q2) Creating the future you want for yourself requires
A) Taking an inventory of your skills every five years.
B) Sharing ideas and advice with those who seek you out.
C) Discovering new ways to make a connection.
D) Using tried and true ways of thinking.
E) Setting high personal standards.
Q3) Becoming world class is a goal that is applicable only to the private sector.
A)True
B)False
Q4) The key to successful change is people.
A)True
B)False
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