Principles of Management Exam Bank
Course Introduction
Principles of Management introduces students to the foundational concepts and practices that guide the effective operation of organizations. Covering core topics such as planning, organizing, leading, and controlling, the course examines the roles and responsibilities of managers in todays dynamic business environment. Students explore key management theories, decision-making processes, organizational structure, motivation, and communication, while learning to apply ethical considerations and teamwork strategies to real-world scenarios. Through case studies and practical applications, this course equips students with essential skills for effective management and leadership in a variety of organizational settings.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 1st Edition by Angelo Kinicki
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16 Chapters
2094 Verified Questions
2094 Flashcards
Source URL: https://quizplus.com/study-set/3059 Page 2
Chapter 1: Making Ob Work for Me
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/60736
Sample Questions
Q1) Unethical behavior is always caused by people who are evil.
A)True
B)False
Answer: False
Q2) The greatest benefit of a college education is developing problem-solving and critical thinking skills.
A)True
B)False
Answer: True
Q3) The first stop of the three-stop journey (or approach) of the Integrated Framework is:
A) Identify the OB concepts
B) Define the problem
C) Make recommendations
D) Take action
E) Delegate the problem
Answer: B
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Page 3
Chapter 2: Values and Attitudes
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/60735
Sample Questions
Q1) A person can hold values in Schwartz's model that are opposite without experiencing conflict.
A)True
B)False
Answer: False
Q2) Restraint of actions, inclinations, and impulses likely to upset or harm others and violate social expectations or norms is called:
A) Benevolence
B) Security
C) Tradition
D) Conformity
E) Universalism
Answer: D
Q3) Personal attitudes are closely related to values.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Individual Differences and Emotions
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127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/60734
Sample Questions
Q1) People with __________ see themselves as masters of their own fate.
A) High emotional stability
B) An internal locus of control
C) An external locus of control
D) High introversion
E) High extraversion
Answer: B
Q2) Bill, who has an internal locus of control, failed his last history test. He is apt to respond to this grade by:
A) Claiming the test was poorly constructed
B) Complaining to the dean of the college
C) Despairing of ever passing the course
D) Blaming the instructor for inadequately preparing him for the test
E) Admitting that he hadn't studied hard enough to prepare himself
Answer: E
Q3) Emotional intelligence has been demonstrated by research to be strongly correlated with leadership and job performance.
A)True
B)False
Answer: False
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Chapter 4: Social Perception and Managing Diversity
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/60733
Sample Questions
Q1) _______ is(are) an artificial intervention aimed at giving management a chance to correct an imbalance, injustice, mistake, or outright discrimination that occurred in the past.
A) Discrimination rectification
B) Affirmative action
C) Managing diversity
D) Access-and-legitimacy programs
E) The glass ceiling
Q2) The last step of the social perception process is:
A) Storage and retention
B) Encoding and simplification
C) Selective attention and comprehension
D) Attribution and inference
E) Retrieval and response
Q3) Affirmative action plans:
A) Are always mandated through legal processes
B) Include quotas
C) Can negatively affect women and minorities
D) Require organizations to hire unqualified people
E) Have failed to create opportunities for women and minorities
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Chapter 5: Foundations of Employee Motivation
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/60732
Sample Questions
Q1) Which of the following statements about goals and goal setting is not true?
A) Goals increase persistence
B) Goals direct attention
C) Goals should be set at a level just beyond reachable ("stretch" goals)
D) Goal achievement leads to job satisfaction
E) Specific goals lead to higher performance
Q2) In _________ job design, managers changed employees' tasks with the intent of increasing motivation and productivity.
A) Top-down
B) Bottom-up
C) Idiosyncratic
D) Work-team
E) Joint ownership
Q3) The two general categories of motivation theories are:
A) Extrinsic and intrinsic
B) Reward and punishment
C) Content and process
D) Job satisfaction and job dissatisfaction
E) Internal and external
Q4) Identify the types of top-down job design, and give an example of each.
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Chapter 6: Performance Management
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125 Verified Questions
125 Flashcards
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Sample Questions
Q1) Forming an overall impression about a person or object and then having that impression bias ratings about that person or object is known as the ________ perceptual error.
A) Halo
B) Leniency
C) Central tendency
D) Recency
E) Contrast effects
Q2) The acronym "SMART" stands for specific, measurable, attainable, reachable, and time bound.
A)True
B)False
Q3) Both punishment and extinction decrease undesired behaviors.
A)True
B)False
Q4) What are the three general criteria used for distributing rewards? Give an example of each.
Q5) What are the functions of feedback? What are the sources of feedback? Discuss the factors that affect perceptions of feedback.
Q6) What is the "law of effect"? Why is it important for managers?
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Chapter 7: Positive Organizational Behavior
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60730
Sample Questions
Q1) The state of being completely involved in an activity for its own sake is known as empowerment.
A)True
B)False
Q2) The need to have a goal and the determination to achieve it is known as:
A) Optimism
B) Resilience
C) Willpower
D) Waypower
E) Efficacy
Q3) Optimists tend to make external attributions about the causes of their success.
A)True
B)False
Q4) The characteristic of PsyCap that consists of sustaining effort when beset by problems and adversity is:
A) Hope
B) Efficacy
C) Optimism
D) Health
E) Resilience
Page 9
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Chapter 8: Groups and Teams
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60729
Sample Questions
Q1) In which stage of the group development process is the group focused on solving task problems?
A) Forming
B) Storming
C) Norming
D) Conforming
E) Performing
Q2) A group role is a set of expected behaviors for members of the group as a whole.
A)True
B)False
Q3) Norms only emerge on their own in group situations; they are not consciously formed.
A)True
B)False
Q4) What are the differences between "groups" and "teams"? Discuss.
Q5) Social loafing is the tendency of individual effort to decline as group size increases.
A)True B)False
Q6) What is trust? How should a manager develop trust?
Page 10
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Chapter 9: Communication in the Digital Age
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/60728
Sample Questions
Q1) Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes. She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow. She is in the __________ step of the TED protocol for effective presentations.
A) Frame your story
B) Plan your delivery
C) Plan your multimedia
D) Develop your stage presence
E) Put it together
Q2) Of the following, the least rich form of communication is:
A) Newsletter
B) E-mail
C) Phone calling
D) Videoconferencing
E) Handwritten note
Q3) About 20 percent of employees in the U.S. are restricted from accessing Facebook at work.
A)True
B)False
Q4) Identify the styles of listening and describe each.
Page 11
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Chapter 10: Managing Conflict and Negotiation
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/60727
Sample Questions
Q1) Draw the conflict handling styles model, being sure to name and describe the five conflict handling styles. Discuss when each is appropriate and inappropriate.
Q2) Which of the following statements about conflict is true?
A) Conflict should be completely eliminated across the organization
B) Conflict should be encouraged in some departments and discouraged in others
C) Organizations experiencing excessive conflict tend to also be apathetic, uncreative, and indecisive
D) Use of technology and virtual teams can minimize conflict
E) Organizations can suffer from too little conflict
Q3) _______ is an alternative dispute resolution technique where a third party urges disputing parties to deal directly with each other in a positive and constructive manner.
A) Ombudsmanship
B) Facilitation
C) Peer review
D) Mediation
E) Arbitration
Q4) Identify and briefly discuss the desired outcomes of effective conflict management.
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Chapter 11: Decision Making and Creativity
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60726
Sample Questions
Q1) Intuitive processes are influenced by both expertise and feelings.
A)True
B)False
Q2) Mark was looking to buy an used car. His friends had suggested that he check the mileage on the car and the safety record of the model and year of a car before buying it. He was thus focusing extensively on the odometer reading and the model of the year of the car to evaluate the value of the car, instead of inspecting the engine or the transmission of the vehicle. This implies that Mark was engaging himself in the _________ bias.
A) Representativeness
B) Anchoring
C) Availability
D) Fundamental attribution
E) Self-serving
Q3) The forms of intuition are:
A) Tacit and explicit
B) Formal and informal
C) Rational and nonrational
D) Holistic hunches and automated experiences
E) Directive and analytical
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Chapter 12: Power, Influence, and Politics
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/60725
Sample Questions
Q1) ____________ power tends to produce __________.
A) Negative legitimate; commitment
B) Reward; compliance
C) Positive legitimate; compliance
D) Reward; commitment
E) Expert; compliance
Q2) Influence tactics can be taught and learned.
A)True
B)False
Q3) To make a good first impression in an interaction with another, a person should do all but one of the following. Which one?
A) Avoid bad moods
B) Match your "ornaments" to your personality and intended message
C) Talk a lot about yourself
D) Set a specific goal for your interaction
E) Be aware of your nonverbal behaviors
Q4) Identify at least six of the most commonly used political tactics, explain each, and give an example of each from your own experience.
Q5) How can a person increase his or her own influence?
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Chapter 13: Leadership Effectiveness
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/60724
Sample Questions
Q1) In Fiedler's model, both high-control and low-control situations call for relationship-motivated leadership.
A)True
B)False
Q2) Leadership effectiveness is defined as gaining commitment with influence attempts.
A)True
B)False
Q3) When a leader says to subordinates, in essence, "Let me provide tangible support to help you reach your goals," he or she is engaging in:
A) Inspirational motivation
B) Idealized influence
C) Individualized consideration
D) Intellectual stimulation
E) Charismatic behavior
Q4) Leadership is the same thing as managing.
A)True
B)False
Q5) What should a manager learn from behavioral styles theory?
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Chapter 14: Organizational Culture, Socialization, and Mentoring
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/60723
Sample Questions
Q1) Adhocracy cultures:
A) Empower employees to take risks
B) Drive toward productivity, profit, and customer satisfaction
C) Have been shown to be generally ineffective
D) Devote considerable resources to hiring and developing employees
E) Assess effectiveness with measures of efficiency, timeliness, quality, safety, and reliability
Q2) Basic underlying assumptions are organizational values that have become so taken for granted over time that they become assumptions that guide organizational behavior.
A)True
B)False
Q3) Rites and rituals are the planned and unplanned activities and ceremonies that are used to celebrate important events or accomplishments in the organization.
A)True
B)False
Q4) Companies with clan cultures resemble family-type organizations.
A)True
B)False
Page 16
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Chapter 15: Organizational Design, Effectiveness, and Innovation
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139 Verified Questions
139 Flashcards
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Sample Questions
Q1) ABC Company has divided its employees into departments of manufacturing, marketing, and finance. The company is said to have a(n) _____ structure.
A) Entrepreneurial
B) Project
C) Hollow
D) Modular
E) Functional
Q2) Which of the following is a traditional organizational design?
A) Horizontal
B) Hollow
C) Modular
D) Matrix
E) Virtual
Q3) The idea of organization design is that organizations are more effective or successful when their structure supports the execution of corporate strategies.
A)True
B)False
Q4) Describe the three basic categories of organization design, and explain why each arose.
Page 17
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Chapter 16: Managing Change and Stress
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/60721
Sample Questions
Q1) An example of external forces for change is:
A) Information technology
B) Employee absenteeism
C) Reward systems
D) Structural reorganization
E) Productivity
Q2) The last step of the ABCDE method of cognitive restructuring is:
A) Identify the consequences of your beliefs
B) List your beliefs about the event or problem
C) Describe how energized and empowered you feel at the moment
D) Formulate a counterargument for your initial thoughts and beliefs
E) Name the event or problem
Q3) Mortimer, Inc., states, "We build the world's best mousetraps." This is its:
A) Mission
B) Vision
C) Strategic plan
D) SWOT
E) Values statement
Q4) Identify the basic forces that cause change for organizations, and describe the categories within each.
Page 18
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