Principles of Management Exam Bank
Course Introduction
Principles of Management introduces students to the fundamental concepts and processes involved in managing organizations effectively. The course covers key management functions such as planning, organizing, leading, and controlling, and examines the roles and responsibilities of managers in various organizational settings. Through the exploration of management theories and real-world case studies, students learn about decision making, motivation, communication, team dynamics, and ethical considerations in the modern business environment. The course also highlights the impact of globalization and technological changes on management practices and prepares students to apply these principles in diverse professional contexts.
Recommended Textbook Management 10th Edition by Warren R. Plunkett
Available Study Resources on Quizplus
16 Chapters
1675 Verified Questions
1675 Flashcards
Source URL: https://quizplus.com/study-set/1745
Page 2
Chapter 1: Management: An Overview
Available Study Resources on Quizplus for this Chatper
89 Verified Questions
89 Flashcards
Source URL: https://quizplus.com/quiz/34791
Sample Questions
Q1) An example of a decisional role held by managers is a resource allocator.
A)True
B)False
Answer: True
Q2) Which of the following describes the role in which the manager is responsible for determining who in the work unit gets the resources,and how much each person gets?
A)cashier
B)controller
C)resource allocator
D)budget specialist
Answer: C
Q3) Three interpersonal management roles are figurehead,leader,and ____________.
A)negotiator
B)monitor
C)disseminator
D)liaison
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Management Thought: Past and Present
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/34792
Sample Questions
Q1) Changes in an organizational system usually do not effect other subsystems or components of that organization.
A)True
B)False
Answer: False
Q2) The ability to be flexible and adaptive are managerial attributes within the contingency school.
A)True
B)False
Answer: True
Q3) Quality management or TQM is often referred to as:
A)standard time.
B)span of management.
C)division of labor.
D)continuous improvement.
Answer: D
Q4) Robert Owen is considered the father of scientific management.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Managers Environment
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/34793
Sample Questions
Q1) Boundary spanners look for reliable sources of information on ____________.
A)customers
B)suppliers
C)government regulators
D)all of the above
Answer: D
Q2) External customers include the following <b>except</b>:
A)operative employees.
B)manufacturers.
C)wholesalers.
D)retailers.
Answer: A
Q3) Organizational elements of the internal environment are created by ____________.
A)prices
B)products
C)production
D)people
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Planning and Strategy
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/34794
Sample Questions
Q1) The authors recommend using a traditional management pyramid in the planning process so that there is a _______________.
A)hierarchy of objectives
B)well thought out management by objectives system
C)a planning flow
D)a bottom-up movement of ideas
Q2) Buying real estate properties for future store locations is a retrenchment strategy.
A)True
B)False
Q3) Organizations use both internal and external sources for forecasting information.
A)True
B)False
Q4) With a sharp strategic focus,a company can accomplish all of its goals.
A)True
B)False
Q5) The grand strategy is the overall "plan of attack" for the corporation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Managements Commitments to Quality and Productivity
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/34795
Sample Questions
Q1) Productivity can be improved by increasing the amount of inout or a combination of both.
A)True
B)False
Q2) Nonhuman resources and how they are processed are the primary concerns of management when analyzing:
A)internal influences.
B)externalities.
C)scientific management.
D)bureaucratic management.
Q3) By combining jidoka,the continuous flow assembly,and the pull system,Ohno developed what is now called which of the following?
A)FPJ
B)TPS
C)CSP
D)PSJ
Q4) W.Edwards Deming created total quality management (TQM).
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Making Decisions
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/34796
Sample Questions
Q1) Both internal and external environments impact and effect decision making.
A)True
B)False
Q2) The "ultimate" alternative for decision making is a course of action that ____________.
A)provides various opportunities
B)lowers the degree of risk
C)eliminates all problems and maximizes opportunities
D)maximizes the alternatives
Q3) Taking no action is sometimes the most appropriate alternative to decision making.
A)True
B)False
Q4) The difference between programmed and nonprogrammed decisions is:
A)programmed decisions are often unpredictable,while nonprogrammed decisions can easily be predicted.
B)nonprogrammed decision are usually more detrimental to the company.
C)programmed decisions are usually predictable,while nonprogrammed decisions are unique.
D)none of the answers are correct.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Organizing Principles
Available Study Resources on Quizplus for this Chatper
126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/34797
Sample Questions
Q1) Within the delegation process,a task is ____________ and authority is
A)accountable;answerable
B)delegated;assigned
C)assigned;delegated
D)accepted;accountable
Q2) Which management function establishes relationships between activities and authority?
A)planning
B)organizing
C)staffing
D)leading
Q3) Which of the following is an example of the informal organization at work?
A)obeying rules
B)following procedures
C)discussing personal issues
D)respecting authority
Q4) Decision making is a "shared" behavior within centralized organizations.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organizational Design, Culture, and Change
Available Study Resources on Quizplus for this Chatper
178 Verified Questions
178 Flashcards
Source URL: https://quizplus.com/quiz/34798
Sample Questions
Q1) planned change
A)a plan focusing upon anticipation of potential changes
B)comprised of opposing forces
C)a thorough analysis of problems followed by long-term solutions
D)I can rely on you...and you can rely on me!
E)an organization subset of shared values, norms, and beliefs
F)crisis, spontaneous management
G)the actuator of change
H)melt it down, change it, and refreeze it
I)an alteration in the work environment
J)the ability to blend the new into the old in attempt to improve
K)the total system of shared beliefs, values, and norms that make up the socialization of employees
L)happens overnight
M)it takes a long time to occur
N)small batch technology
O)a set of online technologies enabling collaboration
Q2) An analysis of organizational development can provide appropriate feedback.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Management Ethics and Social Responsibility
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/34799
Sample Questions
Q1) A company should share the results of a social audit with all constituents and stakeholders.
A)True
B)False
Q2) Social audits indicate the social ____________ of a business.
A)longevity
B)profitability
C)performance
D)finances
Q3) Today,the collective pressures of society demand that businesses:
A)turn a profit.
B)pay substantial stock dividends.
C)solve many societal problems.
D)disregard private interest groups.
Q4) Products with reduced energy and pollution connected with their manufacture and disposal are known as:
A)green resources.
B)quality products.
C)waste management.
D)green products.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Staffing the Workforce
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/34800
Sample Questions
Q1) Female employees "bump their heads" more often on glass ceilings than male employees.
A)True
B)False
Q2) Human Resource and Personnel are organizational department titles often used interchangeably.
A)True
B)False
Q3) Employment benefits or perquisites known as "perks" are normally associated with which level of the organization?
A)middle management
B)top management
C)indirect hires
D)all employees
Q4) An arbitrator's decision following a formal grievance process is ____________.
A)neutral
B)not binding
C)merely a recommendation
D)final
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Communication: Interpersonal and Organizational
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/34801
Sample Questions
Q1) Stereotyping is a form of prejudice.
A)True
B)False
Q2) The monthly production status report flows upward in most large organizations.
A)True
B)False
Q3) A predetermined set of conventional and oversimplified beliefs about groups of people which cause positive or negative reactions to those groups is a(n):
A)stereotype.
B)policy.
C)interpersonal.
D)universal span of management.
Q4) The process through which people and organizations accomplish objectives is: A)coordination.
B)planning.
C)communication.
D)organizing.
Q5) Impersonal communication allows for feedback. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Human Motivation
Available Study Resources on Quizplus for this Chatper
116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/34802
Sample Questions
Q1) External influences do not effect motivation.
A)True
B)False
Q2) All of the following are levels of Maslow's hierarchy of needs <b> except</b>:
A)self-realization.
B)social.
C)safety.
D)financial.
Q3) The measurement of success for QWL in any organization is to:
A)increase profits.
B)provide pay raises.
C)satisfy and motivate employees.
D)satisfy customers needs.
Q4) Compliments from managers satisfy the social needs of employees.
A)True
B)False
Q5) Herzberg contends that employees must be satisfied in order to become productive.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Leadership
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/34803
Sample Questions
Q1) Autocratic,participative,and free-rein are ____________ of leadership.
A)traits
B)roles
C)styles
D)skills
Q2) Leadership power can actually change the people being led.
A)True
B)False
Q3) The "hands off" free-rein approach to leadership emphasizes the pronoun:
A)"they".
B)"we".
C)"us".
D)"I".
Q4) Leadership skills are mainly comprised of:
A)norms and abilities.
B)positives and negatives.
C)personalities and expressions.
D)competencies and capabilities.
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Team Management and Conflict
Available Study Resources on Quizplus for this Chatper
95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/34804
Sample Questions
Q1) Avoidance is a strategy used to ignore conflict.
A)True
B)False
Q2) The organizational team with the least amount of day-to-day decision making independence is a(n):
A)project team.
B)committee.
C)cross-functional team.
D)executive team.
Q3) Two types of formal teams are normal and abnormal.
A)True
B)False
Q4) Task force teams disband when they reach their goals.
A)True
B)False
Q5) Project teams are also called ____________.
A)ad hoc teams
B)problem-solving teams
C)voluntary teams
D)quick-fix specialists
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Information Management Systems
Available Study Resources on Quizplus for this Chatper
76 Verified Questions
76 Flashcards
Source URL: https://quizplus.com/quiz/34805
Sample Questions
Q1) The most important characteristic of organizational information is its
A)adaptability
B)usefulness
C)understandability
D)thoroughness
Q2) Data centers are a function of a centralized CIS.
A)True
B)False
Q3) Open-book management is essential if an organization's intellectual capital is to deliver its maximum potential.
A)True
B)False
Q4) When top management directs and controls all functions of the computer information system through a chief information officer,the system is said to be:
A)centralized.
B)decentralized.
C)effective.
D)outsourced.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Control: Purpose, Process, and Techniques
Available Study Resources on Quizplus for this Chatper
134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/34806
Sample Questions
Q1) controlling
A)an area of operations that directly affects the survival of a firm and the success of its most essential activities
B)feedforward, concurrent, and feedback controls
C)a control that focuses on results
D)a guideline or benchmark for measurement
E)in-process controls (during the "event")
F)a control that prevents defects
G)the process through which standards for the performance of people and processes are applied
H)establishing performance standards, measuring performance, comparing measured performance to established standards, and taking corrective action
Q2) Effective controls do not need to have the involvement from employee design.
A)True
B)False
Q3) Rent and real estate taxes are variable costs associated with operating budgets.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
18