Principles of Management
Exam Answer Key
Course Introduction
Principles of Management provides an overview of the essential concepts and practices that form the foundation of effective managerial work in organizations. The course explores key management functions such as planning, organizing, leading, and controlling, while addressing topics like decision-making, motivation, communication, strategic planning, and organizational structure. Through case studies and real-world examples, students learn how managers coordinate resources, lead teams, and adapt to changing external environments to achieve organizational objectives efficiently and ethically.
Recommended Textbook
Organizational Behaviour 4th Canadian Edition by Angelo Kinicki (1)
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14 Chapters
576 Verified Questions
576 Flashcards
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Page 2
Chapter 1: Introduction to the Field of Organizational Behavior
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) The term ethics refers to moral issues and is concerned with A)good versus bad
B)right versus wrong
C)individual motivation
D)strong personal values
E)all answers are correct
Answer: E
Q2) The term used to refer to running the entire business via the Internet is
A)E-commerce
B)B2B commerce
C)E-business
D)Social networking
E)Web trading
Answer: C
Q3) Management is the process of working with and through others to achieve organizational objectives effectively, efficiently, and ethically.Considering this definition, explain why the characteristics of future managers are important to achieving organizational goals.
Answer: Refer to Table 1.1(in the text)
Page 3
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Chapter 2: Individual Behavior, Personality, and Values
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29 Verified Questions
29 Flashcards
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Sample Questions
Q1) The students compared their current professors when completing the evaluation of teaching surveys.This is an example of:
A)halo effect
B)leniency effect
C)central tendency effect
D)recency effect
E)contrast effect
Answer: E
Q2) Why is it important for all employees, both staff and managers, to have an understanding of perceptual errors?
Answer: It is important for all employees to have an understanding of perceptual errors, as this will provide him/her with knowledge as to why a situation is occurring.This is beneficial information for an interview, as a manager or a new employee.Self awareness of one's own perceptual biases is important.
Q3) The belief that accountants are good at mathematics is a stereotype.
A)True
B)False
Answer: True
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4
Chapter 3: Perceiving Ourselves and Others in Organizations
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) The concept of self remains the same from culture to culture.
A)True
B)False
Answer: False
Q2) The area of emotional intelligence is important in the workplace because social problem solving and the ability to control one's emotions
A)cannot be learned
B)is difficult to identify in job interviews
C)is necessary for customer service
D)can be taught and learned
E)is dealt with in Universities across Canada
Answer: D
Q3) Self concept allows an individual to recognize him or herself as a distinct human being.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Workplace Emotions, Attitudes, and Stress
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) Ali has a positive attitude towards work.He is more likely to:
A)work to the requirements listed in his job description
B)do less than what is required at his job
C)work longer hours if required and work harder
D)work the same number of hours as his colleagues
E)help his colleagues in their jobs
Q2) There is a negative relationship between job involvement and performance.
A)True
B)False
Q3) An intention to engage in a behaviour is a good predictor that the behaviour will not occur.
A)True
B)False
Q4) Practical insights about work/family conflict include:
A)the balancing of work/family issue
B)the maintenance of gender stereotypes patience
C)to assign a mentor
D)rigid work hours to help with family schedules.
Q5) What is the relationship between values and attitudes and job satisfaction?
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Chapter 5: Employee Motivation
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Psychological processes that cause the arousal, direction, and persistence of voluntary actions that are goal directed is the definition for
A)theories of motivation
B)content theories of motivation
C)motivation
D)persistence theory
E)goal theory
Q2) One key managerial implication of Maslow's theory worth noting is that a satisfied need may lose its motivational potential.
A)True
B)False
Q3) What are the three key concepts that make up the Vroom's expectancy theory?
A)expectancy, instrumentality, and motivation
B)equity, instrumentality, and valence
C)expectancy, individualism and valence
D)expectancy, equity, and effort
E)expectancy, instrumentality and valence
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Chapter 6: Decision Making and Creativity
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) Mariam worked to keep the group together.She was performing a task role within the group.
A)True
B)False
Q2) In a self-managed team, employees act as their own supervisor.
A)True
B)False
Q3) Many managers strongly resist giving up the reins of power to people they view as subordinates.They see self-managed teams as
A)a threat to the proper management of people
B)a threat to their productivity
C)a threat to the even pace of work
D)a threat to their job security
E)a threat to quiet, unassertive employees
Q4) Which of the following is NOT a stage of group development according to Tuckman?
A)Forming
B)Storming
C)Norming
D)Performing
E)Collecting
Page 8
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Chapter 7: Team Dynamics
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) An example of a non-verbal behavioural pattern of the assertive style might be
A)little eye contact
B)loud voice
C)slumped posture
D)good eye contact
E)glaring eye contact
Q2) Feedback represents anything that interferes with the transmission and understanding of a message.
A)True
B)False
Q3) Considering our words carefully when we speak reduces the A)medium barrier
B)semantic barrier
C)sender barrier
D)feedback barrier
E)personal barrier
Q4) Create a table of the three communication styles.Include in the table, (a) the description of the style, (b) non-verbal behaviour pattern, and (c) verbal behaviour pattern.
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Chapter 8: Communicating in Teams and Organizations
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38 Verified Questions
38 Flashcards
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Sample Questions
Q1) The potential for cross-culture conflict is both immediate and huge on the global landscape.
A)True
B)False
Q2) Mediation, peer reviews, and facilitations are all forms of ______ which are used in third party interventions for conflicts.
A)alternative disturbance reputation
B)avoidance demonstration refute
C)alternative dispute resolution
D)alternative division resolving
E)collaborative decision making
Q3) If a department experiences too little conflict, apathy may occur.
A)True
B)False
Q4) There are six techniques for ADR resolution.List and explain the six techniques.
Q5) Create a table of the three types of conflict.Identify the type of conflict, the characteristics of the conflict and how to manage the conflict.
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Page 10
Chapter 9: Power and Influence in the Workplace
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) The Delphi technique is a group process that
A)helps groups work together in a structured group meeting
B)uses software to encrypt ideas
C)anonymously generates ideas or judgments from physically dispersed experts
D)is very useful in face-to-face meetings
E)brings participants together to talk through their differences
Q2) Socialized or social power is a good thing in an organization.
A)True
B)False
Q3) Political manoeuvring is triggered primarily by uncertainty.
A)True
B)False
Q4) Which of the following is NOT a power base created by French and Raven?
A)reward
B)legitimate
C)social
D)expert
E)referent
Q5) Explain the advantages and disadvantages of group decision making considering the role of empowerment, intuition, and the five bases of power.
11
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Chapter 10: Conflict and Negotiation in the Workplace
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53 Verified Questions
53 Flashcards
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Sample Questions
Q1) Shared leadership in teams is positively associated with A)group cohesion
B)group effectiveness
C)group citizenship
D)group loyalty and group citizenship
E)group cohesion, group effectiveness, and group citizenship
Q2) Two early approaches to explain leadership were
A)management practice and leadership practice
B)trait theory and behavioural theory
C)transactional and transformational approach
D)contingency and situational
E)trait theory and transformational
Q3) The two groups of contingency variables in Robert House's Path-Goal theory are (1) employee characteristics, and (2) leader characteristics.
A)True
B)False
Q4) An individual in an organization is either a leader or a manager.
A)True
B)False
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Chapter 11: Leadership in Organizational Settings
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48 Verified Questions
48 Flashcards
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Sample Questions
Q1) Which of the following developmental networks describe a few strong ties between a protégé and a mentor that comes from one social system?
A)traditional network
B)receptive network
C)opportunistic network
D)entrepreneurial network
E)mentor network
Q2) According to Schein, what mechanisms can be put in place to change organizational culture.
Q3) The most widely used approach for classifying organizational culture is
A)the Culture Framework
B)the Competing Values Framework
C)the Culture Identify Framework
D)the Dynamics of Organizational Culture Framework
E)the Framework of Culture for Sustainable Organizations
Q4) Organizational identity is an important aspect of an organization's culture.
A)True
B)False
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Chapter 12: Designing Organizational Structures
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Mechanistic organizations tend to be more successful when the environment is A)dynamic
B)quickly changing
C)unstable and uncertain
D)stable and certain
E)unstable and certain
Q2) The old-style of organization is information rich and skills oriented.
A)True
B)False
Q3) All of the following are examples of new-style organizations EXCEPT
A)being dynamic
B)going global
C)being stable
D)being team oriented
E)being customer oriented
Q4) Using a diagram, explain the difference between a cross-functional team structure and a virtual organization.
Q5) A functional department is grouped by product line or service category. A)True
B)False
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Chapter 13: Organizational Culture
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55 Verified Questions
55 Flashcards
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Sample Questions
Q1) Target elements of change in the Systems Model of Change are organizational arrangements, strategic plans, people, methods, and social factors.
A)True
B)False
Q2) Changing customer preferences is an example of social and political pressures related to external forces to change.
A)True
B)False
Q3) Self-responsibility, nutritional awareness, and stress reduction and relaxation are a dimension of
A)EAP
B)detox approach
C)employee spirit approach
D)holistic wellness approach
E)personal approach
Q4) People use a combination of a control strategy, escape strategy, and symptom management strategy to cope with stress.
A)True
B)False
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Chapter 14: Organizational Change
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) The second stage in the foreign assignment cycle is
A)selection
B)training
C)arrival and adjustment
D)settling in and acculturating
E)returning home and adjusting
Q2) The research conducted by Hofstede found that
A)management theories need to be adapted to local cultures
B)cultural arrogance can no longer be afforded in a global economy
C)employees across the global were more alike than expected
D)management theories need to be adapted to the local culture and cultural arrogance is not appropriate
E)culture does not have implications for organizational practices
Q3) Language training is considered a difficulty and expensive cross-cultural training experience.
A)True
B)False
Q4) Research suggests that ethnocentrism is bad for business.
A)True
B)False
Page 16
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