Principles of Management
Chapter Exam Questions
Course Introduction
Principles of Management offers a comprehensive introduction to the fundamental concepts, theories, and practices that underpin effective management in organizations. The course covers essential management functions such as planning, organizing, leading, and controlling, and explores topics including decision-making, organizational structure, motivation, leadership styles, communication, and team dynamics. Through case studies and real-world examples, students will develop critical thinking and problem-solving skills while gaining insights into ethical and global issues affecting today's managers. By the end of the course, students will be equipped with foundational knowledge and practical tools to effectively manage resources and people in a variety of organizational settings.
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Organizational Behaviour Understanding and Managing Life at Work 10th Edition by Gary
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Johns
Chapter 1: Organizational Behaviour and Management
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Sample Questions
Q1) Workers have a very accurate idea about how often they are absent from work.
A)True
B)False
Answer: False
Q2) A family could be an example of an organization,as the term organization is defined in the text.
A)True
B)False
Answer: True
Q3) ________ is a critical managerial activity for moving up the ranks of the organization quickly.
Answer: Networking
Q4) Organizational behaviour is concerned with groups because
A)informal groups can influence organizational effectiveness.
B)much work is performed by formal work groups.
C)groups can influence new organizational members.
D)organizations depend on interaction and coordination among people to accomplish their goals.
E)all of the above.
Answer: E
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Chapter 2: Personality and Learning
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Sample Questions
Q1) ________ characteristics influence people's behaviour when the situation calls for a particular personality characteristic.
Answer: Personality
Q2) Personality characteristics influence people's behaviour when the situation calls for a particular personality characteristic.
A)True
B)False
Answer: True
Q3) High ________ and low emotional stability are associated with more unsafe behaviours.
Answer: extraversion
Q4) ________ skills are skills such as communicating,teamwork,and conflict resolution.
Answer: Interpersonal
Q5) Negative reinforcement and punishment produce similar results but through different processes.
A)True
B)False
Answer: False
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Chapter 3: Perception, Attribution, and Diversity
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Sample Questions
Q1) A recent survey found that 71.5 percent of small-and medium-sized organizations across Canada said that they
A)were likely to fill a job opening with someone older than 65.
B)were likely to fill a job opening with someone younger than 65.
C)were not likely to fill a job opening with someone older than 65.
D)were not likely to consider age when filling a job opening. E)were not likely to fill a job opening with someone older than 55.
Answer: C
Q2) Employees with late start times receive lower job performance ratings from their supervisors than employees with early start times.
A)True
B)False
Answer: True
Q3) Projection is the tendency to act differently from the way we feel; to put on a false face,so to speak.
A)True
B)False
Answer: False
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Chapter 4: Values,Attitudes,and Work Behaviour
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Sample Questions
Q1) To increase the overall job satisfaction of an employee
A)increase organizational citizenship behaviour.
B)create a discrepancy between desired and actual outcomes.
C)use the Job Descriptive Index.
D)increase facet satisfaction.
E)reduce turnover.
Q2) Emotional labour is an informal term for emotional contagion.
A)True
B)False
Q3) Zoran has noticed that some of his employees have reduced their organizational citizenship behaviours.He is concerned that this could progress to other forms of withdrawal.What might happen next?
A)Employees might reduce their job performance.
B)Employees might come to work late.
C)Employees might be absent more often
D)Employees might quit.
E)Employees might stop helping each other.
Q4) Which facets contribute the most to feelings of job satisfaction for the average Canadian worker?
Q5) ________ are less intense,longer-lived,and more diffuse feelings.
Page 6
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Chapter 5: Theories of Work Motivation
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Sample Questions
Q1) Expectancy theory is concerned with specifying how an employee might attempt to choose one first level outcome instead of another.
A)True
B)False
Q2) As a manager,you need to evaluate the performance of your employees.Stan seems to be working hard because he wants to get a pay raise.Sue seems to work hard because she finds her work interesting and fun.What can you say about each of these employees?
A)Stan's motivation is controlled and Sue's motivation is controlled.
B)Stan's motivation is autonomous and Sue's motivation is autonomous.
C)Stan's motivation is controlled and Sue's motivation is autonomous.
D)Stan's motivation is autonomous and Sue's motivation is controlled.
E)Stan's motivation is extrinsic and Sue's motivation is controlled.
Q3) In the goal setting study conducted at Weyerhaeuser Company,the drivers did not receive monetary incentives.
A)True
B)False
Q4) Discuss some of the factors that might affect commitment to challenging,specific goals.
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Chapter 6: Motivation in Practice
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Q1) The contingency factors that should be considered when choosing a motivational practice include employee needs,the nature of the job,organization characteristics,and the desired ________.
Q2) ________ assignments offer employees challenging opportunities to broaden their skills.
Q3) ________ pay plans can stimulate productivity,but they can also lead to restriction of productivity.
Q4) The research evidence shows that management by objectives (MBO)programs result in clear ________ gains.
Q5) Research on the compressed workweek has found that there is a positive effect on absenteeism.
A)True
B)False
Q6) ________ involves the degree to which a job requires employees to perform a wide range of tasks on the job.
Q7) What is Management by Objectives (MBO)? What advice would you give to a manager who is considering MBO for her workplace?
Q8) The desire to expend effort to benefit other people is known as ________.
Q9) Profit sharing works best in ________ that regularly turn a profit.
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Chapter 7: Groups and Teamwork
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Sample Questions
Q1) Self-managed work teams are most effective when they experience a fairly high degree of member turnover.This prevents the team from becoming "stale."
A)True
B)False
Q2) Self-managed work groups typically
A)are used only for white-collar work.
B)have highly specialized, carefully defined roles within the group.
C)suffer from the free rider effect.
D)perform best when assigned to very routine tasks.
E)must have stable membership to be effective.
Q3) A manager recommends an employee for a promotion because the employee stood up for the manager during a leadership crisis.Which reward allocation norm led the superior to recommend this employee for promotion?
A)Reciprocity
B)Equity
C)Equality
D)Social responsibility
E)Performance
Q4) ________ occurs when job goals or the method of performing one's job is unclear.
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Chapter 8: Social Influence, Socialization, and Organizational Culture
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Sample Questions
Q1) Research on ROPES has found that it lowers participants' expectations and stress and improves adjustment and retention.
A)True
B)False
Q2) Having a mentor contributes to individual career success.
A)True
B)False
Q3) Uniformity is more likely under individualized socialization.
A)True
B)False
Q4) Your organization has discovered that new hires enter the organization with unrealistic expectations.They have asked you to explain why this happens and what can be done about it.What will you say?
Q5) Most orientation programs take place during the first day of entry and last one to two days.
A)True
B)False
Q6) ________ is a type of developmental relationship.
10
Q7) Describe what a realistic job preview is,how they work,and what they do.
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Chapter 9: Leadership
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Sample Questions
Q1) Rod,a middle manager,has to make a decision.Decision quality and acceptance are an issue,and Rod is not an expert on this problem.However,Rod wishes to reserve the final decision for his own judgment.According to the Vroom and Jago model of participation,this is time for a(n)________ decision strategy.
A)A
B)C
C)E
D)G
E)L
Q2) Which theory or model of leadership discussed in the text explicitly involves a decision tree?
A)Fiedler's Contingency Theory
B)Vroom and Jago's situational model of participation
C)House's Path-Goal Theory
D)Bass' transformational leadership model
E)Leader Member Exchange Theory
Q3) Women leaders have been found to be more participative and ________ than men leaders.
Q4) Men engage in more ________ leadership than women.
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Chapter 10: Communication
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Sample Questions
Q1) Which group has the lowest context culture?
A)Japanese
B)Swiss
C)Egyptian
D)Chinese
E)Australian
Q2) The essential feature of an enterprise social media platform is the capacity to record,store,and share ideas that can be accessed by the general public.
A)True
B)False
Q3) Non-verbal communication does NOT include
A)the way one decorates and arranges one's office.
B)the clothing one wears.
C)one's use of jargon.
D)one's body language.
E)props and artifacts.
Q4) Social media can aid in problem solving and innovation.
A)True
B)False
Q5) What is the grapevine? Is it generally good or bad for an organization? Explain.
Page 12
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Chapter 11: Decision Making
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Sample Questions
Q1) Which of the following is most accurate?
A)Individuals are more prone than groups to escalate commitment.
B)Groups are more prone to escalate commitment than individuals.
C)Individuals and groups are equally likely to escalate commitment.
D)Individuals are more prone to escalate commitment than groups when the individual in question is personally responsible for the sunk costs.
E)Escalation only occurs in competitive situations.
Q2) Both ill-structured and well-structured problems can be solved with programmed problem solving methods.
A)True
B)False
Q3) One company strongly identified with the use of analytics is General Electric.
A)True
B)False
Q4) People in a positive mood tend to evaluate objects,people,and events more positively.
A)True
B)False
Q5) What is crowdsourcing and how can it aid decision making?
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Chapter 12: Power, Politics, and Ethics
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Sample Questions
Q1) General managers use informal small talk to bolster their political networks.
A)True
B)False
Q2) High Machs are unlikely to
A)be satisfied employees.
B)be committed employees.
C)be high performers.
D)engage in sabotage.
E)engage in theft.
Q3) When it comes to performance,politics takes a toll on young and older workers.
A)True
B)False
Q4) Which of the following is most accurate?
A)All women are equally likely to be harassed.
B)Women who exhibit traditional masculine personality traits are more likely to experience harassment.
C)Women who exhibit traditional feminine personality traits are more likely to experience harassment.
D)Immigrant women are more likely to be harassed.
E)Younger women are more likely to be harassed.
Page 14
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Chapter 13: Conflict and Stress
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Sample Questions
Q1) The province of Ontario has established a voluntary certification program for work-life balance.
A)True
B)False
Q2) Depression is a common health problem connected to ________.
Q3) avoiding (low assertiveness,low cooperativeness)-a manager who postpones meeting with an employee who wants a raise;
Q4) Police officers,nurses,and social workers are especially prone to the form of stress labelled as ________.
Q5) What is cyberbullying and what are the different forms it can take?
Q6) The content of some cyberbullying constitutes sexual harassment.
A)True
B)False
Q7) Terry is a sales clerk who serves as an interface between her department store and the buying public.As such she holds a(n)________ role position.
Q8) Victims of bullying and mobbing experience ________ because they feel powerless to deal with the perpetrator(s).
Page 15
Q9) The content of some cyberbullying constitutes ________ harassment.
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Chapter 14: Organizational Structure
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Sample Questions
Q1) Which of the following is a problem with the matrix structure?
A)Potential for conflict between the product manager and the functional manager
B)Loss of economies of scale without proper coordination
C)Poor coordination between departments results in slow response to organizational problems.
D)Permanent nature of the matrix requires total restructuring with each new project.
E)All of the above
Q2) Resource dependence is dependent on environmental uncertainty.
A)True
B)False
Q3) The process of coordinating differentiated departments is called ________.
Q4) What are the effects of increasing uncertainty on organizations and their decision makers?
Q5) A virtual organization maintains complete strategic control.
A)True
B)False
Q6) Describe the main characteristics of virtual organizations and modular organizations.How do they differ from each other?
Q7) Size is associated with increased ________.
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Chapter 15: Organizational Change,Development,and Innovation
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Q1) A mechanistic structure is used to generate innovative ideas and an organic structure to implement innovations.
A)True
B)False
Q2) Extrinsic rewards that are clearly tied to creativity do indeed increase creative behaviour,especially when accompanied by autonomy and ________.
Q3) One of the most important and difficult changes that an organization can make is to change its technology.
A)True
B)False
Q4) Organizational change is more likely to occur in a learning organization.
A)True
B)False
Q5) Team building usually begins with A)problem solving.
B)confidential interviews with team members.
C)role playing exercises.
D)development exercises.
E)a diagnostic session.
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