Pharmacy Operations Test Bank
Course Introduction
Pharmacy Operations explores the fundamental concepts and practices necessary to effectively manage and operate various pharmacy settings, including retail, hospital, and institutional pharmacies. The course covers topics such as workflow optimization, inventory management, regulatory compliance, pharmacy automation, medication distribution systems, safety and quality assurance, customer service, and leadership skills. Students will gain an understanding of the roles and responsibilities of pharmacy personnel, best practices in record keeping and billing, and strategies for problem-solving in real-world scenarios. This course prepares students for the operational challenges of modern pharmacy practice, emphasizing both efficiency and patient safety.
Recommended Textbook
s Pharmacy Technician Principles and Practice 3rd Edition by
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31 Chapters
900 Verified Questions
900 Flashcards
Source URL: https://quizplus.com/study-set/1245
Page 2
Mosby
Teresa Hopper BS CPhT
Chapter 1: History of Medicine and Pharmacy
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29 Verified Questions
29 Flashcards
Source URL: https://quizplus.com/quiz/24566
Sample Questions
Q1) Swiss physician,philosopher,and scientist
A)Paracelsus
B)Asclepius
C)Gregor Mendel
D)Aristotle
E)Hippocrates
F)Roger Bacon
G)Galen
Answer: A
Q2) Father of medicine
A)Paracelsus
B)Asclepius
C)Gregor Mendel
D)Aristotle
E)Hippocrates
F)Roger Bacon
G)Galen
Answer: E
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Page 3
Chapter 2: Pharmacy Federal Laws and Regulations
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) As a technician you may provide a patient's personal or medical information to anyone who is a member of your family.
A)True
B)False
Answer: False
Q2) Before the Poison Prevention Packaging Act hundreds of unintentional deaths of children under ____ years occurred because of ingestion of either drugs or household chemicals.
A)9
B)7
C)5
D)3
Answer: C
Q3) The Harrison Narcotic Act was enacted in which year?
A)1912
B)1913
C)1914
D)1915
Answer: C
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Page 4
Chapter 3: Pharmacy Ethics, competencies, associations, and Settings for Technicians
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28 Verified Questions
28 Flashcards
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Sample Questions
Q1) NABP
A)Pharmacy association primarily for technicians founded in 1999
B)Offers certifications in 14 different health care fields
C)State-managed agency that licenses pharmacists and technicians
D)Oldest pharmacy association; founded in 1852
E)National organization for members of state boards of pharmacy
F)First pharmacy technician association; founded in 1979
G)Pharmacy association founded in 1942
H)National board for the certification of pharmacy technicians
I)Recognition given to a technician who passes the PTCB or ICPT
Answer: E
Q2) The White paper on pharmacy technicians 2002 addressed
A)Pharmacy technician qualifications and issues
B)Pharmacist qualifications and issues
C)The need for more pharmacists
D)None of the above
Answer: A
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Chapter 4: Conversions and Calculations Used by Pharmacy Technicians
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) MMMXXXVII = ____
A)3037
B)3307
C)137
D)337
Q2) Acetaminophen elixir contains 250 mg of APAP per 2 ml.How many milligrams of APAP are in 15 ml of the elixir? ____ mg
A)1875
B)0.12
C)33.33
D)1.875
Q3) The physician orders 392 ml of D W solution to be administered over a 14-hour period.The IV set is calibrated to deliver 15 gtt/ml.How many drops per minute should the patient receive? ____ gtt/min
A)12
B)2
C)7
D)1.9
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Chapter 5: Dosage Forms, routes of Administration and Drug
Classifications, drug Abbreviations, and Medical
Terminology
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Sample Questions
Q1) Bioavailability
A)The relationship between two drugs that have the same dosage form and have similar bioavailability
B)Medication administered by injection or topically that bypasses the gastrointestinal system
C)The processes by which the body breaks down or converts medications to active or inactive substances
D)The final elimination of a drug from the body
E)The taking in of nutrients and drugs from food and liquids
F)Medications that can be purchased without a prescription
G)To place into
H)The degree to which a drug or other substance becomes available to the target tissue after administration
I)The study of the absorption, metabolism, distribution, and excretion of drugs
J)Drugs that require a prescription
Q2) IVPB stands for intravenous parenteral vessel.
A)True
B)False
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Chapter 6: Drug Information References
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Sample Questions
Q1) Monograph
A)A list of drugs that are not normally stocked by the pharmacy
B)One of the longest published reference guides
C)A list of preferred drugs to be stocked by the pharmacy
D)Official label
E)The official prescribing information for a prescription drug; medication information sheet provided by the manufacturer that includes side effects, dosage forms, indications, and other important information
F)Name assigned to a medication or nonproprietary name of a drug
G)The shape of molecules and their location to one another in a given compound
H)Lists tablet and capsule identifications
I)Provides information on current dosages for pediatric patients
J)Categorization based on various characteristics
Q2) Trissel's Handbook on Injectable Drugs is a well-known reference used for information on which kind of agents?
A)Narcotics
B)Parenterals
C)Secret
D)All of the above
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Chapter 7: Prescription Processing
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Sample Questions
Q1) Federal law states that all prescriptions must be kept on file for a period of at least how many years?
A)7
B)5
C)2
D)3
Q2) Non-formulary
A)Slang word used to describe a medical prescription
B)A pharmacy in a hospital
C)List of drugs that are not normally stocked by the pharmacy
D)Electronically sent prescription from prescriber's computer or mobile device that is transmitted directly to the pharmacy
E)Means to write
F)Attached to a container with specific instructions or information pertaining to the medication
G)These pharmacies are not open to the public
H)Machine that holds a supply of various medications
I)Found as a symbol on the header of a prescription
J)Also known as an outpatient or retail pharmacy
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Chapter 8: Over The Counter Medications
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Sample Questions
Q1) OTC
A)Aspirin
B)Chemical that aids in the removal of mucous secretions from the respiratory system
C)Those medications that do not require a prescription but are monitored
D)Fiber used to treat constipation or to cause a feeling of fullness to decrease appetite
E)Drug that reduces swelling, redness, and pain and that promotes healing
F)Medications that do not require a prescription and may be purchased by customers at any retail outlet
G)A drug that relieves pain by reducing the perception of pain
H)A substance that slows or stops the growth of microorganisms on surfaces such as the skin
I)Route of administration
J)A drug that can decrease the coughing reflex
Q2) Sleep aids cannot be used for short-term sleeping problems.
A)True
B)False
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Chapter 9: Complementary and Alternative Medicine
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Sample Questions
Q1) Chamomile has more than ____ known species.
A)200
B)2000
C)20,000
D)20
Q2) Homeopathy simply means "like suffering."
A)True
B)False
Q3) Alternative medicine has been viewed as being "real" medicine and just as effective as standard practices.
A)True
B)False
Q4) Maggots are the larvae of which kind of insect?
A)Dragonfly
B)Fly
C)Beetle
D)Mosquito
Q5) Herbs are rarely used in Chinese medicine.
A)True
B)False
11
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Chapter 10: Hospital Pharmacy
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25 Flashcards
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Sample Questions
Q1) IV room technician
A)Fills prescription orders as patients leave the hospital
B)Responsible for ordering all medications and supplies for the pharmacy
C)Responsible for preparing large-volume drips and parenteral nutrition
D)Similar to a small, isolated pharmacy
E)Prepares cytotoxic agents
Q2) Crash carts contain:
A)Sublingual medications
B)Oral suspensions
C)Creams
D)Injectables
Q3) A physician writing a medication order for the patient is treated as a:
A)Suggestion
B)Formulary
C)Prescription
D)None of the above
Q4) A stat order should be filled within 2 to 4 hours.
A)True
B)False
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Chapter 11: Repackaging and Compounding
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30 Flashcards
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Sample Questions
Q1) A solvent is the greater part of a solution that dissolves a solute.
A)True
B)False
Q2) Tablets can be taken in which of the following ways?
A)Buccal dose
B)Orally
C)Sublingually
D)All of the above
Q3) A solution is an ingredient to be added to a base in order to be dissolved.
A)True
B)False
Q4) For maximum accuracy in measuring liquids use the ____% rule.
A)50
B)10
C)30
D)20
Q5) Tablets may be cut in half and repackaged per facility protocol.
A)True
B)False
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Chapter 12: Aseptic Technique
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30 Flashcards
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Sample Questions
Q1) What percent of isopropyl alcohol should be used when cleaning the laminar airflow workbench/biological safety cabinet?
A)100
B)90
C)80
D)70
Q2) The most common sizes used for preparing intravenous medications are 22-gauge,24-gauge,and 32-gauge needles.
A)True
B)False
Q3) Regardless of how many milliliters run per hour,the hyperalimentation must be changed at least every ____ hours to ensure the sterility of the solution.
A)8
B)24
C)48
D)None of the above
Q4) As the size of the syringe increases so does the accuracy.
A)True
B)False
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Chapter 13: Pharmacy Stock and Billing
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Sample Questions
Q1) A formulary is analogous to a backbone.
A)True
B)False
Q2) A significant change was made in ____ with the passage of the Medicare Modernization Act (MMA).
A)2000
B)2003
C)2006
D)2009
Q3) Third-party billing refers to the portion of payment the customer pays.
A)True
B)False
Q4) PPO is preferred provider organization.
A)True
B)False
Q5) Medicare is a health insurance program for people of what age and older?
A)75
B)56
C)57
D)65
Page 15
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Chapter 14: Medication Safety and Error Prevention
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32 Verified Questions
32 Flashcards
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Sample Questions
Q1) Offers national certification for pharmacy technician in the United States
A)PTCB
B)ISMP
C)NCC MERP
D)ASHP
E)IHI
F)USP
G)PTEC
Q2) Of the reasons listed below,which one is NOT related to errors?
A)Medication names that sound alike
B)Stress and noise levels
C)Orders arriving from different sources
D)Multi-tasking
Q3) The most common IV medication(s)involved in overdosing is (are):
A)Insulin
B)Heparin
C)KCl
D)All of the above
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Chapter 15: Endocrine System
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) The endocrine system involves the production and secretion of ____from the glands.
A)Vitamins
B)Hormones
C)Insulin
D)All of the above
Q2) Goiter
A)A condition that causes an increase in the level of adrenocorticotropic hormone
B)A condition that results in a decrease in corticoid levels
C)A condition in which a long-acting thyroid stimulator protein is constantly produced
D)A condition associated with a decrease in bone density
E)A condition in which a person's tissues are attacked by his or her own immune system
F)A condition associated with a decrease in overall thyroid function
G)A condition that results in softening and weakening of bones
H)A condition in which the thyroid is enlarged because of a lack of iodine
I)A condition in which development of the brain and body is inhibited
J)A condition associated with low concentrations of calcium in the blood
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Chapter 16: Nervous System
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Sample Questions
Q1) Temporal lobe
A)Perception of vision
B)Respiration
C)Voluntary movement
D)Problem solving
E)Behavior
F)Understanding language
Q2) The weight of an adult's brain is 1.4 lb.
A)True
B)False
Q3) An adult brain contains:
A)100 billion nerve cells
B)12 trillion nerve cells
C)30,000 nerve cells
D)150 million nerve cells
Q4) Neurotransmitters are how electrical nerve impulses are transmitted between neurons.
A)True
B)False
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Chapter 17: Psychopharmacology
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30 Verified Questions
30 Flashcards
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Sample Questions
Q1) A disorganized schizophrenic is very articulate but has a disorganized house.
A)True
B)False
Q2) Which of the following is not a classification of depression?
A)Postpartum
B)Miniscule
C)Seasonal affective disorder
D)Major
Q3) Barbiturates are a:
A)Sedative
B)Stimulant
C)Mood stabilizer
D)None of the above
Q4) Tranxene
A)Antianxiety
B)Antipsychotics
C)Hypnotics
D)Antidepressant
E)ADD/ADHD medications
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Chapter 18: Respiratory System
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Sample Questions
Q1) Temporary loss of speech is called laryngitis.
A)True
B)False
Q2) Isuprel
A)Decongestants
B)Antihistamines
C)Bronchodilators
D)Antitussives
E)Corticosteroids
F)Expectorant
Q3) The air we breathe contains:
A)21% oxygen
B)4% hydrogen
C)34% carbon dioxide
D)79% oxygen
Q4) Mucous membranes cool the air so it moves faster through the lungs.
A)True
B)False
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Chapter 19: Visual and Auditory Systems
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Sample Questions
Q1) Ophthalmic
A)Contraction of the pupil
B)A transparent protective mucous membrane that lines the underside of the eyelid
C)Pertaining to the ear
D)A 1-inch tubular structure that extends from the external ear to the middle ear
E)A tubular structure within the middle ear that extends to the nasopharynx (throat); it functions to equalize pressure and to drain mucus
F)Dilation of the pupil
G)Pertaining to the eye
H)Eye socket
I)A membranous piece of skin that separates the external ear from the middle ear
J)Innermost layer of the eye; a complex structure that is considered part of the central nervous system (CNS); contains photoreceptor cells (rods and cones) that transmit impulses to the optic nerve; also the location of the macula (a yellow spot)
Q2) Three major muscles of the eye extend from the skeletal bone.
A)True
B)False
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Chapter 20: Integumentary System
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Sample Questions
Q1) Dynapen
A)Antibacterial
B)Antifungal
C)Antivirals
D)Biologics
Q2) Which of the following medications would be prescribed for someone with psoriasis?
A)Lidex
B)Silvadene
C)Anbesol
D)Salicylic acid
Q3) New cells are produced in the basal layer.
A)True
B)False
Q4) Desquamation is:
A)A normal process
B)Associated with diseases
C)All the above
D)None of the above
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Chapter 21: Gastrointestinal System
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Sample Questions
Q1) Diarrhea can be fatal.
A)True
B)False
Q2) Absorption of nutrients occurs in the large intestines.
A)True
B)False
Q3) The gastrointestinal system is active:
A)During waking hours
B)Immediately upon mastication
C)24 hours a day
D)None of the above
Q4) Serious illness is ____ by consistent stress.
A)Exacerbated
B)Unaffected
C)Soothed
D)Healed
Q5) Constipation and diarrhea are some of the most frequent symptoms concerning the intestinal tract.
A)True
B)False
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Chapter 22: Urinary System
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Sample Questions
Q1) Edema should always be treated with medications.
A)True
B)False
Q2) Which of the following is not a cause of kidney stones?
A)Genetic predisposition
B)Gout
C)Excessive dairy intake
D)Hyperparathyroidism
Q3) The kidneys can be found in what part of the body?
A)Lower right abdominal cavity
B)Lower left abdominal cavity
C)Lower abdominal cavity on either side of the vertebrae
D)Upper abdominal cavity on either side of the vertebrae
Q4) The smell of urine is caused by the presence of methane.
A)True
B)False
Q5) The adult human excretes about 250 ml of urine a day.
A)True
B)False
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Chapter 23: Cardiovascular System
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Sample Questions
Q1) Minipress
A)Antihyperlidemic
B)HMG-CoA reductase inhibitors (statins)
C)Calcium channel blocker
D)Antihypertensives
E)Anticoagulants
F)Diuretics
G)Antiplatelet
Q2) All of the following are signs of hypertension except:
A)Blurred vision
B)Pain in the feet
C)Headache
D)Shortness of breath
Q3) Patients with hypertension will be told to first take medication and then change their lifestyle.
A)True
B)False
Q4) A set of conditions is classified as a syndrome.
A)True
B)False
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Chapter 24: Reproductive System
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Sample Questions
Q1) Testosterone products are on the schedule III list of controlled medications.
A)True
B)False
Q2) The prostate is about the size of a:
A)Fist
B)Baseball
C)Peanut
D)Walnut
Q3) Flagyl
A)Erectile dysfunction
B)Infertility medications
C)Long-acting contraceptives
D)STD medications
E)Endometriosis
Q4) Hypogonadism can occur in:
A)The fetus
B)Newborns
C)Toddlers
D)Prepubescence
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Chapter 25: Antiinfectives
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Sample Questions
Q1) The word antibiotic literally means:
A)Flora
B)Against life
C)Bactericidal
D)Ophthalmic
Q2) Fungal infections are common within the subcutaneous layers of the skin.
A)True
B)False
Q3) Normal flora is an agent that destroys bacteria.
A)True
B)False
Q4) Sexually transmitted diseases may and can cause permanent damage to internal organs.
A)True
B)False
Q5) ESBL is an acronym meaning gram-negative resistant bacilli.
A)True
B)False
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Chapter 26: Antiinflammatories and Antihistamines
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Sample Questions
Q1) Pneumonitis
A)Meninges
B)Small intestines
C)Joints
D)Tendons
E)Nose
F)Liver
G)Stomach
H)Ovary
I)Lungs
J)Colon
Q2) The most common condition that is self-medicated is inflammation,followed by the common cold.
A)True
B)False
Q3) Antihistamines are also known as antigens.
A)True
B)False
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Chapter 27: Vitamins and Minerals
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Sample Questions
Q1) Essential for normal metabolism
A)Vitamin A
B)Vitamin D
C)Vitamin E
Q2) Free radicals are important to good health.
A)True
B)False
Q3) Which of the following is false?
A)Zinc is important for the senses of smell and taste.
B)Zinc is important for maintaining the skin's integrity.
C)Zinc helps heal wounds.
D)Zinc helps produce intrinsic factor.
Q4) Deficiency can cause rickets in children
A)Vitamin A
B)Vitamin D
C)Vitamin E
Q5) Deficiency may cause anemia
A)Vitamin A
B)Vitamin D
C)Vitamin E
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Chapter 28: Vaccines
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Sample Questions
Q1) Researchers only require a few cells of the contagion to produce a vaccine.
A)True
B)False
Q2) Which of the following statements does not describe the spleen?
A)It contains macrophages.
B)It is located in the upper chest.
C)It is the largest lymphatic organ.
D)It filters blood cells at the end of their life cycle.
Q3) Vaccines are always kept:
A)In a locked room or area
B)In the refrigerator
C)On the floor of the pharmacy
D)On a high shelf
Q4) One of the primary duties of our body is to defend against invasion.
A)True
B)False
Q5) Immunity can be classified as either active or passive.
A)True
B)False
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Chapter 29: Oncology Agents
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Sample Questions
Q1) Malignant
A)An unexpected change in the molecular structure within the DNA, causing a permanent change in cells
B)An invasive and destructive pattern of rapid, abnormal cell growth; often fatal
C)An agent used to prevent the development, proliferation, or growth of neoplastic cells; a medication used in treatment of abnormal cells
D)A single dose of drug
E)A tumor or growth that is not life-threatening
F)A substance or chemical that can increase the risk of developing cancer
G)The treatment of a disease with toxic chemical substances to slow the disease process or to kill cells
H)A procedure in which a piece of tissue is removed from a patient for examination and diagnosis; the tissue is a sample of the whole
I)The movement or spread of cancerous cells through the body to organs in distant areas
J)A term used to describe a malignant disorder of lymphoid tissue
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Chapter 30: Microbiology
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Sample Questions
Q1) Virology is the study of viruses.
A)True
B)False
Q2) Facultative anaerobe
A)The study of microscopic organisms
B)A protein that accelerates a reaction by reducing the amount of energy required to initiate a reaction; also called a biological catalyst
C)A term that describes organisms that need oxygen to survive
D)The study of viruses
E)Requiring complex carbon and nitrogen for metabolic synthesis
F)A microorganism that can live with or without oxygen
G)A term that describes organisms that live in the absence of oxygen
H)The study of life
I)A microscopic organism that replicates exclusively inside the host's cell, using parts of the host cell including DNA, ribosomes, and proteins
J)Refers to microorganisms not visible without a microscope
Q3) Scientists have classified organisms into 10 different groups.
A)True
B)False
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Chapter 31: Chemistry
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Sample Questions
Q1) Chloride is found:
A)Inside and outside the cells of the human body
B)In the liver
C)In the brain
D)In the kidney
Q2) A deficiency of ____ can be the source of diarrhea,nausea,and abdominal cramps.
A)Calcium
B)Magnesium
C)Iodine
D)Iron
Q3) The chemical formula for acetate is NaHCO .
A)True
B)False
Q4) Which type of ion is negatively charged?
A)Captions
B)Amino acids
C)Phosphorus
D)Anions
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Page 33