Personnel Management
Textbook Exam Questions
Course Introduction
Personnel Management explores the strategies, policies, and practices essential for effectively managing an organizations human resources. The course covers key topics such as job analysis, recruitment, selection, training and development, performance evaluation, compensation, and employee relations. Emphasis is placed on understanding the role of personnel managers in promoting employee motivation, maintaining workplace diversity, and ensuring compliance with labor laws and ethical standards. Through case studies and real-world examples, students gain practical insights into the challenges and best practices involved in managing people within various organizational settings.
Recommended Textbook Fundamentals of Human Resource Management 5th Edition by Gary Dessler
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Page 2
Chapter 1: Managing Human Resources Today
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Sample Questions
Q1) Which individual in an organization is responsible for accomplishing the organization's goals by planning,organizing,staffing,leading,and controlling personnel?
A) manager
B) generalist
C) marketer
D) entrepreneur
Answer: A
Q2) Which of the following terms refers to a set of HR management policies and practices that together produce superior employee performance?
A) career management system
B) in-house development system
C) high-performance work system
D) management assessment system
Answer: C
Q3) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
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Chapter 2: Managing Equal Opportunity and Diversity
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Sample Questions
Q1) Under the Civil Rights Act of 1991,a discrimination claim must be filed within ________ after the alleged incident took place.
A) 60 days
B) 1 year
C) 300 days
D) 3 years
Answer: C
Q2) If a person is in a protected class,he or she is protected by which of the following?
A) Department of Labor guidelines
B) Sarbanes-Oxley Act
C) Title VII of the Civil Rights Act
D) Consumer Protection Act
Answer: C
Q3) The most direct way to prove sexual harassment is showing that a tangible employment action is dependent on sexual favors.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Human Resource Strategy and Analysis
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Sample Questions
Q1) What is a competitive advantage? How does HR management affect a firm's competitive advantage? In your answer,provide examples of competitive advantages held by specific firms.
Answer: We can define competitive advantage as any factors that allow a company to differentiate its product or service from those of its competitors to increase market share.Every successful company needs competitive advantages to differentiate its product or service from those of its competitors.Apple has creative employees producing innovative products.Southwest Airlines achieves its low-cost leader goals with employment policies that produce the motivated workforce it needs to turn planes around quickly.The human resource manager must put in place the right mix of recruitment,selection,training,and other HR strategies,policies,and practices.
Q2) A company's ________ strategy identifies the basic courses of action that each department will pursue in order to help the business attain its competitive goals.
A) functional
B) business-level
C) corporate-level
D) competitive
Answer: A
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Chapter 4: Job Analysis and Talent Management
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Sample Questions
Q1) Which term refers to a procedure for determining the duties and skill requirements for a specific job and the kind of person most suitable for a position?
A) HR management
B) job description
C) job analysis
D) talent management
Q2) Vijay,an HR specialist at Farley Manufacturing,needs to write a job specification for an entry level assembly line position.Individuals will receive training on how to assemble small circuit boards.Which of the following requirements should most likely be included on the job specification?
A) physical strength
B) personality
C) finger dexterity
D) managerial experience
Q3) Which of the following is a characteristic of most job analysis questionnaires?
A) costly implementation
B) short development time
C) complies with federal laws
D) efficient for large groups
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Page 6
Chapter 5: Personnel Planning and Recruiting
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Q1) Once a firm has a pool of applicants,the first step in prescreening is the ________.
A) in-person interview
B) on-site visit
C) application form
D) worker orientation
Q2) Which of the following generates the highest quality of job applicants for most firms?
A) employee referrals
B) internal job postings
C) regional career fairs
D) national online job boards
Q3) A firm's ________ should guide employment planning and determine the types of skills and competencies the firm needs.
A) organizational chart
B) recruitment process
C) marketing plan
D) strategic plan
Q4) What are the advantages and disadvantages of using an employee referral campaign for recruitment purposes?
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Page 7
Chapter 6: Selecting Employees
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Sample Questions
Q1) The attractiveness of a male job candidate does not affect his promotability,but the attractiveness of female job candidate strongly affects her career advancement opportunities.
A)True
B)False
Q2) Graphology,a tool for assessing basic personality traits,is also called ________.
A) numerology
B) astrology
C) handwriting analysis
D) polygraph output assessment
Q3) Which question below is an example of a behavioral question?
A) "What would you do if you were asked a question during a sales presentation for which you did not know the answer?"
B) "What factors do you consider before underwriting an insurance policy for a new client?"
C) "What is your attitude about working with a sales team instead of independently?"
D) "Can you tell me about a time when you solved a really difficult problem?"
Q4) What is talent management? What role do profiles play in the selection process?
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8
Chapter 7: Training and Developing Employees
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Sample Questions
Q1) Approximately ________ of what employees learn on the job comes from informal learning.
A) 80%
B) 60%
C) 40%
D) 20%
Q2) Which of the following is a managerial on-the-job training method that involves educating,instructing,and training subordinates?
A) behavior modeling
B) role playing
C) simulating
D) coaching
Q3) A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.
A)True
B)False
Q4) What is management development? What is organizational development? What methods are used for each?
Q5) What are the desired results of a successful employee orientation program?
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Chapter 8: Performance and Talent Management
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Sample Questions
Q1) A legally defensible performance appraisal is most likely based on ________.
A) employee rankings
B) supervisory opinion
C) feedback
D) job analysis
Q2) Laurie received a performance appraisal from her immediate supervisor and three other supervisors at MJX Enterprises.Which of the following performance appraisal methods is most likely used by MJX Enterprises?
A) rating committee
B) peer appraisal
C) 360-degree feedback
D) self-rating
Q3) According to the text,Accenture employees who are identified as high-performing and mission-critical will most likely ________.
A) transfer overseas
B) attend orientation sessions
C) earn stock options and awards
D) receive development opportunities
Q4) Describe the manager's role in performance management
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Chapter 9: Managing Careers
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Sample Questions
Q1) ________ can provide useful insights into potential turnover problems.
A) Performance appraisals
B) Exit interviews
C) Management-by objectives
D) Social media
Q2) Which of the following requires that employers of 100 or more employees give 60 days' notice before closing a facility or starting a layoff of 50 or more people?
A) COBRA
B) ERISA
C) Worker Adjustment and Retraining Notification Act
D) Electronic Communications Privacy Act
Q3) According to research,effective mentors have the ability to ________.
A) maintain control of the relationship
B) establish basic standards of performance
C) steer employees into important projects
D) teach employees how to complete tasks
Q4) Describe the four-step coaching process.
Q5) What actions can managers take to support the career development needs of subordinates? What role does coaching play in supporting employee development needs?
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Chapter 10: Developing Compensation Plans
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Sample Questions
Q1) Mario,an HR specialist,is conducting a job evaluation.Mario ranks different components of the job,including complexity,experience,and education required,and then adds up the points for each component.Mario is most likely using the ________ method of job evaluation.
A) ranking
B) job classification
C) factor comparison
D) alternative point
Q2) Taxi drivers and agricultural workers are always considered exempt employees.
A)True
B)False
Q3) The purpose of conducting a salary survey is to ________.
A) compare internal and external equity
B) determine prevailing wage rates
C) identify compensable factors
D) rank benchmark jobs
Q4) Mark's employer uses a competency-based pay system,so Mark is paid for his skills and knowledge rather than his job responsibilities.
A)True
B)False
Page 12
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Chapter 11: Pay for Performance and Employee Benefits
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Sample Questions
Q1) An employer's unemployment tax rate depends on the employer's ________.
A) total payroll costs
B) policy on retirements
C) supplemental pay benefits
D) rate of employee terminations
Q2) Enterprise incentive management software is used by managers to ________.
A) motivate employees to meet and exceed departmental goals
B) quantify correlations between pay and performance
C) select and develop mission-critical employees
D) monitor training and development needs
Q3) Upon being hired as a marketing representative at Argo Pharmaceuticals,Shelly agreed to forego 10% of her normal pay if she failed to meet performance goals.In return,Shelly will receive a 10% bonus if she meets her goals and 13% if she exceeds her goals.In what type of plan does Shelly most likely participate?
A) earnings-at-risk pay plan
B) variable risk sharing plan
C) at-risk gainsharing plan
D) risk-reward stock plan
Q4) What are the advantages of employee stock ownership plans?
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Chapter 12: Maintaining Positive Employee Relations
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Q1) Ethics audits monitor all of the following EXCEPT ________.
A) conflicts of interest
B) core competencies
C) giving and received gifts
D) employee discrimination
Q2) The periodic administration of employee opinion surveys helps managers to ________.
A) implement training programs
B) collect downward feedback
C) quantify performance appraisals
D) build two-way communication
Q3) An ethics audit conducted by a firm would LEAST likely address ________.
A) access to company information
B) employee discrimination
C) selection tools
D) gift giving
Q4) The severity of the penalty should depend on the offense and the number of times it has occurred.
A)True
B)False
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Chapter 13: Labor Relations and Collective Bargaining
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Q1) Hyper-Tech Enterprises manufactures mechanical parts used in air conditioning and heating units.The company employs over 300 workers at its Alabama facility.None of the Hyper-Tech employees belongs to a union; however,management believes that unionization is in the near future.A representative of a local union has recently visited Hyper-Tech in an attempt to solicit members and have them sign authorization cards.Enough eligible employees have signed authorization cards to petition the NLRB for an election.Hyper-Tech's top executives are considering fighting the unionization efforts. Which of the following questions is LEAST relevant to the decision by Hyper-Tech to fight unionization efforts?
A) How many Hyper-Tech employees were hired within the last year?
B) What percentage of Hyper-Tech employees signed authorization cards?
C) Does Hyper-Tech qualify for coverage by the National Labor Relations Board?
D) What is the opinion of Hyper-Tech's shareholders and creditors regarding unionization?
Q2) Fact finding seeks to end an impasse by ________.
A) assisting the principals in reaching an agreement
B) studying the issues and making a public recommendation
C) interpreting and analyzing existing contract terms
D) communicating assessments of the likelihood of a strike
Q3) In a brief essay,discuss why unions are declining in popularity.
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Chapter 14: Improving Occupational Safety, Health, and Risk Management
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Q1) Enterprise risk management involves identifying and handling security risks,such as those associated with workplace crime and facility security.
A)True
B)False
Q2) The most serious workplace accidents involve ________.
A) wheelbarrows
B) improper ventilation
C) forklift trucks
D) woodworking machines
Q3) The Occupational Safety and Health Act does not cover self-employed persons or family farms.
A)True
B)False
Q4) Which of the following would LEAST likely be categorized as a vulnerable worker?
A) minority workers
B) young workers
C) immigrant workers
D) female workers
Q5) How can screening reduce unsafe acts in the workplace?
Q6) How can accidents in the workplace be prevented? List and describe five ways. Page 16
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