Personnel Management Test Questions
Course Introduction
Personnel Management is a foundational course that explores the principles, practices, and functions of managing human resources within an organization. Students will learn about recruitment, selection, training, performance appraisal, compensation, and employee relations. The course emphasizes the strategic role that effective personnel management plays in achieving organizational goals, fostering a productive work environment, and complying with legal and ethical standards. Through case studies, real-world examples, and practical assignments, students will develop the skills needed to manage diverse workforces and address contemporary challenges in personnel administration.
Recommended Textbook
Human Resource Management Functions 2nd Edition by Robert N. Lussier
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16 Chapters
2390 Verified Questions
2390 Flashcards
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Page 2
Chapter 1: The New Human Resource Management Process
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124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/37275
Sample Questions
Q1) Outsourcing/offshoring:
A)Is never a necessary business practice.
B)Is ethically wrong and unsustainable
C)May be a necessary "evil" in order to remain competitive
D)Should be used in all cases where companies can show manufacturing savings
E)Should only be used for services
Answer: C
Q2) Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans: Part of her job also involves managing diverse groups of people within the organization.Sharon's human resource management specialty is
A)training and development
B)compensation and benefits
C)the legal environment
D)ethics and sustainability
Answer: C
Q3) What is the difference between turnover and absenteeism?
Answer: Turnover is the permanent loss of workers in the organization. Absenteeism is the failure of an employee to report to the workplace as scheduled.
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Chapter 2: Strategy-Driven Human Resource Management
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) What major external business force to a significant extent determines what acceptable business practices for the organization are?
A)Customers
B)Suppliers
C)Governments
D)Shareholders
E)Society
Answer: E
Q2) _______ is a plan of action used to achieve a particular set of objectives.
A)Strategy
B)SWOT analysis
C)A contract
D)An adaptation
Answer: A
Q3) A company following the differentiator strategy will affect HRM because of the need to keep employee costs down.
A)True
B)False
Answer: False
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Page 4
Chapter 3: The Legal Environment and Diversity Management
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) What is the term for damages designed to reprimand the employer when they intentionally inflicted harm on employees or applicants?
A)Punitive
B)Compensatory
C)Deliberate
D)Perfunctory
Answer: A
Q2) We ________ need to investigate thoroughly if our employment practices fall outside of the 4/5 rule.
A)always
B)sometimes
C)never
Answer: A
Q3) When the Civil Rights Act was amended in 1991,one major change included:
A)removing compensatory and punitive damages
B)adding compensatory and punitive damages
C)lowering thresholds
D)changing legally defensible arguments
Answer: B
Page 5
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Chapter 4: Matching Employees With Jobs
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) _________ is the degree to which an employee performs a whole identifiable task.
A) Autonomy
B) Task significance
C) Task identity
D) Skill variety
E) Feedback
Q2) Discuss the problems that need to be considered in offering an early retirement program.
Q3) Retraining workers to fill labor needs is the quickest response to a shortage.
A)True
B)False
Q4) In ___________ job analysis,the job is described as the capabilities that an individual needs to be successful in the job.
A)competency-based
B)service-based
C)task-based
D)sustainability-based
Q5) Employees can be forced to do overtime.
A)True
B)False
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Chapter 5: Recruiting Job Candidates
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) A job advertisement for a pizza delivery driver yielded 50 applications.Of those,10 were disqualified because they did not have a driver's license.The yield ratio on the advertisement was ____ percent.
A)10
B)20
C)40
D)80
Q2) Alternatives to recruiting new employees include all of the following except:
A)Using mandatory overtime
B)Bringing in temporary workers
C)Using family and friends of current employees
D)Retraining current employees to do different jobs
E)Outsourcing some work to other firms
Q3) Briefly discuss the main external forces acting on recruiting efforts.
Q4) Various _______ limit the ways in which we can recruit people into our organization.
A)laws
B)people
C)opportunities
D)events
Page 7
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Chapter 6: Selecting New Employees
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Identify the three main types of "fit" that we look for in the selection process and why they are important.
Q2) A typing test representing what typists routinely do given to candidates for positions where they would need to be able to type would have which of the following?
A)Low level validity
B)Criterion-related validity
C)Content validity
D)High level validity
E)Construct validity
Q3) When a test is consistent over time,what is that called?
A)Criterion-related validity
B)Inter-rater reliability
C)Test-retest reliability
D)Chronology-test reliability
E)Alternate form reliability
Q4) Describe the major types of fit that companies should look for in the selection process.Why are they important?
Q5) Briefly discuss the use of applications and résumés as selection tools.
Q6) Describe why the selection process is so important to the company.
Page 8
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Chapter 7: Training, learning, Talent Management and Development
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) __________ is ongoing education to improve knowledge and skills for present and future jobs.
A)Assessment
B)Experience
C)Training
D)Employee development
Q2) Which type of learner would most likely learn best in the historical classroom setting?
A)Visual
B)Tactile
C)Auditory
D)External
E)Internal
Q3) The type of learning associated with indirect,voluntary behaviors is:
A)Vicarious learning
B)Environmental learning
C)Classical conditioning
D)Behavioral conditioning
E)Operant conditioning
Q4) Why is negative reinforcement not punishment?
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Chapter 8: Performance Management and Appraisal
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) To avoid performance appraisal problems,managers should do all of the following EXCEPT:
A)use multiple raters.
B)let employees determine their initial evaluation grade.
C)give the measure the OUCH and Blanchard tests.
D)train all evaluators.
E)minimize trait-based evaluations whenever possible.
Q2) The first step in the performance appraisal process is:
A)Develop standards and measurement methods
B)Job analysis
C)Design the appraisal form
D)Prepare and conduct formal performance appraisals
E)Coach employees
Q3) There is a standard form used with the MBO process.
A)True
B)False
Q4) What are some of the common problems with performance evaluations? How would you avoid at least some of these problems?
Q5) Briefly discuss the value and the drawbacks of a 360° evaluation.
Q6) Explain three main reasons for conducting performance appraisals.
Page 10
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Chapter 9: Rights and Employee Development
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200 Verified Questions
200 Flashcards
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Sample Questions
Q1) Krista,over her objections,was required by her boss to do something that was significantly against her own values and societal norms.Her supervisor is violating which employee right?
A)Right of freedom of speech
B)Right of equal opportunity
C)Right to privacy
D)Right to due process
E)Right of freedom of conscience
Q2) What is the performance formula?
A)Performance = Ability x Motivation x Resources
B)Performance = Ability x Coaching
C)Performance = Willingness x Limitations x Resources
D)Performance = Motivation x Coaching
E)Performance = Motivation x Resources
Q3) Briefly discuss the major employee rights within organizations. Which are limited,and how and why are they limited?
Q4) The orientation period never runs longer than 90 days.
A)True
B)False
Q5) Briefly describe the coaching process and how it is used.
Page 11
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Chapter 10: Employee and Labor Relations
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208 Verified Questions
208 Flashcards
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Sample Questions
Q1) A court-ordered implied agreement to prevent one party in an action from benefiting at an expense of another party is a(n):
A)Express contract
B)Implied contract
C)Determined contract
D)Reversible contract
E)Quasi contract
Q2) An arbitrator is a neutral third party who resolves a conflict by making a binding decision.
A)True
B)False
Q3) For a quick analysis of the basic level of job satisfaction in an organization,______ is the best tool.
A)The Johnson Quick-look Survey
B)The Job Satisfaction Survey
C)The Faces Scale
D)The JS Analytical Index
E)An informal Q&A session
Q4) What is the difference between a lockout and a strike?
Q5) Briefly describe the three steps in the message receiving process.
Page 12
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Chapter 11: Compensation Management
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158 Verified Questions
158 Flashcards
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Sample Questions
Q1) Jacob's manager asks him to organize a blood drive for the organization.The manager tells Jacob that if he accepts the assignment,he will be awarded Employee of the Month.Jacob has organized blood drives in the past and knows how much work is involved.He does not doubt that his manager can deliver on the promise of the award.However,Jacob has always thought that the award was silly.According to expectancy theory,Jacob is unmotivated to accept the assignment because _________ is lacking.
A)valence
B)instrumentality
C)expectancy
D)significance
Q2) Getting rid of some of the vertical hierarchy (reporting levels) in an organization is called:
A)Broadbanding
B)Delayering
C)Downsizing
D)Reinforcing
E)Reengineering
Q3) Discuss the concepts of Product Market Competition and Labor Market Competition. What are they used for?
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Chapter 12: Incentive Pay
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) _______________ and _______________ are the keys to successful piece-rate plans.
A)Bonuses; feedback
B)Standards; feedback
C)Standards; bonuses
D)Feedback; recognition
E)Recognition; motivation
Q2) Briefly discuss the advantages and disadvantages of individual incentive programs.
Q3) Recognition is a highly motivational tool.
A)True
B)False
Q4) There are twelve guidelines for creating a motivational incentive system.What are four of them?
Q5) Individual incentives:
A)may motivate undesirable behaviors in the workforce.
B)assist in maximizing teamwork.
C)do not promote a link between performance and results.
D)require less supervision than group incentives.
E)are easier to develop than group incentives.
Q6) What are the main reasons that incentive pay systems fail?
Page 14
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Chapter 13: Employee Benefits
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161 Verified Questions
161 Flashcards
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Sample Questions
Q1) Unfortunately,HR has hardly any control over benefits'' costs.
A)True
B)False
Q2) Alfred has requested unpaid leave to care for his wife.She was injured while serving in the Army in Afghanistan.Alfred may be able to take this leave and return to his original job (or an equivalent one) under ________.
A)Social Security
B)the Affordable Care Act
C)the Family Medical Leave Act
D)Medicare
Q3) Benefit plans should be
A)valuable to the employees regardless of the cost to the organization
B)affordable for the organization regardless of the value to the employee
C)designed around mandatory requirements only
D)valuable to the employees and affordable for the organization
Q4) Providing a defined contribution retirement plan to employees shifts the investment risk from the company to the individual employee.
A)True
B)False
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Chapter 14: Workplace Safety, Health, and Security
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Training employees about anti-bullying in the workplace should take place how often?
A)every few months
B)once yearly
C)it depends on the organization
D)only if sued
Q2) A violation where the hazard could cause injury or illness that would most likely result in death or significant physical harm is known as a _____________ violation.
A)Serious
B)Mistaken
C)Minimum
D)Willful
Q3) Employees cannot ask to be interviewed in private during an OSHA investigation.
A)True
B)False
Q4) Anxiety or depression can sometimes be minimized through physical activity.
A)True
B)False
Q5) Identify the types of violations that OSHA looks for in inspections.
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Chapter 15: Organizational Ethics, sustainability and Social Responsibility
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) At the beginning of the school year,several workers in the office steal office supplies such as highlighters and staplers from the supply closet for their children.Jacob's son just entered first grade and Jacob plans to join the rest of the crowd by helping himself to some good supplies.It appears Jacob is at the _________ of moral development.
A)preconventional level
B)conventional level
C)postconventional level
D)neoconventional level
Q2) As part of your new position,your manager has required you to take responsibility for the money spent by the HR department.Despite this,he doesn't give you authority to veto any purchases.This is an example of a lack of balance between authority and accountability.
A)True
B)False
Q3) Poor performance may encourage some to pursue unethical behavior.
A)True
B)False
Q4) According to the book,what are the three levels of corporate social responsibility?
Page 17
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Chapter 16: Global Issues for Human Resource Managers
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) The Honeymoon and adaptation phase of Culture Shock are essentially the same phase except at different ends of the process.
A)True
B)False
Q2) In what ways do international operations require major functions of HRM to be restructured? Discuss the following functions: staffing,training,employee and labor relations,compensation.
Q3) Discuss the concept of outsourcing.Address the alternatives of offshoring and onshoring.
Q4) Which of the following assessments does not always need to be considered depending on the international assignment?
A)Person-organization fit
B)Personality-job fit
C)Language ability
D)Suitability of immediate family
Q5) Explain the potential effects of culture shock on the expatriate employee.
Q6) Culture shock does not affect the success of an international assignment.
A)True
B)False
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