Personnel Management Test Preparation
Course Introduction
Personnel Management is a foundational course that explores the principles and practices involved in managing an organization's human resources effectively. The course covers key topics such as recruitment and selection, employee training and development, performance appraisal, motivation, compensation, labor relations, and legal aspects of employment. Students will learn how to develop strategies for attracting, retaining, and developing employees while ensuring compliance with relevant laws and promoting a positive work environment. Through case studies and practical exercises, the course emphasizes the role of personnel management in enhancing organizational productivity and achieving business goals.
Recommended Textbook
Human Resource Management 3rd Edition by
Robert N. Lussier
1608 Flashcards
Source URL: https://quizplus.com/study-set/2316
Page 2
Chapter 1: The New Human Resource Management Process
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46057
Sample Questions
Q1) At the Acme Global Corporation,the human resources department deals primarily with improving the productivity of the people within the organization.This view of the HR department is consistent with the ______ view of human resource management.
A) present
B) engagement
C) sustainable
D) traditional
Answer: A
Q2) Bryan has been employed at Acme Global for 15 years.He is satisfied with his job and performs it very well.He has been a high performer for all 15 years.According to HR,Bryan has a high level of ______.
A) sustainability
B) employee engagement
C) empathy
D) efficiency
Answer: B
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Chapter 2: Strategy-Driven Human Resource Management
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) ______ is a measure of the financial return the organization receives because of something it did to invest in the organization or its people.
A) Economic value added
B) Human resource management systems
C) Return on investment
D) HR scorecard
Answer: C
Q2) ______ is the convergence of human resource management and big data.
A) Technologies
B) Data analytics
C) Economic analysis
D) Workforce science
Answer: D
Q3) A vision provides a ______ for the future.It describes where the organization is headed.
A) focus point
B) formal plan
C) specific plan
D) mission
Answer: A
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Chapter 3: The Legal Environment and Diversity Management
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Adverse employment action exists when an employee is put under such extreme pressure by management that continued employment becomes intolerable and,as a result,the employee quits,or resigns from the organization.
A)True
B)False
Answer: False
Q2) The marketing department at Acme Global is hiring new sales associates.Out of 100 White applicants and 50 African American applicants,Acme Global hired 10 Whites.How many African American applicants would need to be hired for Acme Global to avoid the appearance of adverse impact? In other words,how many African American candidates must be hired to meet the requirements of the Four-Fifths Rule?
A) 1
B) 2
C) 3
D) 4
Answer: D
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Page 5
Chapter 4: Workforce Planning: Job Analysis, Design, and Employment Forecasting
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101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/46060
Sample Questions
Q1) In human resource forecasting,______ utilizes mathematics to forecast future events based on historical data.
A) qualitative forecast
B) digression analysis
C) quantitative forecast
D) mediation analysis
Q2) In motivational job design,______ job design tools include flextime,job sharing,telecommuting,and compressed workweeks.
A) self-managed
B) integrated
C) flexible
D) motivational
Q3) Identify the four Ms of the inputs in workflow analysis.
Q4) In motivational job design,job simplification is the process of eliminating or combining tasks and/or changing the work sequence to improve performance.
A)True
B)False
Q5) Describe the four primary approaches to job design.
Q6) Describe the four major tools for motivational job design.
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Chapter 5: Recruiting Job Candidates
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) An organization should create a policy for each of the options it can use to mitigate a labor ______ when making new hires is not possible,outlining the circumstances in which each option is useful to the organization.
A) shortage
B) surplus
C) force
D) overage
Q2) Acme Global hired 20 new auditors last year.The average performance appraisal of the new auditors was 4.4 (on a 5-point scale).The average for other auditors in the organization was 4.0.The new recruits' performance is ______% above average.
A) 5
B) 10
C) 15
D) 20
Q3) The personal characteristic of grit refers to a person's passion and perseverance for long-term goals.
A)True
B)False
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Chapter 6: Selecting New Employees
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Most evaluators ranked ______ as the most important item in a job interview-even above analytical thinking.
A) cultural fit
B) personality-job fit
C) ability-job fit
D) person-organization fit
Q2) ______ is the consistency of a test measurement.
A) Interest
B) Fitness
C) Reliability
D) Validity
Q3) Background checks are needed to help prevent ______ hires.
A) negligent
B) unreliable
C) invalid
D) unassessed
Q4) Describe the various types of selection tests.
Q5) Describe the three main types of fit in the selection process.Why is each type of fit important?
Page 8
Q6) Describe the four background tests often used in employment selection.
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Chapter 7: Learning and Development
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101 Flashcards
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Sample Questions
Q1) ______ identifies the knowledge,skills,and abilities needed to perform a particular job in the organization.
A) Employee development
B) Competency model
C) Onboarding
D) Remediation
Q2) When Laura started working in the accounting department,she felt like her boss hovered over her all day and constantly double checked her work.As a result,Laura made sure she always did her work exactly as her boss would like and that she double checked everything so her boss would find no errors.Eventually,she found that her boss stopped hovering and double checking her work.What Laura experienced was ______.
A) positive reinforcement
B) extinction
C) punishment
D) negative reinforcement
Q3) In business,learning is any relatively permanent change in behavior that occurs as a result of experience or practice.
A)True
B)False
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Page 9
Chapter 8: Performance Management and Appraisal
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) In performance appraisal,the ______ is a three-step process: Step 1: Set individual objectives and plans,Step 2: Give feedback and evaluate performance,Step 3: Reward according to performance.
A) narrative method or form
B) behaviorally anchored rating scale form
C) critical incidents method
D) management by objectives method
Q2) On the first week of his new sales job,Bryan closed a huge sale.Although his work since has been average,he still receives excellent performance appraisal reviews.It is likely his manager is making a ______ error.
A) similarity
B) proximity
C) halo
D) distributional
Q3) The debriefing process in a performance appraisal occurs when the manager communicates to an employee the analysis of the employee's performance.
A)True
B)False
Q4) Describe methods to improve employee engagement through performance management.
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Chapter 9: Rights and Employee Management
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100 Flashcards
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Sample Questions
Q1) The ______ is the organization's mechanism for identifying the ethics and values of the firm,and it serves as a guide to individual action.
A) code of conduct
B) data and device policy
C) worker right
D) worker privilege
Q2) ______ allows the company or the worker to break the work relationship at any point in time,with or without any particular reason,as long as no law is violated.
A) Workplace monitoring
B) Codes of conduct
C) Orientation
D) Employment-at-will
Q3) Describe the employee rights of free consent,due process,and life and safety.
Q4) ______ is a serious failure to exercise care in the work environment.
A) Progressive discipline
B) Serious misconduct
C) Gross negligence
D) Accident
Q5) Describe the employee rights of freedom of conscience,privacy,and free speech.
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Chapter 10: Employee and Labor Relations
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) A ______ is a collective work stoppage by members of a union that is intended to put pressure on an employer.
A) layoff
B) whistle-blower
C) strike
D) paraphrase
Q2) After James reported misappropriation of assets to the hospital's administrators,his supervisor started scheduling him to work undesirable shifts when he could not adequately perform his duties.James eventually quit his job.It appears James experienced ______.
A) wrongful discharge
B) discrimination
C) constructive discharge
D) reverse discrimination
Q3) Alternative dispute resolution includes a series of tools,most commonly either mediation or arbitration,which parties in conflict can use to resolve their disagreements without going through the process of litigation.
A)True
B)False
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Page 12
Chapter 11: Compensation Management
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100 Flashcards
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Sample Questions
Q1) ______ is the process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels)in an organization.
A) Delayering
B) Layering
C) Banding
D) Broadbanding
Q2) Organizations must decide if they are going to have a ______ philosophy or a longevity philosophy.
A) evaluation
B) assessment
C) performance
D) seniority
Q3) Broadbanding is the process of changing the company structure to get rid of some of the vertical hierarchy (reporting levels)in an organization.
A)True
B)False
Q4) Identify the seven basic issues that make up an organization's compensation strategy.
Q5) Briefly describe the concept of comparable worth in compensation.
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Chapter 12: Incentive Pay
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100 Flashcards
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Sample Questions
Q1) Ever since the organization began a group incentive program,John has noticed that his team appears more loyal to one another than they were before the group incentive program began.This illustrates which advantage of group incentives?
A) They promote better teamwork.
B) They broaden individual outlook.
C) They require less supervision.
D) They are easier to develop than individual incentive programs.
Q2) Much fanfare was made about Quon's latest bonus in the office.He has always been a high performer.However,this year he received an extra-large bonus.His coworker Hannah got a little tired of hearing about Quon's bonus and decided that next year she would win some of the bonus money.Which advantage of individual incentives does this illustrate?
A) They make it easy to evaluate individual employees.
B) They offer the ability to match rewards to employee desires.
C) They promote the link between performance and results.
D) They may motivate less productive employees to work harder.
Q3) Describe the major reasons why an organization would use incentive pay.
Q4) Describe the challenges of offering incentives to employees.
Q5) Describe two major reasons why incentive plans fail.
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Chapter 13: Employee Benefits
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101 Flashcards
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Sample Questions
Q1) Nubia's organization provides group health insurance.The plan covers "major medical" costs for each employee in any given year that total more than $10,000.Her group health insurance is a ______.
A) fee-for-service plan
B) health maintenance organization
C) high-deductible health plan
D) health savings account service
Q2) Sasha's organization offers employees a choice of different benefits.Since Sasha has two children,she selected childcare vouchers and sick child coverage from the list of benefits.The benefits managers at Sasha's organization seem to have considered the importance of ______ in providing benefits programs.
A) amount
B) mix
C) flexibility
D) vesting
Q3) Social Security is formally called Old-Age,Survivors,and Disability Insurance.
A)True
B)False
Q4) Describe why benefit plans need to be communicated to employees.
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Chapter 14: Workplace Safety, Health, and Security
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100 Verified Questions
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Sample Questions
Q1) When Jenna feels stress coming on during the workday,she takes a break to picture herself walking along a beach.In other words,Jenna uses ______ to relax on the job.
A) meditation
B) muscle relaxation exercises
C) deep breathing
D) hibernation
Q2) Employee rights during ______ inspections include the right to refuse to be interviewed,or if an employee agrees to an interview,they can request that an employer representative be present or that the interview be held in private.
A) Affordable Care Administration
B) Workers' Compensation Administration
C) Occupational Safety and Health Administration
D) Social Security Administration
Q3) Utilization is the science of fitting workplace conditions and job demands to the capabilities of the working population.
A)True
B)False
Q4) Describe the causes of stress and how it can be managed.
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Chapter 15: Organizational Ethics, Sustainability, and Social Responsibility
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Sample Questions
Q1) Local corporate social responsibility focuses on maximizing profits while obeying the law; it focuses on increasing sales and cutting costs to maximize returns to stockholders.
A)True
B)False
Q2) When making decisions about how to conduct performance appraisals,Bjorn always thinks about how he can get the employee to work harder in the next year and how he can help the employee reach the employee's goals for development.He also considers how both he and the employee can work together to best benefit the organization.It appears Bjorn is using the ______ ethical approach.
A) Golden Rule
B) four-way test
C) stakeholders' approach
D) code of ethics
Q3) People are more ______ when they believe they will not get caught.
A) ethical
B) accountable
C) sustainable
D) unethical
Q4) Describe the factors to consider in creating codes of organizational ethics.
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Chapter 16: Global Issues for Human Resource Managers
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Sample Questions
Q1) According to the EEOC,"U.S.employers are not required to comply with the requirements of Title VII,the ADEA,or the ADA" in other countries ______.
A) "if adherence to that requirement would conflict with the employer's code of conduct"
B) "if adherence to that requirement would violate a law of the country where the workplace is located"
C) "if adherence to that requirement would jeopardize the employer's business dealings"
D) "if adherence to that requirement would pose an undue hardship"
Q2) ______ generally should include a series of steps that need to occur in order to get the employee back into the home-country work routine.
A) Repatriation
B) Expatriation
C) Inshoring
D) Onshoring
Q3) Discuss the issue of business globalization and why it is so important.
Q4) Describe the reasons for increasing business globalization.
Q5) Describe the four types of capital that flow between countries.
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