Personnel Management Study Guide Questions
Course Introduction
Personnel Management is a fundamental course that explores the principles, practices, and processes involved in effectively managing an organization's human resources. It covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and labor laws. The course emphasizes the strategic role of personnel management in building productive work environments, enhancing job satisfaction, and ensuring organizational success. Through case studies and practical exercises, students gain insights into best practices for addressing real-world challenges in managing people at work.
Recommended Textbook
Managing Human Resources 11th Edition by
Susan E. Jackson
Available Study Resources on Quizplus
14 Chapters
1053 Verified Questions
1053 Flashcards
Source URL: https://quizplus.com/study-set/1175
Page 2
Chapter 1: Managing Human Resources
Available Study Resources on Quizplus for this Chatper
61 Verified Questions
61 Flashcards
Source URL: https://quizplus.com/quiz/23239
Sample Questions
Q1) All of the people who currently contribute to doing the work of the organization, those who could potentially contribute in the future, and those who have contributed in the recent past are referred to as:
A) employees
B) the HR triad
C) human resources
D) HR professionals
E) customers
Answer: C
Q2) People referred to as core employees are closest to the essential work of the organization. All of the following are core employees EXCEPT:
A) scientists and researchers in pharmaceutical firms
B) programmers in software development firms
C) doctors in health care facilities
D) musicians in orchestras
E) maintenance personnel in colleges and universities
Answer: E
Q3) Who are the primary stakeholders in most companies in the United States?
Answer: Customers, employees, shareholders, and society
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Understanding the External and Organizational Environments
Available Study Resources on Quizplus for this Chatper
65 Verified Questions
65 Flashcards
Source URL: https://quizplus.com/quiz/23240
Sample Questions
Q1) What are the causes of the skills shortage in the domestic workforce that is expected to plague U.S. employers in the new economy?
Answer: The slow growth of the domestic labor market means that many employers cannot find enough workers with the needed high-tech skills. Enrollments in college science and engineering programs have been dropping steadily during the past two decades. American students rank low on math and science and are just average in reading, raising questions about the quality of the education that they are receiving. The retirement of the Baby Boomers is another reason that many companies face looming skills shortages, and the loss of experiential expertise and institutional knowledge.
Q2) Why are HR policies and practices important in the development of company cultures?
Answer: HR policies and practices contribute to the development of a strong company culture when they are aligned with and support a firm's strategic direction. Human resource professionals help organizations build strong cultures by developing HR policies to ensure that everyone behaves in ways that are consistent with the corporate vision, mission, and values.
Q3) List the three members of the HR triad.
Answer: Line managers, HR professionals, and all other employees
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Ensuring Fair Treatment and Legal Compliance
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/23241
Sample Questions
Q1) List three electronic business records that must be retained and preserved in case they should later become evidence in a legal case.
Answer: - Personal e-mails sent on acompany computer
- E-mail messages typed on acompany computer but never sent.
-Personal Web searches conducted on a company computer
-Personal instant messages (IMs) sent to friends on a company computer
-Text entered into a Word document that you later deleted.
Q2) What are the benefits for a company when it strives to create a culture of inclusion through its diversity initiatives?
Answer: By using diversity initiatives to create a culture of inclusion, employers strive to create a company culture in which everyone feels equally integrated into the larger system. Members of majority and minority subcultures feel respected. Everyone has an equal chance to express views and influence decisions, and everyone has similar access to both formal and informal networks within the organization. When all members of the workforce feel they have equal opportunities and access within the company, they are less likely to resort to legal means for ensuring fair treatment. Respect for all employees is shown when employment decisions are made on the basis of merit rather than on personal or demographic attributes.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: HR Planning for Alignment and Change
Available Study Resources on Quizplus for this Chatper
64 Verified Questions
64 Flashcards
Source URL: https://quizplus.com/quiz/23242
Sample Questions
Q1) Human resource (HR) ________________ state in quantitative or qualitative terms what is to be achieved with regard to the firm's human resources.
A) alternatives
B) forecasts
C) goals
D) objectives
E) projections
Q2) Which of the following statements about the resistance to change is true?
A) If done correctly, organizational change will not be resisted.
B) There are only two barriers to change, fear and misunderstanding.
C) Cynicism can be avoided by implementing change frequently.
D) Fear of change usually stems from concerns about excessively heavy work loads.
E) None of the above statements about the resistance to change is true.
Q3) Incremental change occurs when an organization is forced to change in response to some event.
A)True
B)False
Q4) List the important elements in the external environment.
Q5) How has the focus of HR planning evolved?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Using Job Analysis and Competency Modeling
Available Study Resources on Quizplus for this Chatper
63 Verified Questions
63 Flashcards
Source URL: https://quizplus.com/quiz/23243
Sample Questions
Q1) Which of the following statements about time-and-motion studies is NOT true?
A) They help people carry out repetitive tasks more accurately and efficiently.
B) They are based on the observation of workers' physical movements.
C) They are mostly used by companies that rely heavily on human labor.
D) They are no longer used in the U.S., which is an entirely knowledge-driven economy.
E) All of these statements are true
Q2) A job incumbent is:
A) any one of the people who apply for a job opening
B) any one of the people who are interviewed for a job opening
C) a person who is currently doing a job
D) an employee within a company who is interested in moving to a different job
E) another name for a trainer
Q3) _____ describes the skills, knowledge, abilities, values, interests and personalities of successful employees.
A) Traditional job analysis
B) Competency modeling
C) Trait-based projection
D) Person-job fit analysis
E) Contingency modeling
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Recruiting and Retaining Qualified Employees
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/23244
Sample Questions
Q1) Which of the following is a true statement about the behavior of a recruiter as he tries to persuade a job applicant that this job is her best choice?
A) The job applicant will expect the recruiter to be overly optimistic; to not be overly optimistic might mislead the applicant.
B) The recruiter should try to change the subject every time the recruiter asks a potentially unpleasant question.
C) The recruiter should provide accurate information so that the applicant can make an informed decision about whether the job is right for her.
D) The recruiter should tell the applicant nothing negative about the company until after the applicant takes the job and signs the contract.
E) False statements made by a recruiter at the time of hiring are not considered sufficient grounds for a lawsuit.
Q2) Why should a recruiter be concerned about whether the recruiting experience is a positive one for a job applicant?
Q3) What is a federal contractor?
Q4) Why do some people choose contingency employment over full-time employment?
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Selecting Employees to Fit the Job and the Organization
Available Study Resources on Quizplus for this Chatper
92 Verified Questions
92 Flashcards
Source URL: https://quizplus.com/quiz/23245
Sample Questions
Q1) Effective selection minimizes the risk of harm and the costs of associated lawsuits brought by victims of violent or criminal acts performed by employees who should not have been hired.
A)True
B)False
Q2) Research has shown that most aspects of the personality can be captured using only a few basic dimensions. Which one of the following is NOT one of those dimensions?
A) emotional stability
B) creativity
C) extraversion
D) conscientiousness
E) openness to experience
Q3) Which of the following is NOT a basic principle of good interview design?
A) structured questions
B) a focus on behavior
C) systematic scoring
D) interviewer training
E) All of the above are elements of good interview design
Q4) What is another name for work simulation?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Training and Developing a Competitive Workforce
Available Study Resources on Quizplus for this Chatper
81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/23246
Sample Questions
Q1) Training and development activities referred to as e-learning include all of the following EXCEPT:
A) web-based learning
B) interactive television
C) virtual classrooms
D) computerized learning modules
E) on-the-job training
Q2) The organizational needs analysis should translate the organization's objectives into a clear statement of goals for training and development.
A)True
B)False
Q3) For which of the following jobs would you expect to find an apprenticeship program being used as the primary training tool?
A) electrician
B) advertising copywriter
C) human resources manager
D) librarian
E) radio announcer
Q4) How do the processes of training and development differ?
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Conducting Performance Management
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/23247
Sample Questions
Q1) The primary advantage of the graphics rating scale is:
A) the logical way in which it uses direct output measures
B) the way in which the appraisal format removes all subjectivity from the evaluation process
C) the ease with which it can be used to define employee performance dimensions
D) its simplicity
E) none of the above
Q2) Which of the following is NOT a negative consequence of ineffective performance?
A) low morale
B) high turnover
C) poor financial performance
D) increased competition
E) all of the above
Q3) List the three types of performance criteria.
Q4) The instrumentality question is "How much do I value the consequences associated with the intended behavior?"
A)True
B)False
Q5) List the two most common types of norm-referenced performance appraisals.
Page 11
Q6) What is another name for contextual performance?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Developing an Approach to Total Compensation
Available Study Resources on Quizplus for this Chatper
70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/23248
Sample Questions
Q1) Total compensation can facilitate the organization's achievement of several strategic objectives. These include:
A) Attracting, motivating, and retaining the talent required for a sustainable competitive advantage
B) Focusing the energy of employees on implementing the organization's particular competitive strategy
C) Improving productivity
D) Cost containment
E) all of the above
Q2) What conditions would led employees to this believe pay inequities existed in their organization?
Q3) Monetary compensation includes direct payments such as salary, wages, and bonuses, and indirect payments such as payments to cover benefits and services
A)True
B)False
Q4) What is the most common level of market pay policy?
Q5) What is the simplest job evaluation method?
Page 12
Q6) How can an employer be sure that its employees are being paid at market level?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Using Performance-Based Pay to Achieve Strategic Objectives
Available Study Resources on Quizplus for this Chatper
84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/23249
Sample Questions
Q1) An executive's average incentive payout is about _____ percent of base pay compared to the average technical/professional's incentive payout of 8 percent.
A) 200
B) 100
C) 30
D) 50
E) 25
Q2) To gain employee support for the implementation of a performance-base pay plan, the implementing organization can:
A) make sure the plan is understood, and bonuses are easy to calculate
B) provide methods for employees to lodge an appeal if they feel they were treated unfairly
C) let the employees have a hand in establishing and administering the plan
D) gain the employees' trust and make them believe they have job security
E) do all of the above
Q3) List four types of performance-based pay.
Q4) During a period where individual employee performance was poor, which pay system would give the employer lowest labor costs? Why?
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Providing Benefits and Services
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/23250
Sample Questions
Q1) Why do both marginally-performing employees and high-performing employees receive the same health insurance, vacation days, sick days, and such?
A) Research has shown that paying differential benefits for differential performance has no impact on employee motivation.
B) It is required by law that employee performance not determine receipt of benefits.
C) It violates E.E.O. to give high performers greater benefits than marginal performers.
D) Benefits and services are available on a noncontingent basis, employees receive the same benefits and services regardless of job performance.
E) None of the above is true.
Q2) Voluntary protection programs, such as health insurance, are legally required.
A)True
B)False
Q3) To capitalize on the money spent on employee benefits and services, employers must consider their business strategies.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Promoting Safety, Health, and Well-Being in the Workplace
Available Study Resources on Quizplus for this Chatper
67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/23251
Sample
Questions
Q1) The Occupational Safety and Health Review Commission (OSHRC) commission reviews appeals made by organizations that received citations from OSHA inspectors for alleged safety and health violation.
A)True
B)False
Q2) Which of the following types of employees is most likely to experience job burnout or emotional exhaustion?
A) real estate agents
B) bank auditors
C) assembly line workers
D) national park rangers
E) police officers
Q3) List four workplace stressors that put employees at risk for severe strain.
Q4) Why are employees of medium-sized organizations more likely to be involved in an accident than employees of either small or large organizations?
Q5) List three methods organizations use to reduce the incidence of diseases as a result of exposure to some chemical agent or toxin.
Q6) Who or what controls work pacing?
Page 15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Understanding Unionization and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/23252
Sample Questions
Q1) Disciplinary clauses in collective bargaining agreements detail the specific grounds for discipline or provide a general statement that discipline can only occur for proper and just reasons.
A)True
B)False
Q2) Local unions elect a(n) _____, an employee elected by his or her work unit to act as the union representative at the workplace and to respond to company actions against employees that may violate the labor agreement.
A) employee spokesperson
B) union liaison
C) union steward
D) business representative
E) union delegate
Q3) Employees have the right to solicit for unions on company property during their personal working hours.
A)True
B)False
Q4) From the union's perspective, what is the most desirable bargaining unit?
Q5) What is the first step in the union organization campaign?
To view all questions and flashcards with answers, click on the resource link above. Page 16