Personnel Management
Solved Exam Questions
Course Introduction
Personnel Management focuses on the effective management of an organizations human resources to maximize employee performance and satisfaction while supporting the organizations strategic goals. This course covers essential topics such as employee recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and legal considerations in managing personnel. Emphasis is placed on developing practical skills in communication, motivation, conflict resolution, and decision-making, as well as understanding the impact of organizational culture and leadership styles on workforce productivity and retention. Through case studies and real-world scenarios, students will gain insights into best practices and current trends in personnel management.
Recommended Textbook
Human Resource Management 1st Edition by David Lepak
Available Study Resources on Quizplus 14 Chapters
1400 Verified Questions
1400 Flashcards
Source URL: https://quizplus.com/study-set/1543
Page 2
Chapter 1: Managing Employees for Competitive Advantage
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30480
Sample Questions
Q1) A top performing employee not only has the competency to do the job, but also possesses the right attitude and behaviors in order to be successful.
A)True
B)False
Answer: True
Q2) You have interviewed four Sales Manager candidates. You have compared their knowledge, skills and abilities and have determined who the most qualified is and are ready to make an offer of employment. You are now engaging in the ________ process.
A) recruitment
B) interviewing
C) performance management
D) workforce planning
E) selection
Answer: E
Q3) If designed correctly, programs related to employee benefits, health and wellness may help to ________, ________, and ________ employees.
Answer: recruit; select, retain
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Organizational Demands and Environmental Influences
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30481
Sample Questions
Q1) A manager who types an e mail or answers his phone while another employee is meeting with them in person is not demonstrating interactional justice.
A)True
B)False
Answer: True
Q2) Establishing independent business units in several countries is known as a:
A) domestic strategy.
B) multinational strategy.
C) transnational strategy.
D) global strategy.
E) international strategy.
Answer: B
Q3) You are working overseas for your company and have asked an employee to complete a certain task but did not provide them with specific instructions. The employee now seems anxious and tense and has been asking you questions all day about how to proceed. You are probably in an individualistic culture.
A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Regulatory Issues
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30482
Sample Questions
Q1) If, by following the ADEA in another country, an organization would violate the laws of the other country then the organization is not required to follow the ADEA in regard to that country's work force.
A)True
B)False
Answer: True
Q2) Ron, a white male, meets all of the qualifications for the civil engineer position. Jason, a Hispanic male, is almost as qualified for the position but has one less year of experience than Ron. The employer has an affirmative action plan in place and therefore, must choose ________ for the position in order to avoid ________ discrimination.
Answer: Ron; reverse
Q3) In an effort to control unauthorized immigration into the U.S. the ________ was passed, which also prohibits employers from using national origin or citizenship as a basis for employment decisions.
Answer: Immigration Reform and Control Act
Q4) ________, which are enacted by the President to manage the operations of the federal government, are overseen by the ________.
Answer: Executive orders; OFCCP
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Design and Job Analysis
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30483
Sample Questions
Q1) The job analysis tool which measures ________ necessary to perform the job, as opposed to looking at work-related ________, is known as the ________.
Q2) The knowledge an employee has is what makes up their competency to be able to perform the job.
A)True
B)False
Q3) A task inventory approach:
A) focuses on work dimensions that involve data, people, and things.
B) creates examples of successful and unsuccessful job performance.
C) describes the training and education necessary to perform the job.
D) could involve those currently holding the job to keep a diary and report on that tasks necessary to perform the job.
E) compares jobs which are very dissimilar by finding those things which may apply to all of the jobs.
Q4) A disadvantage of using diaries to collect job analysis information is that employees may record only those tasks that they view as important.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Workforce Planning
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30484
Sample Questions
Q1) If labor demand is greater than the labor supply then a labor shortage occurs.
A)True
B)False
Q2) Explain why workforce planning is necessary and important to an organization. Be sure to cite examples of either positive or negative impacts by either doing or not doing it well.
Q3) A local hospital has several open nursing positions and is having difficulty recruiting nurses due to the current labor ________ in this field.
Q4) In a larger organization which people should be involved in workforce planning and implementation?
A) The manager of the department affected.
B) The manager of the department affected and their Vice President.
C) The manager, their vice president and a representative from HR.
D) The manager, the vice president and a representative from finance.
E) The HR representative and Vice President.
Q5) Certain employee ______ may be safe from being outsourced depending on an organization's strategy of either cost leadership or ________.
Q6) Explain how the labor market and economic conditions can impact workforce planning.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Recruitment
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30485
Sample Questions
Q1) Joan applied for a job in another department within her current company. She was not selected and was upset because she felt she was the more qualified person. This scenario can often happen when an organization uses ________ to fill a vacant position.
A) internal recruitment
B) employment advertising
C) job posting
D) external recruitment
E) Both A and C
Q2) Discuss the advantages to hiring internally to fill vacancies within an organization.
Q3) When writing job advertisements to recruit globally, the ________ must be adjusted to fit the culture in order to attract applicants to the organization and the job.
Q4) A small company does not have its own HR department to assist with recruitment. Identify and describe four types of agencies or firms they may be able to use to assist them with recruitment.
Q5) The ADA and Title VII require that organizations retain all recruitment records such as applications and interview notes for at least ________ year(s).
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Selection
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30486
Sample Questions
Q1) Vivian applied for a case worker position with a local non-profit organization that provides counseling to single mothers and their families. Vivian was raised by a single mother and appreciates the work that the organization does to help these individuals better their lives. If the organization selects Vivian for the job, ________ will most likely occur.
A) person-organization fit
B) person-job fit
C) work/life balance
D) turnover
E) negligent hiring
Q2) The ________ helps a recruiter score an applicant and provides an objective way for an applicant's qualifications to be reviewed.
Q3) Initial screening of an applicant involves placing a phone call to them to find out some basic information about their knowledge, skills and abilities to determine if you want to pursue them further.
A)True
B)False
Q4) Describe the three different types of employment tests and give a pro and con for using each.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Development
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30487
Sample Questions
Q1) Which of the following is an example of having low learning agility?
A) John talks to his supervisor about new projects in which he can get involved.
B) Luke requests to remain in his current role, in which he is satisfied, rather than be transferred.
C) Sara requests a mentor to help her advance her management skills.
D) Eli brought forward a performance improvement idea to help increase productivity.
E) Lisa is investigating the possibility of getting her CPA credentials.
Q2) During the interview, Seth shared with you that he is interested in going back to school for his master's degree in order to prepare himself to eventually take on a management role with the organization. This demonstrates that Seth has high learning agility.
A)True
B)False
Q3) To ensure that managers make hiring and employment decisions based on job related reasons and not based on things such as race, disability, or age of the employee, ________ training should be provided.
Q4) ________ may include job shadowing for those in middle management roles within the organization.
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Performance Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30488
Sample Questions
Q1) Performance ________ must be identified, then performance ________ developed before an employee's performance ________ can occur.
Q2) The production manager has determined that Darla, an employee who started 11 weeks ago, is having some performance issues related to her lack of knowledge regarding the shipping paperwork that must be completed at the end of each shift. All of the following may be ways to address the problem EXCEPT:
A) have her sit through orientation again regarding that particular process.
B) have her job shadow a coworker to see how the paperwork is completed.
C) set up a time for her to meet with the shipping coordinator to be trained on the paperwork process.
D) have the department director mentor her about the history and purpose shipping process.
E) the production manager could hold a coaching session with her in regard to this task.
Q3) Evaluating employees based on productivity numbers will be more legally defensible than ranking employees against each other.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Compensating Employees
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30489
Sample Questions
Q1) When using telecommuting employees it is especially important to put guidelines in place as to how time should be logged and what is considered compensable time.
A)True
B)False
Q2) Under the FLSA all of the following pieces of information must be recorded and maintained EXCEPT:
A) Employee birthdate
B) Total hours worked each week
C) Employee's supervisor's name
D) Employee gender
E) Pay period dates
Q3) Deciding to follow a "lagging the market" pay philosophy will enable an organization to attract top notch candidates for its entry level jobs.
A)True
B)False
Q4) Rather than referring to the monetary and nonmonetary things an employee receives as compensation the term ________ is used.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Incentives and Rewards
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30490
Sample Questions
Q1) When considering whether to use merit pay increases or merit lump sum bonuses, an organization should consider that:
A) Bonuses generally cost the organization less because the payout doesn't permanently increase labor costs.
B) Merit pay increases occur once and do not have a lasting impact on the employee's compensation.
C) A lump sum bonus increases the employee's compensation each year.
D) Bonuses must be given to everyone in order to be fair, and not just those who reach certain objectives.
E) Merit pay increases look forward in order to provide an incentive for the employee to perform in the future.
Q2) When there is a direct connection between achieving a goal and receiving a reward then the incentive has ________.
Q3) When employees make decisions regarding how to act at work based on what behaviors they believe will lead to their most valued work-related rewards and outcomes this is known as ________ theory.
Q4) What are the three factors that influence employee motivation. Identify and define each and give an example.
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Employee Benefits and Safety Programs
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30491
Sample Questions
Q1) In order to be successful a wellness program must include all of the following EXCEPT:
A) use incentives which encourage people to use the program.
B) remove management staff from being involved so that it is an employee-owned program.
C) have a committee or team which designs and promotes the program.
D) assess what the needs of the employees are to ensure the appropriate programs are offered.
E) have an organizational culture which supports the program and employee's who participate in it.
Q2) Short term disability, if offered by the employer, generally provides a certain percentage of an employee's income for:
A) 14 days.
B) 30 days.
C) 30 to 90 days.
D) 13 to 26 weeks.
E) until retirement age.
Q3) What items should be considered when designing an employee benefits package? How can communication impact the success of a benefits program?
To view all questions and flashcards with answers, click on the resource link above.
14
Chapter 13: Labor Unions and Employee Management
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30492
Sample Questions
Q1) In order to file a grievance an employee must go to the union steward to get immediate representation by the union.
A)True
B)False
Q2) The Supreme Court case NLRB v. Weingarten, Inc. gave employees the right to have a union representative preset whenever a supervisor conducts an investigatory interview.
A)True
B)False
Q3) To prevent workers from being forced to pay dues to a labor union or to be fired for not paying such dues is one of the purposes of the ________.
Q4) The employees which are represented by the union are known as the: A) bargaining unit.
B) salts.
C) scabs.
D) union stewards.
E) agency.
Q5) The ________ Act outlines the process to be followed for hearings and granted workers the right to collective bargain.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Creating High Performing Hr Systems
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/30493
Sample Questions
Q1) A mail order catalog business is having trouble collecting payments from certain customers. Some of its accounts receivable are outstanding beyond 90 days. In order to help resolve some of these outstanding accounts the company has arranged for a collections agency to provide services to help collect the overdue accounts and also put new systems in place avoid this issue in the future. The HR system that the company would most likely use with the employees of the collections agency is:
A) commitment-based.
B) productivity-based.
C) compliance-based.
D) collaborative-based.
E) job-based.
Q2) When the combination of specific HR practices is more powerful than the sum of their individual effects either positive or negative this is known as:
A) synergy.
B) uniqueness.
C) relational.
D) transactional.
E) collaboration.
To view all questions and flashcards with answers, click on the resource link above. Page 16