Personnel Management Practice
Questions
Course Introduction
Personnel Management provides an in-depth exploration of the fundamental concepts and practices involved in managing human resources within organizations. The course covers key topics such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, and labor relations. Emphasis is placed on understanding legal and ethical considerations, effective communication, motivation, and strategies for creating a positive workplace culture. Through theoretical frameworks and real-world case studies, students develop the skills necessary to address contemporary challenges in personnel management and to contribute to organizational success by maximizing employee potential.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Q1) Celeste spends most of her time at work establishing goals for her staff of fifty employees and developing procedures for various tasks.In which function of the management process does Celeste spend most of her time?
A) leading
B) controlling
C) organizing
D) planning
Answer: D
Q2) Transactional HR teams focus on assisting top management in big picture issues such as developing a firm's long-term strategic plan.
A)True
B)False
Answer: False
Q3) In most firms,top human resource executives have many years of experience working in the human resources department,and about 40% of them have professional HR certification.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Equal Opportunity and the Law
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Q1) Sanders Sporting Goods,an international sporting goods chain,is being sued for sexual harassment by a former Sanders employee.The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker.The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. Which of the following,if true,would most likely undermine the plaintiff's claim that Sanders is liable for the male employee's conduct?
A) The male employee physically threatened the plaintiff on three occasions.
B) The male employee made sexual advances towards the plaintiff on a daily basis.
C) The male employee was required by HR to participate in a sexual harassment awareness course.
D) The male employee's conduct significantly interfered with the plaintiff's ability to perform her job.
Answer: C
Q2) Discrimination is a bias toward prejudging someone based on that person's trait.
A)True
B)False
Answer: False
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Page 4
Chapter 3: Human Resource Management Strategy and Analysis
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Q1) A strategic audit would most likely NOT be used by an HR manager to assess a firm's procedures and practices in regards to employee benefits.
A)True
B)False
Answer: False
Q2) A diversification corporate strategy implies that a firm will ________.
A) expand by adding new product lines
B) reduce the company's size to increase market share
C) save money by producing its own raw materials
D) increase profits by offering one popular product
Answer: A
Q3) Which of the following would most likely NOT occur during the HR critical stage of a merger or acquisition?
A) select top management
B) pay out incentives
C) align organizational cultures
D) communicate changes to workers
Answer: B
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Chapter 4: Job Analysis and the Talent Management Process
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Q1) Purrfect Pets is a local pet supply store with a following of loyal customers who appreciate the personal service the store's employees provide.After a very profitable year,Purrfect Pets is expanding by opening two more stores.Before hiring employees for the new stores,the manager is considering the idea of conducting a job analysis for each position. Which of the following,if true,would best support the argument that the manager should use a position analysis questionnaire to collect job analysis information?
A) Compliance with EEO laws requires businesses to compile quantitative data.
B) Management wants to develop a pay scale for all employees at Purrfect Pets.
C) Purrfect Pets managers are unfamiliar with the typical routines of most employees.
D) Managers believe that some Purrfect Pets employees are overlooking important daily tasks.
Q2) Connor,a manager at a boat manufacturing firm,takes a talent management approach to his duties.Which of the following would Connor most likely do?
A) coordinate recruitment and compensation activities
B) use different competencies for recruitment and development
C) rely primarily on applicant testing results for hiring decisions
D) manage employees based on their experience with the organization
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Chapter 5: Personnel Planning and Recruiting
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Q1) Marie Boyd has been hired by Barnum Hotels to manage staffing for the regional hotel chain.Barnum intends to open two new hotels within the next three years and will have many job positions to fill.Historically,employee turnover is high at Barnum as employees remain with the company for one or two years before quitting.Marie realizes that Barnum needs to make significant changes in its personnel strategy in order to meet the company's goals for the future and improve employee retention rates. Which of the following,if true,best supports the argument that a scatter plot is the most appropriate tool for Marie to use in estimating future personnel needs?
A) Productivity levels for Barnum employees typically vary from month to month.
B) The size of the two new Barnum hotels will be similar to the chain's other hotels.
C) Barnum requires HR to maintain qualifications inventories for all current employees.
D) Personnel replacement charts serve as useful tools when filling Barnum's managerial positions.
Q2) Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
A)True
B)False
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Page 7
Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Which of the following is a graph that shows the relationship between test scores and job performance for a group of people?
A) performance standard
B) digital dashboard
C) competency model
D) expectancy chart
Q2) Mike Simmons recently applied for a position with Pfizer Pharmaceuticals.Which personality trait most likely has the strongest correlation to Mike's success as a pharmaceutical sales representative?
A) extroversion
B) agreeableness
C) conscientiousness
D) openness to experience
Q3) How would an employer benefit from using both personality tests and situational tests when screening job applicants?
Q4) What is the difference between criterion validity and content validity? Which one is more difficult to demonstrate?
Q5) What is test validity? How are selection tests validated?
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Chapter 7: Interviewing Candidates
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Q1) Which of the following most likely combines aspects of behavioral and situational questioning?
A) computerized interviews
B) panel interviews
C) mass interviews
D) case interviews
Q2) Antone is applying for a job with Boscom Manufacturing as a chemical engineer.During the interview,Antone is asked the following question:"How does extreme heat affect hydrochloric acid?" The interviewer is most likely trying to assess Antone's
A) motivation
B) flexibility
C) knowledge
D) leadership
Q3) Employers typically base decisions on false impressions and stereotypes when they fail to clarify in advance what traits and knowledge are necessary for a specific job.
A)True
B)False
Q4) What are profiles? What role do profiles play in the employee selection process?
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Chapter 8: Training and Developing Employees
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Sample Questions
Q1) Research suggests that most firms evaluate their training programs by measuring the reactions of participants.
A)True
B)False
Q2) Which of the following involves a trainer in a central location teaching groups of employees at remote locations over cable broadband lines or the Internet?
A) audiovisual-based instruction
B) programmed learning
C) vestibule training
D) videoconferencing
Q3) Which of the following terms refers to a formal method for testing the effectiveness of a training program?
A) electronic performance monitoring
B) factor comparison method
C) controlled experimentation
D) performance management
Q4) What is meant by the idea of organizational change? How does organizational development facilitate organizational change?
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Chapter 9: Performance Management and Appraisal
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Q1) Which appraisal method combines the benefits of narrative critical incidents and quantified scales by assigning scale points with specific examples of good or poor performance?
A) behaviorally anchored rating scale
B) constant sums rating scale
C) alternation ranking
D) forced distribution
Q2) The best method for reducing the problems of leniency or strictness in performance appraisals is to ________.
A) keep critical incident logs
B) require multiple appraisals
C) impose a performance distribution
D) reconsider the timing of the appraisal
Q3) Which component of performance management refers to communicating a firm's higher-level goals throughout the organization and then translating them into departmental and individual goals?
A) goal alignment
B) performance monitoring
C) direction sharing
D) developmental support
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Chapter 10: Employee Retention, Engagement, and Careers
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Q1) Dick's Sporting Goods is a sports and fitness retailer with over 300 stores in 34 states.After beginning as a small bait and tackle shop in 1948,Dick's has grown to become a leader in the sports and fitness retail industry.Many career opportunities are available in Dick's in areas as diverse as IT,product development,merchandising,and store management.Top management at Dick's realizes the importance of hiring and retaining quality employees.As a result,the firm has decided to implement policies,practices,and programs that support employees' career needs. Which of the following,if true,would best support the argument that Dick's should assign a coach to each new employee?
A) The turnover rate of newly hired hourly employees at Dick's Sporting Goods is higher than the industry average.
B) Many new employees at Dick's Sporting Goods have expressed interest in the firm's tuition reimbursement program.
C) Dick's Sporting Goods has integrated preretirement counseling and succession planning into its career management practices.
D) Dick's Sporting Goods uses talent management software to place new employees in the most appropriate positions.
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Page 12
Chapter 11: Establishing Strategic Pay Plans
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Q1) Due to federal legislation,greater opportunities for higher learning,and more women in the workforce,women in the U.S.earn approximately 90% as much as men.
A)True
B)False
Q2) Anita,a manager at a department store,needs to determine whether one of her employees is exempt or nonexempt under the Fair Labor Standards Act.Which of the following would be the best resource for Anita?
A) organizational chart
B) performance appraisal
C) business plan
D) job description
Q3) Joseph worked 6 hours of overtime this week but has decided to take time off instead of overtime pay.How many hours will Joseph receive in time off from work?
A) 3 hours
B) 6 hours
C) 9 hours
D) 18 hours
Q4) Explain the equity theory of motivation.What are the four forms of equity?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Behavior modification principles can be useful to managers who seek to change employee behavior through rewards or punishments linked to performance.
A)True
B)False
Q2) According to the FLSA,merit pay can only be given to exempt,nonmanagement employees at a company.
A)True
B)False
Q3) When developing the involvement system for a gainsharing plan,which of the following is NOT a commonly used element?
A) update meetings
B) employee mediations
C) suggestion systems
D) problem-solving teams
Q4) What is the most common form of payment in gainsharing plans?
A) common stock
B) preferred stock
C) promotions
D) cash
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Chapter 13: Benefits and Services
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Q1) When groups of employees accept a temporary reduction in work hours in order to prevent layoffs,the employees are job sharing.
A)True
B)False
Q2) The primary difference between health maintenance organizations and preferred provider organizations is that ________.
A) PPOs are less costly than HMOs
B) HMOs are more flexible than PPOs
C) HMOs offer mental health services while PPOs do not
D) PPOs allow patients to choose from a list of doctors without referrals
Q3) The more flexible a work schedule,the greater the effectiveness of the program.
A)True
B)False
Q4) What are vested funds? What is the difference between cliff vesting and graded vesting?
Q5) Private employers forced to downsize are required to provide COBRA coverage,and some firms offer dismissed employees severance pay.How do employers benefit from providing severance pay to dismissed employees? How do employees benefit from COBRA?
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) Which type of bullying involves name-calling and teasing?
A) verbal
B) social
C) cyber bullying
D) physical
Q2) Based on research into ethical behavior in the workplace,which of the following is a true statement?
A) offering rewards for ethical behavior supports the intrinsic nature of personal ethics
B) punishing unethical behavior fails to alter the behavior of others in the workplace
C) managers significantly influence the ethical behavior of their subordinates
D) employees feel uncomfortable discussing ethics, so it should be avoided
Q3) How do both firms and individuals benefit from fair treatment in the workplace? When employee discipline is necessary,how can firms ensure that the disciplinary process is fair?
Q4) A good predictor of ethical conduct is measured by the degree to which employees are not discussing ethics.
A)True
B)False
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Page 16
Chapter 15: Labor Relations and Collective Bargaining
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Q1) Mediation guarantees a solution to any impasse that may occur during collective bargaining negotiations.
A)True
B)False
Q2) Weekly earnings of union members are much higher than those of nonunion workers.
A)True
B)False
Q3) Prior to 1930,employers attempted to limit the influence of unions using all of the following methods EXCEPT ________.
A) spying on workers
B) firing union agitators
C) requiring yellow dog contracts
D) engaging in collective bargaining
Q4) Firms can avoid the difficulties associated with unions by sending jobs overseas.
A)True
B)False
Q5) What are the theories regarding why workers unionize? What can employers and supervisors do to prevent unionization?
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Chapter 16: Employee Safety and Health
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Q1) Which of the following is conducted by an agency to determine if a work site is in compliance with safety laws and regulations?
A) security plan
B) workplace review
C) job hazard analysis
D) operational safety review
Q2) Positive reinforcement programs identify the worker behaviors that lead to accidents and then train workers to avoid these behaviors.
A)True
B)False
Q3) David is experiencing significant levels of job stress in his position as vice president of marketing.Which of the following is LEAST likely to be a consequence of David's stress?
A) headaches
B) cancer
C) depression
D) heart disease
Q4) What are the factors leading to job stress? How can employees reduce their job stress?
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Page 18
Chapter 17: Managing Global Human Resources
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Q1) Codetermination means that employees have a legal right to voice opinions and preferences in setting company policies.
A)True
B)False
Q2) Call centers that service customers for firms like software and computer hardware companies are increasingly using employees in India to staff the telephones.This is an example of ________.
A) outsourcing
B) offshoring
C) downsizing
D) international staffing
Q3) Most North American companies use the ________ approach to formulating expatriate pay.
A) equitable wage rate
B) balance sheet
C) performance
D) total package
Q4) What type of special training is recommended for employees as they prepare for international assignments?
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) Beth recently opened an embroidery business and has four employees who work full-time for her.Which of the following will Beth most likely use to manage her company's human resources tasks?
A) manual HR system
B) automated HR system
C) HR outsourcer system
D) HR scorecard system
Q2) Lynn Wallace owns a cleaning supply store and has 55 employees.Lynn needs to hire an accounts services manager.She wants a simple but formal method for screening applicants that is neither costly nor highly time consuming.Which of the following would be most appropriate for Lynn?
A) assessment center
B) situational judgment test
C) work sampling test
D) miniature job training
Q3) Research indicates that entrepreneurs tend to crave control.
A)True
B)False
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