Personnel Management Practice Exam
Course Introduction
Personnel Management is a course that explores the principles and practices involved in effectively managing an organization's human resources. It covers topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and employee motivation. The course emphasizes the strategic role of personnel managers in creating a productive work environment, ensuring compliance with employment laws, and fostering positive employer-employee relationships. Through case studies and practical exercises, students learn how to address real-world challenges in managing people and align human resource strategies with organizational goals.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305
Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) Which of the following is evidence supporting the assertion that companies are investing in more training?
A)Higher net sales per employee
B)Higher gross profits per employee
C)Higher ratios of market to book value
D)Both A & B
E)All of the above
Answer: E
Q2) In the training model,a triggering event is
A)An organizational performance gap.
B)A signal that training has been successful.
C)A type of behavioral-based evaluation.
D)Input into the development phase of training.
E)None of the above.
Answer: A
Q3) The highest level of knowledge is termed strategic knowledge.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) What can be done to reduce resistance to change?
A)Focus on changing one level (organizational,group,and individual)at a time.
B)Involve employees.
C)Let those who are satisfied with the status quo lead the way.
D)Both A & B.
E)All of the above.
Answer: B
Q2) Which best explains the strategic training alternative of the internal provider?
A)All or most training developed in house,each phase handled by specialists,and needs developed from a decentralized HRD function
B)All or most training purchased from outside sources,each phase handled by specialists,and needs developed from a centralized HRD function
C)All or most training activities provided by outside trainers and training function's role is to select and manage training suppliers
D)All or most training developed in house,each phase handled by specialists,and needs developed from a centralized HRD function
Answer: D
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4
Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) ____One of the differences between the behaviorist and cognitive approach to learning is that the cognitive approach is more subject oriented and developed by the instructor.
A)True
B)False
Answer: False
Q2) Which of the following statements is true of motivation theories?
A)Needs are very similar for non-management employees.
B)Understanding needs helps you understand behavior.
C)Reinforcement theory is a commonly applied needs theory.
D)ERG is an acronym with the E representing the environment.
E)Maslow and Alderfer are two researchers commonly linked to process theories.
Answer: B
Q3) A basic premise in Social Learning Theory is
A)A person can only learn by behaving in some way.
B)A person can learn merely through observation.
C)Events can be learned without being processed.
D)Consequences of behavior do not influence learning.
Answer: B
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Page 5
Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) A training needs analysis is conducted when a
A)Setback event occurs.
B)Triggering event occurs.
C)Decision to provide sexual harassment training is made.
D)Deficiency is determined to be a motivational deficiency.
Q2) As discussed in the text,about what percentage of training requests did Nancy Gordon of Ameritech say turn out to be solvable without training?
A)10 percent
B)25 percent
C)85 percent
D)99 percent
Q3) List five sources of data for person analysis and their training need implications.
Q4) When there is a performance gap but no KSA deficiency,what is the possible cause?
A)Motivation
B)Barriers to performance
C)Both A & B
D)It must be a KSA deficiency,as that is what a performance gap is defined as.
Q5) Define criterion deficiency and criterion contamination.
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26026
Sample Questions
Q1) Which of the following terms is used to reflect maximizing the similarity of the training to the job?
A)Identical elements
B)Increased similarity
C)Repetitive responding
D)Identical skills
Q2) Training objectives provide value to
A)The trainee.
B)The training designer.
C)The trainer and the training evaluator.
D)Both A & C.
E)All of the above.
Q3) The micro theory of training design proposed by Gagné-Briggs has ____ events of instruction.
A)Three
B)Four
C)Eight
D)Nine
E)Twelve
Q4) What is a "sit-in" and what are the conditions necessary for it to be effective?
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) A relay question is when asked a question,the trainer reasks the question to the person who asked the question in hopes they will provide an answer.
A)True
B)False
Q2) The discussion method includes a lecturette to provide information to trainees.
A)True
B)False
Q3) According to the text,business games have been developed and used for
A)Improving interpersonal skills.
B)Teaching initiating structure.
C)Strengthening executive and management skills.
D)Changing attitudes toward diversity.
Q4) Which training technique has its roots back in the Middle Ages?
A)Apprenticeship training
B)Behavioral modeling
C)Simulations
D)In?baskets
E)Coaching
Q5) Discuss the different types of lectures and the differences between them.
Q6) What is the purpose of behavior modeling and when should it be used?
Page 8
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) What are some points that should be taken into consideration when selecting an IM training program?
Q2) Interactive Multimedia training can be used for
A)Almost any training objective.
B)Only declarative and procedural knowledge.
C)Only declarative knowledge and some basic skills.
D)Only declarative,procedural,and strategic knowledge.
Q3) In an Intelligent Tutoring System,which of the following is NOT a function of a training session manager?
A)Interpreting trainee responses
B)Responding either with more information,coaching,or tutoring
C)Determining the order and level of difficulty of problems presented to the trainee
D)Determining how and when to remediate the trainee
Q4) The principles of programmed instruction
A)Are the same as intelligent tutoring.
B)Is the basis for Electronic Training.
C)Are a standalone method not conducive to being integrated with other methods.
D)Provide the trainee with information.
Q5) Describe how ET can facilitate the process of retention.
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Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/26029
Sample Questions
Q1) The experiential learning model,a process for using games and exercises in training,has _____steps.
A)Three
B)Four
C)Five
D)Eight
Q2) There are a number of ideas that should be considered when implementing training.Choose 3 of the following headings and provide what needs to be consideredPreparation,First impression,Start of training,The podium,and Communication tips.
Q3) Which of the following seating arrangements is most likely to induce two?way communication?
A)The classroom
B)The conference
C)The U?shape
D)The circle
E)All of the above
Q4) What is active listening and why is it necessary?
Q5) Identify what Carl Rogers' active listening method involves.(Hint: there are three points identified in the text.)
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/26030
Sample Questions
Q1) Which of the following are reasons usually given by managers for not evaluating training?
A)Nothing to evaluate
B)Too complex a job
C)No one cares about the evaluation
D)Both A & C
E)All of the above
Q2) What are the outcome levels of evaluation identified in the text?
A)Proactive and reactive
B)Cost benefit and cost effectiveness
C)Reaction,learning,behavior,and organizational results
D)Utility,value,and evaluative
Q3) In organizations,random assignment is the method to use when placing individuals in the control group and trainee group
A)True
B)False
Q4) For organizational results measures,you can often use the data obtained in the original TNA as the pre measure.
A)True
B)False
Page 11
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Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/26031
Sample Questions
Q1) The text lists ____ major types of teams.
A)three
B)five
C)nine
D)twelve
Q2) A TNA is not necessary in the development of an orientation
A)True
B)False
Q3) ____Those in a power tolerance culture may choose not to follow their leader if they believe it is not in their best interest.
A)True
B)False
Q4) A company has 12,000 employees and is highly successful.Describe a step-by-step process for setting up an orientation which two supervisors per month will attend.
Q5) Diversity training is costly but even though there are no financial benefits,other outcomes make it a necessity.
A)True
B)False
Q6) Identify and describe the 5 dimensions of culture according to Hofstede.
Page 12
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Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) Creating a culture that supports employee development is the responsibility of______.
A)the organization
B)the HR department
C)the supervisor
D)All of the above
Q2) For the executive,job rotation could mean
A)Working in different divisions of the organization.
B)Going to a subsidiary supplier for a while.
C)Being coached.
D)Job rotation is only for managers and below.
E)Both A & B
Q3) Which of the following is an effective way of determining a manager's style,traits,and ability to interact effectively with others?
A)Task analysis
B)Worker-oriented analysis
C)360-degree feedback
D)Cognitive tests
Q4) List four reasons why a company should be concerned about developing its employees.
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