Personnel Management
Final Test Solutions
Course Introduction
Personnel Management explores the strategies and practices involved in effectively managing an organization's human resources. This course covers core topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, employee relations, and legal and ethical considerations in HR. Students will gain an understanding of how to motivate employees, promote organizational culture, and address workplace challenges, preparing them to contribute to the development and implementation of policies that attract, retain, and engage talented personnel.
Recommended Textbook
Fundamentals of Human Resource Management 3rd Edition by Gary Dessler
Available Study Resources on Quizplus
14 Chapters
1470 Verified Questions
1470 Flashcards
Source URL: https://quizplus.com/study-set/1065 Page 2
Chapter 1: Managing Human Resources Today
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21051
Sample Questions
Q1) Which of the following has historically been an integral part of every line manager's duties?
A) establishing dress codes
B) developing annual budgets
C) handling personnel issues
D) creating personnel policies
Answer: C
Q2) Planning, organizing, staffing, leading, and controlling are the five basic functions of the management process.
A)True
B)False
Answer: True
Q3) Which of the following statements best explains why employers are expecting a severe labor shortage in the next few years?
A) More people are retiring than are entering the job market.
B) One-third of single mothers are not in the labor force.
C) People are living longer because of better health care.
D) Increasing taxes have forced businesses to globalize.
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Managing Equal Opportunity and Diversity
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21052
Sample Questions
Q1) Under the principles established by Griggs v. Duke Power Company, ________ may be used as a defense for any existing program that has an adverse impact on members of a protected class.
A) gender
B) fair in form
C) affirmative action
D) business necessity
Answer: D
Q2) T & N Enterprises wants to minimize sexual harassment claims. All of the following are ways that the firm can minimize its liability in sexual harassment claims EXCEPT by ________.
A) training employees in sexual harassment policies
B) instituting a sexual harassment reporting process
C) investigating sexual harassment charges promptly
D) informing all employees about sexual harassment complaints
Answer: D
Q3) The Pregnancy Discrimination Act is an amendment to Title VII.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Human Resource Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21053
Sample Questions
Q1) Explain the difference between a vision and a mission. What role does a firm's vision statement play in corporate and competitive strategies?
Answer: A company's vision is a general statement of the company's intended direction that shows in broad terms what a company wants to become. A vision statement is future-oriented while a mission statement is oriented in the present. Mission statements indicate what a company is doing right now while vision statements are what a company strives to become. A firm's corporate-level strategy indicates the portfolio of businesses that comprise a company, while its competitive strategy identifies how to build a firm's long-term competitive position in the marketplace. A firm's vision is where the firm wants to be in the future and the strategies are the tools used to get the firm to that place. For example, if a firm's vision is to provide affordable products to consumers, then its competitive strategy will be cost leadership.
Q2) Vision statements focus on the ________.
A) past
B) present
C) future
D) impossible
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Job Analysis and Talent Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21054
Sample Questions
Q1) Which of the following is LEAST relevant when determining a job's essential functions as related to the EEOC?
A) the degree of skill or expertise required to perform the function
B) the number of other employees available to perform the function
C) whether the function involves the use of equipment
D) whether the position exists to perform that function
Q2) Competency profiles focus on the knowledge, skills, and behavior of a worker rather than the tasks associated with a particular job.
A)True
B)False
Q3) During group interviews for collecting job analysis information, it is unusual for a worker's immediate supervisor to attend because of the private nature of the questions being asked.
A)True
B)False
Q4) According to the EEOC, job restructuring is considered a reasonable accommodation for ADA compliance.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21055
Sample Questions
Q1) Personnel planning is called succession planning when referring to the process of filling jobs like that of accounting clerk, data analyst, or administrative assistant.
A)True
B)False
Q2) Which of the following is a service provided by many state employment service agencies?
A) workforce planning guidelines
B) employee training programs
C) employee orientation programs
D) applicant tracking systems
Q3) Video résumés eliminate the possibility of applicants claiming discrimination in a firm's hiring practices.
A)True
B)False
Q4) Employment planning should be an integral part of a firm's strategic and HR planning process.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 7
Chapter 6: Selecting Employees
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21056
Sample Questions
Q1) What are some of the problems and issues associated with drug testing employees and job applicants? What is your opinion on workplace drug testing?
Q2) Which of the following is the primary advantage of using management assessment centers in the selection process?
A) Development costs are very low.
B) Peers are effectively able to predict the success of applicants.
C) Minimal time is required for test administration.
D) Industrial psychologists are involved in the testing process.
Q3) The American Psychological Association's standards for educational and psychological tests are legally enforceable by state and federal governments.
A)True
B)False
Q4) House-Tree-Person and the Forer Structured Sentence Completion Test are examples of ________ tests.
A) projective
B) apperception
C) intelligence
D) achievement
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21057
Sample Questions
Q1) Which of the following is an example of computer-based training?
A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees
Q2) Marcos is a management trainee at Global Enterprises who is involved in a management development program. As part of the program, Marcos has been given a description of an organizational problem and been instructed to analyze the situation, diagnose the problem, and present his findings to a group of other trainees. Which of the following is most likely being used at Global Enterprises?
A) coaching method
B) action learning
C) case study method
D) management games
Q3) ________ means having a person learn a job by actually doing it.
A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling
Q4) What are the desired results of a successful employee orientation program?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Performance and Talent Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21058
Sample Questions
Q1) Paired comparison is a rating approach that involves keeping a record of uncommonly good or undesirable examples of an employee's work-related behavior and reviewing it with the employee at predetermined times.
A)True
B)False
Q2) Explain how an MBO program works and describe the six steps involved in this type of program.
Q3) Which term refers to the continuous process of identifying, measuring, and developing the performance of individuals and teams and aligning their performance with the organization's goals?
A) organizational development
B) performance management
C) strategic management
D) performance appraisal
Q4) Which of the following is similar to a professor grading on a curve?
A) forced distribution method
B) paired comparison method
C) BARS method
D) critical incident method
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21059
Sample Questions
Q1) Which of the following is the role of a manager in an employee's career development?
A) providing positive employee references
B) identifying the main interests of employees
C) providing monetary assistance for higher education
D) linking performance appraisals to development plans
Q2) The plant closing law requires that employers ________.
A) provide employees with training for different jobs
B) offer employees comparable jobs in other facilities
C) provide severance pay for at least 3 months
D) notify employees 60 days in advance of the plant closing
Q3) In most private firms, what is the typical measure of competence when determining promotions?
A) performance potential
B) cognitive skills tests
C) past performance
D) assessment centers
Q4) Why is traditional mentoring often less effective for women than men? How are some firms addressing this problem?
Q5) Discuss the ways an employer can effectively manage dismissals.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Developing Compensation Plans
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21060
Sample Questions
Q1) Which of the following most likely indicates the need for job evaluation?
A) work stoppages
B) low turnover rates
C) vertical promotions
D) part-time employees
Q2) Tighter restrictions on what firms pay top executives has been triggered by ________.
A) job analysis
B) ranking methods
C) publicized demotions
D) shareholder activism
Q3) The ________ gave employees the right to organize, bargain collectively, and engage in concerted activities for the purpose of collective bargaining.
A) Fair Labor Standards Act
B) Civil Rights Act
C) Employer Retirement Income Security Act
D) National Labor Relations Act
Q4) What is broadbanding? Why and how do firms use broadbanding?
Q5) Discuss the fundamental components and uses of competency-based pay systems.
Q6) Why do employers use pay ranges for each pay grade?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Pay for Performance and Employee Benefits
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21061
Sample Questions
Q1) According to research, most firms use ________ to motivate the short-term performance of managers.
A) work-life benefits
B) annual bonuses
C) variable pay
D) training
Q2) Which condition must be met for an injured employee to receive workers' compensation benefits?
A) The injury occurred during an overtime or nighttime shift.
B) The employee was wearing adequate protection.
C) The injury was not the fault of the employee.
D) The employee was injured while on the job.
Q3) What is the main problem associated with defined benefits plans?
A) lack of employer matching
B) lack of portability
C) highly regulated
D) highly taxed
Q4) Merit raises typically become part of an employee's base salary.
A)True
B)False
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Ethics, Employee Relations, and Fair Treatment at Work
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21062
Sample
Questions
Q1) Which of the following terms refers to discipline without punishment?
A) democratic punishment
B) corporal punishment
C) alternative discipline
D) positive discipline
Q2) How do both firms and individuals benefit from fair treatment in the workplace? When employee discipline is necessary, how can firms ensure that the disciplinary process is fair?
Q3) How can an employer use communication tools to improve employee relations?
Q4) Which of the following would most likely be considered unfair by employees?
A) investigating an issue before administering discipline
B) sustaining the burden of proof on the employee
C) verifying that evidence supports the charge
D) clarifying disciplinary consequences
Q5) Which of the following would LEAST likely be viewed as an employee privacy violation?
A) publication of private matters
B) disclosure of medical records
C) e-mail surveillance
D) iris scanning
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Working with Unions and Resolving Disputes
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21063
Sample Questions
Q1) Under which scenario would an HR manager be required to rehire a striker who wanted to be reinstated?
A) following economic strikes if the negotiations are resolved
B) following sympathy strikes
C) following unfair labor practice strikes
D) following wildcat strikes when the contract is still in place
Q2) The activities between NUMMI and the UAW during a joint venture between GM and Toyota established the first ________ agreement.
A) organizational competitiveness
B) collective bargaining
C) closed shop
D) cooperative
Q3) During union negotiations, trust is cultivated when the employer freely provides information and consistently shows good judgment in handling issues.
A)True
B)False
Q4) What are the theories regarding why workers unionize? What are some of the activities that employers and supervisors can and cannot do during unionizing efforts?
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Improving Occupational Safety, Health, and Risk Management
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/21064
Sample Questions
Q1) Which of the following terms refers to a summons that informs employers and employees about regulations that have been violated at the workplace?
A) warrant
B) penalty
C) citation
D) inspection
Q2) Which of the following would most likely NOT be considered a reportable injury according to OSHA?
A) Tom injures his back during a traffic accident as he delivers lumber in a company truck.
B) Molly breaks her arm while playing in a softball game during a mandatory company picnic.
C) Leah breaks her wrist after slipping in a puddle on a stairwell inside the company building.
D) John sprains his ankle after becoming tangled in his car's seat belt in the company parking lot.
Q3) Lockout/tagout involves affixing a disabled tag to the equipment.
A)True
B)False
Page 16
To view all questions and flashcards with answers, click on the resource link above.