Personnel Management
Final Exam
Course Introduction
Personnel Management is a course that explores the principles and practices involved in effectively managing an organization's human resources. It covers key topics such as recruitment and selection, employee training and development, performance appraisal, compensation and benefits, motivation, and labor relations. The course emphasizes the role of personnel managers in fostering positive work environments, ensuring legal compliance, and aligning personnel policies with organizational objectives. Through case studies and practical exercises, students gain the knowledge and skills needed to address real-world HR challenges and contribute to organizational success.
Recommended Textbook
Management of Human Resources The Essentials 4th Canadian Edition by Gary Dessler
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13 Chapters
1119 Verified Questions
1119 Flashcards
Source URL: https://quizplus.com/study-set/1064
Page 2
Chapter 1: The Strategic Role of Human Resources Management
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/21038
Sample Questions
Q1) Human resources management refers to
A) management techniques for controlling people at work.
B) concepts and techniques used in leading people at work.
C) the management of people in organizations.
D) all managerial activities.
E) concepts and techniques for organizing work activities.
Answer: C
Q2) Management practices in the late 1800s and early 1900s emphasized
A) self-management.
B) workplace harmony.
C) higher wages.
D) empowerment.
E) task simplification and performance-based pay.
Answer: E
Q3) Recent research indicates that there is a strong positive relationship between employee engagement and organizational performance.
A)True
B)False
Answer: True
Page 3
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Chapter 2: The Changing Legal Emphasis: Compliance and Impact on Canadian Workplaces
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67 Verified Questions
67 Flashcards
Source URL: https://quizplus.com/quiz/21039
Sample Questions
Q1) Job evaluation systems that undervalue jobs traditionally held by women are an example of systemic discrimination.
A)True
B)False
Answer: True
Q2) A justifiable reason for discrimination based on business necessity is known as
A) reasonable accommodation.
B) permissible discrimination.
C) a business necessity requirement.
D) reverse discrimination.
E) a bona fide occupational requirement.
Answer: E
Q3) Refusing to hire an individual for a security guard position on the basis that he or she is considered to be too large and heavy is an example of a bona fide occupational requirement.
A)True
B)False
Answer: False
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Chapter 3: Designing and Analyzing Jobs
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72 Verified Questions
72 Flashcards
Source URL: https://quizplus.com/quiz/21040
Sample Questions
Q1) Taking only industrial engineering concerns into consideration in job design is sufficient because research does not support the view that human considerations are also critical.
A)True
B)False
Answer: False
Q2) By comparing the knowledge, skills, and abilities that employees bring to the job with those that are identified through job analysis, managers can determine the gap that exists.This is particularly useful for
A) establishing recruitment criteria.
B) determining a job's pay range.
C) training and development.
D) designing the job.
E) union negotiations.
Answer: C
Q3) Work simplification can increase operating efficiency in a stable environment. A)True
B)False
Answer: True
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Page 5
Chapter 4: Human Resources Planning and Recruitment
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/21041
Sample Questions
Q1) Quantitative techniques of forecasting include all of the following except A) regression analysis.
B) the nominal group technique.
C) a scatterplot.
D) trend analysis.
E) ratio analysis.
Q2) A statistical technique involving the use of a mathematical formula to project future demands, based on an established relationship between an organization's employment level and some measurable factor of output, is known as A) regression analysis.
B) a scatterplot.
C) a computerized forecast.
D) trend analysis.
E) ratio analysis.
Q3) Job fair events would not allow top prospects to be invited to visit the firm at a later date. computer technology to be used. recruiters to share information about the organization. recruiters to share job opportunities in an informal, relaxed setting. in-depth assessment of candidates.
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Chapter 5: Selection
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/21042
Sample Questions
Q1) The interviewing method in which the applicant is interviewed by a number of people at once is known as a ___________ interview.
A) panel
B) mass
C) sequential
D) serialized
E) behavioural
Q2) A selection ratio of 1:3 generally means that
A) there are many applicants from whom to select.
B) there are high quality recruits and many applicants from whom to select.
C) there are low quality recruits, but many applicants, from whom to select.
D) there are a limited number of applicants from whom to select.
E) there are a limited number of applicants from whom to select who are also likely low quality recruits.
Q3) Which error is of particular concern from a human rights law perspective?
A) influence of nonverbal behaviour
B) too little talking
C) playing attorney
D) contrast (candidate-order) error
E) telegraphing
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Chapter 6: Orientation and Training
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/21043
Sample Questions
Q1) The key factors in employee retention today are an organizational culture that values and nurtures talented employees. employees who understand what motivates them. fair processes in "people" decisions. an organizational culture that values and nurtures talented employees and fair processes in "people' decisions. lifelong learning opportunities.
Q2) When an employee actually learns a job by performing it, it is called A) computerized training. B) job instruction training. C) vestibule training. D) on-the-job training. E) distance learning.
Q3) A series of work-related positions, paid or unpaid, that help a person grow in job skills, success, and fulfillment is a job. a career. a position. a profession. work.
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Chapter 7: Performance Management
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81 Verified Questions
81 Flashcards
Source URL: https://quizplus.com/quiz/21044
Sample Questions
Q1) Renu has been hired as the first human resources professional at a growing landscape architecture firm, Terrastyle Inc.She is considering changing the current performance appraisal method, the graphic rating scale, to the forced distribution method of performance appraisal.What criticism of using this method do you advise her about?
A) Traits being appraised are decided by management.
B) Predetermined percentages of employees are placed in performance categories.
C) Employees are rated on a comparison basis.
D) It is similar to grading on a curve.
E) A considerable proportion of the workforce is classified as less than average.
Q2) MBO is time consuming.
A)True
B)False
Q3) Research indicates that individual differences among ratees (in terms of characteristics such as age, race, and sex) can affect the ratings they receive from supervisors.
A)True
B)False
Q4) Identify and briefly describe five rating scale appraisal problems.
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Chapter 8: Strategic Pay Plans
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78 Verified Questions
78 Flashcards
Source URL: https://quizplus.com/quiz/21045
Sample Questions
Q1) Most of the pay equity acts in Canada focus on four compensable factors-skill, effort, responsibility, and working conditions.
A)True
B)False
Q2) An advantage of using rate ranges for each pay grade is that it allows for A) age differences.
B) gender differences.
C) education differences.
D) employer inflexibility.
E) performance differences.
Q3) A type of organization-wide incentive plan that engages many or all employees in a common effort to achieve a company's productivity objectives by sharing the resulting cost savings among employees and the company is referred to as a gainsharing plan. common incentive plan. productivity plan. profit-sharing plan. cost savings plan.
Q4) Identify and briefly describe the five components of total rewards.
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Chapter 9: Employee Benefits and Services
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80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/21046
Sample Questions
Q1) Outsourcing benefits administration to a third-party expert has which of the following advantage(s)?
A) greater efficiency and consistency and enhanced service
B) reduced cost and enhanced service
C) fewer benefit claims
D) reduced cost
E) increased employee understanding of benefits
Q2) An employer is required to provide advance notice to an employee whose employment is being terminated, unless the employee is working on a short-term contract or
A) the company is shutting down.
B) a mass layoff is occurring.
C) the employee is eligible for early retirement.
D) the employee works outdoors.
E) the employee is being fired for just cause.
Q3) The Canada/Quebec Pension Plan provides three types of benefits: retirement income, survivor benefits, and disability benefits.
A)True
B)False
Q4) Identify and describe 5 different voluntary employer-sponsored benefits.
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Chapter 10: Occupational Health and Safety
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87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/21047
Sample Questions
Q1) Victims of workplace violence are generally
A) police officers.
B) women in health care professions.
C) postal workers.
D) convenience store clerks.
E) construction workers.
Q2) Wellness programs take a ________ approach to employee well-being and EAPs take a ________ to employee health issues.
A) proactive; proactive
B) reactive; reactive
C) reactive; proactive
D) proactive; reactive
E) none of the above
Q3) Smoking in the workplace creates the following costs for an employer except for A) significantly greater risk of occupational accidents.
B) higher supplementary health care/medical insurance costs.
C) higher disability insurance costs.
D) increased attendance.
E) reduced productivity.
Q4) Briefly discuss the three basic causes of accidents in the workplace.
Page 12
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Chapter 11: Managing Employee Separations: Foundations
of Employee Engagement Communication and Turnover Management
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/21048
Sample Questions
Q1) If there is no employment contract and just cause is not present, then a termination without reasonable notice is considered unfair and is known as
A) wrongful dismissal.
B) a contract violation.
C) "at will" termination.
D) quasi-legal.
E) invalid.
Q2) Suggestion programs have several benefits.The net effect is
A) they let management continually monitor employees' concerns.
B) there is less likelihood that small problems will grow into big ones.
C) they make it clear that employees have several channels through which to communicate.
D) they make it clear that employees have several channels through which to get responses.
E) they let management continually monitor employees' feelings.
Q3) Leading or participating in an effort to undermine and remove the boss from power would not be considered an act of insubordination.
A)True
B)False
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Chapter 12: Labour Relations
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/21049
Sample Questions
Q1) Which type of union security arrangement recognizes the fact that the union must represent all employees in the bargaining unit, whether or not they choose to belong to the union?
A) open shop
B) union shop
C) closed shop
D) the Rand formula
E) maintenance-of-membership
Q2) Bargaining that is aimed at seeking win-win solutions to labour relations issues is ________ bargaining.
A) productivity
B) integrative
C) union acceptance
D) mutual gains
E) distributive
Q3) Union membership in Canada has been declining rapidly as a percentage of both the civilian labour force and non-agricultural paid workers.
A)True
B)False
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Page 14
Chapter 13: Managing Human Resources in a Global Business
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77 Verified Questions
77 Flashcards
Source URL: https://quizplus.com/quiz/21050
Sample Questions
Q1) The staffing policy in which all key management positions are filled by parent-country nationals is known as
A) homocentric.
B) ethnocentric.
C) polycentric.
D) geocentric.
E) multicentric.
Q2) Realtex, an international resort development company, has a staffing policy which seeks the best people for key jobs throughout the organization, regardless of nationality.Realtex has what type of staffing policy?
A) polycentric
B) geocentric
C) multicentric
D) homocentric
E) ethnocentric
Q3) Third-country nationals are citizens of a country other than the parent or host country.
A)True
B)False
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