Personnel Management Exam Solutions
Course Introduction
Personnel Management explores the principles and practices involved in effectively managing an organizations human resources. The course covers key topics such as recruitment, selection, training, and development, as well as performance appraisal, compensation, and labor relations. Students will analyze the roles and responsibilities of personnel managers, understand legal and ethical considerations in HR, and develop skills to address workforce challenges. Through case studies and practical exercises, participants gain insights into strategies for motivating employees, fostering positive work environments, and aligning personnel policies with organizational goals.
Recommended Textbook
Human Resource Management 1st Edition by
Jean M. Phillips
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14 Chapters
1504 Verified Questions
1504 Flashcards
Source URL: https://quizplus.com/study-set/1761
Page 2
Chapter 1: Strategic Human Resource Management
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/35074
Sample Questions
Q1) HRM is critical to any organization because it controls the operating budget.
A)True
B)False
Answer: False
Q2) Occupational forecasts suggest that the income and opportunity prospects in HRM are __________.
A) unfavorable
B) favorable
C) mediocre
D) atrocious
Answer: B
Q3) When evaluating an employer's job offer,it is important to consider the __________, not just the salary level.
A) vacation package
B) insurance benefits
C) total rewards
D) stock options
Answer: C
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Page 3
Chapter 2: The Role of Human Resource Management in Business
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/35075
Sample Questions
Q1) How well people fit with an industry's and organization's ________ influences how satisfied they are with their careers.
A) culture
B) strategy
C) values
D) approach
Answer: A
Q2) Profit divided by the total number of employees is called the __________.
A) employment profit
B) employee profit rate
C) profit per employee
D) performance profit rate
Answer: C
Q3) What specifies expected and prohibited actions in the workplace and gives examples of appropriate behavior?
A) Code of ethics
B) Social ethics
C) Social conduct
D) Code of conduct
Answer: D
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Chapter 3: Diversity, Equal Employment Opportunity, and
Affirmative Action
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/35076
Sample Questions
Q1) To win a case involving an allegation of fraudulent recruitment and hiring,the plaintiff must prove which five things?
Answer: .That the employer made a false representation of a material fact .That the employer knew or believed the representation was false or that there was an insufficient basis for asserting that it was true
.That the employer intended the employee to rely on the representation
.That the employee justifiably relied on the representation
.That the employee suffered damages as a result of doing so,such as costs related to relocating,resigning from the firm,or rejecting other offers
Q2) Which act gives workers and their families who lose their health benefits the right to choose to continue group health plan benefits?
A) USERRA
B) FMLA
C) COBRA
D) VEVRRA
Answer: C
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Page 5
Chapter 4: Analyzing Work and Human Resource Planning
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/35077
Sample Questions
Q1) Identify and explain the five characteristics on which jobs differ according to scholars
J.
Richard Hackman and Greg Oldham.How do the characteristics work together?
Q2) __________ is a type of horizontal job expansion.
A) Job enrichment
B) Job enlargement
C) Job rotation
D) Cross training
Q3) The extent to which organizational rules,procedures,and communications are written down is called __________.
A) formalization
B) centralization
C) division of labor
D) span of control
Q4) The organization's formal system of task,power,and reporting relationships is called an organizational __________.
A) design
B) structure
C) chart
D) style
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Chapter 5: Sourcing and Recruiting
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107 Verified Questions
107 Flashcards
Source URL: https://quizplus.com/quiz/35078
Sample Questions
Q1) What are the strengths and limitations of internal and external recruiting? Give an example of each.
Q2) An independent company that specializes in the recruitment of particular types of talent is referred to as a(n) __________ firm.
A) sourcing
B) recruiting
C) observation
D) search
Q3) Because recruiters often rely on referrals,recruiters who are more ethical will also be more trusted and will receive more leads.
A)True
B)False
Q4) Not only are there legal issues with sourcing and recruiting,but there are numerous __________ issues as well.
A) evaluation
B) logical
C) ethical
D) official
Q5) Name and explain the three functions served by a realistic job preview.
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Chapter 6: Selection and Hiring
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35079
Sample Questions
Q1) __________ employment contracts tend to be the norm for most positions in most organizations.
A) Explicit
B) Implicit
C) Interactional
D) Distributive
Q2) A candidate's scores on the different assessments must be meaningfully combined to derive an overall score that can be compared across candidates.What are two ways of combining assessment scores?
Q3) What type of interview uses asks different candidates different questions and usually does not have standards for evaluating answers?
A) Unstructured
B) Structured
C) Behavioral
D) Situational
Q4) Most organizations put a great deal of thought and effort into the job offer process.
A)True
B)False
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Chapter 7: Training and Development
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/35080
Sample Questions
Q1) Diversity training promotes equality,fairness,and inclusiveness.
A)True
B)False
Q2) __________ objectives relate to progressive levels of behaviors from observing someone perform the physical skill to mastering the skill.
A) Learning
B) Cognitive learning
C) Affective learning
D) Psychomotor learning
Q3) __________ is a formal commitment to ensuring that employees have and develop the skills they need to be effective in their jobs today and in the future.
A) Lifelong learning
B) Learning styles
C) Aptitude treatment interaction
D) Sensory modality
Q4) What is reinforcement,and does it encourages the transfer of learning? What are the four types of reinforcement described in the text?
Q5) Identify and describe three of the five types of training methods.
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Chapter 8: Performance Management
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35081
Sample Questions
Q1) What is the difference between the horns effect and the halo effect?
Q2) The balanced scorecard perspective that includes operating income,economic value added,and return on capital is the __________ outcome.
A) learning and growth
B) business process
C) customer
D) financial
Q3) In the __________,an assessor discusses specific examples of the target employee's positive and negative behaviors with the employee.
A) performance rating method
B) essay appraisal method
C) critical incident appraisal method
D) graphic rating scale
Q4) Kirkland and Northman introduced the concept of the balanced scorecard.
A)True
B)False
Q5) What are the nine steps in the performance management process?
Q6) How could a performance appraisal negatively or positively affect a legal issue within an organization?
Page 10
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Chapter 9: Base Compensation
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35082
Sample Questions
Q1) The Hay Group Guide Chart-Profile Method is a point-factor system used to produce both a profile and a point score for each position.
A)True
B)False
Q2) The idea of __________ is that if two jobs have equal difficulty requirements,the pay should be the same,regardless of who fills them.
A) comparable worth
B) wage rate compression
C) compensation equity
D) pricing equity
Q3) __________ refers to everything an employee perceives to be of value that results from the employment relationship.
A) Incentive pay
B) Base pay
C) Severance pay
D) Total rewards
Q4) Employees exchange their labor for both financial and nonfinancial rewards.
A)True
B)False
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Chapter 10: Incentives
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35083
Sample Questions
Q1) __________ give an employee the right to buy shares of the company's stock at a certain price.
A) Long-term incentives
B) Short-term incentives
C) Profit sharing plans
D) Stock options
Q2) The goal of __________ is to motivate teams to accomplish group goals and align the group's objectives with organizational goals.
A) group incentive
B) gainsharing
C) Scanlon
D) improshare
Q3) Workers in _________ tend to scoff at effusive gratitude and view thank-you notes with skepticism.
A) China
B) India
C) France
D) Asia
Q4) What is a pay mix,and why is it important to it get right?
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Chapter 11: Benefits
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109 Verified Questions
109 Flashcards
Source URL: https://quizplus.com/quiz/35084
Sample Questions
Q1) Presenteeism occurs when an employee physically comes to work but does not function at his or her full potential.
A)True
B)False
Q2) Family Medical Leave Act is considered a(n) __________ benefit.
A) mandatory
B) customary
C) optional
D) special
Q3) Companies use __________ to attract and retain employees,and sometimes to compensate for offering lower pay than their competitors.
A) benefits
B) tricks
C) managers
D) strategy
Q4) Flexible benefit plans maximize the value of the benefits received by each employee.
A)True
B)False
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Page 13
Chapter 12: Creating a Healthy Work Environment
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35085
Sample Questions
Q1) __________ coping strategies deal directly with the cause of stress.
A) Problem-focused
B) Emotion-focused
C) Stress-focused
D) Behavioral-focused
Q2) __________believes that a well-written and implemented workplace violence prevention program can reduce the incidence of workplace violence in all workplaces.
A) The Red Cross
B) HRM
C) OSHA
D) FEMA
Q3) __________ inspections are conducted onsite or via telephone by highly trained compliance officers and are initiated without advance notice.
A) OSHA
B) FMLA
C) ERG
D) EEOC
Q4) What is a wellness program,and how could it be a benefit to employers?
Q5) What does OSHA stand for,and what responsibilities do employers have under OSHA?
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Chapter 13: Creating Positive Employee-Management Relations
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/35086
Sample Questions
Q1) Hiring replacement workers either temporarily or permanently is legal during an economic __________ that is part of a collective bargaining dispute.
A) strike
B) boycott
C) secondary boycott
D) lockout
Q2) A(n) __________ shop does not discriminate based on union membership in employing or keeping workers.
A) union
B) closed
C) agency
D) open
Q3) __________ occur when a union encourages third parties such as customers and suppliers to stop doing business with the company.
A) Strikes
B) Boycotts
C) Secondary boycotts
D) Lockouts
Q4) Compare and contrast mandatory,permissive,and illegal bargaining subjects.
Page 15
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Chapter 14: Managing Engagement and Turnover
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106 Verified Questions
106 Flashcards
Source URL: https://quizplus.com/quiz/35087
Sample Questions
Q1) Optimal turnover is the turnover level producing the highest long-term levels of productivity and business improvement.
A)True
B)False
Q2) Layoffs based on seniority often have a negative impact on a company's
A) women
B) younger workers
C) diversity
D) redevelopment
Q3) __________ are discretionary behaviors that benefit the organization but are not formally rewarded or required.
A) Organizational citizenship behaviors
B) Job duties
C) Employee engagement behaviors
D) Job satisfaction behaviors
Q4) What are the five common misconceptions regarding turnover?
Q5) Voluntary turnover is difficult to reduce unless we know what is causing it.
A)True
B)False
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