Personnel Management Exam Review
Course Introduction
Personnel Management explores the foundational principles and practices involved in effectively managing an organization's workforce. This course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, employee motivation, workplace diversity, and labor relations. Students will gain practical insights into balancing organizational needs with employee welfare, adhering to legal and ethical standards, and implementing strategies to enhance productivity and job satisfaction. By integrating theoretical frameworks with real-world case studies, the course prepares students to address contemporary challenges in managing personnel in various organizational settings.
Recommended Textbook Managing Human Resources 16th Edition by
Scott A. Snell
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16 Chapters
2272 Verified Questions
2272 Flashcards
Source URL: https://quizplus.com/study-set/1312
Page 2
Chapter 1: The Challenge of Human Resources Management
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/26124
Sample Questions
Q1) A method of containing costs that allows firms to maintain working relationships while shifting administrative costs to another firm is known as ____.
A) Outsourcing
B) Employee Leasing
C) Gainsourcing
D) Professional employer organization
Answer: B
Q2) ______ paved the way for the formation of many major trade agreements and institutions.
A) GATT
B) The WTO
C) NAFTA
D) The EU
Answer: A
Q3) Family-friendly practices include offering flexible hours,telecommuting,and job sharing.
A)True
B)False
Answer: True
Page 3
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Chapter 2: Strategy and Human Resources Planning
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104 Verified Questions
104 Flashcards
Source URL: https://quizplus.com/quiz/26125
Sample Questions
Q1) The target company for benchmarking does not need to be a competitor.
A)True
B)False
Answer: True
Q2) Staffing tables provide data on external labor supply sources.
A)True
B)False
Answer: False
Q3) The core values of a company:
A) is the systematic monitoring of external opportunities
B) is the basic purpose of the organization
C) are the strong enduring beliefs and principles used by the company to make decisions
D) provides a perspective on where the company is headed
Answer: C
Q4) Organizations set procedures for making decisions to achieve those objectives through strategic planning.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Equal Employment Opportunity and Human Resources Management
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142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/26126
Sample Questions
Q1) In the following decision,the Supreme Court stated that affirmative action programs are not illegal per se as long as rigid quota systems were not specified for different protected classes:
A) Griggs v Duke Power
B) Albermarle Paper Co.v Moody
C) University of California Regents v Bakke
D) United Steelworkers of America v Weber
Answer: C
Q2) "Reasonable accommodation" for a disability may include reassignment to a another,vacant position.
A)True
B)False
Answer: True
Q3) The Uniform Guidelines on Employee Selection Procedures were designed to help employers,labor organizations,employment agencies,and licensing boards with the requirements of federal discrimination law.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Job Design
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26127
Sample Questions
Q1) Common methods of analyzing jobs include interviews,questionnaires,observation,and diaries.
A)True
B)False
Q2) Task identity refers to:
A) the degree to which a job entails a variety of different activities,requiring the use of different skills and talents.
B) The degree to which the job requires completion of an identifiable piece of work with a visible outcome
C) The degree to which the job has impact on the work of others
D) The degree to which the job provides independence and discretion to the individual in scheduling the work and determining the procedures to use
Q3) Job sharing is suited to all of the following except:
A) people who only wish to work part time
B) spouses with families,who want to work part time
C) people who need full time work to satisfy all of their obligations
D) older workers who wish to phase into retirement
Q4) Discuss the different forms of employee teams.
Q5) Discuss the job characteristics that motivate employees.
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Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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143 Verified Questions
143 Flashcards
Source URL: https://quizplus.com/quiz/26128
Sample Questions
Q1) A boundaryless career model depends on each of the following except:
A) learning new skills
B) developing new relationships
C) capitalizing on skills and relationships
D) developing free agents within the organization
Q2) The area of employment that is slowest to respond to affirmative action appeals is:
A) the advancement of women to top management positions
B) the advancement of minorities to middle and top management positions
C) the advancement of female single parents
D) the advancement of minorities to first level supervisor
Q3) Even when a job opening is described thoroughly in an advertisement,many unqualified applicants will still apply.
A)True
B)False
Q4) A major problem women face in employment is managing both a managerial career and a family.
A)True
B)False
Q5) What can managers do to improve the effectiveness of external recruitment?
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Chapter 6: Employee Selection
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174 Verified Questions
174 Flashcards
Source URL: https://quizplus.com/quiz/26129
Sample Questions
Q1) A legal means of screening out applicants who pose a security risk is to use a:
A) polygraph.
B) paper-and-pencil honesty test.
C) voice stress analyzer.
D) deceptograph.
Q2) Most interviews take place in person.
A)True
B)False
Q3) Which of the following is inappropriate on an application form?
A) indicate whether the applicant has the legal right to work in the U.S.
B) asking the applicant to disclose any criminal convictions
C) high school and college attendance with dates
D) references' names,addresses,and phone numbers
Q4) The closer the content of the selection instrument to actual work samples or behaviors,the higher the content validity.
A)True
B)False
Q5) Employment interviews can serve as a public relations tool for employers.
A)True
B)False
8
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Chapter 7: Training and Development
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147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/26130
Sample Questions
Q1) Why is ethics training becoming more prevalent in companies?
Q2) Blogs and wikis are examples of tools used to facilitate learning via the _______________ method.
A) communities of practice
B) simulation
C) programmed learning
D) mentoring
Q3) E-learning provide all the following benefits except:
A) they customize learning
B) they replace conventional learning experiences
C) they facilitate just-in-time skill development
D) they can be more cost effective
Q4) Awareness building in diversity training provides the KSAs necessary for working with people who are different.
A)True
B)False
Q5) Behavior modification seeks to gradually shape trainee behavior using reinforcement.
A)True
B)False
Page 9
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Chapter 8: Performance Management and the Employee
Appraisal Process
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160 Verified Questions
160 Flashcards
Source URL: https://quizplus.com/quiz/26131
Sample Questions
Q1) A ____ one in which all employees of a company are reviewed at the same time of year rather than on the anniversary dates they were hired.
A) Justinian review system
B) focal performance appraisal
C) annuity appraisal system
D) non-bifurcated appraisal system
Q2) Results appraisals give employees more responsibility for outcomes and discretion over how to accomplish them.
A)True
B)False
Q3) Internal customers can provide valuable performance information for both developmental and administrative purposes.
A)True
B)False
Q4) Dividing the appraisal interview into two sessions,one for the performance review and the other for the employee's growth plans,is a good strategy to improve communication between the parties.
A)True
B)False
Page 10
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Chapter 9: Managing Compensation
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166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/26132
Sample Questions
Q1) Wages gained through collective bargaining extend:
A) to hourly employees only.
B) to both hourly and management employees.
C) beyond the segment of the labor force that is unionized.
D) to both exempt and nonexempt employees.
Q2) Internal factors that influence wage rates include the worth of a job and the employer's ability to pay.
A)True
B)False
Q3) Wages paid above the range maximum are called blue square rates.
A)True
B)False
Q4) Which of the following is an internal factor that can influence the rates at which employees are paid?
A) labor market conditions
B) collective bargaining
C) the employer's ability to pay
D) the cost of living
Q5) Discuss some of the common goals of a strategic compensation policy.
Q6) What are some of the factors that can influence wage rates in a firm?
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Chapter 10: Pay-For-Performance: Incentive Rewards
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136 Verified Questions
136 Flashcards
Source URL: https://quizplus.com/quiz/26133
Sample Questions
Q1) Employers use stock ownership incentive plans to increase employee "ownership" in the company.
A)True
B)False
Q2) Spot bonuses are usually provided for some employee effort that is not directly tied to an established performance standard.
A)True
B)False
Q3) Profit sharing refers to any procedure by which an employer pays employees:
A) an incentive based on their merit.
B) an incentive based on labor cost savings.
C) a bonus based on the overall productivity of their particular work group.
D) current or deferred sums based on the organization's financial performance.
Q4) Stock options are rights attached to the achievement of specific organizational objectives.
A)True B)False
Q5) Generally,a bonus plan does NOT become part of base pay. A)True
B)False
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Chapter 11: Employee Benefits
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/26134
Sample Questions
Q1) Employers pay for workers' compensation insurance in ___________ states.
A) all
B) a majority of
C) large
D) heavily industrialized
Q2) In January 2008,Congress passed the __________ which amended the FLMA to provide eligible employees working for covered employers new leave rights related to military service.
A) National Defense Authorization Act
B) Consolidated Omnibus Budget Reconciliation Act
C) Patient Protection and Affordable Care Act
D) Health Care and Education Reconciliation Act
Q3) To qualify for old-age benefits,a person must reach retirement age and have earned:
A) 20 credits
B) 40 credits
C) 60 credits
D) 80 credits
Q4) Why have 401(k)plans become so popular?
Q5) Describe the requirements and provisions of the Family and Medical Leave Act.
Page 13
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Chapter 12: Promoting Safety and Health
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133 Verified Questions
133 Flashcards
Source URL: https://quizplus.com/quiz/26135
Sample Questions
Q1) To comply with OSHA standards,all hazardous chemical containers must be labeled with the identity of the contents and must state any appropriate hazard warnings.
A)True
B)False
Q2) An OSHA investigation of catastrophes,fatalities,and accidents that result in hospitalization of five or more employees are _____ priorities.
A) first level
B) second level
C) third level
D) fourth level
Q3) In recent years OSHA has cooled off its enforcement activities..
A)True
B)False
Q4) OSHA requirements mandate that employers with eleven or more employees maintain records of occupational injuries and illnesses.
A)True
B)False
Q5) Compare and contrast the two general types of stress.Include an example of each.
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Chapter 13: Employee Rights and Discipline
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141 Verified Questions
141 Flashcards
Source URL: https://quizplus.com/quiz/26136
Sample Questions
Q1) At the second step of a positive discipline system to correct undesirable employee conduct,managers will issue a _______ to employees to improve their unacceptable performance.
A) warning
B) reprimand
C) policy summary
D) written reminder
Q2) Federal and state courts generally view the privacy rights of employees as:
A) minimal.
B) nearly absolute.
C) mostly contractual.
D) increasingly dominant.
Q3) Which of the following is MOST likely to create a wrongful discharge claim?
A) Terminate an employee only if there is an articulated reason
B) Set and follow termination rules and schedules
C) Document all performance problems
D) When necessary,make exceptions to the rules in unique circumstances.
Q4) Whistle-blowing is a protected right of employees.
A)True
B)False
Page 15
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Chapter 14: The Dynamics of Labor Relations
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181 Verified Questions
181 Flashcards
Source URL: https://quizplus.com/quiz/26137
Sample Questions
Q1) If a railroad union reaches an impasse during its negotiations,which federal agency is used to mediate?
A) National Labor Relations Board under the NLRA
B) National Mediation Board under the Railway Labor Act
C) Federal Mediation and Conciliation Service under the Taft-Hartley Act
D) National Labor Disputes Board under the Taft-Hartley Act
Q2) The primary purpose of the Railway Labor Act (RLA)is to avoid service interruptions resulting from disputes between railroads and their operating unions.
A)True
B)False
Q3) The key difference between final-offer arbitration as opposed to compulsory binding arbitration is that with final-offer arbitration:
A) the decision is not binding
B) strikes are averted in critical jobs where they cannot be tolerated
C) a neutral third party arbitrator resolves deadlocks
D) each side submits their position and the arbitrator selects one or the other
Q4) During a strike,employers have a legal right to hire replacement workers.
A)True
B)False
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Chapter 15: International Human Resources Management
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/26138
Sample Questions
Q1) In using the balance-sheet approach to compensating expatriate managers,the term "differentials" refers to the concept of:
A) paying essentially the same as to home-country counterparts in similar jobs.
B) compensating the person for separation from family and friends.
C) covering moving,storage,and educational expenses.
D) offsetting the higher costs of overseas goods,services,and housing.
Q2) In using the balance-sheet approach to compensating expatriate managers,the term "incentives" refers to the concept of:
A) paying essentially the same as home-country counterparts are paid in similar jobs.
B) compensating the managers for separation from family and friends.
C) covering moving,storage,and educational expenses.
D) offsetting the higher costs of overseas goods,services,and housing.
Q3) A work permit,or work certificate,is a document issued to students abroad that permits them to work up to 20 hours per week for an organization that is headquartered in their home country.
A)True
B)False
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Page 17
Chapter 16: Creating High Performance Work Systems
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108 Verified Questions
108 Flashcards
Source URL: https://quizplus.com/quiz/26139
Sample Questions
Q1) Most high performance work systems are able to isolate a single approach to a pay system that works for everyone.
A)True
B)False
Q2) The number of jobs requiring little knowledge and skills is ____ and the number of jobs requiring greater knowledge and skills is ____,in recent years.
A) increasing;increasing.
B) decreasing;decreasing.
C) increasing;decreasing.
D) decreasing;increasing.
Q3) High-performance work systems that are designed around team processes and capabilities that cannot be transported,duplicated,or copied by rival firms are said to be difficult to imitate.
A)True
B)False
Q4) When the elements of the work system complement and reinforce one another,internal fit is achieved.
A)True
B)False
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