Personnel Management Exam Preparation Guide
Course Introduction
Personnel Management is a foundational course that explores the principles and practices involved in managing an organization's human resources. Through this course, students gain insights into the processes of recruitment, selection, training, development, and retention of employees. Key topics include job analysis, performance appraisal, motivation, employee relations, compensation, and legal considerations in employment. Emphasis is placed on developing effective communication, conflict resolution, and leadership skills necessary for successful personnel management. The course prepares students to support organizational goals by fostering a productive and engaged workforce.
Recommended Textbook
Human Resource Management 4th Canadian Edition by Sandra Steen
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11 Chapters
704 Verified Questions
704 Flashcards
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Page 2
Chapter 1: Strategies, Trends and Challenges in Human Resource Management
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70 Verified Questions
70 Flashcards
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Sample Questions
Q1) A small manufacturing company decides to have its accounting function performed by a medium-sized accounting firm.This is an example of:
A) offshoring.
B) expatriation.
C) outsourcing.
D) joining forces through a merger.
E) productivity improvement.
Answer: C
Q2) Identifying the numbers and types of employees the organization will require in order to meet its objectives is:
A) workforce planning.
B) development.
C) performance management.
D) job design.
E) None of the choices are correct.
Answer: A
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Chapter 2: The Legal Context for Hrm and Creating Safe Healthy Workplaces
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68 Verified Questions
68 Flashcards
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Sample Questions
Q1) Hospitals,schools,colleges,and universities are covered by provincial/territorial legislation.
A)True
B)False
Answer: True
Q2) Employment/Labour Standards Legislation covers all the following areas,EXCEPT:
A) maximum wage.
B) hours of work.
C) minimum wage.
D) general holidays.
E) layoff procedures.
Answer: A
Q3) In addition to ensuring a safe physical working environment,employers are responsible for providing psychological safety for employees.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Analyzing Work and Designing Jobs
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63 Verified Questions
63 Flashcards
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Sample Questions
Q1) Although it is important to conduct a work flow analysis,it is not important to see how the work fits within the context of the organization's structure.
A)True
B)False
Answer: False
Q2) Define the following: job analysis,job description,and job specifications.
Answer: Job analysis is the process of gaining detailed information about jobs. Job description is a list of the tasks,duties,and responsibilities that a particular job entails.
Job specification is a list of the competencies an individual must have to perform a particular job.
Q3) Many organizations have developed a competency framework that identifies the competencies the entire organization needs to be successful.
A)True
B)False
Answer: True
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Chapter 4: Planning for and Recruiting Human Resources
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62 Flashcards
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Sample Questions
Q1) Which of the following options for reducing an expected labour surplus is a relatively slow solution,but has the benefit of being low in suffering caused?
A) Natural attrition
B) Downsizing
C) Pay reductions
D) Transfers
E) Demotions
Q2) What is succession planning? What are the benefits of succession planning?
Q3) What is employer branding? What does it mean to have an effective employment brand?
Q4) The goals that are set in the workforce planning process should come directly from:
A) supervisors who tend to be most in touch with the organization's needs.
B) the analysis of labour supply and demand.
C) consultants' advice.
D) the feedback provided by the organization's customers.
E) the opinions of HR professionals.
Q5) What recruiter characteristics and behaviours would you look for in a recruiter?
Q6) Discuss the relative merits of internal versus external recruiting.
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Chapter 5: Selecting Employees
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65 Flashcards
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Sample Questions
Q1) Achievement tests measure a person's existing skills and knowledge.
A)True
B)False
Q2) A construction firm is in need of a construction superintendent whose primary responsibilities involve organizing,supervising,and inspecting the work of several subcontractors.It administers a construction-error recognition test,where an applicant enters into a shed that has been specially constructed to have 25 common and expensive errors and where he or she is asked to record as many of these problems as can be detected.What type of validation is being used?
A) Concurrent criterion-related
B) Predictive criterion-related
C) Content
D) Standard error of the measurement
E) Construct
Q3) The usual way applicants introduce themselves to a potential employer is by submitting a résumé.
A)True
B)False
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Chapter 6: Training, Learning, and Development
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68 Flashcards
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Sample Questions
Q1) Goal setting is the first step in the career management process.
A)True
B)False
Q2) On-the-job training takes various forms including apprenticeships and internships.
A)True
B)False
Q3) Name and discuss each of the three stages of the needs assessment process.
Q4) Which of the following is included in a needs assessment?
A) Organization analysis
B) Person analysis
C) Task analysis
D) Competitive analysis
E) Organization analysis,"person analysis," and "task analysis"
Q5) Instructor-led online learning has become the most widely used training method.
A)True
B)False
Q6) Identify and briefly describe the four steps in the career management process.What are the criteria for success associated with each step in the process?
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Chapter 7: Managing Employees Performance
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65 Flashcards
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Sample Questions
Q1) When managers are being evaluated,____________ are especially valuable sources of information.
A) other managers
B) direct reports
C) previous customers
D) their bosses
E) peers
Q2) What are the three broad purposes of performance management systems? Briefly discuss each of the purposes identified.
Q3) If a manager considers one employee at a time and indicates a number or a word to signify the degree to which that employee demonstrates a particular attribute,he or she is using a:
A) critical incidents approach.
B) mixed-standard scale.
C) behavioural observation scale.
D) graphic rating scale.
E) simple ranking.
Q4) In the forced-distribution method,employees are ranked from highest to lowest.
A)True
B)False
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Chapter 8: Total Rewards
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64 Flashcards
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Sample Questions
Q1) Incentive pay is a form of pay that is linked to an employee's performance as an individual,group member,or organization member.
A)True
B)False
Q2) A pay range includes which of the following?
A) Minimum.
B) Midpoint.
C) Maximum.
D) Minimum,"midpoint," and "maximum."
E) Minimum and "midpoint" only.
Q3) Flexible benefits plans have the advantage of being less costly.
A)True
B)False
Q4) At the present time,which of the following is NOT a widely-offered benefit?
A) Paid sabbaticals
B) Paid leave for vacations that exceed the legally required minimum
C) Life insurance
D) Medical insurance
E) Retirement plans
Q5) What types of benefits are legally required?
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Chapter 9: Collective Bargaining and Labour Relations
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60 Flashcards
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Sample Questions
Q1) __________ is Canada's largest union.
A) Canadian Union of Public Employees
B) Canadian Teachers' Federation
C) UNIFOR
D) Teamsters Canada
E) Alberta Union of Public Employees
Q2) Which of the following is NOT a reason for the increase in the number of women who are union members?
A) Number of women in the highly unionized public sector.
B) Number for women in the paid workforce.
C) Number of women employed in nontraditional male-dominated occupations and industries.
D) Unionization of part-time employees (many of whom are women).
E) Men leaving the workforce.
Q3) A lockout is initiated by the:
A) government.
B) employer.
C) union.
D) non-union employees.
E) Labour Relations Board.
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Chapter 10: Managing Human Resources Globally
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Sample Questions
Q1) An organization that expands internationally does not require expertise in the host country's legal system because the organization is only required to adhere to the home country's laws and regulations.
A)True
B)False
Q2) According to the Global Mobility Policy & Practice (2014)survey,what is the number one reason why employees turn down assignments?
A) Pay is too low
B) Income tax rates are too high
C) Family or personal circumstances
D) Inability to speak the foreign language
E) Both "pay is too low" and "income tax rates are too high."
Q3) Organizations fill many key foreign positions with host-country nationals.
A)True
B)False
Q4) People in indulgence-oriented cultures are likely to place high value on having fun and enjoying life.
A)True
B)False
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Chapter 11: Creating and Sustaining High-Performance Organizations
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Sample Questions
Q1) High-performance organizations need selection methods that concentrate exclusively on identifying technical skills like abilities to perform accounting and engineering tasks.
A)True
B)False
Q2) Turnover initiated by an employer is called voluntary turnover.
A)True
B)False
Q3) All of the following are key roles for HR in mergers and acquisitions,EXCEPT:
A) determining target stock price.
B) ensuring leadership talent is in place to lead and implement the transition.
C) identifying key people and taking steps to retain them.
D) assessing the emotional element of how employees feel about the company,leaders,and their openness to the change.
E) examining rewards and work environment factors.
Q4) The audit approach to evaluating HR effectiveness focuses on reviewing the various outcomes of the HR functions.
A)True
B)False
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