Personnel Management Exam Materials
Course Introduction
Personnel Management is a comprehensive course that explores the principles, practices, and strategic importance of managing people within organizations. It examines key functions such as recruitment, selection, training and development, performance appraisal, compensation, employee relations, and compliance with labor laws. The course emphasizes the role of personnel managers in fostering positive work environments, developing effective human resource policies, and aligning workforce planning with organizational goals. Through case studies and practical exercises, students gain essential skills in decision-making, conflict resolution, and employee motivation, preparing them to effectively manage human resources in diverse workplace settings.
Recommended Textbook
Human Resource Management 13th Edition by Gary Dessler
Available Study Resources on Quizplus
18 Chapters
1981 Verified Questions
1981 Flashcards
Source URL: https://quizplus.com/study-set/746
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14536
Sample Questions
Q1) As baby boomers retire from the work force,there will be more people entering the labor pool than leaving it.
A)True
B)False
Answer: False
Q2) A line manager's human resource responsibilities most likely include all of the following EXCEPT ________.
A)maintaining department morale
B)controlling labor costs
C)protecting employees' health
D)marketing new products and services
Answer: D
Q3) Communicating is one of the five basic functions of the management process.
A)True
B)False
Answer: False
Q4) Human resource managers are generally staff managers.
A)True
B)False
Answer: True
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
111 Verified Questions
111 Flashcards
Source URL: https://quizplus.com/quiz/14537
Sample Questions
Q1) Sanders Sporting Goods,an international sporting goods chain,is being sued for sexual harassment by a former Sanders employee.The plaintiff asserts that she was the victim of numerous unwanted sexual advances from a male co-worker.The woman claims that Sanders' management condoned a hostile work environment and that the company is liable for the actions of the male employee. Which of the following,if true,would most likely undermine the plaintiff's claim that Sanders is liable for the male employee's conduct?
A)The male employee physically threatened the plaintiff on three occasions.
B)The male employee made sexual advances towards the plaintiff on a daily basis.
C)The male employee was required by HR to participate in a sexual harassment awareness course.
D)The male employee's conduct significantly interfered with the plaintiff's ability to perform her job.
Answer: C
Q2) Which of the following requires equal pay for equal work regardless of sex?
A)Title VII of the 1964 Civil Rights Act
B)Equal Pay Act of 1963
C)Pay Discrimination in Employment Act of 1967
D)Civil Rights Act of 1991
Answer: B
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Human Resource Management Strategy and Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14538
Sample Questions
Q1) Which of the following refers to any factors that allow a company to differentiate its product or service from those of its competitors to increase market share?
A)functional strategy
B)competitive advantage
C)distinctive competence
D)related diversification
Answer: B
Q2) A firm's functional strategies identify the broad activities that each ________ will pursue in order to help the firm accomplish its competitive goals.
A)supplier
B)department
C)executive
D)employee
Answer: B
Q3) There are seven steps in the strategic management process.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Job Analysis and the Talent Management Process
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14539
Sample Questions
Q1) Which method for collecting job analysis information is considered best for quantifying the relative worth of a job for compensation purposes?
A)electronic log
B)worker diary
C)observation
D)questionnaire
Q2) A(n)________ is used to collect quantifiable data concerning the duties and responsibilities of various jobs.
A)electronic diary/log
B)group interview
C)position analysis questionnaire
D)Internet-based survey
Q3) Which term refers to the integrated process of recruiting,developing,supervising,and compensating employees?
A)job analysis
B)HR alignment
C)strategic planning
D)talent management
Q4) In a brief essay,compare and contrast job descriptions and job specifications.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14540
Sample Questions
Q1) Retained executive recruiters are paid whether or not they eventually fill the client's vacant position.
A)True
B)False
Q2) When managers need to determine which employees are available for promotion or transfer,they will most likely use ________.
A)scatter plots
B)skills inventories
C)estimated sales trends
D)personnel forecasts
Q3) In a brief essay,discuss how EEO laws affect both recruiting and the information requested on job application forms.
Q4) Which of the following is a primary goal of college recruiters?
A)building relationships with college career centers
B)cutting future recruiting costs for the firm
C)developing a pool of temporary workers
D)attracting good candidates
Q5) In a brief essay,discuss how an HR manager should use the guide AIDA to write a help wanted advertisement.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14541
Sample Questions
Q1) Which of the following is the primary advantage of using management assessment centers in the selection process?
A)Development costs are very low.
B)Minimal time is required for test administration.
C)Industrial psychologists are involved in the testing process.
D)Peers are effectively able to predict the success of applicants.
Q2) What type of screening device is designed to measure attitudes regarding tolerance of others who steal and other forms of counterproductivity?
A)paper-and-pencil honesty tests
B)interest inventories
C)personality tests
D)graphology
Q3) EEO laws require nondiscriminatory selection procedures for protected groups. A)True
B)False
Q4) Various federal and state laws govern how employers acquire and use applicants' and employees' background information.What four steps are necessary in order for an employer to be in compliance with these laws?
Q5) What is test validity? How are selection tests validated?
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14542
Sample Questions
Q1) Which of the following questions would most likely be asked during a stress interview?
A)"I see that you switched colleges four times before finally earning your degree. I think that reflects an inability to make good decisions and remain focused. What do you think?"
B)"Can you tell me about a time in the past when you used leadership skills to handle a difficult situation?"
C)"Mike and Todd have $21 between them. Mike has $20 more than Todd has. How much does Mike have and how much does Todd have?"
D)"Why are you leaving your current position and changing careers?"
Q2) Which of the following is a common characteristic of computerized interviews?
A)rapid questions
B)puzzle questions
C)follow-up questions
D)open-ended questions
Q3) What is the purpose of Whirlpool's ECE program? Do you think the program will be effective? Why or why not?
Q4) In a brief essay,discuss the effect of modern communications technology on interviews.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14543
Sample Questions
Q1) Which of the following terms refers to a formal method for testing the effectiveness of a training program?
A)electronic performance monitoring
B)factor comparison method
C)controlled experimentation
D)performance management
Q2) Which of the following would most likely occur during the fourth step of the ADDIE training process?
A)holding on-the-job training sessions
B)selecting employees for training
C)preparing online training materials
D)asking participants for feedback
Q3) Which of the following terms refers to a section of an employer's Web site that provides employees with online access to job-related training courses?
A)virtual classroom
B)videoconferencing
C)job simulation
D)learning portal
To view all questions and flashcards with answers, click on the resource link above.
10
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14544
Sample Questions
Q1) The primary purpose of providing employees with feedback during a performance appraisal is to motivate employees to ________.
A)apply for managerial positions
B)remove any performance deficiencies
C)revise their performance standards
D)enroll in work-related training programs
Q2) Which of the following best describes the purpose of an appraisal interview?
A)training supervisors in the rating process
B)identifying potential interpersonal problems
C)making plans to correct employee weaknesses
D)discussing and scheduling training programs
Q3) The most popular method for ranking employees is the ________ method.
A)graphic ranking scale
B)alternation ranking
C)paired comparison
D)forced distribution
Q4) What are the guidelines that supervisors should follow to hold effective appraisals and minimize problems like bias and halo effects? How can rating committees improve the fairness of the appraisal process?
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Employee Retention, Engagement, and Careers
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14545
Sample Questions
Q1) Apex Carpet has a very high voluntary turnover rate,which executives at the firm want reduced.What is the most effective way to retain top-performing employees at Apex?
A)conducting more performance reviews
B)developing new recruitment strategies
C)establishing a talent management program
D)revising the organization's mission statement
Q2) All of the following are types of career development initiatives implemented by employers EXCEPT ________.
A)401(k)plans
B)career coaches
C)appraisal committees
D)orientation programs
Q3) Employers benefit from offering career development programs to employees in all of the following ways EXCEPT ________.
A)supporting recruitment efforts
B)boosting employee commitment
C)enhancing employee strengths
D)facilitating performance analysis
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14546
Sample Questions
Q1) Most organizations use a market-pricing approach when determining compensation for professional employees such as engineers and scientists.
A)True
B)False
Q2) According to many experts,which of the following would most likely reduce the wage gap between men and women?
A)education
B)union intervention
C)federal legislation
D)competency-based pay
Q3) The Equal Pay Act focuses on three compensable factors-know-how,problem solving,and accountability.
A)True
B)False
Q4) Direct financial payments may be based on increments of time and on performance.
A)True
B)False
Q5) In a brief essay,compare and contrast the use of pay ranges with broadbanding.
Page 13
Q6) Explain the equity theory of motivation.What are the four forms of equity?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14547
Sample Questions
Q1) You are the manager of large used car retailer,and sales are sluggish.What incentive plan would be best for motivating your sales team? What steps should you take to ensure that your incentive plan is effective?
Q2) Edward is the new sales manager at Wilson Auto Mart.The previous sales manager set commission rates informally without considering how much each sale covered expenses.As a result,Wilson Auto Mart barely breaks even on each car sale once commissions are paid.Edward wants to motivate his sales force but avoid having excessive commissions. Which of the following,if true,supports the argument that Edward should pay his sales team a combination of salary plus commission?
A)Wilson Auto Mart's sales team consists of high-performing, experienced salespeople. B)Wilson Auto Mart has successfully implemented a "one price no hassle" pricing program.
C)Each Wilson Auto Mart sales person is encouraged to sell at least ten vehicles each month.
D)Wilson Auto Mart salespeople are primarily asked to find new clients and service current accounts.
Q3) List the basic steps in implementing a gainsharing plan.
To view all questions and flashcards with answers, click on the resource link above.
Page 14
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14548
Sample Questions
Q1) The Consolidated Omnibus Budget Reconciliation Act requires the government to provide health insurance to terminated or retired employees and their families through the Medicare system.
A)True
B)False
Q2) A plan that contains a formula for determining retirement benefits is known as a
A)defined contribution pension plan
B)defined benefit pension plan
C)cash balance plan
D)401(k)plan
Q3) Eric has worked full-time for a large manufacturing company for over three years.Eric and his wife have recently adopted a baby,and Eric wants to take time off from work to care for the child.Which of the following laws most likely applies to Eric's situation?
A)Pregnancy Discrimination Act
B)Family and Medical Leave Act
C)Title VII of the Civil Rights Act
D)Health Insurance Portability and Accountability Act
Q4) What are the three types of benefits provided by Social Security?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Ethics and Employee Rights and Discipline
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14549
Sample Questions
Q1) If an employee conducts a personal phone call at work,the employer can legally eavesdrop and monitor the phone call.
A)True
B)False
Q2) Which of the following supervisory actions is LEAST likely to enhance the perception of fairness?
A)dealing with unethical behavior quickly
B)conducting an objective performance appraisal
C)making more normative than nonnormative statements
D)ensuring that employees understand the reasons for a decision
Q3) Which of the following is NOT one of the four points of the hot stove rule?
A)immediate
B)consistent
C)feedback
D)warning
Q4) How do both firms and individuals benefit from fair treatment in the workplace? When employee discipline is necessary,how can firms ensure that the disciplinary process is fair?
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14550
Sample Questions
Q1) Vaughn Manufacturing develops and manufactures microphone components.Over the last few years,the firm has made numerous HR changes with the goal of becoming a high-performance work system.Vaughn employees work in self-directed teams,participate in regular training programs,and receive frequent performance appraisals.Vaughn executives want to make sure that the firm's new methods are not perceived as sham unions.Which of the following would most likely help Vaughn accomplish this goal?
A)allowing employee teams to bargain over wages
B)increasing committee supervision by managers
C)electing employee representatives to committees
D)involving employees in program formation
Q2) Which of the following was passed in 1935 to amend the Norris -LaGuardia Act?
A)Taft-Hartley Act
B)New Deal Act
C)Wagner Act
D)Landrum-Griffin Act
Q3) What are the theories regarding why workers unionize? What can employers and supervisors do to prevent unionization?
Q4) What is union security? Explain the five types of union security.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14551
Sample Questions
Q1) Thermo is a plastic supply and custom fabrication company.Thermo serves clients in the medical,solar,and semiconductor industries by making acrylic and polycarbonate sheets,tubes,and rods.The company employs approximately 500 workers at its facility in Ohio.Safety is a top priority at Thermo,and supervisors are required to conduct daily inspections of all equipment.Recently,three workers were seriously injured by a large press used to mold plastic parts.The workers spent time in the hospital for hand injuries,and they are currently recuperating at home.As a result,top management is evaluating all aspects of safety at the facility to determine what changes need to be made. Which of the following,if true,best supports the argument that Thermo needs to implement a positive reinforcement program?
A)Each of the injured workers was given a job simulation test prior to selection and placement.
B)The injured workers removed a safety guard while operating the press to speed the process.
C)The accident reporting rate at Thermo is lower than that of comparable businesses in the area.
D)One of the injured workers was on probation with Thermo for starting a fight with a co-worker.
Q2) What steps are involved in a basic industrial hygiene program?
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14552
Sample Questions
Q1) Which of the following terms refers to the process of assessing an employee's probable success in handling a foreign transfer?
A)skills placement testing
B)adaptability screening
C)management assessment
D)performance appraisal
Q2) The most expensive approach to staffing is the polycentric staffing model.
A)True
B)False
Q3) The majority of multinational corporation management positions are filled by expatriates.
A)True
B)False
Q4) As in the U.S.,collective bargaining in Western Europe typically occurs at the plant level rather than at the industry level.
A)True
B)False
Q5) Explain the balance sheet approach to formulating expatriate pay.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Managing Human Resources in Entrepreneurial
Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/14553
Sample Questions
Q1) Beth recently opened an embroidery business and has four employees who work full-time for her.Which of the following will Beth most likely use to manage her company's human resources tasks?
A)manual HR system
B)automated HR system
C)HR outsourcer system
D)HR scorecard system
Q2) All of the following are common functions of a firm's human resource intranet EXCEPT ________.
A)providing electronic pay stubs
B)filing federal and state employment taxes
C)providing electronic employee handbooks
D)registering employees for training programs
Q3) Although employer contributions to SIMPLE IRAS are tax deductible,the plans have fairly high administrative costs.
A)True
B)False
Q4) What are the basic elements and steps involved in a manual HR system? What are the benefits of using an automated HR system?
20
To view all questions and flashcards with answers, click on the resource link above.