Personnel Management
Exam Answer Key
Course Introduction
Personnel Management explores the principles and practices involved in effectively managing an organizations workforce. The course covers key topics such as recruitment and selection, training and development, performance appraisal, compensation and benefits, and labor relations. Emphasis is placed on strategies for motivating employees, ensuring compliance with labor laws, handling workplace diversity, and resolving personnel challenges. Students will gain an understanding of the role of personnel management in supporting organizational goals and fostering a productive and positive work environment.
Recommended Textbook
Human Resource Management 13th Edition by R. Wayne Dean Mondy
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14 Chapters
2100 Verified Questions
2100 Flashcards
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Page 2
Chapter 1: Strategic Human Resource Management: an Overview
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150 Verified Questions
150 Flashcards
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Sample Questions
Q1) Individuals directly involved in accomplishing the primary purpose of the organization are line managers.
A)True
B)False
Answer: True
Q2) Shelby Organic Foods is a fast growing firm that produces organic frozen food entrees. The firm employs 700 people and expects to hire more in the next few years. Currently, all of the firm's HR tasks are handled internally by Shelby's HR department. However, top executives at Shelby are considering the idea of outsourcing benefits administration. Which of the following most likely undermines the idea of outsourcing benefits administration?
A) Employees use Shelby's intranet to self-manage their own benefits.
B) Staff managers at Shelby discuss benefits packages with new employees.
C) Shelby's HR manager regularly meets with the firm's insurance provider.
D) Shelby recently began offering employees a flexible spending plan for benefits.
Answer: A
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Chapter 2: Business Ethics and Corporate Social Responsibility
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Sample Questions
Q1) A study on global CSR conducted during the recent economic downturn discovered all of the following EXCEPT ________.
A) 22 percent of respondents think the crisis will have a negative impact on CSR
B) 35 percent of respondents think CSR has become a victim of its own hype
C) 44 percent of respondents think the crisis will cause CSR to be applied more often
D) 28 percent of respondents think the real meaning of CSR will change
Answer: B
Q2) The Corporate and Auditing Accountability, Responsibility and Transparency Act is also known as the Sarbanes-Oxley Act.
A)True
B)False
Answer: True
Q3) Sustainability has been an integral part of ________ for more than 65 years.
A) McDonald's
B) Home Depot
C) JP Morgan Chase
D) Johnson & Johnson
Answer: D
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Chapter 3: Workforce Diversity, Equal Employment
Opportunity, and Affirmative Action
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Sample Questions
Q1) France considers a hostile environment as the only basis for sexual harassment claims.
A)True
B)False
Answer: False
Q2) When EEOC regulations conflict with state or local civil rights regulations, which will be followed?
A) federal laws
B) state laws
C) local laws
D) the law that favors women and minorities
Answer: D
Q3) Polls in the USA show that the public is evenly divided on ________.
A) equal rights for gay people
B) same-sex marriage
C) equal opportunity for gays in the workplace
D) overturning "don't ask, don't tell"
Answer: B
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Chapter 4: Job Analysis, Strategic Planning, and Human Resource Planning
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Sample Questions
Q1) The primary purpose of reengineering is to implement incremental changes within an organization.
A)True
B)False
Q2) Why are most job analyses conducted?
A) creation of new jobs
B) obsolescence in jobs
C) changes in the nature of jobs
D) requirements of upper management
Q3) What is the first step in the strategic planning process?
A) setting specific objectives
B) implementing long-term goals
C) assessing the business environment
D) determining the organizational mission
Q4) The strategic endeavor to optimize the use of human capital is called ________.
A) workforce equilibrium
B) constructivism
C) talent management
D) management recruitment
Q5) Identify and discuss zero-base forecasting and bottom-up forecasting.
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Chapter 5: Recruitment
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Sample Questions
Q1) The complaint that employees never hear of a position until it is filled can best be handled through a system of ________.
A) networking and onboarding
B) job analysis and staffing
C) job posting and bidding
D) recruiting and testing
Q2) What is the contingent workforce? What is the outlook for the contingent workforce going forward?
Q3) The process of attracting individuals on a timely basis, in sufficient numbers, and with appropriate qualifications to apply for jobs with an organization is known as ________.
A) development
B) selection
C) recruitment
D) planning
Q4) What is a promotion from within policy? What are the advantages and disadvantages of such a policy?
Q5) What are the advantages and disadvantages of social media recruiting?
Q6) What is recruitment? How do labor market conditions affect recruitment?
Page 7
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Chapter 6: Selection
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Sample Questions
Q1) Which federal law states that all medical exams must be directly relevant to the job requirements and that a firm cannot order a medical exam until the applicant is offered employment?
A) Occupational Safety and Health Act
B) Americans with Disabilities Act
C) Uniform Guidelines Act
D) Fair Labor Standards Act
Q2) Construct validity is a test validation method that determines whether a test measures personal traits that are important in performing a job.
A)True
B)False
Q3) Which term refers to validations from those who know the applicant that provide additional insight into the information furnished by the applicant?
A) background tests
B) employer referrals
C) polygraph tests
D) reference checks
Q4) How are companies using LinkedIn in their recruitment efforts?
Q5) What role does culture play in determining business leadership styles?
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Chapter 7: Training and Development
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Sample Questions
Q1) What is the main advantage of using the vestibule system for training and development?
A) models employee behavior
B) reduces employee pressure
C) builds employee teamwork skills
D) allows employees scheduling flexibility
Q2) Which of the following LEAST likely explains why it is difficult to implement training and development programs at many organizations?
A) Managers are typically action-oriented.
B) Qualified trainers are not available.
C) Scheduling poses problems.
D) Records are unavailable.
Q3) Career security implies security in one job, often with one company.
A)True
B)False
Q4) A key element of success in online higher education is ________.
A) a high score on the Graduate Record Exam
B) government scholarships
C) a brand new computer
D) discipline
Page 9
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Chapter 8: Performance Management and Appraisal
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Sample Questions
Q1) Which of the following has traditionally been responsible for evaluating employee performance?
A) team members
B) subordinates
C) immediate supervisors
D) top corporate customers
Q2) In the essay method, the rater writes a brief narrative describing the employee's performance.
A)True
B)False
Q3) The critical incident method is a variation of the ranking method in which the performance of each employee is compared with every other employee in the group.
A)True
B)False
Q4) The work standards method compares each employee's performance to a predetermined standard.
A)True
B)False
Q5) What are the characteristics of an effective appraisal system?
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Chapter 9: Direct Financial Compensation
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Sample Questions
Q1) Which of the following is a disadvantage associated with team-based pay?
A) Exemplary performers become disgruntled and quit.
B) Performance standards are difficult to develop.
C) Output is difficult to categorize and assess.
D) Members lack the time to assist others.
Q2) During the recession of 2008/2010, salary compression was not a problem for HR managers because of pay cuts and layoffs.
A)True
B)False
Q3) Which term refers to the total of all rewards provided to employees in return for their services?
A) benefits
B) commissions
C) bonuses
D) compensation
Q4) Which federal law established standards for child labor?
A) Social Security Act
B) Walsh-Healey Act
C) Fair Labor Standards Act
D) Labor Management Relations Act
Page 11
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Chapter 10: Indirect Financial Compensation Benefits and Nonfinancial Compensation
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Sample Questions
Q1) Individual states administer both unemployment insurance and workers' compensation benefits.
A)True
B)False
Q2) Leroy has a formal retirement plan based on his final years' average salary and years of service at Royce Pharmaceuticals. Which type of plan does Leroy most likely have?
A) defined contribution
B) defined benefit
C) cash balance
D) 401(k)
Q3) Julie has health insurance through her employer. The managed-care health organization used by Julie's employer covers all services for a fixed fee. However, Julie may only use the doctors and health facilities chosen by the managed-care health organization. Julie is most likely a member of a(n) ________.
A) point-of-service
B) health maintenance organization
C) preferred provider organization
D) exclusive provider organization
Page 12
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Chapter 11: A Safe and Healthy Work Environment
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Sample Questions
Q1) OSHA's definition of workplace violence does not include verbal abuse.
A)True
B)False
Q2) The body's nonspecific reaction to any demand made on it is referred to as
A) burnout
B) stress
C) carpel tunnel syndrome
D) substance abuse
Q3) ABC Manufacturing received one citation for a serious hazard. What is the maximum penalty for this violation?
A) $13,000
B) $11,000
C) $9,000
D) $7,000
Q4) The EEOC requires businesses to communicate more openly about the hazards associated with the materials they use and produce and the wastes they generate.
A)True
B)False
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Chapter 12: Labor Unions and Collective Bargaining
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Sample Questions
Q1) Why do workers join unions? What is the basic structure of a union?
Q2) Which of the following is the final product of the collective bargaining process?
A) employment contract
B) labor agreement
C) mediation contract
D) arbitration guidelines
Q3) Mandatory bargaining issues are those which ________.
A) fall within the definition of wages, hours, and other terms and conditions of employment
B) may be raised, but neither side may insist that they bargained over C) are outlawed, such as the closed shop
D) involve company goals and strategies
Q4) Which of the following made the closed shop illegal?
A) Norris-LaGuardia Act
B) Wagner Act
C) Sherman Act
D) Taft-Hartley Act
Q5) What are right-to-work laws? How do these laws relate to union security?
Q6) What is the Change to Win Coalition?
14
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Chapter 13: Internal Employee Relations
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Sample Questions
Q1) Discipline refers to the ________.
A) punishment provided by an organization
B) conditions which exist only in the military
C) threat of punishment made by managers
D) state of employee self-control present in an organization
Q2) In organizations of any size, management should ________.
A) use outside consultants for termination procedures
B) explain what actions warrant termination
C) avoid terminating union workers
D) handle terminations formally
Q3) Arbitration is a procedure whereby the employee and the company agree ahead of time that any problems will be addressed by an agreed-upon means.
A)True
B)False
Q4) What is the primary goal of distributing attitude surveys?
A) enhancing employee morale
B) improving management practices
C) implementing compensation changes
D) preparing for employee resignations
Q5) What are the common reasons that CEOs and other top executives are fired?
Page 15
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Chapter 14: Global Human Resource Management
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Q1) The development process for expatriate employees should start ________.
A) on an as-needed basis
B) after they have begun the global assignment
C) as soon as they have been selected
D) during the recruitment process
Q2) Tyler is a corporate HR manager at a global corporation that uses the polycentric staffing approach. Which of the following most likely describes the focus of Tyler's job?
A) handling adjustment issues when home-country nationals return from assignment
B) coordinating relevant activities with their counterparts in each foreign operation
C) developing appropriate expatriate compensation packages
D) selecting and training managers for foreign assignments
Q3) Sarita, a Spanish citizen, is employed at a Samsung facility in Texas. Samsung is a South Korean firm. Sarita would most likely be categorized as a(n) ________.
A) expatriate
B) third-country national
C) home-country national
D) host-country national
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