Personnel Management
Chapter Exam Questions
Course Introduction
Personnel Management is a foundational course that explores the key principles, processes, and practices essential to managing people within organizations. The course covers strategic workforce planning, recruitment and selection, onboarding, performance appraisal, employee development, compensation and benefits, and labor relations. Emphasis is placed on understanding the legal and ethical frameworks governing employment, as well as fostering positive workplace cultures and effective communication. Students will develop practical skills necessary to attract, motivate, and retain talented employees while meeting the evolving needs of both organizations and their workforce.
Recommended Textbook
The Labor Relations Process 10th Edition by WH Holley
Available Study Resources on Quizplus
14 Chapters
566 Verified Questions
566 Flashcards
Source URL: https://quizplus.com/study-set/794
Page 2
Chapter 1: Union-Management Relationships in Perspective
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15765
Sample Questions
Q1) The "labor relations process" occurs when:
A) government dictates labor-management activities.
B) historical aspects of organized labor affect current decision.
C) management and the exclusive bargaining agent (the union) engage in the joint determination and administration of work rules.
D) privately held companies go public.
E) unions find international affiliations.
Answer: C
Q2) Public opinion,while a potentially powerful influence,pertains only to the first phase of the labor relations process,particularly union organizing drives.
A)True
B)False
Answer: False
Q3) Public opinion of institutions in general is low in the United States.
A)True
B)False
Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Evolution of Labor Management Relationships
Available Study Resources on Quizplus for this Chatper
43 Verified Questions
43 Flashcards
Source URL: https://quizplus.com/quiz/15766
Sample Questions
Q1) Two major bargaining issues since World War II have been adjustments to technological change and safeguards against inflation.
A)True
B)False
Answer: True
Q2) Member unions of the Change to Win federation are encouraged to devote 50 percent of their annual operating budget toward union organizing activities,compared to a goal of 30 percent for AFL-CIO affiliated unions.
A)True
B)False
Answer: True
Q3) The IWW was an unsuccessful labor organization,even though it received very favorable media coverage.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Legal Influences
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15767
Sample Questions
Q1) Which of the following actions are possible after the NLRB investigates an unfair labor practice charge?
A) a formal complaint may be issued
B) charge may be withdrawn
C) change me be dismissed
D) charge may be settled
E) all of these
Answer: E
Q2) Employees are protected in pursuing their mutual working condition concerns,even if they do not belong to a labor organization.
A)True
B)False
Answer: True
Q3) Which of the following powers does the NLRB possess?
A) power to effectively reinstate unfairly discharged employees
B) power to impose severe penalties
C) power to award punitive damages
D) constitutional penal powers
E) all of these
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Unions and Management: Key Participants in the Labor Relations Process
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15768
Sample Questions
Q1) Union participation in local union activities is higher:
A) before a strike.
B) during negotiations.
C) when taking a strike vote.
D) for officer elections.
E) all of these
Q2) The supreme governing body of an international union is the:
A) membership.
B) constitution.
C) board of directors.
D) convention.
E) National Council.
Q3) If a company desires to develop a program of positive human resources management,which of the following practices would the company utilize?
A) hiring specialized experienced supervisors from outside the company
B) reserved parking spaces for managers
C) have the human resources manager report directly to top management
D) enlarge the size of individual company facilities
E) all of these practices
Page 6
To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Why and How Unions Organized
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15769
Sample Questions
Q1) For a union to win an election,it must receive favorable votes from a simple majority of all employees in the bargaining unit.
A)True
B)False
Q2) A grouping of jobs or positions in which two or more employees share common employment and conditions are designated by the NLRB as a/an:
A) craft shop.
B) union shop.
C) appropriate bargaining unit.
D) open shop.
E) closed shop
Q3) When employees are required to attend a meeting to hear a presentation by the employer during a pre-election union campaign,the meeting is called:
A) captive audience.
B) shop talk.
C) union discussion.
D) closed audience.
E) open audience.
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Negotiating the Labor Agreement
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15770
Sample Questions
Q1) When a distributive bargaining approach is used to negotiate labor contract terms,the same party always wins (gains more)on every bargaining issue.
A)True
B)False
Q2) Which one of the following should not be a relevant consideration when selecting members for a management negotiating team?
A) whether the individual occupies a line or staff managerial position within the firm
B) perceived need for an individual's skills and abilities
C) political considerations
D) desired size of the bargaining team (i.e., number of team members)
E) all of these are relevant to consider when selecting members for a management negotiating team
Q3) Bargaining power is more likely to be an important determinant of negotiated outcomes when the parties use a distributive bargaining approach or strategy.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Economic Issues
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15771
Sample Questions
Q1) The term "value added" refers to the contribution of factors of production to the value of a final product or service.
A)True
B)False
Q2) Under a cliff vesting schedule,an employee is considered fully vested after completing ____ years of service.
A) 10
B) 5
C) 15
D) 20
E) 30
Q3) The Family and Medical Leave Act of 1993 provide eligible employees up to ____ weeks of unpaid leave for a serious illness,birth or adoption of a child,or care of a seriously ill child,spouse,or parent.
A) 4
B) 2
C) 6
D) 8
E) 12
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Administrative Issues
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15772
Sample Questions
Q1) Jurisdictional disputes can occur when:
A) bargaining unit employees believe their work is being assigned to employees outside of the bargaining unit.
B) two or more unions claim jurisdiction over the same work assignments.
C) disagreements occur within the union over particular work assignments.
D) all of these
E) none of these
Q2) Unionized firms provide fewer hours of formal training to employees than nonunion firms.
A)True
B)False
Q3) Seniority is commonly used outside of North America as a key factor in determining issues such as layoff or promotion decisions.
A)True
B)False
Q4) The type of seniority rights used to determine eligibility for vacations,pensions,and holidays is called job rights seniority.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Resolving Negotiation Impasses and Contract
Ratification
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/15773
Sample Questions
Q1) Mediation is distinguished from arbitration by:
A) mediators appointed by government agencies.
B) use of third-party neutrals.
C) no final and binding decision.
D) meetings where the parties present their issues to the neutral.
E) all of these
Q2) Med-arb and final-offer total package arbitration are similar in that the arbitrator does not make up his own contract but picks one of those that has been negotiated.
A)True
B)False
Q3) _____________ arises from the parties' inability to negotiate a labor agreement successfully and refers the unresolved issues to an outside neutral who conducts a hearing to receive evidence and then makes a final and binding decision within the parties' proposals.
A) Grievance arbitration
B) Fact finding
C) Interest (contract arbitration)
D) Med-Arb
E) Grievance mediation
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Contract Administration
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15774
Sample Questions
Q1) In fair representation cases,the burden of proof to establish a violation is on:
A) the employee.
B) the union.
C) the employer.
D) the government.
E) the industrial relations representative.
Q2) Which of the following might indicate that unions have not fulfilled their fair representation obligations?
A) delaying grievance processing until the time limits in the grievance procedure have expired
B) providing inadequate defense of the grievant at an arbitration hearing
C) failing to inform the grievant that the union (without the grievant's knowledge)
Accepted a different remedy than that asked for by the grievant
D) all of these
E) providing inadequate defense of the grievant at an arbitration hearing and delaying grievance processing until the time limits in the grievance procedure have expired
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Labor and Employment Arbitration
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15775
Sample Questions
Q1) Employment arbitration:
A) may be unilaterally implemented by the employer.
B) may occur in nonunion firms.
C) may occur in unionized firms.
D) all of these
E) may occur in nonunion firms and may be unilaterally implemented by the employer.
Q2) Prehearing stipulations are joint union-management agreements as to the issues involved and certain grievance "facts" concerning the grievance.
A)True
B)False
Q3) The union and management officials own the arbitration hearing but the arbitrator is in charge of it.
A)True
B)False
Q4) Arbitrators often assess witness credibility through rather subjective measures,such as speaking softly or looking at their feet.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Employee Discipline
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15776
Sample Questions
Q1) A "reasonable" rule:
A) must be jointly established by management and the union.
B) relates to the orderly, efficient, and safe operation of the employer's business.
C) must apply to all employees and operations at a particular organization equally.
D) can be unrelated to the necessities of business operations.
E) all of these
Q2) A manager terminates an employee because of a personal grudge against the employee.This discharge could be contested in 12 states at least under the covenant-of-good faith and fair dealing exception to the employment-at-will doctrine.
A)True
B)False
Q3) Restrictions cannot be placed on supervisors to protect employee rights without adversely affecting supervisors' beliefs in the effectiveness of the disciplinary system. A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Labor Relations in the Public Sector
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15777
Sample Questions
Q1) The threat of a strike seems to encourage voluntary settlement efforts at the bargaining table while the availability of interest arbitration may reduce such incentive producing a "chilling effect" on negotiations.
A)True
B)False
Q2) Which one of the following organizations consists of one chairperson and at least six members appointed by the President that investigate any negotiation impasse presented and is authorized to take any necessary action to settle the dispute?
A) Federal Service Impasse Panel
B) Federal Trade Commission
C) National Labor Relation Commission
D) Federal Labor Relations Authority
E) Federal Negotiations Service
Q3) The "sovereignty doctrine" means that elected officials retain the authority to make decisions.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Labor Relations in Multinational Corporations
and in Other Countries
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/15778
Sample Questions
Q1) Which of the following is NOT true about MNCs?
A) Smaller countries can feel intimated by MNCs because of the enormity and economic power of large MNCs.
B) The majority of the largest 100 economies in the world are MNCs rather than sovereign nations.
C) The 1,000 largest MNCs account for 80 percent of the world's industrial production.
D) The size (i.e., sales) of a large MNC is greater than the entire economies of many nations in which they do business.
E) MNCs have relatively little economic influence in most of the countries in which they operate.
Q2) As a result of NAFTA,real wages have grown rapidly for Mexican workers.
A)True
B)False
Q3) In Germany,"codetermination" provides works councils with rights to information and consultation on subjects such as manpower planning,change in work processes,working environment,and job content.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16