Personal Success Strategies
Final Exam Questions
Course Introduction
Personal Success Strategies is a practical course designed to help students develop key skills and mindsets essential for academic, professional, and personal achievement. Through interactive discussions, self-assessment exercises, and real-life applications, students will explore topics such as goal-setting, effective time management, self-motivation, problem-solving, decision-making, stress management, and building positive habits. Emphasis is placed on personal reflection and action planning, equipping learners with adaptable tools and strategies to overcome challenges, maximize potential, and create a personalized roadmap for ongoing success both during their studies and in their future careers.
Recommended Textbook
Human Relations for Career and Personal Success 11th Edition by Andrew J. DuBrin
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17 Chapters
867 Verified Questions
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Chapter 1: Human Relations and You
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Q1) A study showed that when the weather is inclement, there is a tendency for the productivity of people who work inside to actually increase.
A)True
B)False
Answer: True
Q2) The organizational culture, or general atmosphere in the company, has proven to be a weak influence on employee performance and behavior.
A)True
B)False
Answer: False
Q3) The purpose of the Johari Window is to identify characteristics about yourself that others might think are strengths.
A)True
B)False
Answer: False
Q4) The private self is the most distorted version of the self.
A)True
B)False
Answer: False
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Chapter 2: Self-Esteem and Self-Confidence
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Sample Questions
Q1) Fred and Wilma want their child Elmo to have healthy self-esteem, so they should
A)give Elmo a lot of praise and hugs
B)yell at and spank Elmo when he makes mistakes
C)expect Elmo to be perfect most of the time
D)tease him about his appearance
Answer: A
Q2) Deep down inside, Tamara feels that she is a worthy person, so she probably has high self-esteem.
A)True
B)False
Answer: True
Q3) Heaping undeserved praise and recognition on people produces genuine self-esteem.
A)True
B)False
Answer: False
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Chapter 3: Self-Motivation and Goal Setting
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Sample Questions
Q1) A key characteristic of self-disciplined people is that they ________.
A)impose punishment and suffering on themselves
B)rebel against goals set by management
C)find very little joy in working
D)work toward attaining goals without being distracted
Answer: D
Q2) A person with a strong need for order and security would usually dislike hierarchy in an organization.
A)True
B)False
Answer: False
Q3) The purpose of developing an action plan in goal setting is to ________.
A)describe a method for reaching the goal
B)establish rewards for attaining the goal
C)establish penalties for not attaining the goal
D)regulate the difficulty of the goal
Answer: A
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Chapter 4: Emotional Intelligence, Attitudes, and Happiness
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Sample Questions
Q1) Judd has shown the motivating component of organizational citizenship behavior.
A)True
B)False
Q2) After receiving poor service at the same restaurant on three different occasions, Andrea developed a negative attitude about the restaurant. Andrea's attitude was the result of ________.
A)emotional intelligence
B)cognitive dissonance
C)conditioning
D)poor restaurant choices
Q3) Although many people may have similar spheres of life, the importance they attach to each sphere may differ substantially.
A)True
B)False
Q4) Research about social networks and happiness indicates that ________.
A)being connected to unhappy people brings happiness
B)the happiest people avoid social networks
C)being directly and indirectly connected to happy people enhances happiness
D)spending money on people in your network brings a person happiness
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Chapter 5: Values and Ethics
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Sample Questions
Q1) Workers who want an ethical role model to follow should ________.
A)confine their search to the executive suite
B)usually avoid observing managers in their own company
C)look for a listing of ethical managers on the company intranet
D)search among managers they know well
Q2) Lying in the workplace is so frequent that lying is now usually classified as ethical behavior.
A)True
B)False
Q3) Several times during the winter, supervisor Clyde goes ice fishing with Bubba, one of the workers in his department. After fishing they often have a few beers together. When it comes time for Clyde to write a performance evaluation of Bubba, Clyde faces the ethical dilemma of ________.
A)dealing with confidential information
B)sexual harassment
C)treating people unfairly
D)conflict of interest
Q4) The digital life style has become a value for many people.
A)True
B)False
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Chapter 6: Problem Solving and Creativity
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Q1) Humor is a stimulant to creativity because it tends to get creative juices flowing.
A)True
B)False
Q2) Being a couch potato (someone who avoids physical exercise)is known to increase creativity because the brain does not become oversupplied with oxygen.
A)True
B)False
Q3) Formal education often inhibits problem solving and decision making because the person is exposed to so many principles and facts.
A)True
B)False
Q4) You know that you have a problem when there is a gap between what you would like and what you have now.
A)True
B)False
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Chapter 7: Personal Communication Effectiveness
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Q1) Kate, a human resources specialist, wants to convince her boss, Quentin, to begin a program of pet health insurance for employees. Kate sends a self-centered message when she says to Quentin, ________
A)"I have a plan to boost employee morale."
B)"My plan will save the lives of many pets."
C)"You will make me a company hero if you accept my plan."
D)"My research shows that pet insurance is a winner."
Q2) Sales representative Dana sends a mixed message when she says she enjoys doing business with you and smiles enthusiastically at the same time.
A)True
B)False
Q3) Proper timing of a message includes taking into account the person's mental condition at the moment in which the message is to be delivered. A)True
B)False
Q4) A lot of extra mental effort is required to lie frequently.
A)True
B)False
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Chapter 8: Communication in the Workplace
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Sample Questions
Q1) A noted consequence of standup meetings is that ________.
A)participants usually have to think more quickly than in sit-down meetings
B)it is quite difficult to serve refreshments
C)wearing high heels is prohibited
D)PowerPoint slides cannot be shown
Q2) Pandora has landed a job that requires considerable telephone interaction with customers. Pandora can increase her telephone effectiveness if she ________.
A)frowns when she speaks on the phone
B)smiles when she speaks on the phone
C)increase her productivity by multitasking while on the phone
D)maintains a steady tone while talking to customers
Q3) To use presentation technology to your advantage, ________.
A)talk to the audience and not the screen
B)reduce the text on each slide to the bare minimum
C)triple check your presentation for spelling errors
D)all of the above
Q4) Formal communication channels are often bypassed through information technology.
A)True
B)False
Page 10
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Chapter 9: Specialized Tactics for Getting Along With
Others in the Workplace
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Q1) The purpose of the consensual relationship (or love)contract is to set an upper limit on how much the couple can sue the company should they split within three years.
A)True
B)False
Q2) The tactic of creating a strong presence refers basically to actions designed to make you visible and noted in the workplace.
A)True
B)False
Q3) Niki wants to be part of the in-crowd in the office so she should exert effort into developing good relationships with coworkers.
A)True
B)False
Q4) Ava demonstrates good organizational citizenship behavior when she ________. A)votes for the same political party favored by the company CEO
B)does extensive volunteer work in her community
C)confines her work activities to those included in her job description
D)helps the company in ways not included in her job description
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Chapter 10: Managing Conflict
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Sample Questions
Q1) An analysis of many studies indicated that the consequences of sexual harassment of women included decreased job satisfaction and lower commitment to the employer.
A)True
B)False
Q2) Two office-bully specialists cited in the human relations text say the best tactic for dealing with a mean bully is to be mean toward that person, including insults about his or her appearance and behavior.
A)True
B)False
Q3) A major problem created by workplace bullies is that they ________.
A)have a high rate of absenteeism
B)receive most of the good assignments
C)create physical and mental stress symptoms for others
D)joke around so much that productivity suffers
Q4) In quid pro quo sexual harassment, the harassed person is ________.
A)intimidated with sexually-toned language
B)given favorable treatment because of refusal to grant a sexual favor
C)ignored because of refusal to grant a sexual favor
D)given favorable treatment because of granting a sexual favor
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Chapter 11: Becoming an Effective Leader
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Sample Questions
Q1) Whether or not a leader is charismatic is determined by ________.
A)a leader's level of self-confidence
B)how much the leader really likes people
C)a combination of intelligence and personality
D)the subjective perceptions of the people being led
Q2) One of the ways in which an effective leader operates is to make the path to attaining a goal more difficult, so as to keep the group energized.
A)True
B)False
Q3) Although style flexibility is an important leadership characteristic, it is likely to interfere with adapting your leadership to differences in cultural values.
A)True
B)False
Q4) When a leader asks group members what he or she can do to make their jobs better, the leader is using a tactic that frequently damages his or her relationship with the group.
A)True
B)False
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Chapter 12: Motivating Others and Developing Teamwork
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Q1) Some of the characteristics of effective work groups are objective measures of production, favorable evaluations by management, and ________.
A)groupthink
B)extrinsic motivation
C)worker satisfaction
D)conflict within the group
Q2) Because it leads to workers feeling more effective, empowerment contributes to intrinsic motivation.
A)True
B)False
Q3) James is motivated by his level of interest in his work. This type of motivation is referred to as ________.
A)intrinsic
B)extrinsic
C)empowerment
D)effortful
Q4) Confusion and caution are typical during the forming stage of group development.
A)True
B)False
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Chapter 13: Diversity and Cross-Cultural Competence
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Q1) The diversity umbrella includes mostly people who have been discriminated against in the past.
A)True
B)False
Q2) To practice high cultural intelligence, the mind, heart, and body would have to work together.
A)True
B)False
Q3) Members of an employee network group are usually prohibited from making suggestions about products because an employee network group focuses on interpersonal relationships.
A)True
B)False
Q4) Paul has high-cultural sensitivity, so he is likely to ________.
A)regard people from different cultures as pretty much the same
B)be too sensitive to criticism from people from different cultures
C)recognize nuances in customs among cultures
D)overlook nuances in customs among cultures
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Chapter 14: Getting Ahead in Your Career
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Q1) A general guideline about business etiquette is to ________.
A)keep your needs first
B)forget about tradition, and be modern
C)retain your individuality
D)make other people feel comfortable in your presence
Q2) Suzanne is a star performer meaning that she contributes a disproportionate amount of output to her employer.
A)True
B)False
Q3) Brad wants to make a good impression during his job interview on Skype. Brad is advised to ________.
A)wear a black shirt and black tie
B)surround himself in bright light
C)look directly into the computer screen
D)look directly into the webcam
Q4) One of the major benefits of networking is that it helps place you in the internal job market.
A)True B)False
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Chapter 15: Learning Strategies, Perception, and Life Span Changes
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Sample Questions
Q1) A study with students found that increasing font size, within limits, tended to greatly enhance memory of the material presented.
A)True
B)False
Q2) Jessica is an apprentice who learns her jewelry making skills by observing others. This type of learning is called ________.
A)informal learning
B)implicit learning
C)modeling
D)formal learning
Q3) Store manager Pam is most likely displaying a habit when she ________.
A)asks her manager for a salary increase
B)deals with a difficult customer
C)locks the door and sets the security alarm upon leaving
D)attempts to find a few new customers through Facebook
Q4) Middle age is typically a period of substantial decline in verbal abilities and abstract reasoning.
A)True
B)False
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Chapter 16: Developing Good Work Habits
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Q1) Dora often accomplishes her tasks by grouping similar tasks together and working on them all at once. This is called ________.
A)multitasking
B)streamlining
C)clustering
D)workaholism
Q2) A time log is helpful in overcoming ________.
A)creativity blocks
B)moments of peak performance
C)planning errors
D)time leaks
Q3) Peyton does a mind sweep when she makes a list of everything she has to do, and then places the list on a sheet of paper or computer file.
A)True
B)False
Q4) Concentration on the task at hand helps reduce absentmindedness.
A)True
B)False
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Chapter 17: Managing Stress and Personal Problems
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Q1) An important link between diet and stress is that certain foods, such as donuts and pastries have so much sugar that they often enhance stress.
A)True B)False
Q2) An effective way of benefiting from criticism is to act as a detached observer looking for useful information.
A)True B)False
Q3) People with an internal locus of control are highly susceptible to stress.
A)True B)False
Q4) Being conscientious and striving for perfection are helpful preventive tactics against burnout.
A)True B)False
Q5) Martha experiences negative affectivity so she is more likely to look for than solve problems.
A)True B)False
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