Performance Management
Textbook Exam Questions
Course Introduction
Performance Management explores the strategies, tools, and processes organizations use to assess and enhance employee performance. The course covers the design and implementation of effective performance appraisal systems, goal-setting techniques, feedback mechanisms, and development plans that align individual objectives with organizational goals. Students will learn how to address performance gaps, motivate employees, and foster a culture of continuous improvement while examining legal and ethical considerations in performance evaluation. Practical case studies and exercises provide hands-on experience in linking performance management to broader human resource and organizational strategies.
Recommended Textbook
Employee Training and Development 6th Edition by Raymond A. Noe
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Page 2
Chapter 1: Introduction to Employee Training and Development
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Q1) ISO standards are involuntary.
A)True
B)False
Answer: False
Q2) _____ refers to a systematic approach for developing training programs.
A) Total quality management
B) Continuous learning
C) Training design process
D) Orientation training program
Answer: C
Q3) Which of the following statements is true of human capital?
A) Human capital is an organization's tangible asset.
B) Motivation to deliver high-quality products and services is a part of human capital.
C) It is easy to imitate or purchase an organization's human capital.
D) Human capital is standardized throughout all companies.
Answer: B
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Chapter 2: Strategic Training
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Q1) _____ typically includes information on the customers served,why the company exists,what the company does,the value received by the customers,and the technology used.
A) Balanced scorecard
B) Vision
C) Mission
D) Code of conduct
Answer: C
Q2) The _____ considers four different perspectives: customer,internal,innovation and learning,and financial.
A) SWOT analysis
B) value chain analysis
C) BCG matrix
D) balanced scorecard
Answer: D
Q3) In highly integrated businesses,training is likely to include rotating employees between jobs in different businesses.
A)True
B)False
Answer: True
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Chapter 3: Needs Assessment
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Q1) Which of the following statements is true of rapid needs assessment?
A) It involves using a large amount of resources such as money and SMEs.
B) It ultimately results in the sacrifice of the quality of the process.
C) Its scope is independent of the size of the potential pressure point.
D) It opts for methods that provide results in which trainers have the greatest confidences.
Answer: D
Q2) _____ involves determining whether performance deficiencies result from lack of knowledge or skills.
A) Organizational analysis
B) Person analysis
C) Gap analysis
D) Task analysis
Answer: B
Q3) To motivate employees to learn in training programs,they need to be given a choice of what training programs to attend.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Learning and Transfer of Training
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Sample Questions
Q1) Feedback from trainers and coaches deters training.
A)True
B)False
Q2) Less specific feedback provide trainees with better opportunities to learn compared to highly specific feedback.
A)True
B)False
Q3) The working storage and semantic encoding processes of learning both relate to short-term memory.
A)True
B)False
Q4) _____ is a learning process that involves identifying learned material in long-term memory and using it to influence performance.
A) Generalizing
B) Semantic encoding
C) Retrieval
D) Gratifying
Q5) What are communities of practice (COPs)? What are its drawbacks?
Q6) What does training administration involve?
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Chapter 5: Program Design
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Q1) The basic level of training support that a manager can provide is acceptance.
A)True
B)False
Q2) How can opportunity to perform be measured and what do low levels of opportunity to perform indicate?
Q3) If training emphasizes total-group discussion with limited presentation and no small-group interaction,a _____ seating arrangement will be most effective.
A) conference-type
B) horseshoe
C) fan-type
D) classroom-type
Q4) A(n)_____ is a written document that includes the steps that a trainee and manager will take to ensure that training transfers to the job.
A) concept map
B) design document
C) lesson plan
D) action plan
Q5) What is a curriculum road map and what does it include?
Q6) What is program design? What are the three phases of the program design process?
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Chapter 6: Training Evaluation
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Q1) A pencil-and-paper test is ideal for measuring skill-based outcomes.
A)True
B)False
Q2) Which of the following statements best differentiates formative evaluation from summative evaluation?
A) Formative evaluation mainly involves collecting quantitative data, whereas summative evaluation involves collecting qualitative data.
B) Formative evaluation takes place on the completion of training, whereas summative evaluation takes place during program design and development.
C) Formative evaluation focuses on how to make a training program better, whereas summative evaluation helps to determine the extent to which trainees have changed after training.
D) Formative evaluation includes measuring the monetary benefits that a company receives from a training program, whereas summative evaluation measures beliefs and opinions of the trainees.
Q3) Outcome measures are perfectly related to each other.
A)True
B)False
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8
Chapter 7: Traditional Training Methods
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Q1) The first and the most important step in choosing a training method is to identify the:
A) cost related to the training method.
B) type of learning outcome the training should influence.
C) effectiveness rating of the training method.
D) time required to complete the training method.
Q2) Hands-on methods are training methods that do not require a trainee to be actively involved in learning.
A)True
B)False
Q3) A case study:
A) is a training method that replicates a physical equipment that employees use on a job.
B) is a description about how employees or an organization dealt with a difficult situation.
C) involves assisting a certified tradesperson (a journey worker) at the work site.
D) involves observing peers performing a job and then trying to imitate their behavior.
Q4) Write a note on Kaizen.
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9
Chapter 8: Technology-Based Training Methods
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Q1) Which of the following technology-based training methods has a relatively low development cost?
A) Virtual reality.
B) Mobile learning.
C) Intelligent tutoring system.
D) Web-based learning.
Q2) How does use of technology benefit training and learning?
Q3) Which of the following is a disadvantage of training through virtual worlds?
A) It is ineffective for employees who are not in the same location or country to have access to training.
B) It has no scope for teamwork exercises and group problem solving.
C) It is inappropriate for learners totally new to the work world, as it may confuse and overwhelm them.
D) It fails to provide a place to meet with trainers, managers, or other employees who can serve as teachers.
Q4) Online learning is insufficient for teaching complex analytical,conceptual,and interpersonal skills.
A)True
B)False
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Chapter 9: Employee Development and Career Management
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Q1) In 360-degree feedback systems,employees' behaviors are evaluated only by themselves.
A)True
B)False
Q2) In reverse mentoring programs,more senior employees are paired with a younger employee.
A)True
B)False
Q3) How can companies ensure that employees accept transfers,promotions,and downward moves as development opportunities?
Q4) Job rotation is used for all types of employees,not just those with managerial potential.
A)True
B)False
Q5) An employee's protean career:
A) is controlled by the availability of positions in a company.
B) is limited to achievements at work.
C) is based on the feeling of pride that comes from achieving life goals.
Page 11
D) is solely determined through signals the employee receives from the company.
Q6) What are the issues that companies need to consider in succession planning?
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Chapter 10: Social Responsibility: Legal Issues, Managing
Diversity, and Career
Challenges
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Q1) Sector partnerships focus on jobs that require more than a four-year college degree.
A)True
B)False
Q2) Preretirement socialization helps employees avoid being forced to return to work because of poor financial planning.
A)True
B)False
Q3) The glass ceiling facilitates women and minorities to advance to higher levels of the organization.
A)True
B)False
Q4) What should companies do in order to prepare employees for layoffs and to reduce their potential negative effects?
Q5) What are the challenges with the use of work-life balance policies?
Q6) Copyrights protect the ideas that a material contains.
A)True
B)False
Q7) List the training-related situations that may result in legal action.
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Chapter 11: The Future of Training and Development
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Q1) Training serves an important role in helping organizations achieve sustainability goals.
A)True
B)False
Q2) Which of the following statements is true of rapid instructional design (RID)?
A) In rapid instructional design, resources that are devoted to design and delivery of instruction cannot be reallocated.
B) In rapid instructional design, instructional content and process can be developed independently of each other.
C) Rapid instructional design is a self-serviced, modifiable, and on-demand computing system that provides information technology infrastructure over a network.
D) Rapid instructional design refers to the company that rents out access to software for a specific application.
Q3) Explain the term embedded learning.Why would it be increasingly prevalent in the future?
Q4) Identify the future trends that will affect training.
Q5) What is performance analysis approach? Suggest the ways in which training departments will need to be involved.
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