Performance Management Test Preparation
Course Introduction
Performance Management is a comprehensive course that explores the strategies, tools, and processes used to assess and improve employee performance in organizations. Students will learn about setting performance expectations, designing effective appraisal systems, giving constructive feedback, and aligning individual goals with organizational objectives. The course emphasizes the role of continuous feedback, coaching, and development plans in fostering employee growth and high performance. Through case studies and practical exercises, students develop the skills needed to implement performance management systems that drive productivity, motivation, and organizational success.
Recommended Textbook
Human Resource Management 12th Edition by
John M Ivancevich
Available Study Resources on Quizplus
17 Chapters
1530 Verified Questions
1530 Flashcards
Source URL: https://quizplus.com/study-set/3100
Page 2
Chapter 1: Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61433
Sample Questions
Q1) A number of studies have found that implementing high performance management practices results in ____________________.
A) profitability gains
B) higher company survival rate
C) increased overall costs
D) Both A and B are correct
Answer: D
Q2) Employees born between 1965 and 1979 make up _________.
A) the baby boomers
B) Generation X
C) Generation Y
D) Generation Z
Answer: B
Q3) A _______________ tells a manager how to do a particular activity.
A) policy
B) procedure
C) process
D) directive
Answer: B
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Page 3
Chapter 2: A Strategic Management Approach to Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61424
Sample Questions
Q1) ______________ is defined as the degree to which a nation can,under free and fair market conditions,produce goods and services that meet the test of international markets while simultaneously maintaining or expanding the real incomes of its citizens.
A) Productivity
B) Competitiveness
C) Expansion
D) Trade balance
Answer: B
Q2) A well-designed organizational strategic plan permits the HR department to be better prepared to cope with changes in _______________.
A) the internal environment
B) the extended environment
C) the external environment
D) both the internal and the external environments
Answer: D
Q3) Are restructing and downsizing the same?
Answer: Restructuring means changing the reporting and authority relationships within a firm.Downsizing is a term used to designate a reduction in a company's workforce.
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Chapter 3: Legal Environment of Human Resource
Management Equal Employment Opportunity
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61423
Sample Questions
Q1) The Age Discrimination in Employment Act of 1967 covers the actions of private employers with _________ or more employees.
A) 5
B) 20
C) 50
D) 100
Answer: B
Q2) Research indicates that ______ percent of ADA accommodations may cost employers virtually nothing.
A) less than 25
B) less than 50
C) more than 50
D) More than 75
Answer: C
Q3) EEO has implications for all of the following except:
A) Investing
B) Hiring
C) Training
D) Collective bargaining
Answer: A
Page 5
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Chapter 4: Global Human Resource Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61422
Sample Questions
Q1) Approximately _______________ of all middle- to large-size companies use expatriates.
A) 10 percent
B) 25 percent
C) 50 percent
D) 80 percent
Q2) As a result of cost pressures and the difficulty in recruiting individuals for long-term expatriate assignments,several alternatives have emerged,these include: +
A) short-term assignments
B) commuter assignments
C) virtual assignees
D) All of the above are correct.
Q3) Expatriate manager selection should focus on all of the following skill categories except:
A) Self-image
B) Education level
C) Way of interacting with others
D) Perceptual orientation
Q4) Why have International Trade Secretariats not yet succeeded?
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Chapter 5: Human Resource Planning
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61421
Sample Questions
Q1) The components of a skills inventory include all of the following except:
A) Data summarizing the employee's past
B) Data summarizing the status of present skills
C) Data that focus on the future.
D) Data summarizing the needs of the organization
Q2) It is generally agreed that HR planning involves four distinct phases or stages,the first being situation analysis or environmental scanning.What are the next three stages?
Q3) The Delphi technique elicits expert estimates from a number of individuals who:
A) Meet regularly
B) Have never before considered the issue
C) Revise their estimates based on knowledge of others' estimates
D) Work in the same field
Q4) In the Delphi technique,estimates are revised by ___________.
A) groups
B) individuals
C) HR executives
D) All of the above.
Q5) When are skills inventories useful?
Q6) What is HR planning?
7
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Chapter 6: Job Analysis and Design
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61420
Sample Questions
Q1) The _______________ approach to job design emphasizes the proper match between machines and operators.
A) biological
B) mechanical
C) practical
D) holistic
Q2) The FJA was originally conceived in the late _______.
A) 1930s
B) 1940s
C) 1960s
D) 1970s
Q3) Perspectives on the design of work can be classified into all of the following categories except:
A) Perceptual-motor approach
B) Biological approach
C) Mechanistic approach
D) Linguistic approach
Q4) Precision in the use of job analysis terms is required by federal legislation.
A)True
B)False
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Chapter 7: Recruitment
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61419
Sample Questions
Q1) Name four of the seven guidelines for legal recruitment that are presented in the text.
Q2) The image of the employer generally held by the public does not typically affect recruitment
A)True
B)False
Q3) Continuous overtime often results in _______________.
A) lower labor costs and higher productivity
B) lower labor costs and lower productivity
C) higher labor costs and lower productivity
D) higher labor costs and higher productivity
Q4) List four items that government agencies can and do review.
Q5) If there is a surplus of labor at recruiting time,even informal attempts at recruiting will probably attract more than enough applicants.
A)True
B)False
Q6) What is QH and how is it calculated?
Q7) Identify three methods of external recruiting.
Q8) What is a RJP and how is it different from a traditional job preview?
Q9) What is inside moonlighting,and when is it usually implemented?
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Chapter 8: Selecting Effective Employees
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61418
Sample Questions
Q1) All of the following are categories of information typically used to make hiring selection decisions except:
A) Education
B) Experience
C) Political affiliation
D) Physical characteristics
Q2) The reliability of drug tests is a major concern for at least two reasons.What are they?
Q3) _______________ is the process by which an organization chooses from a list of applicants the person who best meets the selection criteria for the position available.
A) Selection
B) Rotation
C) Definition
D) Filtering
Q4) Why is the concept of validity important in selection?
Q5) What does employment "at will" mean?
Q6) Describe construct validity.
Q7) Identify three things that an application blank should not force applicants to reveal about themselves.
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Chapter 9: Performance Evaluation and Management
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61417
Sample Questions
Q1) Single-person evaluations require the supervisor to compare the performance of one employee with that of other employees.
A)True
B)False
Q2) A performance evaluation system can improve employee motivation by doing all of the following except:
A) Encouraging initiative
B) Developing a sense of responsibility
C) Stimulating efforts to perform better
D) Determining which employees need more training
Q3) In its simplest form,an evaluation checklist is a set of objectives or descriptive statements.
A)True
B)False
Q4) Why did Deming believe performance appraisals were flawed?
Q5) Smith and Kendall developed what is referred to as the ___________________.
A) behavioral log technique
B) behavioral observation scale
C) behavioral exception scale
D) behavioral expectation scale
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Chapter 10: Compensation: An Overview
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61432
Sample Questions
Q1) About 92 percent of nonsupervisory farm workers are covered by the Fair Labor Standards Act.
A)True
B)False
Q2) According to the __________ approach,the more money each individual made,the harder he or she would work;or output would increase as wages rose.
A) hungry man
B) economic man
C) rational man
D) intrinsic man
Q3) The FLSA forbids employing minors under the age of 14 in ______________.
A) any job
B) agricultural jobs
C) nonagricultural jobs
D) nonfamily jobs.
Q4) What is the most negative aspect of the factor comparison method?
A) Cost
B) Complexity
C) Lack of subjectivity
D) Development time
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Chapter 11: Compensation: Methods and Policies
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61431
Sample Questions
Q1) Organization-wide incentive payments are usually based on the net profit that is generated in one of two ways.What are these ways?
Q2) _______________ should be included when calculating variable pay.
A) Individual incentive awards
B) Scheduled lump-sum awards
C) Team awards
D) All of the choices are correct.
Q3) Methods for paying employees on the basis of output are usually referred to as __________ forms of compensation.
A) new
B) piecework
C) output
D) incentive
Q4) Identify four of the six elements that are essential for a successful suggestion system.
Q5) Rewarding the best performers with the largest pay is suppose to be a powerful motivator.However,this premise has two flawed assumptions.What are they?
Q6) Explain the difference between a wage and a salary.
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Chapter 12: Employee Benefits and Services
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61430
Sample Questions
Q1) Most employees covered by income replacement insurance are white-collar workers.
A)True
B)False
Q2) Studies indicate that employees prefer health insurance over most other benefits.
A)True
B)False
Q3) A ____________ pension plan specifies the benefit workers will get at retirement.
A) defined
B) defined benefit
C) defined contribution
D) fixed
Q4) When companies have thrift plans,about _______________ of employees participate.
A) 85 percent
B) 50 percent
C) 24 percent
D) 8 percent
Q5) What are the objectives of unemployment insurance?
Q6) Why was ERISA originally enacted?
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Chapter 13: Training and Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61429
Sample Questions
Q1) Whether the employee learned the facts or guidelines covered in the program would be considered a ________ criteria for evaluating training?
A) internal
B) external
C) Skinner
D) Both B and C are correct.
Q2) One approach to systematic on-the-job training is the JIT system developed during World War II.In this context JIT is short for ___________.
A) just in time
B) job instruction training
C) job instructional technique
D) just incase training
Q3) A behaviorist,told that an employee is not performing well,would probably ask,"_____________?"
A) How has the task impacted the employee's self-esteem
B) What specific behaviors led to this conclusion
C) What motivates the employee
D) All of the above are correct.
Q4) What are the three major target areas of development techniques?
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Chapter 14: Career Planning and Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61428
Sample Questions
Q1) What is the relationship between career development and workforce planning?
Q2) According to Cobb and Kasl,job loss is stressful and requires several _______________ for a person to adjust.
A) days
B) weeks
C) months
D) years
Q3) White males make up approximately _______________ of the officers in the largest corporations.
A) 99 percent
B) 90 percent
C) 85 percent
D) 75 percent
Q4) The ____________ is based on the idea that a recruit should know both the bad and the good things to expect from a job and the organization.
A) internship
B) job preview
C) realistic job preview
D) real job presentation
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Chapter 15: Labor Relations and Collective Bargaining
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61427
Sample Questions
Q1) In a(n)_______________,a new employee must be a union member when hired.
A)restricted shop
B)agency shop
C)preferential shop
D)closed shop
Q2) With a(n)_______________ negotiation strategy,positive compromises,flexibility,and tolerance are used,rather than emotion and raw power.
A)conflict-based
B)armed truce
C)power bargaining
D)accommodation
Q3) In 2007,_______________ accounted for the highest percentage of union membership.
A)African-Americans
B)whites
C)Asians
D)Hispanics
Q4) Identify five characteristics of a successful mediator.
Q5) What are the three basic types of collective bargaining?
Q6) What is a yellow-dog contract?
Page 17
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Chapter 16: Managing Employee Discipline
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61426
Sample Questions
Q1) Drug testing is conducted in over 65 percent of the largest U.S.workplaces.
A)True
B)False
Q2) The Association of Certified Fraud Examiners found that only 15 percent of fraud-committing employees _______________.
A) had a compelling reason to do so
B) were over the age of 40
C) had been long-time employees
D) had a previous conviction
Q3) The text recommends that a manager root out the causes of poor performance by doing all of the following except:
A) Listening to the employee
B) Listening to the employee's coworkers
C) Polling other managers
D) Observing the employee on the job
Q4) About 90 percent of the drug tests used today test _______________.
A) saliva
B) blood
C) urine
D) Both B and C
Page 18
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Chapter 17: Promoting Safety and Health
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/61425
Sample Questions
Q1) OSHA has given employees all of the following rights except:
A) The right to be present during an inspection
B) Protection from reprisal for reporting the company to OSHA
C) The right to access his or her company medical records
D) The right to having a lawyer present during inspections
Q2) The Occupational Safety and Health Act of 1970 requires that a representative of the employer and a representative authorized by the employees be given an opportunity to accompany the OSHA inspector for the purpose of aiding the inspection.
A)True
B)False
Q3) What are the four characteristics of employees who are likely to be accident repeaters?
Q4) The color _______________ is used to color-code areas where there is danger of fire.
A) gray
B) orange
C) red
D) green
Q5) Explain the difference between a safety hazard and a health hazard.
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