Performance Management
Mock Exam
Course Introduction
Performance Management explores the systematic process by which organizations improve organizational effectiveness through the development, assessment, and enhancement of employee performance. The course examines key concepts such as goal setting, performance appraisal methods, feedback mechanisms, and reward systems. Students will learn about aligning individual and team objectives with organizational strategy, fostering a culture of ongoing feedback and development, and addressing challenges related to bias, motivation, and legal compliance. By integrating theory with practical case studies, the course equips learners with the skills to design and implement effective performance management systems that drive productivity and employee engagement.
Recommended Textbook
Human Resource Development 5th Edition by
Jon M. Werner
Available Study Resources on Quizplus
16 Chapters
900 Verified Questions
900 Flashcards
Source URL: https://quizplus.com/study-set/2103
Page 2
Chapter 1: Introduction to Human Resource Development
Available Study Resources on Quizplus for this Chatper
90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/41878
Sample Questions
Q1) In the needs assessment phase the gap can be:
A)A current deficiency
B)A new challenge that demands change
C)Both A & B above are gaps
D)None of the above are a gap
Answer: C
Q2) Some people argue that training is often cut to save money is because executives do not see a link between it and the bottom line.
A)True
B)False
Answer: True
Q3) According to the 'new learning & performance wheel' what is true about Business Strategy?
A)It should be at the hub or center of HRD efforts
B)It should not be a part of the wheel
C)It is included in the 'upper right spokes'
D)It is included in the 'lower left spokes'
Answer: A
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Influences on Employee Behavior
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41879
Sample Questions
Q1) Motivation focuses on all of the following processes affecting behavior except:
A)Energizing
B)Direction
C)Cohesiveness
D)Persistence
Answer: C
Q2) Social loafing:
A)Increases as group size increases
B)Goes down as the group gets smaller
C)Is a tendency of members to reduce performance
D)All of the above are true
Answer: D
Q3) Internal forces impacting employee behavior include all of the following except?
A)KSA's
B)Motivation
C)Technological changes
D)Attitudes
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
4
Chapter 3: Learning and HRD
Available Study Resources on Quizplus for this Chatper
75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/41880
Sample Questions
Q1) The extent to which a trainee can attach a similar meaning to events that occur both in the training session, as well as on the job, is called ______________ fidelity.
A)environmental
B)psychological
C)physical
D)marital
Answer: B
Q2) Interference refers to:
A)Your supervisor being mad at you
B)A noisy training room
C)Material learned before the session or information received after training
D)None of the above are interference
Answer: C
Q3) Overlearning
A)would be good for training emergency procedures (e.g., CPR)
B)will increase training costs
C)does increase the retention of the training material
D)all of the above are true
Answer: D
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Assessing HRD Needs
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/41881
Sample Questions
Q1) When an effort is made to discover the reasons for an employee's work performance, this is referred to as:
A)psychoanalysis
B)card sort analysis
C)summary person analysis
D)diagnostic person analysis
Q2) A needs assessment is often not conducted for which of the following reasons?
A)It can be difficult and time consuming to do
B)Line managers prefer action to research
C)There is lack of support from management for this step
D)All of the above are true
Q3) Which of the following is not a source of data for a task needs analysis?
A)Job descriptions
B)Job specifications
C)Corporate Mission statement
D)Observing people actually performing the job
Q4) Boeing was recognized by the ASTD as part of its benchmarking forum.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Implementing HRD Programs
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41882
Sample Questions
Q1) The case study approach is often criticized because it can:
A)Cause group think
B)Cause the trainees to be actively engaged
C)Be based on real situations
D)Take too much valuable lecture time
Q2) Classroom training contains the following components EXCEPT:
A)coaching/ mentoring
B)discussion
C)lecture
D)simulation
Q3) Which training method is generally thought to be most effective at developing the analytical and problem-solving skills of trainees?
A)videotape
B)lecture
C)case study method
D)teleconferencing
Q4) A key element of JIT is preparing the learner.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Designing Effective HRD Programs
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41883
Sample Questions
Q1) What day of the week a training program is scheduled to be offered is not a factor in training employees.
A)True
B)False
Q2) Training competency involves the knowledge and skills needed to design and implement training programs.
A)True
B)False
Q3) A lesson plan is:
A)A waste of time and paper
B)A good idea - it tells everyone what is going on and when
C)Needed only by new trainers
D)Used only for on-line courses
Q4) Alexander consulting group found that an Instructor guide was used by only a small percentage of SME's.
A)True
B)False
Q5) A train the trainer program is cheap and easy to do.
A)True
B)False
8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Evaluating HRD Programs
Available Study Resources on Quizplus for this Chatper
85 Verified Questions
85 Flashcards
Source URL: https://quizplus.com/quiz/41884
Sample Questions
Q1) A proposed modification to Kirkpatrick's evaluation model is to add a fifth level beyond results to include ROI.
A)True
B)False
Q2) A control group is:
A)a second group of trainees
B)of no value in helping us evaluate training programs
C)often critical to determining whether changes were due to a training program rather than some other factor
D)an added cost that is generally too expensive
Q3) A pre/post comparison is used to evaluate learning so that:
A)we know how much change took place during the program
B)we can calculate a t-test to get nice-looking statistics
C)we can compare the trained group to the control group
D)we know where the group was at the start
Q4) Practicality of a measure deals with:
A)Is it consistent
B)Does it measure what it is supposed to measure
C)Is it legal
D)Is there sufficient time, money and resources for this evaluation method
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Employee Socialization and Orientation
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41885
Sample Questions
Q1) Which of the following is a positive outcome of socialization?
A)greater knowledge of the organization and work groups
B)the formulation of attitudes that make groups work
C)behaviors that lead to personal and organizational effectiveness
D)all of the above are benefits of socialization
Q2) A well run orientation program should be relaxing and take place over a period of time.
A)True
B)False
Q3) Role overload occurs when the employee does not have enough work to do.
A)True
B)False
Q4) Organizational insiders possess all of the following, except:
A)Accurate expectations
B)Other insiders
C)A mentor
D)A knowledge base
Q5) An RJP can be effective during times of low unemployment.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
25 Verified Questions
25 Flashcards
Source URL: https://quizplus.com/quiz/41886
Sample Questions
Q1) Internal validity can be affected by all of the following, except:
A)History
B)Maturation
C)Differential selection
D)Statistical abnormality
Q2) Which of the following is not a form of research design validity?
A)Internal
B)External
C)Statistical conclusion
D)Statistical initial
Q3) Relational research involves measuring two or more variables to see if they are measuring the same thing.
A)True
B)False
Q4) A control group is:
A)a second group of trainees
B)of no value in helping us evaluate training programs
C)often critical to determining whether changes were due to a training program rather than some other factor
D)an added cost that is generally too expensive
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Skills and Technical Training
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/41887
Sample Questions
Q1) What role do labor unions play in apprenticeship and technical skills training?
A)none - it would violate the National Labor Relations Act
B)none - unions have shown no interest in this area
C)they are generally a full partner with the company in these programs
D)in effective programs, the Union usually takes an adversarial role and opposes company training
Q2) SPC stands for Standard Practice Concept.
A)True
B)False
Q3) Joint training programs involve the company and
A)The Federal Government
B)The IRS
C)A labor union
D)A University
Q4) Which of the following is not a factor in the growing skills gap?
A)The lack of basic skills of many high school graduates
B)The increased sophistication of jobs
C)The growing number of racial minorities and non-English speaking immigrants
D)The aging of the workforce
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Coaching and Performance Management
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/41888
Sample Questions
Q1) The interpersonal skills needed for coaching include all of the following except:
A)indicating respect
B)assertiveness
C)immediacy
D)objectivity
Q2) Participative management involves:
A)Empowering employees to take action
B)Making supervisors the only decision makers
C)Creating teams of managers to run the place
D)Hiring new managers from outside the organization
Q3) Which of the following is true of performance management?
A)performance management is an informal process
B)performance management extends the performance appraisal process to include goal setting
C)performance management is separate from the performance appraisal process
D)performance management is driven by the employee desire for development
Q4) Poor performance is caused by many things.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Employee Counseling and Wellness Services
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/41889
Sample Questions
Q1) A typical employee counseling program includes:
A)Problem identification and counseling
B)Referral and treatment intervention
C)Discipline and follow up
D)Both A and B are typically included
Q2) According to O'Donnell which of the following is true
A)Level I focuses on direct behavior change
B)Level II focuses on education only
C)Level III focuses on the organizational environment
D)Level I focuses on the organizational environment
Q3) The text suggests that there is already adequate research into the effectiveness of EAP's and no more is needed at this time.
A)True
B)False
Q4) Most managers and supervisors are well-trained to deal with serious employee personal problems.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Career Management and Development
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41890
Sample Questions
Q1) Which of the following is not a way to measure an employee's potential to fill key positions.
A)Assessment centers
B)Succession planning
C)360 degree evaluations
D)Potential ratings
Q2) According to Levinson the early adulthood stage occurs at ages:
A)17-45
B)45-60
C)0-5
D)5-15
Q3) All of the following are a career management method proposed by Brousseau and colleagues except:
A)Performance planning
B)Counseling
C)Individual career development contracts
D)Cafeteria approach
Q4) Career management involves becoming aware of one's options.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Management Development
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/41891
Sample Questions
Q1) Behavior modeling typically involves five steps. These five steps include: lecture, taking notes, memorization, repeating and learning.
A)True
B)False
Q2) As a group Managers are:
A)Shrinking in numbers
B)Increasing in numbers
C)Staying even
D)No one knows for sure
Q3) Over one-half of tall raining dollars are spent training nonexempt employees.
A)True
B)False
Q4) Prospector, developed by Spreitzer and others is designed to do what?
A)Identify managers with the greatest potential to be international executives
B)Identify potential supervisors
C)Identify managers for US jobs
D)Find new managers for an organization
Q5) Needs assessment in management training is critical to program success.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Organization Development and Change
Available Study Resources on Quizplus for this Chatper
55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/41892
Sample Questions
Q1) All of the following are limitations of research supporting OD Theories EXCEPT:
A)lack of true experimental designs
B)lack of resources available to OD practitioners
C)limitations of field research designs
D)OD is a relatively new field, so there hasn't been time to do research
Q2) Organization development appears to be currently in a state of flux.
A)True
B)False
Q3) The change manager:
A)Makes forced changes in the organization structure
B)Oversees the design of the intervention strategy
C)Changes the pay structure of the organization
D)Is always an external consultant
Q4) Job enlargement move people into different jobs.
A)True B)False
Q5) OD enhances the well-being of the members of the organization.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: HRD and Diversity: Diversity Training and Beyond
Available Study Resources on Quizplus for this Chatper
32 Verified Questions
32 Flashcards
Source URL: https://quizplus.com/quiz/41893
Sample Questions
Q1) Diversity management differs from affirmative action in that affirmative action is:
A)based on law and moral imperative
B)proactive
C)inclusive
D)focused on building diverse teams
Q2) Which of the following is not a step in meeting affirmative action guidelines;
A)Analyze the surrounding labor market
B)Prepare a policy statement on equal employment opportunity
C)Develop goals to correct underrepresented groups
D)Hire women and minorities no matter what their qualifications for a job
Q3) An organizational culture is BEST described as:
A)a set of shared interests
B)a set of shared values, beliefs, norms and patterns of behavior
C)a set of shared activities and interests
D)a set of values, beliefs, norms and patterns of behavior that are basically identical across all employees
Q4) In 2005 the US foreign born population exceeded 35 million people.
A)True
B)False
18
To view all questions and flashcards with answers, click on the resource link above.