Performance Improvement Test
Preparation
Course Introduction
Performance Improvement is a course designed to equip students with the knowledge and skills necessary to systematically enhance organizational effectiveness and individual productivity. Through the exploration of performance analysis models, measurement tools, and intervention strategies, students learn to identify performance gaps, diagnose root causes, and implement evidence-based solutions. The course covers key topics such as needs assessment, data collection, change management, and evaluation of results, with real-world case studies illustrating the application of performance improvement processes in various organizational settings. By the end of the course, students are prepared to design, execute, and assess performance improvement initiatives to drive continuous growth and success.
Recommended Textbook
Human Resource Development 6th Edition by
Jon M. Werner
Available Study Resources on Quizplus 15 Chapters
873 Verified Questions
873 Flashcards
Source URL: https://quizplus.com/study-set/2119
Page 2
Chapter 1: Introduction to Human Resource Development
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90 Verified Questions
90 Flashcards
Source URL: https://quizplus.com/quiz/42230
Sample Questions
Q1) An ongoing process where an individual progresses through a series of stages,with each stage addressing unique issues,themes and task is described as:
A) human resource intervention
B) tactical career planning
C) career development
D) career planning
Answer: C
Q2) The largest HRD professional organization is::
A) IPMA
B) TDAPHR
C) SHRM
D) ASTD
Answer: D
Q3) The Smith-Hughes Act of 1917 granted funds to the states to:
A) Build highways
B) Training Managers
C) Build new universities
D) Train people in agriculture, home economics, industry and teacher training
Answer: D
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Page 3
Chapter 2: Influences on Employee Behavior
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42231
Sample Questions
Q1) Which is the correct sequence of events according to Behavior modeling theory?
A) Let them see a model, tell the trainee what to do practice, feedback and social reinforcement
B) Tell the trainee what to do, let them see a model, practice, feedback and social reinforcement
C) Tell the trainee what to do, let them see a model, feedback, practice and social reinforcement
D) Tell the trainee what to do, let them see a model, social reinforcement, practice and feedback
Answer: D
Q2) Motivation focuses on all of the following processes affecting behavior except: A) Energizing
B) Direction
C) Cohesiveness
D) Persistence Answer: C
Q3) KSA stands for knowledge,skills and attitudes.
A)True
B)False
Answer: False
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Chapter 3: Learning and HRD
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75 Verified Questions
75 Flashcards
Source URL: https://quizplus.com/quiz/42232
Sample Questions
Q1) Gagne argued that training could be improved using 3 principles.They are:
A) Task association, component task achievement, task sequencing
B) Task analysis, component task achievement, task spacing
C) Task analysis, component task achievement, task sequencing
D) Task analysis, component task analysis, task sequencing
Answer: C
Q2) A learning style:
A) Tends to be the same for all people at the same age level
B) Reflects how choices made during training affect how we select and process information
C) Is the same as a mode of learning
D) Is unimportant to consider when training adults.
Answer: B
Q3) Component task achievement means that each task must be fully completed before the entire task is performed correctly.
A)True
B)False
Answer: True
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Chapter 4: Assessing HRD Needs
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56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/42233
Sample Questions
Q1) A trap to avoid when doing needs assessments is:
A) Focusing on organizational performance
B) Use both hard and soft data
C) Doing multiple methods in addition to questionnaires
D) Use hard data only
Q2) In needs assessment,a focus on environmental constraints would occur as part of which analysis
A) person
B) strategic/organizational
C) task
D) ergonomic
Q3) A needs assessment should be the starting point for all HRD programs and is critical to program success.
A)True
B)False
Q4) In general it is preferable to use more than one method of task identification when studying a job.
A)True
B)False
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Chapter 5: Designing Effective HRD Programs
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/42234
Sample Questions
Q1) Scheduling an HRD program when employees are busy with their jobs is the best way to do it.
A)True
B)False
Q2) According to Bill West 'Online is all about design'
A)True
B)False
Q3) A general lesson plan would include all of the following except:
A) Time allowed for a topic
B) Instructor activity
C) Trainee activity
D) Instructions on how to do a needs analysis
Q4) The most frequent topics covered by vendors are:
A) Management development, technical training and computer training
B) Supervisor training and skills training
C) Orientation programs and computer training
D) Performance appraisal and skills training
Q5) It is expected that e-learning use will increase in coming years.
A)True
B)False
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Chapter 6: Implementing HRD Programs
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/42235
Sample Questions
Q1) The intranet uses internal computer networks for training while the Internet uses world wide computer networks.
A)True
B)False
Q2) Which of the following is not a design principle for effective e-learning materials?
A) Select a realistic problem
B) Focus on only 1 of the senses to avoid confusing learners
C) Provide the simplest possible instructions
D) Try to incorporate both flexible and structured lessons.
Q3) When deciding which training method to use it is useful to consider the current level of expertise of the trainees?
A)True
B)False
Q4) Discussion is a form of classroom training.
A)True
B)False
Q5) Static media involves both words and images that are fixed.
A)True
B)False
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Chapter 7: Evaluating HRD Programs
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84 Verified Questions
84 Flashcards
Source URL: https://quizplus.com/quiz/42236
Sample Questions
Q1) According to Chris Bones:
A) Evaluating what you know works is a waste of time
B) Only evaluate if you are forced to do it
C) Evaluation is too costly to bother with
D) If you can't see results stop it
Q2) A control group is just a second group of trainees
A)True
B)False
Q3) Confidentiality in training evaluation is:
A) not important - the trainees work for the organization already
B) up to the trainer - they should not discuss what they find out during training
C) a good reason not to evaluate a training program
D) assured by using code numbers, rather than names, to identify trainees
Q4) Which of the following is not a common type of data collected for evaluation?
A) Plant data
B) Economic data
C) Systemwide data
D) Individual performance data
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9
Chapter 8: Employee Socialization and Orientation
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/42237
Sample Questions
Q1) According to Fisher personal learning includes
A) Goals, values and policies of the organization
B) The necessary skills to do the job
C) What to learn and who to learn from
D) Learning from experience on the job
Q2) Self selection results in people turning down a job.
A)True
B)False
Q3) Organizational insiders possess all of the following,except:
A) Accurate expectations
B) Other insiders
C) A mentor
D) A knowledge base
Q4) In general,RJP's have been found to have a beneficial effect on turnover,satisfaction and commitment.
A)True
B)False
Q5) A well run orientation program should take place over a period of time.
A)True
B)False
10
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Chapter 9: Skills and Technical Training
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52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/42238
Sample Questions
Q1) A license can generally be granted by:
A) a professional organization
B) a state government
C) labor unions
D) a and b above
Q2) Which kinds of training may be needed to prepare new immigrants to enter the U.S.workforce?
A) Basic skills
B) Homemaking
C) English as a second language
D) Both A & C will be needed
Q3) All of the following is not a category of adult literacy:
A) Computer literacy
B) Prose literacy
C) Document literacy
D) Quantitative literacy
Q4) Learning in apprenticeship programs is based on competency levels and not on time requirements.
A)True
B)False
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Chapter 10: Coaching and Performance Management
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49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/42239
Sample Questions
Q1) Performance goals are most likely to be met if the employee:
A) Participates in the final discussion
B) Is given a copy of the final decision of the supervisor
C) Is told what took place by HRD
D) Does not get involved in the process
Q2) Action to improve performance should:
A) Be mandated by the supervisor
B) Left up to HRD
C) Be mutually agreed to by supervisor and employee
D) Be solely up to the employee
Q3) In coaching the HRD manager has the primary responsibility for the functioning of the coaching and performance management system.
A)True
B)False
Q4) In coaching the role of HRD managers is to:
A) Do the coaching analysis
B) Help managers become effective coaches
C) Conduct coaching discussions
D) Take primary responsibility for the process
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Chapter 11: Employee Counseling and Wellness Services
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59 Verified Questions
59 Flashcards
Source URL: https://quizplus.com/quiz/42240
Sample Questions
Q1) The typical counseling program begins with:
A) A customer complaint
B) An employees request for time off
C) The identification of a problem
D) A supervisors disciplinary action
Q2) An effective employee counseling service requires:
A) Top management support
B) A clear set of policies and guidelines
C) Coverage of services by the health insurance plan
D) All of the above are needed
Q3) One way to meet the Americans with Disabilities Act (ADA)requirement for "reasonable accommodation" is to:
A) offer the employee counseling via an EAP
B) fire the employee and let workers compensation handle the accommodation
C) offer the employee the chance to go to a stress reduction program
D) reasonable accommodation is not required by the ADA
Q4) The author believes that participation in employee counseling programs should be mandatory if they are to be effective.
A)True
B)False
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Chapter 12: Career Management and Development
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/42241
Sample Questions
Q1) All of the following are a career management method proposed by Brousseau and colleagues except:
A) Performance planning
B) Counseling
C) Individual career development contracts
D) Cafeteria approach
Q2) Which of the following is the BEST example of the 'new' employment relationship described in your text?
A) employees are viewed as part of the 'family'
B) employees view benefits as an entitlement
C) companies exchange job security for employee loyalty
D) employment is viewed as an exchange relationship for mutual benefit
Q3) According to Levinson 80% of men interviewed has experienced a midcareer period of self-questioning and reevaluation.
A)True
B)False
Q4) Career models can focus on the individual,the organization and the team
A)True
B)False
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Chapter 13: Management Development
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40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/42242
Sample Questions
Q1) Your text made all of the following points concerning management development EXCEPT:
A) it must be specific to each organization
B) to be effective, it should be outsourced
C) it must provide employees a chance to learn and grow
D) it must be linked to the organization's business strategy
Q2) The integrated competency model focuses on:
A) Education
B) Experiences
C) Competencies
D) Traits
Q3) Mintzberg's problem with previous attempts to define the manager's job is that they:
A) The job components cannot be separated behaviorally
B) Focus on the holistic approach
C) Ignore the elements of the job and focus on the big picture
D) Focus on the integrated work of managing
Q4) Corporate colleges or universities are seldom used in the U.S.
A)True
B)False
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Chapter 14: Organization Development and Change
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/42243
Sample Questions
Q1) Team building programs:
A) are used to improve a work group's problem-solving ability and effectiveness
B) are up to management alone to implement
C) have always been found to be legal by the U.S. Supreme Court
D) always require a new union contract
Q2) A quality circles group consists of:
A) A steering committee
B) A facilitator
C) The circle leaders
D) All of these are members of a quality circles group
Q3) OD enhances the effectiveness of the organization.
A)True
B)False
Q4) Research has shown that organizational learning is very effective.
A)True
B)False
Q5) Techno-structural intervention theory focuses on job competencies..
A)True
B)False
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Chapter 15: HRD and Diversity: Diversity Training and Beyond
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) The two forms of sexual harassment are quid quo pro and hostile work environment.
A)True
B)False
Q2) A managing diversity approach requires all of the following except:
A) Some one-shot diversity training programs
B) Long term commitment to change
C) A substantive change in culture
D) Modified definitions of leadership and management
Q3) The focus on a managing diversity program is on inclusion.
A)True
B)False
Q4) A hostile work environment is:
A) The way life is
B) Legal if job related
C) A form of illegal sexual harassment
D) Illegal only based on sexual preference
Q5) Interpersonal distance do not vary for people from different cultures.
A)True
B)False
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