Performance Improvement
Exam Practice Tests
Course Introduction
Performance Improvement explores principles and techniques used to enhance individual, team, and organizational effectiveness. The course examines methods for assessing current performance, identifying gaps, and implementing targeted interventions such as process redesign, training, motivation strategies, and technology enhancements. Students learn to use data-driven approaches to measure progress, analyze root causes of underperformance, and apply models like Six Sigma, Lean, and Performance Consulting. By the end of the course, participants will be equipped to design actionable improvement plans, align initiatives with organizational goals, and evaluate the impact of performance improvement efforts.
Recommended Textbook
Effective Training 5th Edition by P. Nick Blanchard
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11 Chapters
563 Verified Questions
563 Flashcards
Source URL: https://quizplus.com/study-set/1305
Page 2
Chapter 1: Training in Organizations
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/26022
Sample Questions
Q1) An open system has three parts input,process,and output.
A)True
B)False
Answer: True
Q2) All aspects of the training program come together in the A)Design phase.
B)Implementation phase.
C)Development phase.
D)Analysis phase.
E)Evaluation phase.
Answer: B
Q3) In the training model,a triggering event is
A)An organizational performance gap.
B)A signal that training has been successful.
C)A type of behavioral-based evaluation.
D)Input into the development phase of training.
E)None of the above.
Answer: A
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Chapter 2: Aligning Training With Strategy
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38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/26023
Sample Questions
Q1) How can HRD align itself with the organization's strategies?
A)By developing training that focuses on the market
B)By developing training to meet strategic performance objectives
C)By delivering training to the right people
D)Both B & C are correct
E)None of the above
Answer: D
Q2) What can be done to reduce resistance to change?
A)Focus on changing one level (organizational,group,and individual)at a time.
B)Involve employees.
C)Let those who are satisfied with the status quo lead the way.
D)Both A & B.
E)All of the above.
Answer: B
Q3) What is one reason companies should invest in strategic HR?
A)To be able to grow
B)To increase their market value
C)To centralize their strategies
D)To involve management
Answer: B
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Chapter 3: Learning, motivation, and Performance
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/26024
Sample Questions
Q1) Stimulus leads to response which leads to consequence,best illustrates which theory?
A)Punishment
B)Consequence
C)Reinforcement
D)Needs
E)Classical Conditioning
Answer: C
Q2) Resistance to learning occurs when
A)The trainee is not motivated.
B)The trainee does not have the necessary prerequisite KSAs.
C)The environment is not conducive to learning.
D)There is little or no supervisor support.
E)All of the above.
Answer: E
Q3) Performance is a function of motivation times KSAs.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Needs Analysis
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68 Verified Questions
68 Flashcards
Source URL: https://quizplus.com/quiz/26025
Sample Questions
Q1) Supervisory ratings are the most effective method to use in a person analysis.
A)True
B)False
Q2) In response to a TNA,the decision is to "change the job." This means
A)There are too many obstacles in the system the way the job is currently set up.
B)Feedback is not occurring in the present setup.
C)There is a KSA deficiency but training is not the most effective solution.
D)Rewards are not tied to high performance.
Q3) The _____ approach identifies the various work activities required to successfully perform a job.
A)PAQ
B)task-oriented
C)worker-oriented
D)Both A & C
Q4) The worker-oriented approach to job analysis identifies the KSAs without having to assess the tasks that are done.
A)True
B)False
Q5) Discuss the proactive approach and the reactive approach to TNA.
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Chapter 5: Training Design
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70 Verified Questions
70 Flashcards
Source URL: https://quizplus.com/quiz/26026
Sample Questions
Q1) In the elaboration theory of training design,SCM refers to
A)The sequencing conditions method.
B)Sequencing cognitive material.
C)The simplifying conditions method.
D)Simple cognitive material.
E)None of the above.
Q2) Without _____,it is very difficult to evaluate training.
A)Personnel objectives
B)Performance appraisals
C)Organizational outcomes
D)Learning objectives
Q3) ____________ learners like to learn facts and solve problems using well-tested methods.
A)Intuitive
B)Sensing
C)Visual
D)Verbal
Q4) List two of the organizational/environmental constraints and three of the trainee population constraints to training and suggestions for how to handle each.
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Chapter 6: Traditional Training Methods
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60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/26027
Sample Questions
Q1) Which of the following is a strength of OJT?
A)Trainees learn skills in the actual work environment.
B)Transfer of training occurs naturally.
C)New employees can be oriented rapidly.
D)All of the above.
Q2) Role rotation in a role-play is where participants take on the role which is opposite to what they believe in.
A)True
B)False
Q3) Listening to a lecture,attention begins to decline after _____ to _____ minutes and begins to _____ near the end.
A)15;20;further decline
B)20;30;pick up
C)15;20;pick up
D)20;30;further decline
E)None of the above
Q4) A main advantage to newsprint is it can be hung on the walls around the training room.
A)True
B)False
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Chapter 7: Electronic Training Methods
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35 Verified Questions
35 Flashcards
Source URL: https://quizplus.com/quiz/26028
Sample Questions
Q1) Virtual Reality is one of the most popular training technologies today.
A)True
B)False
Q2) Simulator sickness refers to
A)Vertigo resulting from prolonged immersion in a virtual reality environment.
B)Annoyances resulting from glitches in the simulation.
C)A physical reaction to the 3-D multimedia configuration of some programs.
D)The initial reaction everyone feels at the beginning of Virtual Reality training.
Q3) In an Intelligent Tutoring System,which of the following is NOT a function of a training session manager?
A)Interpreting trainee responses
B)Responding either with more information,coaching,or tutoring
C)Determining the order and level of difficulty of problems presented to the trainee
D)Determining how and when to remediate the trainee
Q4) Describe how ET can facilitate the process of retention.
Q5) What are the differences between interactive multimedia and virtual reality,and why has virtual reality not become as popular?
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Page 9
Chapter 8: Development and Implementation of Training
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/26029
Sample Questions
Q1) _____ are those "and uh," "like," "um" space fillers that are injected into speech.
A)Serendipitous
B)Capitulations
C)Deprecations
D)Dysfluencies
Q2) The implementation phase of the training model has as its process both dry run and pilot program.
A)True
B)False
Q3) Good listening skills require practice because
A)We tend to believe we know what a person is going to say and often interrupt.
B)We cannot process information fast enough so when someone is speaking too fast it is very difficult to comprehend what was said.
C)Our hearing is deteriorating because of the noise generated in big cities.
D)Both A & B.
Q4) List and give a short explanation of three of the techniques discussed by the authors for maintaining interest in training.
Q5) What is active listening and why is it necessary?
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Chapter 9: Evaluation of Training
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50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/26030
Sample Questions
Q1) Which of the following statements regarding process evaluation is true?
A)The training manager is always interested in this data.
B)It is not that important to gather such information for a one- time half-day seminar.
C) Trainees are not interested in this data.
D) Only newer trainers are interested in this type of data.
Q2) A group of similar employees who do not receive the training is called the
A)Random assignment group.
B)Factor analysis assignment.
C)Neutral group.
D)Control group.
Q3) Which of the following statements is true regarding the evaluation of transfer of training?
A)It is often more difficult to assess than organizational results.
B)The evaluation needs to take place a few weeks after training,before forgetting becomes a possibility.
C)Attitude change needs to be measured using well-developed instruments.
D)It is useful to ask coworkers if they have noted the specific change in behavior.
E)C & D
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11
Chapter 10: Key Areas of Organizational Training
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55 Verified Questions
55 Flashcards
Source URL: https://quizplus.com/quiz/26031
Sample Questions
Q1) Regarding expatriates,which statement is true?
A) Although in the 1970's expatriates returning from their assignment early (failures)was around 20 percent,that has dropped significantly since 2002.
B)To deal with failure rates,organizations have started hiring foreign nationals for overseas positions.
C)In general both Japan and the USA have similar failure rates for their expatriates.
D)Virtual expatriates are expatriates that move to the overseas country,but tend to do much of their dealings using a computer.
Q2) Some of the issues an orientation should cover are
A)the employee's career path for the first 10 years.
B)production expectations after one year in the job.
C)policies and procedures the department has in place.
D)Both A & B.
E)All of the above.
Q3) What is the value of orientation training? How can you make sure it is effective?
Q4) Identify and describe the 5 dimensions of culture according to Hofstede.
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Page 12
Chapter 11: Employee and Management Development
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/26032
Sample Questions
Q1) For a market leader the technology tends to be _____and the design _____.
A)Non routine;organic
B)Decentralized;non routine
C)Routine;mechanistic
D)High tech;unstructured
Q2) What management style emphasizes involving subordinates in decision making,particularly in how they go about achieving their task?
A)Supportive
B)Participative
C)Directive
D)Achievement
Q3) One of the appropriate methods of doing a managerial person analysis is 360-degree feedback.
A)True
B)False
Q4) _____ knowledge and skills are also called human skills.
A)Communication
B)Motivation
C)Team building
D)Interpersonal
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