PC Maintenance and Repair Test Preparation
Course Introduction
This course provides a comprehensive introduction to personal computer maintenance and repair, equipping students with the foundational knowledge and hands-on skills necessary to troubleshoot, diagnose, and resolve common hardware and software issues. Topics covered include computer assembly and disassembly, installation of operating systems and device drivers, upgrading and replacing PC components, preventive maintenance techniques, and safety procedures. Through practical laboratory exercises, students learn to identify and resolve faults in desktops, laptops, and peripheral devices, preparing them for entry-level positions in IT support and for certification exams such as CompTIA A+.
Recommended Textbook
A+ Guide to IT Technical Support Hardware and Software 9th Edition by Jean Andrews
Available Study Resources on Quizplus
20 Chapters
1000 Verified Questions
1000 Flashcards
Source URL: https://quizplus.com/study-set/260 Page 2
Chapter 1: First Look at Computer Parts and Tools
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4274
Sample Questions
Q1) What general-purpose tool can measure characteristics of electricity in a variety of devices?
A) loopback plug
B) POST card
C) multimeter
D) cable tester
Answer: C
Q2) a type of memory slot found on a motherboard
A) DisplayPort
B) DIMM
C) heat sink
D) PCIe
E) POST
F) SO-DIMM
G) airplane mode
H) Bluetooth
I) central processing unit (CPU)
J) micro-ATX
Answer: B
To view all questions and flashcards with answers, click on the resource link above. Page 3
Chapter 2: Working Inside Desktops and Laptops
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4275
Sample Questions
Q1) What are round plastic or metal pegs that separate the motherboard from the bottom of the case known as?
A) header
B) standoff
C) insulator
D) elevator
Answer: B
Q2) When handling motherboards, cards, or drives, which statement is NOT accurate?
A) You should not touch chips on the device
B) You should not hold expansion cards by the edges
C) You should not touch any soldered components on a card
D) You should not touch edge connectors
Answer: B
Q3) What do you call a connector on a motherboard that consists of pins that stick up from the board?
A) jumper
B) socket
C) pin array
D) header
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: All About Motherboards
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4276
Sample Questions
Q1) What is the purpose of the chipset on a motherboard?
Answer: A chipset is a set of chips on the motherboard that works closely with the processor to collectively control the memory, buses on the motherboard, and some peripherals. The chipset must be compatible with the processor it serves.
Q2) also called the host bus, this is a 64-bit bus that connects the north bridge to the processor
A) chipset
B) CMOS battery
C) data bus
D) Front Side Bus
E) jumper
F) protocol
G) riser card
H) system clock
I) virtualization
J) wait state
Answer: D
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Supporting Processors and Upgrading Memory
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4277
Sample Questions
Q1) There are five questions that you should answer before adding memory to a system. List three of those five.
Q2) When populating a motherboard with DIMM modules, what configuration option will not work?
A) using two different manufacturer's memory
B) mixing memory speeds
C) leaving a slot unpopulated
D) mixing unbuffered with registered
Q3) What is the transfer rate of a 64-bit module running at 1600 MHz?
A) 1600 MB/second
B) 3200 MB/second
C) 6400 MB/second
D) 12800 MB/second
Q4) What is the most likely result of a correctly installed processor, but an incorrectly installed cooler?
A) powers on, but nothing else happens
B) boot process begins, but system suddenly turns off after a short period
C) system does not power on at all
D) BIOS setup does not recognize the processor correctly
Q5) List and describe the components found in a Pentium processor.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Supporting the Power System and Troubleshooting Computers
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4278
Sample Questions
Q1) What is an auto-switching AC adapter?
A) an adapter that can switch between line power and battery power
B) an adapter that switches between two PCs
C) an adapter that can use 110V or 220V AC power
D) an adapter that can switch between AC or DC
Q2) What are the FRUs on a motherboard?
Q3) If you see smoke or smell burning, you should immediately open the case to try to identify the component that is causing it.
A)True
B)False
Q4) What is an indication that an inadequate power supply is the source of an intermittent problem?
A) the power supply whines when you first turn on the system
B) you don't see any indicator lights or fans spinning
C) BIOS loses its date and time settings
D) the system tries to boot from the wrong device
Q5) A Molex connector supplies +3.3V, +5V, and -12V voltages.
A)True
B)False
Page 7
Q6) What are three things you can do to solve an overheating problem?
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Supporting Hard Drives and Other Storage Devices
Available Study Resources on Quizplus for this Chatper
51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/4279
Sample Questions
Q1) What two SD standards utilize the FAT file system?
A) SD
B) SDXC
C) SDHE
D) SDHC
Q2) sometimes called JBOD
A) autodetection
B) fault tolerance
C) storage card
D) mirrored volume
E) NAND flash memory
F) WORM drive / cartridge
G) file system
H) spanning
I) striped volume
J) UDF
Q3) List three steps that can be taken to troubleshoot a Windows startup issue.
Q4) What are three of the factors you should consider when purchasing a hard drive that affect performance, use, and price?
Q5) Discuss how a solid state drive works.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Survey of Windows Features and Support Tools
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4280
Sample Questions
Q1) What two terms describe a power saving mode in windows that saves the current running state including open files to memory and then shuts down, while keeping memory powered?
A) hibernation mode
B) sleep mode
C) half-awake mode
D) suspend mode
Q2) What is the purpose of the UAC box?
Q3) Which of the following file extensions are hidden just after Windows is installed? Choose all that apply.
A) .exe
B) .xlsx
C) .com
D) .txt
Q4) . Describe the Control Panel window.
Q5) What terms refer to directories that exist under the root directory?
A) subdirectories
B) child directories
C) folders
D) containers
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Installing Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4281
Sample Questions
Q1) What is it called when software is used to simulate the hardware of a physical computer?
A) dual boot
B) Windows XP mode
C) virtual machine
D) compatibility mode
Q2) A disc image, as defined by the International Organization for Standardization, uses what file extension?
A) .iso
B) .img
C) .disc
D) .cd
Q3) The price for Windows 7 is the same regardless of the edition and type of license you purchase.
A)True
B)False
Q4) How can a technician boot a PC directly to a network to receive Windows PE from a deployment server?
Q5) List the six editions of Windows 7.
Q6) Describe a virtual machine.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 9: Supporting I/O Devices
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4282
Sample Questions
Q1) used to cast a transparent image onto a large screen
A) infrared (IR)
B) digitizer
C) dxdiag.exe
D) HDMI connector
E) OLED
F) projector
G) refresh rate
H) stylus
I) contrast ratio
J) ghost cursor
Q2) How does an OLED monitor work?
Q3) Which type of video port provides a digital-only signal?
A) DVI-I
B) DVI-D
C) DVI-A
D) VGA
Q4) Describe an S-Video port.
Q5) Describe a touch screen device.
Q6) What is DirectX?
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 10: Maintaining Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4283
Sample Questions
Q1) searches for bad sectors on a volume and recovers the data from them if possible
A) Dynamic volumes
B) Virtual memory
C) Defragmenting
D) Backup
E) Mounted drive
F) Chkdsk utility
G) Pagefile.sys
H) Basic disk
I) restore points
J) file system
Q2) What are two methods that can be used to free up disk space on a hard drive?
A) Format the hard drive
B) Delete the Windows\System directory
C) Uninstall software you no longer use
D) Use drive compression
Q3) What is the Globally Unique Identifier Partition Table (GUID)?
Q4) Describe a mounted drive and why you would use one.
Q5) What is a user profile, and what are the two general items it consists of?
Q6) List and describe the status indicators that apply only to a dynamic disk.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Optimizing Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4284
Sample Questions
Q1) When a user logs into Windows, what registry key is created?
A) HKEY_LOCAL_MACHINE
B) HKEY_CURRENT_CONFIG
C) HKEY_USERS
D) HKEY_CURRENT_USER
Q2) What Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?
A) Applications
B) Services
C) Processes
D) Performance
Q3) The Windows kernel includes what two main components?
A) Background services
B) executive services
C) HAL
D) shell
Q4) Explain what you can do if you make a mistake editing the registry and don't know how to correct a problem you create.
Q5) Define process and thread.
Q6) How can you check for unwanted scheduled tasks?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 12: Supporting Customers and Troubleshooting
Windows
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4285
Sample Questions
Q1) What application can be used to set Windows 8 to boot into Safe Mode while still in Windows?
A) msconfig.exe
B) sfc.exe
C) services.msc
D) rstrui.exe
Q2) Which of the following involves assigning a problem to those higher in the support chain?
A) ticket logging
B) problem escalation
C) responsibility passing
D) issue resolution
Q3) Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.
Q4) What two tools can be used to disable a service and to give a list of all currently running services, respectively?
A) compmgmt.msc
B) regsvr32.exe
C) msconfig
D) taskmgr.exe
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 13: Troubleshooting Windows Startup
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4286
Sample Questions
Q1) In Windows 7, what startup option can be used to restore the registry settings from the previous login?
A) Last Known Good Configuration
B) System Restore
C) Debugging Mode
D) Safe Recovery
Q2) What error messages indicate that the MBR sector is damaged, or the active partition is corrupt or missing? (Choose all that apply.)
A) No boot device found
B) Error loading operating system
C) Missing operating system
D) Invalid partition table
Q3) What is a typical symptom that might indicate the MBR record is damaged?
A) loud clicking noise
B) Invalid partition table error
C) RAID not found error message
D) Invalid boot disk error
Q4) What is Windows RE and how can you use it?
Q5) What is the Last Known Good Configuration?
Q6) Describe the difference between a hard boot and a soft boot.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 14: Connecting To and Setting Up a Network
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4287
Sample Questions
Q1) Describe a domain name and provide examples of domain names.
Q2) What command can be used to display IP addresses assigned to all network connections on a system?
A) msconfig
B) netstat
C) ipconfig
D) netcfg32
Q3) What type of IP address is configured by a server when a device first initiates a connection to the network?
A) default
B) dynamic
C) static
D) configured
Q4) How is the network portion and the host portion of an IP address identified?
A) dynamic address
B) DHCP address
C) default gateway
D) subnet mask
Q5) Discuss how a VPN might be used and how it protects data.
Q6) Describe TCP and how it provides reliability of packet delivery.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 15: Supporting Network Hardware
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4288
Sample Questions
Q1) What cable system utilizes a fiber-optic cable?
A) 10GBaseT
B) 1000BaseFX
C) 10Base2
D) 10Base5
Q2) What is Power over Ethernet and how might you use it?
Q3) What command manages user accounts on the local system in Windows?
A) net user
B) net localuser
C) useradd
D) netsh user
Q4) Which of the following is true about cable Internet?
A) you share the cable infrastructure with your neighbors
B) you need filters on every phone jack
C) fiber optic cabling is required
D) provides up to 2.3 Mbps of bandwidth
Q5) Switches are slowly being replaced by hubs, which are newer technology.
A)True
B)False
Q6) What is fiber optic cabling and what are the two types of fiber-optic cable?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 16: Supporting Mobile Operating Systems
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/4289
Sample Questions
Q1) What can you do if you want to obtain administrator privileges to an Android device?
A) delete the normal user account
B) logon as Admin
C) root the device
D) reboot into recovery mode
Q2) the process of connecting with another Bluetooth device
A) accelerometer
B) hotspot
C) gyroscope
D) iOS
E) Android
F) AirDrop
G) Handoff
H) IMSI
I) IMEI
J) Pairing
Q3) What is a VPN connection, and how can you create one on iOS?
Q4) What information do you need in order to configure a mail account on an iOS device?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 17: Windows Resources on a Network
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4290
Sample Questions
Q1) Which of the following are true about NTFS permissions? (Choose all that apply.)
A) inherited permissions override explicit permissions
B) when a subfolder is created, it is assigned the permissions of its parent folder
C) it is not possible to change the owner of a file
D) if NTFS permissions conflict locally, the more liberal permission applies
Q2) When working with a workgroup, what statement is accurate regarding which folders to use to hold shared data?
A) private data for each user should be kept in their c: \Users folder
B) all users have access to the folders in the c: \Users folder
C) c: \Users\Public should only be used by the Guest account
D) Only Administrators and Guest have access to c: \Users\Public
Q3) Describe Workgroup sharing and how it compares to Homegroup sharing.
Q4) What NTFS permissions should you assign if the user should be able to create folders and files and open files to read data, but not delete files? (Choose all that apply.)
A) Full control
B) Read
C) execute
D) Write
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 18: Security Strategies
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4291
Sample Questions
Q1) List five of the different criteria that make up a secure password?
Q2) On a peer-to-peer network, authentication is the responsibility of the domain.
A)True
B)False
Q3) when someone who is unauthorized follows the employee through a secured entrance to a room or building
A) adware
B) digital certificate
C) grayware
D) keylogger
E) dictionary attack
F) social engineering
G) tailgating
H) Trojan
I) zombie
J) Worm
Q4) Describe Windows Firewall.
Q5) What are the risks in using BitLocker to secure your system and how can you mitigate these risks?
Q6) Describe file and folder encryption in Windows (not how you encrypt a file).
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 19: Supporting Printers and Customizing a System
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4292
Sample Questions
Q1) For heavy business use, the best practice is to purchase one machine for one purpose, instead of bundling many functions into a single machine.
A)True
B)False
Q2) What two types of thermal printer exist?
A) impact thermal printer
B) direct thermal printer
C) thermal transfer printer
D) thermal laser printer
Q3) Describe the cleaning step of laser printing.
Q4) What is a hypervisor?
A) a program that manages VMs
B) another name for a thin client
C) technology that enhances processor support for VMs
D) a fat client running an HAV
Q5) Laser printers automatically calibrate themselves periodically.
A)True
B)False
Q6) Describe how an inkjet printer works.
Q7) How do you stop and restart the Windows Print Spooler service?
To view all questions and flashcards with answers, click on the resource link above. Page 22
Chapter 20: Virtualization, Linux, and Mac OS X
Available Study Resources on Quizplus for this Chatper
50 Verified Questions
50 Flashcards
Source URL: https://quizplus.com/quiz/4293
Sample Questions
Q1) Programs on Mac that launch at startup are called login items.
A)True
B)False
Q2) What is the name of the OS X built-in backup utility?
A) iBackup
B) Time Machine
C) Backup Utility
D) Cloner
Q3) If you need to redirect the output from a command, what symbol should you use?
A) |
B) *
C) >
D)\(?\)
Q4) What user account is known as the system administrator or super user account?
A) root
B) sysadmin
C) admin
D) super
Q5) Describe the Mac OS X operating system.
Q6) Define a Type 1 hypervisor and give two examples of a Type 1 hypervisor.
Page 23
To view all questions and flashcards with answers, click on the resource link above.