PC Maintenance and Repair
Final Test Solutions
Course Introduction
This course provides a comprehensive introduction to personal computer (PC) maintenance and repair, offering students practical knowledge and hands-on experience in diagnosing, servicing, and resolving hardware and software issues. Topics include the identification and installation of PC components, troubleshooting techniques, preventive maintenance procedures, safety best practices, disassembly and reassembly of PCs, and the installation and configuration of various operating systems. Emphasis is placed on developing the skills necessary for effective problem-solving and equipment upkeep, preparing students for technical roles in IT support and hardware servicing environments.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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22 Chapters
1099 Verified Questions
1099 Flashcards
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Chapter 1: Introducing Hardware
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Sample Questions
Q1) Describe solid state devices.
Answer: A newer technology for hard drives uses nonvolatile flash memory chips,rather than using moving mechanical disks,to hold the data.These flash memory chips are similar to those used in USB flash drives.Any device that has no moving parts is called solid state (solid parts versus moving parts).Therefore,a drive made with flash memory is called a solid state drive (SSD),solid state disk (SSD),or solid state device (SSD).(Unfortunately,the acronym can have either definition).
Q2) Pointing device used to move a pointer on the screen and to make selections
A)Monitor
B)CPU
C)Megahertz
D)Flash ROM
E)Mouse
F)Hertz
G)Keyboard
H)Gigahertz
I)Motherboard
Answer: E
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Page 3
Chapter 2: Introducing Operating Systems
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Sample Questions
Q1) Contains the child folder
A)Briefcase
B)Virtual machine
C)Desktop
D)Service pack
E)Compressed folder
F)Parent folder
G)Legacy
H)File attributes
I)Patches
Answer: F
Q2) Explain how to create a file.
Answer: You can create a file using a particular application,or you can create a file using Windows Explorer or the Computer window.In Explorer and the Computer window,to create a file,right-click in the unused white area in the right pane of the window and select New from the shortcut menu.(Alternately,in the menu bar,you can click File and then click New.)The menu lists applications you can use to create the file in the current folder.Click the application and the file is created.You can then rename the filename.However,to keep the proper file association,don't change the file extension.
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4
Chapter 3: Working With People in a Technical World
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Sample Questions
Q1) When working with a customer,your primary job is to satisfy your boss.
A)True
B)False
Answer: False
Q2) Describe the PC service technician role.
Answer: A PC service technician goes to a customer site in response to a service call and,if possible,repairs the PC on site.PC service technicians are usually not responsible for ongoing PC maintenance but usually do interact with users.Other job titles might include field technician or field service technician.
Q3) ____ customers are those where you both work for the same company,in which case you might consider the customer your colleague
A)External
B)Partner
C)Adjunct
D)Internal
Answer: D
Q4) A positive and helpful ____________________ helps establish good customer relationships.
Answer: attitude
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Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Sample Questions
Q1) Describe hot to remove an expansion card.
Q2) A MicroATX motherboard will fit into a case that follows the ATX ____________________ or higher standard.
Q3) List four symptoms that might indicate an intermittent problem with the electrical system after the boot.
Q4) Older hard drives use a(n)____-conductor IDE ribbon cable.
A)20
B)40
C)60
D)80
Q5) None or one expansion slot
A)Volt
B)BTX
C)NLX
D)Watt
E)MicroBTX
F)Form factors
G)ATX
H)PicoBTX
I)Amp
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Chapter 5: All About Motherboards
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Sample Questions
Q1) Throughput is sometimes called ____.
A)speed
B)capacity
C)bandwidth
D)expandability
Q2) The fast end of hub in the Intel i800 series chipsets,which contains the graphics and memory controller,connects to the system bus and is called the hub's ____.
A)North Bridge
B)South Bridge
C)Middle Bridge
D)North Gate
Q3) Access to a computer can be controlled using a ____ password.
A)generic
B)general
C)startup
D)recover
Q4) The CMOS battery on the motherboard is considered a(n)____________________ replaceable unit.
Q5) Discuss setting password protection to BIOS setup and to the system.
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Chapter 6: Supporting Processors
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Sample Questions
Q1) Processor core frequency is measured in ____.
A)hertz
B)megahertz
C)gigahertz
D)terahertz
Q2) If you hear two beeps during the boot and you see a blank screen,then BIOS has successfully completed POST.
A)True
B)False
Q3) Explain the purpose of throttling.
Q4) An overheated system can cause intermittent problems or cause the system to reboot or refuse to boot.
A)True
B)False
Q5) Discuss why a case needs room to breathe.
Q6) Today's processors have technologies that put the processor in a(n)____________________ state when they are inactive.
Q7) Describe a chassis air guide.
Page 8
Q8) Describe how a case is designed for optimal airflow.
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Chapter 7: Upgrading Memory
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Sample Questions
Q1) Used on subnotebook computers
A)MicroDIMMs
B)72-pin SIMM
C)SRAM
D)240-pin DDR3 DIMM
E)168-pin SDRAM DIMM
F)Re-marked chips
G)SO-DIMM
H)30-pin SIMM
I)DRAM
Q2) After installing each SIMM,turn on the PC and watch ____________________ count the amount of memory during the boot process.
Q3) For ____ modules,small clips latch into place on each side of the slot to hold the module in the slot.
A)DRAM
B)RIMM
C)DIMM
D)SIMM
Q4) The motherboard ____________________ is essential when selecting memory.
Q5) Describe the major difference between the RIMM and SIMM memory modules.
Page 9
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Chapter 8: Supporting Hard Drives
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Sample Questions
Q1) A table on a hard drive or floppy disk that tracks how space on a disk is used to store files
A)Hybrid hard drive
B)FAT
C)File system
D)Block mode
E)Solid state drive
F)Cluster
G)Actuator
H)NTFS
I)Basic disk
Q2) List four factors to consider when purchasing a hard drive.
Q3) Solid state hard drives cost more and are less rugged than magnetic hard drives.
A)True
B)False
Q4) ____ mode involves the CPU and is slower than DMA mode.
A)DMZ
B)PIO
C)RMA
D)PIN
Page 10
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Chapter 9: Installing and Supporting Io Devices
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Sample Questions
Q1) Has a maximum speed of 12 Mbps or 1.5 Mbps
A)1394b (FireWire)
B)Parallel
C)SuperSpeed USB 3.0
D)Original USB (USB 1.1)
E)1394a (FireWire)
F)Hi-Speed USB 2.0
G)IEEE 1394.3
H)eSATA-300 (eSATA Version 2)
I)Serial
Q2) ECP uses a(n)____________________ channel.
Q3) If you have an available eSATA external port,you can use a protective hard drive ____ that will house and protect a hard drive outside the computer case.
A)ramp
B)tray
C)dock
D)sectional
Q4) Discuss what to try if the power light (LED)on the monitor does not go on and there is no picture.
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Chapter 10: Multimedia Devices and Mass Storage
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Q1) A(n)____________________ is a video camera that is used to capture digital video that can be used to feed live video on the Internet.
Q2) To prevent a CD,DVD,or BD from automatically playing when AutoPlay is enabled,hold down the ____ key when inserting a disc.
A)Control
B)Escape
C)F Lock
D)Shift
Q3) Round connectors used by coaxial cable
A)Stereo
B)BNC
C)Slave
D)Sound card
E)FireWire input/output port
F)SATA connections
G)Master
H)DVI
I)Onboard sound
Q4) Discuss the input and output ports that a video capture card offers.
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Sample Questions
Q1) Explain why it is a good idea to trade known good for suspected bad.
Q2) Although modern hard drives are tougher than earlier models,it's still possible to crash a drive by banging into it while it's reading or writing data.
A)True
B)False
Q3) User manuals and ____ for a device or software often list symptoms of problems with possible solutions and troubleshooting tips.
A)reference manuals
B)operational manuals
C)installation manuals
D)run books
Q4) Explain why good documentation is important.
Q5) The rule ____ is the most powerful.
A)dissect the problem
B)observe the problem
C)keep good notes
D)divide and conquer
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Q6) Whenever possible,put heavy objects,such as a large laser printer,on a(n)____________________ to move them.
Chapter 12: Installing Windows
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Q1) After the virtual machine is set up,you can click ____________________ in the console to change the hardware configuration of a machine.
Q2) Intended for business users
A)Windows Vista Business
B)Windows XP Tablet PC
C)Windows Vista Ultimate
D)Windows Vista Home Basic
E)Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium
Q3) Discuss how to set up a machine to dual boot.
Q4) To convert a FAT32 volume to an NTFS volume,first back up all important data on the drive and then use this command at a command prompt: ____,where D: is the drive to be converted.
A)convntfs D:
B)convert D: /FS:NTFS /OFS:FAT
C)convfs D: /FS:NTFS
D)convert D: /FS:NTFS
Page 14
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Chapter 13: Maintaining Windows
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Sample Questions
Q1) Windows needs free space on the hard drive for normal operation,for defragmenting the drive,for burning CDs and DVDs,and for a variety of other tasks,so it's important to delete unneeded files occasionally.
A)True
B)False
Q2) A disk marked as dynamic can be used with other dynamic disks in a spanned or ____ volume.
A)blocked
B)checkered
C)striped
D)lined
Q3) Explain hard drive fragmentation.
Q4) A dynamic disk requires ____ MB of storage for the disk management database.
A)1
B)2
C)3
D)4
Q5) Discuss how much minimum space you should have free for Vista.
Q6) Describe Windows XP Automated System Recovery.
Q7) Discuss what is involved in configuring a computer for another language.
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Chapter 14: Optimizing Windows
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Q1) To make sure that all hardware or software installed on the system is compatible with Windows Vista,use the ____.
A)Vista Upgrade Toolkit
B)Vista Upgrade Advisor
C)Vista Crossgrade Advisor
D)Vista System Advisor
Q2) Device Manager reads data from the ____ key to build the information it displays about hardware configurations.
A)HKLM\HARDWARE
B)HKLM\SYSTEM
C)HKLM\CONFIG
D)HKU\HARDWARE
Q3) Discuss why it is important to keep the startup process clean.
Q4) Explain when tasks can be scheduled.
Q5) The ____________________ records events based on audit policies,which an administrator sets to monitor user activity such as successful or unsuccessful attempts to access a file or log on to the system.
Q6) Describe the ways you can access Task Manager.
Q7) List and describe the ways to backup the registry.
Page 16
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Chapter 15: Tools for Solving Windows Problems
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Q1) Contains information about your current installation
A)Emergency Repair Process
B)Windows RE
C)Fixboot
D)System File Checker
E)Systemroot
F)Emergency Repair Disk
G)Fixmbr
H)Boot Configuration Data file
I)Map
Q2) To move to the root directory,use the command ____.
A)RD \
B)CD \
C)MD \
D)PD \
Q3) Vista configuration data is stored in the Vista ____ file.
A)Root Configuration Data
B)Boot Initialization Data
C)Root Retention Data
D)Boot Configuration Data
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Chapter 16: Fixing Windows Problems
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Q1) Used to restore Windows 2000 to its state immediately after it was installed
A)Chkdsk
B)Startup Repair
C)Emergency Repair Process
D)Task Manager
E)Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD
Q2) In Event Viewer,the ____ log shows only warnings and error events
A)Program Events
B)Administrative Events
C)Active Events
D)Network Events
Q3) List and describe two tools to restore a Windows installation.
Q4) Explain what you do if you don't know which device is causing a problem and you see an error message.
Q5) The easiest way to view the logs is to boot into Safe Mode and view the files with
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Chapter 17: Networking Essentials
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Q1) The IP addresses available to the Internet are called ____ IP addresses.
A)public
B)private
C)non-routable
D)standard
Q2) Discuss how a VPN works.
Q3) To connect to the Internet,a network first connects to an ____.
A)Internet Survey Provider
B)Internet Service Provider
C)Interconnection Service Provider
D)Instant Service Provider
Q4) Describe communications at the application level.
Q5) List the similarities and differences between cable modem and DSL.
Q6) For almost all networks today,including the Internet,the communication protocol used is called ____.
A)TCP/IP
B)UDP
C)OSI
D)HTTP
Q7) Describe a domain name and provide examples of domain names.
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Chapter 18: Networking Practices
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Q1) Discuss how to make the strongest password or passphrase possible.
Q2) When trying to use client/server applications on the Internet,your software and hardware firewalls and other security settings on the router will automatically allow the communication.
A)True
B)False
Q3) The command to flush the DNS cache kept on the computer is ____.
A)ipconfig /flushdns
B)ipconfig /cleardns
C)ipconfig /pushdns
D)ipconfig /flushnames
Q4) List the steps a technician who does the installation of satellite Internet service follows.
Q5) To disconnect a mapped network drive,use the ____ command.
A)net use z: /kill
B)net use z: /unmap
C)net use z: /delete
D)net use z: /disconnect
Q6) Describe how to set up a cable modem or DSL connection.
Q7) List five things to try if the dial-up connection won't work.
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Chapter 19: Security Essentials
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Sample Questions
Q1) A ____ is made of several words with spaces allowed.
A)password
B)passphrase
C)token
D)credential
Q2) As part of the authentication process,rather than proving a person is in possession of a token,some systems are set to use ____________________ data to validate the person's physical body.
Q3) A Trojan sometimes installs a ____ in the system,which is a hidden way to allow malware to reach the system in secret even after the Trojan has been removed.
A)backdoor
B)release
C)helper
D)beneficial routine
Q4) List three ways to lock down your workstation each time you step away from your desk.
Q5) Individuals are always free to decide what security measures they want to use. A)True
B)False
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Chapter 20: Security Practices
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Q1) The term ____ applies to a kit or set of tools used originally on UNIX computers.
A)rootkit
B)botkit
C)stealthkit
D)worm
Q2) You can recognize a program as a counterfeit process if it's not running under System,Local Service,or ____.
A)Administrator
B)Guest
C)Local
D)Network Service
Q3) List the two methods used by antirootkit software to remove rootkits after they are installed.
Q4) Discuss how to get the best results when scanning for rootkits.
Q5) Discuss the Anonymous users group.
Q6) List the steps to add a certificate to an encrypted file.
Q7) A virus is often programmed to attempt to hide from ____________________ software.
Q8) Describe one method that can be used to decrypt a file or folder.
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Chapter 21: Supporting Notebooks
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Q1) When a component on a notebook needs replacing or upgrading,first you need to consider the ____________________ and how much time the repair will take.
Q2) To substitute an internal device with an external device,first go into ____ setup and disable the internal device.
A)BIOS
B)device
C)system
D)computer
Q3) Most common pointing device on a notebook
A)Port replicator
B)Touch pad
C)Solid State Device
D)Wake on LAN
E)Graphics tablet"
F)Notebook
G)Hibernation
H)Keyboard
I)Stylus
Q4) Explain how a warranty can be voided.
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Chapter 22: Supporting Printers
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Q1) A(n)____________________ printer has a network port and connects directly to the network and not to an individual PC.
Q2) Describe solid ink printers.
Q3) When you print to the Microsoft XPS Document Writer printer,it creates a(n)____ file.
A).xps
B)xml
C)pdf
D)doc
Q4) A ____ printer connects directly to a computer by way of a USB port,parallel port,serial port,wireless connection (Bluetooth,infrared,or Wi-Fi),IEEE 1394 (FireWire)port,SCSI port,PC Card,or ExpressCard connection.
A)network
B)shared
C)remote
D)local
Q5) Discuss what to do when laser printing is slow.
Q6) A(n)____________________ image appears a few inches below the actual darker image on the page.
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