PC Maintenance and Repair Exam Review
Course Introduction
This course provides students with the foundational knowledge and hands-on skills needed to maintain, troubleshoot, and repair personal computers. Topics include the identification and function of computer hardware components, installation and configuration of operating systems, management of drivers and peripheral devices, as well as diagnosing common problems related to hardware and software. Students gain practical experience through lab activities and real-world scenarios, preparing them for entry-level positions in technical support or for further certification in the field of PC repair and maintenance.
Recommended Textbook
A+ Guide to IT Technical Support Hardware and Software 9th Edition by Jean Andrews
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20 Chapters
1000 Verified Questions
1000 Flashcards
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Page 2
Chapter 1: First Look at Computer Parts and Tools
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Sample Questions
Q1) In a cellular network, each cell is controlled by a tower. What are these towers called?
A) cell controllers
B) cell hubs
C) base controllers
D) base stations
Answer: D
Q2) What type of port is sometimes used by routers for management and configuration purposes?
A) DB9 port
B) LPT port
C) PS/2 port
D) eSATA port
Answer: A
Q3) What two different types of firmware may be used on motherboards?
A) BIOS
B) CEFI
C) UEFI
D) CMOS
Answer: A, C
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Page 3
Chapter 2: Working Inside Desktops and Laptops
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Sample Questions
Q1) What items might be considered field replaceable units in laptop?
Answer: Field replaceable units in a laptop can include the memory modules, hard drive, LCD panel, video inverter, keyboard, touch pad, processor, optical drive, DC jack, fan, motherboard, CMOS battery, Mini-PCIe card, wireless card, or speakers.
Q2) What is the first step you should perform before working inside the case of a working computer?
Answer: If you are starting with a working computer, make sure important data is first backed up. Copy the data to an external storage device such as a flash drive or external hard drive. If something goes wrong while you're working inside the computer, at least your data will be safe.
Q3) Most manufacturers or retailers of laptops offer a warranty that lasts for at least how long?
A) 1 year
B) 2 years
C) 3 years
D) 90 days
Answer: A
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Chapter 3: All About Motherboards
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Sample Questions
Q1) What should you do if you want to be able locate your laptop in the event of loss or theft and give it a command through the Internet to lock it or delete data?
A) set a BIOS No Access password
B) subscribe to LoJack for Laptops
C) enable the GPS module in the BIOS
D) install a high-power WiFi card
Answer: B
Q2) Which statement is NOT true regarding Ivy Bridge chipsets when compared to earlier products?
A) Ivy bridge uses more power than Nehalem chipsets
B) Ivy bridge has higher density transistors
C) The Ivy Bridge chipset provides better performance than Sandy Bridge
D) The Ivy Bridge chipset was released in 2012
Answer: A
Q3) Sandy Bridge processors house the memory controller and graphics controller.
A)True
B)False
Answer: True
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5
Chapter 4: Supporting Processors and Upgrading Memory
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Sample Questions
Q1) Hybrid processors that can process 32 bits or 64 bits are known by what term?
A) x86 processors
B) Itanium processors
C) Dual Mode processors
D) x86-64 processors
Q2) What component of a processor holds instructions waiting to be processed by the ALU?
A) register
B) bus
C) internal memory cache
D) control unit
Q3) Describe the three levels of cache used by a processor.
Q4) Which type of memory can support quad, triple, and dual channels?
A) DDR3
B) DDR2
C) DDR
D) RIMM
Q5) Discuss how the processor frequency and the Front Side Bus frequency are related.
Q6) List and describe the components found in a Pentium processor.
Page 6
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Chapter 5: Supporting the Power System and Troubleshooting Computers
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Sample Questions
Q1) List three possible symptoms of a problem with a computer's electrical system.
Q2) A clicking noise coming from a system could indicate that a hard drive is failing.
A)True
B)False
Q3) A PCIe 6/8 pin connector for providing auxiliary power to PCIe cards utilizes what voltage?
A) +5v
B) -12V
C) +12v
D) +15v
Q4) One long and two short beeps when using an Award BIOS is an indication of what issue?
A) memory error
B) hard drive not found
C) a video problem
D) a CPU problem
Q5) A Molex connector supplies +3.3V, +5V, and -12V voltages.
A)True
B)False
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Chapter 6: Supporting Hard Drives and Other Storage
Devices
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Sample Questions
Q1) What is the current maximum storage capacity limit of a magnetic tape?
A) 500GB
B) 15TB
C) 185TB
D) 300TB
Q2) What two optical disc drive standards support writing discs with a total capacity of 8.5GB?
A) DVD-R
B) DVD-R DL
C) DVD+R DL
D) DVD-RAM
Q3) Which statement regarding hard drives is incorrect?
A) the 3.5" size is typically used in desktops
B) a solid state drive has no moving parts
C) solid state drives are less expensive than magnetic hard drives
D) tracks on a hard drive are divided into sectors
Q4) Discuss how a solid state drive works.
Q5) What do you need to keep in mind about the system BIOS when selecting a hard drive?
Q6) Describe what a hybrid hard drive is. Page 8
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Page 9
Chapter 7: Survey of Windows Features and Support Tools
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Sample Questions
Q1) Small programs stored on the hard drive that tell the computer how to communicate with a specific hardware device
A) gadget
B) System window
C) Desktop
D) Action Center
E) Compressed folder
F) Child directories
G) Network and Sharing center
H) OneDrive
I) Device drivers
J) Navigation pane
Q2) Explain why it is important to empty the Recycle Bin.
Q3) What command can be used to launch the System Information window?
A) msinfo32.exe
B) sysinfo.exe
C) info32.exe
D) msconfig.exe
Q4) What is the purpose of the UAC box?
Q5) What is the Windows taskbar and how is it used?
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Chapter 8: Installing Windows
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Sample Questions
Q1) Describe the three main functions of a motherboard BIOS.
Q2) List and describe the three choices you have if Windows is already installed on the hard drive and you want to install a different Windows operating system.
Q3) What type of installation should you perform if you want to install a 64-bit version of Windows on a computer that already has a 32-bit OS installed?
A) clean install
B) dual boot
C) in-place upgrade
D) standard
Q4) Describe a virtual machine.
Q5) The price for Windows 7 is the same regardless of the edition and type of license you purchase.
A)True
B)False
Q6) When a partition is formatted with a file system and assigned a drive letter it is called a volume.
A)True
B)False
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Chapter 9: Supporting I/O Devices
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Sample Questions
Q1) What is DiplayPort?
Q2) What happens when a flash memory card is installed in a slot and it is recognized by Windows?
A) a window appears prompting you to initialize the device
B) a drive letter is assigned to the device and you can see it in Explorer
C) Windows automatically partitions and formats the device
D) the files are copied from the device to your Documents folder
Q3) When using an HDMI to DVI adapter, what two DVI port types will the adapter work with?
A) DVI-A
B) DVI-D
C) DVI-I
D) DVI-V
Q4) When might an LCD monitor experience distorted geometry?
A) only when the wrong video cable is used
B) if the pixel pitch is not high enough
C) if the screen is overheating
D) the screen is not set to native resolution
Q5) What is a biometric device, and how is it used?
Q6) What is a KVM switch and how might one be useful?
Page 12
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Chapter 10: Maintaining Windows
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Sample Questions
Q1) an extra copy of a data or software file that you can use if the original file becomes damaged or destroyed
A) Dynamic volumes
B) Virtual memory
C) Defragmenting
D) Backup
E) Mounted drive
F) Chkdsk utility
G) Pagefile.sys
H) Basic disk
I) restore points
J) file system
Q2) Windows needs free space on the hard drive for normal operation, for defragmenting the drive, for burning CDs and DVDs, and for a variety of other tasks, so it's important to delete unneeded files occasionally.
A)True
B)False
Q3) Discuss some cautions about software RAID.
Q4) Describe how the format command is used, and what it does.
Q5) What is a user profile, and what are the two general items it consists of?
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Chapter 11: Optimizing Windows
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Sample Questions
Q1) Shell subsystems that have only a limited access to system information and can access hardware only through other OS services are operating in what mode?
A) process mode
B) elevated privilege mode
C) user mode
D) kernel mode
Q2) Where can a user find out more information about a hardware or network failure that occurred on that particular PC?
A) Event Viewer
B) Performance Information and Tools
C) Task Scheduler
D) Resource Monitor
Q3) What types of events are logged by Windows and can be viewed using the Event Viewer? (Choose all that apply).
A) Scheduled
B) Error
C) Warning
D) Information
Q4) Explain how to disable the Aero Interface in Windows 7.
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Chapter 12: Supporting Customers and Troubleshooting
Windows
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Sample Questions
Q1) When working with co-workers and supervisors, which of the following is a good practice?
A) if you have a problem with a co-worker, first discuss it with other co-workers
B) if you need to give bad news or criticism, use email to lessen the blow
C) be professional by putting business matters over personal matters
D) never tell your boss you can't take on a new project, even if it's beyond your skills
Q2) List the six steps of the troubleshooting process.
Q3) Once you feel like you have resolved a problem, politely tell the customer the job is finished, and go on your way.
A)True
B)False
Q4) When attempting to solve application errors, what does the first step involve? (Choose all that apply.)
A) interview the user and back up data
B) ask the user to reproduce the problem while you watch
C) try a reboot
D) check the Action Center
Q5) What is an expert system and what is used for?
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Chapter 13: Troubleshooting Windows Startup
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Sample Questions
Q1) What program is used to start the part of the Win32 subsystem that displays graphics?
A) Winlogon.exe
B) Ntoskrnl.exe
C) Smss.exe
D) Lsass.exe
Q2) What is the first thing that the kernel does when WinLoad turns over the startup process to it?
Q3) Where is the Windows system registry hive?
A) c: \Windows\reg
B) c: \Windows\settings\config
C) c: \Windows\etc\hive
D) c: \Windows\System32\Config
Q4) What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)
A) Activates the HAL
B) starts critical services
C) Loads system registry hive
D) Starts the Session Manager
Q5) Describe the difference between a hard boot and a soft boot.
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Chapter 14: Connecting To and Setting Up a Network
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Sample Questions
Q1) What are the two mail protocols used for delivery of messages, and how do they function?
Q2) If a device does not receive an IP address from a DHCP server, the device may resort to what kind of IP address?
A) APIPA
B) random IP address
C) public IP address
D) dynamic IP address
Q3) What type of device can be used to block unwanted traffic initiated from the Internet and can also restrict Internet access from an internal network?
A) hub
B) switch
C) firewall
D) VPN
Q4) A problem with virtual networks is that data transmitting through them cannot be encrypted and therefore is not secure.
A)True
B)False
Q5) Describe communications at the application level - give an example.
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Chapter 15: Supporting Network Hardware
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Sample Questions
Q1) used to connect a computer to a switch or other network device
A) broadband
B) throughput
C) ferrite clamp
D) latency
E) fast Ethernet
F) patch cable
G) STP
H) switch
I) repeater
J) DSL
Q2) What does the ping command do?
Q3) What statement regarding satellite connections is accurate?
A) It provides higher throughput than other connections
B) It is only available in metropolitan areas
C) It provides low latency connection
D) It requires line of sight connectivity
Q4) Describe a WAN and give an example of a WAN.
Q5) What consideration should be taken for Ethernet cables that are installed in plenum areas?
18
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Chapter 16: Supporting Mobile Operating Systems
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Sample Questions
Q1) Applications on the Android OS are mostly written in what programming language?
A) PHP
B) Objective-C
C) Java
D) Python
Q2) Describe how to make a Bluetooth connection from an iOS device to another device.
Q3) What must you do before using a new iPad or iPod touch?
A) register it
B) activate it
C) install iOS on it
D) install iTunes on it
Q4) A Bluetooth PIN code requires the entry of a PIN that is how many digits in length?
A) 4
B) 6
C) 8
D) 12
Q5) List five of the mobile device OSs that make up almost all of the smart phone market.
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Chapter 17: Windows Resources on a Network
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Sample Questions
Q1) the folders that are shared by default on a network domain that administrator accounts can access
A) administrative shares
B) inherited permissions
C) Backup Operators
D) NTFS permissions
E) Power Users
F) share permissions
G) gpedit.msc
H) Remote Desktop Connection
I) Wake on LAN
J) ActiveX control
Q2) How does Remote Assistance differ from Remote Desktop?
Q3) What two applications are an example of a mail server and a mail client application, respectively?
A) Exchange
B) Maverick
C) Outlook
D) Firefox
Q4) Define ActiveX control and explain why they might be unsafe.
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Chapter 18: Security Strategies
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Q1) On a peer-to-peer network, authentication is the responsibility of the domain.
A)True
B)False
Q2) List five of the different criteria that make up a secure password?
Q3) With respect to the default users and password settings, how can you use Group Policy to make your system more secure?
Q4) type of spyware that tracks your keystrokes, including passwords
A) adware
B) digital certificate
C) grayware
D) keylogger
E) dictionary attack
F) social engineering
G) tailgating
H) Trojan
I) zombie
J) Worm
Q5) Describe file and folder encryption in Windows (not how you encrypt a file).
Q6) What is a Trojan, and how is it installed?
Q7) What is a rootkit and why is it so difficult to detect?
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Chapter 19: Supporting Printers and Customizing a System
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Sample Questions
Q1) Some advanced printers have print server programs included in the printer firmware itself.
A)True
B)False
Q2) List three requirements for a high-end CAD/CAM workstation.
Q3) a type of electrophotographic printer that can range from a small, personal desktop model to a large, network printer capable of handling and printing large volumes continuously
A) Home Theater PC
B) remote printing
C) Inkjet printer
D) Raw data
E) XPS file
F) Extension magnet brush
G) Laser printer
H) Impact printer
I) Bitmap
J) Calibration
Q4) Describe the cleaning step of laser printing.
Q5) Describe how an inkjet printer works.
22
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Chapter 20: Virtualization, Linux, and Mac OS X
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Sample Questions
Q1) Define a Type 1 hypervisor and give two examples of a Type 1 hypervisor.
Q2) On Linux, the root user's home directory is /home/root.
A)True
B)False
Q3) an image of the entire partition on which an operating system is installed
A) dump
B) client-side virtualization
C) Finder
D) hypervisor
E) clone
F) presentation virtualization
G) vi editor
H) bash shell
I) thin client
J) Spotlight
Q4) What is the name of the OS X built-in backup utility?
A) iBackup
B) Time Machine
C) Backup Utility
D) Cloner
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