PC Maintenance and Repair
Exam Materials
Course Introduction
This course introduces students to the fundamentals of personal computer (PC) maintenance and repair. The curriculum covers essential topics such as diagnosing hardware and software problems, troubleshooting techniques, installing and maintaining operating systems, and proper handling of computer components. Students will gain hands-on experience assembling and disassembling PCs, upgrading hardware, managing storage devices, and implementing preventive maintenance practices. The course also addresses safety guidelines and best practices for effective and efficient repair, preparing students for entry-level roles in IT support or as computer repair technicians.
Recommended Textbook
A+ Guide to Managing and Maintaining Your PC 7th Edition by Jean Andrews
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22 Chapters
1099 Verified Questions
1099 Flashcards
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Page 2
Chapter 1: Introducing Hardware
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Sample Questions
Q1) Pointing device used to move a pointer on the screen and to make selections
A)Monitor
B)CPU
C)Megahertz
D)Flash ROM
E)Mouse
F)Hertz
G)Keyboard
H)Gigahertz
I)Motherboard
Answer: E
Q2) Some very basic instructions are stored on the motherboard-just enough to start the computer,use some simple hardware devices such as a monitor and keyboard,and search for an operating system stored on a storage device such as a hard drive or CD.
A)True
B)False
Answer: True
Q3) RAM memory is called ____________________ because it is temporary in nature.
Answer: volatile
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Chapter 2: Introducing Operating Systems
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Sample Questions
Q1) Creates a folder with a .zip extension
A)Briefcase
B)Virtual machine
C)Desktop
D)Service pack
E)Compressed folder
F)Parent folder
G)Legacy
H)File attributes
I)Patches
Answer: E
Q2) The OS ____ is responsible for interacting with hardware.
A)kernel
B)abstraction layer
C)driver layer
D)ring
Answer: A
Q3) The ____________________ is a window containing several small utility programs called applets that are used to manage hardware,software,users,and the system.
Answer: Control Panel
Page 4
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Chapter 3: Working With People in a Technical World
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Sample Questions
Q1) ____ is required if the customer must be told each key to press or command button to click.
A)Attitude
B)Arrogance
C)Patience
D)Objectivity
Answer: C
Q2) ____ a problem increases your value in the eyes of your coworkers and boss.
A)Taking ownership of
B)Ceding responsibility for
C)Relinquishing control of
D)Passing on
Answer: A
Q3) Explain how escalation is most likely done for help-desk support.
Answer: For help-desk support,escalation is most likely done in the call-tracking system where you keep your call notes.It's very important to include detailed information in your notes so that the next person can pick up the call without having to waste time finding out information you already knew.
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5
Chapter 4: Form Factors, power Supplies, and Working
Inside a Computer
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Sample Questions
Q1) The most commonly used form factor today
A)Volt
B)BTX
C)NLX
D)Watt
E)MicroBTX
F)Form factors
G)ATX
H)PicoBTX
I)Amp
Q2) The electrical requirements for motherboards change over time as new technologies make additional demands for power.
A)True
B)False
Q3) The easiest way to fix a power supply you suspect is faulty is to replace it.
A)True
B)False
Q4) For an ATX or BTX power supply,the remote switch wire from the case must be connected to the ____________________ before power will come on.
Page 6
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Chapter 5: All About Motherboards
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Sample Questions
Q1) The fast end of hub in the Intel i800 series chipsets,which contains the graphics and memory controller,connects to the system bus and is called the hub's ____.
A)North Bridge
B)South Bridge
C)Middle Bridge
D)North Gate
Q2) Discuss the value desktops.
Q3) PCIe is backward compatible
A)True
B)False
Q4) Today's PCs have four or five buses,each with different speeds,access methods,and protocols.
A)True
B)False
Q5) At the beginning of the boot drive (usually drive C)is the OS ____ record.
A)loop
B)boot
C)strap
D)master
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Chapter 6: Supporting Processors
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Sample Questions
Q1) Intel's current families of processors for the desktop include four major groups: ____.
A)the Pentium, the Phenom, the Celeron, and the Atom families
B)the Core, the Pentium, the Celeron, and the Atom families
C)the Sempron, the Core, the Celeron, and the Atom families
D)the Core, the Pentium, the Celeron, and the Molecule families
Q2) An overheated system can cause intermittent problems or cause the system to reboot or refuse to boot.
A)True
B)False
Q3) Processors can sense their operating temperatures and report that information to
A)BIOS
B)CMOS
C)RAM
D)CPU
Q4) Describe a chassis air guide.
Q5) If a specific component is giving an error message,update its
Q6) Describe how a case is designed for optimal airflow.
Page 8
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Chapter 7: Upgrading Memory
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Sample Questions
Q1) ____ memory temporarily holds data and instructions as the CPU processes them.
A)Random array
B)Read-only
C)Repeatable access
D)Random access
Q2) Laptops use a smaller version of a DIMM called a(n)____.
A)mDIMM
B)SO-DIMM
C)dDIMM
D)l-DIMM
Q3) In Windows,memory errors can cause frequent ____ errors.
A)General Fault
B)General Protection Fault
C)Stack Underflow
D)Heap Underflow
Q4) Mixing unbuffered memory with buffered or registered memory will work but is not recommended.
A)True
B)False
Q5) List three of the problems that issues with memory modules can cause.
Page 9
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Chapter 8: Supporting Hard Drives
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Sample Questions
Q1) Windows Vista technology that supports a hybrid drive is called ____.
A)ReadyRAM
B)ReadySpin
C)ReadyDrive
D)ReadyDisk
Q2) ____ on a circuit board inside the drive housing is responsible for writing and reading data to these tracks and sectors and for keeping track of where everything is stored on the drive.
A)Wetware
B)ROM
C)Firmware
D)Software
Q3) Explain the parallel ATA or EIDA drive standards.
Q4) List three things to check if BIOS setup does not recognize a newly installed hard drive.
Q5) External ____ is up to six times faster than USB or FireWire.
A)SATA
B)SCSI
C)IDE
D)DMA
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Chapter 9: Installing and Supporting Io Devices
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Sample Questions
Q1) If you have an available eSATA external port,you can use a protective hard drive ____ that will house and protect a hard drive outside the computer case.
A)ramp
B)tray
C)dock
D)sectional
Q2) Discuss the purpose of a KVM switch.
Q3) If you are trained to open a monitor case to replace a fuse,unplug the monitor and wait at least ____ minutes before opening the case so that capacitors have completely discharged.
A)5
B)20
C)30
D)60
Q4) Problems with a device can sometimes be solved by updating the ____ or firmware.
A)device patches
B)device drivers
C)device scanners
D)device containers
11
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Chapter 10: Multimedia Devices and Mass Storage
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Sample Questions
Q1) Discuss the biggest disadvantage of using tape drives.
Q2) A(n)____________________ standard is a standard generally accepted by the industry but not authorized by any official standards organization.
Q3) Describe TV tuner and video capture cards.
Q4) When burning a CD,DVD or BD,the hard drive needs some temporary holding space for the write process and should have at least ____ of free space.
A)1 MB
B)2 MB
C)1 GB
D)2 GB
Q5) ____ is a set of standards that are used to represent music in digital form.
A)MIDI
B)AIF
C)AU
D)WAV
Q6) Common file extensions for raw,uncompressed sound files are .wav and .tif.
A)True
B)False
Q7) List five things to try if you have problems with an optical drive.
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Chapter 11: PC Maintenance and Troubleshooting Strategies
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Sample Questions
Q1) Intended to legally protect the intellectual property rights of organizations or individuals to creative works,which include books,images,and software
A)Preventive maintenance
B)Backup
C)Trip hazard
D)Hard-disk loading
E)Site license
F)MSDS
G)EULA
H)Copyrights
I)Piracy
Q2) ____ from cigarettes can accumulate on fans,causing them to jam,which in turn will cause the system to overheat.
A)Nicotine
B)Carbon dioxide
C)Tar
D)Carbon monoxide
Q3) Explain why it is a good idea to trade suspected bad for known good when troubleshooting a PC.
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Chapter 12: Installing Windows
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Sample Questions
Q1) Intended for business users
A)Windows Vista Business
B)Windows XP Tablet PC
C)Windows Vista Ultimate
D)Windows Vista Home Basic
E)Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium
Q2) Has the most limited features and is intended to be used in developing nations
A)Windows Vista Business
B)Windows XP Tablet PC
C)Windows Vista Ultimate
D)Windows Vista Home Basic
E)Windows XP Media Center Edition
F)Windows Vista Starter
G)Windows Vista Enterprise
H)Windows XP Home Edition
I)Windows Vista Home Premium
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Page 14
Chapter 13: Maintaining Windows
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Sample Questions
Q1) Use the ____ command to defrag the drive from a command prompt window.
A)Optimize
B)Analyze
C)Defrag
D)Chkdsk
Q2) By default,Vista automatically defrags a drive every ____.
A)Wednesday at 1:00 AM
B)Monday at 3:00 AM
C)Friday at 1:00 AM
D)Tuesday at 4:00 AM
Q3) ____ creates restore points at regular intervals and just before you install software or hardware.
A)System Activation
B)System Protection
C)System Restoration
D)System Prevention
Q4) Depending on how fragmented the drive and how large the drive,defragmenting it can take less than an hour or as long as all night.
A)True
B)False
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Chapter 14: Optimizing Windows
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Sample Questions
Q1) If your desktop locks up,you can use ____ to refresh it.
A)Task Manager
B)Process Manager
C)Task List Manager
D)Task and Process Manager
Q2) A program that runs in the background and is called on by other programs to perform a background task
A)Task Scheduler
B)Event Viewer
C)Windows Vista ReadyBoost
D)Task Manager
E)Registry
F)Safe Mode
G)Gadgets
H)Computer Management
I)Service
Q3) Explain how to use Task Manager to change the priority level of an open application.
Q4) Describe the ways you can access Task Manager.
Q5) Discuss why it is important to keep the startup process clean.
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Chapter 15: Tools for Solving Windows Problems
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Sample Questions
Q1) To retrieve the command entered in the Recovery Console one character at a time,press the ____ key.
A)F1
B)F2
C)F3
D)F4
Q2) Discuss Safe Mode with Command Prompt.
Q3) In the Recovery Console,the command ____ deletes a directory.
A)MD
B)RD
C)CD
D)LD
Q4) If your hard drive is corrupted,you still might be able to recover data.
A)True
B)False
Q5) Explain what a system lock up means.
Q6) User mode errors that don't produce a STOP error can appear as a(n)____________________ in the notification area.
Q7) Discuss the Windows 2000 Emergency Repair Process.
Q8) Explain what will happen if the registry files are corrupted or deleted.
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Chapter 16: Fixing Windows Problems
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Sample Questions
Q1) Software manufacturers often publish updates or ____________________ for their software to address known problems.
Q2) Can sometimes fix drastic problems with system files and boot records
A)Chkdsk
B)Startup Repair
C)Emergency Repair Process
D)Task Manager
E)Digital signature
F)Automated System Recovery
G)Secondary logon
H)Software Explorer
I)Windows 2000/XP setup CD
Q3) During reinstallation,a fresh,clean installation of Vista will then be installed in the \____________________ folder.
Q4) Press ____ at startup to display the Advanced Boot Options menu.
A)F4
B)F8
C)F10
D)F12
Q5) Discuss what to consider when you think there might be data corruption.
Page 18
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Chapter 17: Networking Essentials
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Sample Questions
Q1) List the similarities and differences between cable modem and DSL.
Q2) To connect to the Internet,a network first connects to an ____.
A)Internet Survey Provider
B)Internet Service Provider
C)Interconnection Service Provider
D)Instant Service Provider
Q3) Describe DHCP.
Q4) When connecting to a private and secured wireless access point,you must provide the information that proves you have the right to use the network.
A)True
B)False
Q5) Wireless networks are either public,unsecured hotspots or private,secured hotspots. A)True
B)False
Q6) The major disadvantage of using Telnet to connect to a remote computer is the lack of ____________________.
Q7) ____________________ communication uses cable lines that already exist in millions of households.
Page 19
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Chapter 18: Networking Practices
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Sample Questions
Q1) A DSL installation works very differently than a cable modem installation.
A)True
B)False
Q2) Refers to the success of communication over the Internet
A)Private profile
B)Jitter
C)Man-in-the-middle attack
D)Proxy server
E)VoIP
F)Public profile
G)Quality of Service
H)Nslooku
I)FTP
Q3) Because electrical interference can be a problem with VoIP phones,each network cable connected to a VoIP phone needs a(n)____ clamp attached.
A)ceramic
B)ferrite
C)plastic
D)aluminum
Q4) List the directions if you are using a USB cable to connect to your cable modem.
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Chapter 19: Security Essentials
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Q1) For the health care industry,the ____ includes regulations to secure patient data that apply to all health care companies and professionals.
A)GLB
B)NIST
C)SOX
D)HIPAA
Q2) In the computer arena,____ is the practice of tricking people into giving out private information or allowing unsafe programs into the network or computer.
A)social engineering
B)social hacking
C)hacktivism
D)social motivation
Q3) As a defensive and offensive measure to protect against malicious software,install and run ____ software and keep it current.
A)virus
B)antivirus
C)spyware
D)Trojan
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Chapter 20: Security Practices
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Sample Questions
Q1) Permissions manually set for a subfolder or file cannot override inherited permissions.
A)True
B)False
Q2) Explain the Authenticated Users group.
Q3) For a stand-alone computer that is not part of a Windows domain,the EFS encrypting process generates a ____ digital certificate to be used for the encryption.
A)publicly-signed
B)network-signed
C)system-signed
D)self-signed
Q4) To see a list of services managed by Svchost,enter this command in a command-prompt window: ____.
A)taskview /svc
B)taskmgr /svc
C)tasklist /SVC
D)tasklist /all
Q5) Discuss the methods to deal with infected or damaged boot sectors or corrupted BIOS code.
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Chapter 21: Supporting Notebooks
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Sample Questions
Q1) Input device that can be used to hand draw
A)Port replicator
B)Touch pad
C)Solid State Device
D)Wake on LAN
E)Graphics tablet"
F)Notebook
G)Hibernation
H)Keyboard
I)Stylus
Q2) A MicroDIMM that contains SDRAM has ____ pins.
A)120
B)124
C)144
D)172
Q3) A MicroDIMM that contains DDR SDRAM has ____ pins.
A)120
B)124
C)144
D)172
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Chapter 22: Supporting Printers
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Sample Questions
Q1) A type of electrophotographic printer that can range from a small,personal desktop model to a large,network printer capable of handling and printing large volumes continuously
A)Windows GDI
B)Defragmenter
C)Inkjet printer
D)Raw data
E)Ghosted images"
F)Extension magnet brush
G)Laser printer
H)Impact printer
I)Chkdsk
Q2) Manufacturers of high-end printers provide ____ kits,which include specific printer components,step-by-step instructions for performing maintenance,and any special tools or equipment you need to do maintenance.
A)toner maintenance
B)printer development
C)imaging management
D)printer maintenance
Q3) ____________________ printers use a type of ink-dispersion printing.
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