Patient Care Communication Question Bank
Course Introduction
Patient Care Communication is a foundational course designed to develop students skills in effectively interacting with patients, families, and members of the healthcare team. Emphasis is placed on verbal and nonverbal communication, active listening, cultural competence, and empathy to build trust and rapport in diverse clinical settings. Students will explore strategies for overcoming communication barriers, delivering difficult news, and advocating for patient needs. The course combines theoretical principles with practical exercises, case studies, and role-playing scenarios to prepare healthcare professionals for clear, compassionate, and ethical patient interactions.
Recommended Textbook
Interpersonal Relationships Professional Communication Skills for Nurses 7th Edition by Arnold
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26 Chapters
424 Verified Questions
424 Flashcards
Source URL: https://quizplus.com/study-set/1276
Page 2
Chapter 1: Theory Based Perspectives and Contemporary Dynamics
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25205
Sample Questions
Q1) When admitting a client to the medical-surgical unit,the nurse asks the client about cultural issues.The nurse is demonstrating use of the concept of A) person.
B) environment.
C) health.
D) nursing.
Answer: B
Q2) A young mother tells the nurse,"I'm worried because my son needs a blood transfusion.I don't know what to do,because blood transfusions cause AIDS." Which central nursing construct is represented in this situation?
A) Environment
B) Caring
C) Health
D) Person
Answer: D
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Page 3
Chapter 2: Professional Guides for Nursing Communication
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25206
Sample Questions
Q1) The nurse observes a client pacing the floor.The nurse validates an inference when speaking to the client by stating,
A) "You are anxious, so let's talk about it."
B) "Let's try some deep breathing to help you relax."
C) "You seem anxious. Will you tell me what is going on?"
D) "Clients who pace usually need to talk to a physician. Should I call yours?"
Answer: C
Q2) The nurse collects both objective and subjective data.An example of subjective data is
A) BP 140/80.
B) skin color jaundiced.
C) "I have a headache."
D) history of seizures.
Answer: C
Q3) The plan of care serves as the structural framework for
A) maintaining confidentiality.
B) attaining self-actualization.
C) maintaining therapeutic communication.
D) providing safe, high-quality care.
Answer: D
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Chapter 3: Clinical Judgment and Ethical Decision Making
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25207
Sample Questions
Q1) Which of the following describes the first step in acquisition of a value?
A) There must be pride in and happiness with the choice.
B) The value must be acted upon in a pattern of behavior consistent with the choice.
C) The value should be the result of conscious choice.
D) The value must be chosen after careful consideration of each alternative.
Answer: C
Q2) Which of the following is true about critical thinkers? Critical thinkers
A) are open minded.
B) are able to consider alternatives.
C) use a purposeful reasoning process.
D) use a linear thinking process.
E) are able to recognize information gaps.
Answer: A,B,C,E
Q3) During the third step in the critical thinking process
A) new data are obtained.
B) values are clarified.
C) existing information is compared with past knowledge.
D) the problem is identified.
Answer: C
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Chapter 4: Clarity and Safety in Communication
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25208
Sample Questions
Q1) When educating staff about how to reduce errors and increase safety,the nurse manager emphasizes the importance of communication that is
A) clear.
B) vague.
C) timely.
D) accurate.
E) unambiguous.
Q2) A student nurse is learning about how to reduce errors and increase safety.The nursing instructor recognizes that further teaching is warranted when the student nurse states which of the following?
A) "When communicating with clients, I will be clear."
B) "I will be timely in my communication with clients."
C) "I will promote communication with clients that is ambiguous."
D) "When communicating with clients, I will ensure the client understood."
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Chapter 5: Developing Therapeutic Communication Skills
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25209
Sample Questions
Q1) A client is admitted to the hospital for unsteady gait resulting in frequent falls.Which of the following is a circular question that the nurse could ask this client?
A) "Tell me more about your falls at home."
B) "How will this hospitalization affect your family?"
C) "Have you experienced dizziness and imbalance before?"
D) "Can you tell me what brought you here?"
Q2) The nurse demonstrates understanding of the concept of metacommunication through
A) recognizing the impact of communication on others.
B) actively listening with good eye contact.
C) implementing barriers to effective communication.
D) ensuring that verbal and nonverbal messages are incongruent.
Q3) When therapeutically communicating with a client who has just found out he is HIVpositive,the nurse should focus on
A) professional needs.
B) an unlimited time frame for communication.
C) verbal communication only between the client and the nurse.
D) achieving identified health-related goals.
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Chapter 6: Variation in Communication Styles
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25210
Sample Questions
Q1) Which of the following is a description of metacommunication?
A) Communication style
B) Nonverbal communication
C) Verbal communication
D) Nonverbal and verbal communication
Q2) When communicating with a client,which of the following best demonstrates the use of nonverbal communication?
A) Ignoring nonverbal cues
B) Holding the client's hand
C) Conversing with the client
D) Using incongruent nonverbal behaviors
Q3) When communicating about a client with a health care provider from another culture,the nurse states,"The client stopped taking his medications last week when he fell off the wagon." The health care provider looks at the nurse blankly.This is an example of A) connotation.
B) information processing.
C) time span between messages.
D) nonverbal cultural variations.
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8
Chapter 7: Intercultural Communication
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25211
Sample Questions
Q1) When communicating with a client from Thailand who speaks limited English,the nurse should
A) use technical jargon and complex sentences.
B) recognize nodding as an indicator the client agrees with what the nurse is saying.
C) speak quickly and concisely, using complex words.
D) provide advice in a matter-of-fact, concise manner.
Q2) When caring for a client from a different culture,which of the following is the best assessment approach by the nurse?
A) "Are there any special cultural beliefs about your illness that might help me give you better care?"
B) "Describe to me your position of greatest relief from pain and discomfort."
C) "I will return shortly to give you a pain medication. Is there anything else that you need?"
D) "I will roll your bed down and place a pillow between your legs."
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9
Chapter 8: Therapeutic Communication in Groups
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17 Verified Questions
17 Flashcards
Source URL: https://quizplus.com/quiz/25212
Sample Questions
Q1) Which of the following describes group think?
A) A member of a corporate executive committee states, "You could be making a big mistake."
B) Members of a corporate executive committee fail to inform the chairperson that some middle managers do not support the decision.
C) A corporate executive committee cancels a press conference in light of poor market survey results.
D) Members demonstrate a willingness to take interpersonal risks
Q2) A member of a support group frequently whispers to other members of the group and appears indifferent and passive during group meetings.Which of the following nonfunctional self-roles is represented in this situation?
A) Aggressor
B) Avoider
C) Blocker
D) Self-confessor
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10
Chapter 9: Self Concept in Professional Interpersonal
Relationships
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14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/25213
Sample Questions
Q1) Which of the following statements is true about self-esteem?
A) It is an objective emotional process.
B) Achievements lead to high self-esteem.
C) It is the emotional value a person places on his or her self-concept.
D) It is a concept that becomes fixed.
Q2) When directing the behavior of clients,it is important for the nurse to
A) understand the dimensions of self-concept.
B) become personally involved with each client.
C) learn to control one's feelings.
D) offer limited guidance and support.
Q3) Identify the type of perceptual alteration represented in the following example: Jim,a 12-year-old,states,"I am different from others in my physical education class because I am the class dunce."
A) Distorted reality
B) Selective attention
C) Self-fulfilling prophecy
D) Cognitive distortion
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Page 11
Chapter 10: Developing Therapeutic Relationships
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/25214
Sample Questions
Q1) A client has been informed by her physician that she requires emergency surgery.The client tells the nurse,"I will have the surgery after I attend my family vacation."
Which of the following is the most appropriate mutual goal for the client?
A) The client will accept the recommended medical regimen.
B) The client will alternate activity with rest throughout the day.
C) The client will take a leave of absence from her work schedule.
D) The client will check her blood pressure four times a day.
Q2) Which of the following personality characteristics can affect the nurse's ability to function in a therapeutic manner,if disclosed to the client?
A) The nurse is shy.
B) The nurse becomes angry when criticized.
C) The nurse has difficulty handling conflict.
D) The nurse struggles with getting up in the morning.
Q3) Which of the following examples indicates adherence to client confidentiality?
A) Talking about the client's symptoms in front of family members
B) Using the client's name in a social conversation
C) Sharing client information with other members of the health care team as needed
D) Reading a friend's chart on another hospital unit
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Chapter 11: Bridges and Barriers in Therapeutic Relationships
Available
16
16 Flashcards
Source URL: https://quizplus.com/quiz/25215
Sample Questions
Q1) Which of the following describes proxemics?
A) Study of relationship between message and topic at hand
B) Study of implied meanings within individuals
C) Study of an individual's use of space
D) Study of the emotional personal space boundary
Q2) Which of the following demonstrates the use of the caring process?
A) Respecting the uniqueness of every client
B) Problem solving for the client
C) Performing tasks for the client
D) Communicating expectations of the health care team
Q3) The nurse knocks on the client's door and waits for the client to answer before entering the room.The nurse is demonstrating
A) nonverbal communication skills.
B) respect for the client's personal space.
C) respect for the client's confidentiality.
D) respect for the client's gender difference.
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13
Chapter 12: Communicating With Families
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25216
Sample Questions
Q1) Regardless of how uniquely they are defined,strong emotional ties and durability of membership characterize
A) family function.
B) family process.
C) family relationships.
D) family ecomap.
Q2) The nurse is caring for a client who reports having marital difficulties.When experiencing heightened anxiety related to his health issues,the client chooses to discuss his feelings with a female friend rather than with his spouse.The nurse recognizes the client's actions as a defensive way of reducing,neutralizing,or defusing heightened anxiety known as
A) systems' thinking.
B) triangles.
C) feedback loops.
D) multigenerational transmission.
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Page 14
Chapter 13: Resolving Conflicts Between Nurse and Client
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25217
Sample Questions
Q1) A client on a psychiatric unit is found pacing the halls and angrily punching at the wall.The nurse's primary goal should be to A) assertively tell the client to stop the behavior. B) suggest that the client write in a journal to help relieve anxiety. C) speak in a loud voice in order to alert other staff members.
D) maintain safety while helping the client.
Q2) The nurse is caring for an intoxicated client who has been admitted to the emergency department.The client appears very angry and frequently shouts at the nurse and demands to see the physician.The best response by the nurse is to use A) blaming.
B) empathy.
C) competition.
D) "I" statements.
Q3) The most effective problem-solving style for genuine resolution that creates a win-win situation is
A) accommodation.
B) avoidance.
C) competition.
D) collaboration.
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Page 15
Chapter 14: Communicating to Encourage Health Literacy, health
Promotion, and Prevention of Disease
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25218
Sample Questions
Q1) A client who overeats and is overweight is admitted to the hospital for shortness of breath.Which of the following statements by the nurse reflects Bandura's social theory?
A) "Your cardiac studies reveal an enlarged heart. This is a sign of cardiac problems."
B) "I know you love to eat, but your current lifestyle is not conducive to good health."
C) "Can you remember what it was like to get up and go to work every day? Your buddies miss you."
D) "If you were to lose weight, you would no longer experience shortness of breath. Just think about how much better you would feel to breathe normally."
Q2) Precede components of the Precede/Proceed Model of Health Promotion include which of the following?
A) Social diagnosis
B) Epidemiological diagnosis
C) Implementation
D) Outcome evaluation
E) Educational and organizational diagnosis
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Page 16
Chapter 15: Health Teaching and Coaching
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25219
Sample Questions
Q1) The concept that "the teacher must start where the learner is" was proposed by whom?
A) Skinner
B) Premack
C) Rogers
D) Taylor
Q2) When assessing teaching and learning needs at discharge,the nurse should focus on which of the following?
A) What potential problems are likely to prevent a safe discharge
B) The client's ability to pay for his or her hospitalization
C) What potential problems are likely to cause complications or readmission
D) What prior knowledge or experience the client and family has with the current problem
E) What skills and equipment are needed to manage the problem at home
F) Who or what agency will assume responsibility for continuing care
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17
Chapter 16: Empowerment-Oriented Communication
Strategies to Reduce Stress
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25220
Sample Questions
Q1) A client tells the nurse,"I think I'm losing my mind." The best response by the nurse is
A) "Tell me what you are experiencing right now."
B) "You should take a nap now; it will help you to feel better."
C) "If you say that you're losing mind, you really will lose your mind."
D) "I don't think you really feel that you are losing your mind."
Q2) The nurse is caring for a client who works as a boxer.The client states,"I was picked on a lot when I was little,so I got really angry and now I work through the anger by boxing." The nurse recognizes the client is demonstrating which ego defense mechanism?
A) Denial
B) Intellectualization
C) Sublimation
D) Repression
Q3) Current research suggests that men and women respond to stress in which of the following ways?
A) Men use nurturing activities to reduce stress.
B) Women use a "tend and befriend" approach to stress.
C) Men and women respond to stress in a similar manner.
D) Women respond to stress with patterns of "fight or flight."
Page 18
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Chapter 17: Communicating With Clients Experiencing
Communication Deficits
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14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/25221
Sample Questions
Q1) When communicating with a client diagnosed with a serious mental disorder,it is important for the nurse to recognize which of the following?
A) Clients with mental disorders never have intact sensory channels
B) Clients with a 'flat affect' are easier to understand
C) Clients with mental disorders are always very talkative
D) Clients with mental disorders may suffer from social isolation and impaired coping
Q2) Which of the following is true in relation to communication deficits?
A) Communication deficits occur only as a result of physical disabilities.
B) Communication deficits can arise from sensory deprivation.
C) Individuals who are equally impaired are equally disabled.
D) The primary nursing goal is to minimize the client's independence.
Q3) When caring for the client with macular degeneration,the nurse should
A) face the client directly.
B) stand to the client's side.
C) hold the client's arm when walking.
D) refrain from touching the client.
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Page 19
Chapter 18: Communicating With Children
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25222
Sample Questions
Q1) When admitting an adolescent to a hospital unit,the nurse knows she should keep in mind which of the following?
A) The nurse should use the "three wishes" question to assess cognitive level.
B) When a teen asks a direct question, the teen does not really want the answer.
C) Teens recognize that life is a roller-coaster ride with ups and downs.
D) Teens are able to self-assess competency.
Q2) The nurse is caring for a postoperative preschooler who is crying and has been refusing to eat.The best communication strategy for the nurse to use is to
A) avoid providing the child with simple explanations.
B) assign the child to a different nurse in order to optimize socialization.
C) give the child some clay, crayons, and paper.
D) encourage the child to express complex thoughts and feelings.
Q3) When assessing a child's reaction to illness,it is important for the nurse to A) observe the interaction between parent and child.
B) recognize that chronological age matches cognitive level.
C) realize that children are more comfortable with female health care providers.
D) recognize that the child's behavior will be age appropriate.
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Chapter 19: Communicating With Older Adults
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16 Verified Questions
16 Flashcards
Source URL: https://quizplus.com/quiz/25223
Sample Questions
Q1) The nurse is caring for an older adult client who has been diagnosed with dementia.The nurse recognizes which of the following as true in relation to the use of touch with this client?
A) Clients with dementia can ask for touch.
B) Clients with dementia can create touch for themselves.
C) Clients with dementia can become more anchored in the present time, space, and humanity when touched.
D) Clients with dementia can tell the nurse about the meaning of touch.
Q2) The nurse is caring for an older adult client who has early moderate cognitive impairment and has been diagnosed with dementia.When interacting with the client's family,the nurse should teach family members that
A) memory for recent events is retained longer than remote memory.
B) it is important to focus on recent events when asking the client questions.
C) reminiscing about the past can cause the client undue distress.
D) reminiscing about the past can be a means of connecting.
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21
Chapter 20: Communicating With Clients in Crisis
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25224
Sample Questions
Q1) The nurse is caring for a family that is experiencing a crisis.The nurse recognizes that interventions for initial family responses to crisis include
A) minimizing the family's sense of control within the hospital environment.
B) prohibiting extreme expression of feelings.
C) providing the family with information that is lengthy and abstract.
D) repeating and frequently reinforcing information.
Q2) The nurse is performing an initial assessment on a mental health client in the emergency department.The client is uncooperative,and the nurse recognizes the client's behavior is escalating.The most appropriate response by the nurse is to
A) use a vulnerable stance.
B) maintain constant eye contact.
C) move quickly with hands hidden behind back.
D) ignore provocative statements.
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22
Chapter 21: Communicating With Clients and Families at the End of Life
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18 Verified Questions
18 Flashcards
Source URL: https://quizplus.com/quiz/25225
Sample Questions
Q1) A client's adult children call the nurse hourly with concerns about their mother's death and end-of-life care.The nurse's best response is to
A) provide detailed, scientific information.
B) discuss physical symptoms.
C) withhold information to avoid unnecessary fears.
D) provide frequent updates.
Q2) When evaluating care of dying clients,the nurse recognizes that interventions have been unsuccessful if the
A) client does not get past the stage of denial.
B) client dies in peace surrounded by loved ones.
C) client dies while experiencing pain.
D) nurse refuses to allow the client to be sad.
Q3) Which of the following is an inappropriate intervention for communicating with terminally ill clients?
A) Allowing the client to lead discussions about the future
B) Offering automatic responses and trite reassurances
C) Respecting the individual's pattern of communication
D) Maintaining a sense of calm
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Chapter 22: Role Relationships and Interprofessional Communication
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/25226
Sample Questions
Q1) A nurse,who has been practicing for 4 years,demonstrates competence,speed,and flexibility when performing clinical skills.According to Benner,the nurse is practicing at which developmental stage?
A) Advanced beginner
B) Competency
C) Proficiency
D) Expert
Q2) Essential components of interprofessional professionalism are clear communication,caring,professional ethics,and A) aesthetics.
B) altruism.
C) justice.
D) truth.
Q3) The nurse contacts the client's case manager to provide information about the client's hospital treatment plan.This is an example of which type of advocacy?
A) Role modeling
B) Educational informing
C) Collaboration
D) Anticipatory guidance
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Chapter 23: Communicating With Other Health Professionals
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12 Verified Questions
12 Flashcards
Source URL: https://quizplus.com/quiz/25227
Sample Questions
Q1) The charge nurse is working with a group of staff nurses on a hospital unit.When delegating to the staff nurses,the charge nurse determines that there is conflict among the group.The charge nurse should
A) wait for the staff nurses to discuss the problems that are related to the conflict.
B) perform simultaneous activities when listening to the staff nurses.
C) present the staff nurses with documented data that is irrelevant to the conflict.
D) briefly summarize when providing the staff nurses with feedback.
Q2) The nurse manager is working with staff members to promote conflict resolution.The nurse manager recognizes that additional teaching is warranted when a staff member states,
A) "I will solicit the perspectives of others."
B) "I will remember to criticize ideas, not people."
C) "I will demonstrate manipulation when working with others."
D) "I will avoid becoming emotional when discussing the conflict."
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Chapter 24: Communicating for Continuity of Care
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Sample Questions
Q1) To build relational continuity with each client,the nurse strives for
A) the use of data to tailor current treatment and care to each client's evidenced needs.
B) accurate record sharing and technology to allow real-time communication exchanges between providers and with clients in remote sites.
C) a consistent, coherent care management approach that can be flexibly adjusted as client needs change.
D) a therapeutic relationship with a practitioner that spans more than one episode of care and leads, in the practitioner, to a sense of clinical responsibility and an accumulated knowledge of the client's personal and medical circumstances
Q2) The nurse demonstrates understanding of continuity of care (COC)when doing which of the following?
A) Providing care in an untimely manner
B) Utilizing management plans that are inconsistent
C) Encouraging a longitudinal construct in health care
D) Demonstrating inflexibility when managing the client's care
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Chapter 25: Documentation in an Electronic Era
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14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/25229
Sample Questions
Q1) The nursing diagnosis for a client is immobility related to a stroke.Which classification system can be readily used with this diagnosis?
A) Omaha system of client problems
B) Clinical pathways
C) Nursing intervention classification
D) International classification of disease (ICD)
Q2) All of the following are true about electronic records except A) they are portable.
B) they are less durable than paper charting.
C) they are easily transferable.
D) they are more durable than paper charting.
Q3) A client is 3 days postoperative from gallbladder surgery secondary to gallstones.Domain: Physiological.Class: Fluid and electrolyte balance.Activity: Check intravenous fluid rate intake every hour.Which of the following nursing coding systems is represented in this situation?
A) North American Nursing Diagnosis (NANDA)
B) Nursing intervention classification
C) Nursing outcome classification
D) Omaha system of client problems
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Chapter 26: Communicating at the Point of Care: Application of
Ehealth Information Technologies
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15 Flashcards
Source URL: https://quizplus.com/quiz/25230
Sample Questions
Q1) The nurse is teaching a group of nursing students about an umbrella term for services that use communications technology,defined as any real-time interactive use of the Internet for delivery of health care from a distance using telecommunications technologies.This term is known as all of the following except A) telehealth.
B) telenursing.
C) telemetry.
D) telemedicine.
Q2) A nursing instructor educates a student nurse about standards of effective communication.The nursing instructor recognizes that additional teaching is warranted when the student nurse lists which of the following as a standard of effective communication?
A) Clear
B) Timely
C) Lengthy
D) Complete
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