Organizational Development Practice Questions
Course Introduction
Organizational Development focuses on the strategies and processes used to improve an organization's effectiveness, adaptability, and well-being. The course explores theories and practical approaches for diagnosing organizational challenges, designing and implementing change initiatives, and fostering a culture of continuous improvement. Students will examine topics such as organizational structure, leadership, team dynamics, change management, and the role of communication in driving successful transformations. Through case studies, simulations, and group projects, learners will develop skills to facilitate positive change, manage resistance, and align organizational practices with strategic goals.
Recommended Textbook Essentials of Organizational Behavior 2nd Edition by
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15 Chapters
1582 Verified Questions
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Page 2
Terri A. Scandura
Chapter 1: What Is Organizational Behavior?
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) According to a recent Gallup study, the primary reason listed by most employees for being disengaged at work was ______.
A) low pay
B) relationships with coworkers
C) workplace safety
D) their boss
Answer: D
Q2) Critical thinking is ______.
A) group-directed
B) self-disciplined
C) group monitored
D) self-damaging
Answer: B
Q3) Providing employees with gifts or empathy wages makes employees feel appreciated.
A)True
B)False
Answer: TRUE
Q4) Identify the various levels of analysis within organizational behavior.
Answer: Individual, dyad, group and team, and organizational and industry
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Chapter 2: Personality and Person Environment Fit
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Which of the following Big 5 personality traits describes a willingness to embrace new ideas and situations?
A) openness
B) conscientiousness
C) extraversion
D) agreeableness
Answer: A
Q2) Dre is looking forward to starting his own business. According to RIASEC, the personality type that will probably be most helpful for him to possess is ______.
A) realistic
B) artistic
C) enterprising
D) conventional
Answer: C
Q3) High self-monitoring always produces positive outcomes
A)True
B)False
Answer: FALSE
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Chapter 3: Emotions and Moods
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following is a likely outcome associated with emotional intelligence?
A) increased turnover
B) increased performance
C) increased exit
D) increased negative affect
Answer: B
Q2) Which of the following is something we can safely say about emotional intelligence?
A) It is directly related to emotional labor.
B) It predicts your career success.
C) It is foolproof and has no detractors.
D) It develops over a person's life span and can be enhanced through training.
Answer: D
Q3) Positive emotions can be contagious.
A)True
B)False
Answer: TRUE
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Page 5
Chapter 4: Attitudes and Job Satisfaction
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) If employees are satisfied with one aspect of work, they are satisfied with all aspects of their job.
A)True
B)False
Q2) Attitudes are ______.
A) simple/straightforward
B) impossible to measure
C) complex
D) unimportant in organizational life
Q3) Smita is looking for a job. Research shows which of the following will help her be successful in the job search?
A) maintaining a positive attitude
B) forming a negative self-image
C) being self-critical
D) being passive
Q4) Research has shown core self-evaluation has been positively related to ______.
A) persistence in job search
B) pessimism about job search
C) job search failure
D) negative attitude about oneself
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Andre has been accused of exhibiting too much political behavior at work in the past. According to the text, what is one way he can reduce this perception of his political behavior?
A) focus on developing his own power in an organization
B) get others to do what he wants
C) make more effective decisions
D) expand his knowledge of the political network in his organization.
Q2) Each person's perception is their reality.
A)True
B)False
Q3) Which of the following characterizes decision-making for leaders?
A) Decision-making is an innate skill and cannot be improved with training.
B) Decisions are often made under pressure and with incomplete information.
C) Decision-making is relatively unimportant to overall organizational effectiveness.
D) Decisions are always straightforward and lack complexity.
Q4) Describe prospect theory and the importance of framing a decision.
Q5) Describe Amabile's three-component model of creativity.
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Q6) Describe the role of intuition in decision-making.
Q7) Compare and contrast the rational decision-making model and bounded rationality.
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Page 8
Chapter 6: Leadership
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Which of the following leadership types is defined by behavior that mobilizes extra effort from followers?
A) transactional leadership
B) transformational leadership
C) humble leadership
D) laissez-faire leadership
Q2) In order to develop an effective working relationship with your boss, you should ______.
A) avoid unnecessary contact with your boss
B) be dependable and honest above all
C) tell your boss what they want to hear, even if untrue
D) undermine your coworkers
Q3) Dylan is adept at determining the right ethical decision. This describes which component of ethical leadership?
A) moral sensitivity
B) moral judgment
C) moral motivation
D) moral action
Q4) Compare and contrast transformational and transactional leadership.
Q5) Is LMX fair? Should leaders treat all followers alike?
Page 9
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Chapter 7: Power and Politics
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) Research so far has shown that the perceptions of the effectiveness of influence tactics ______.
A) are multicultural
B) are specific to the U.S.
C) are only applicable in North America
D) are specific to China
Q2) Eldon did not do well on his midterm exam and is worried about passing his final OB exam He tells his teammates about his failure on the exam and overall concerns. Eldon is using the ______ impression management tactic.
A) self-promotion
B) intimidation
C) supplication
D) faking
Q3) The ability to make a request and get a response due to the nature of the roles between two people is personal power.
A)True
B)False
Q4) Identify the differences between individual and organizational sources of power.
Q5) Explain why political skill is important.
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Chapter 8: Motivation: Core Concepts
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) Which of the following is intensity in the motivation process?
A) what a person does
B) how hard a person works
C) how long a person works
D) how smart a person works
Q2) Describe how the expectancy theory of motivation predicts effort.
Q3) Which of the following is the need protection from physical harm?
A) self-actualization
B) esteem
C) physiological
D) safety
Q4) Which of the following is a benefit of understanding the job characteristics theory?
A) Jobs can be designed so that people are more motivated.
B) Jobs can be designed so that people are more frustrated.
C) Jobs can be designed so that people work more steadily.
D) Jobs can be designed so that people are more creative.
Q5) Motivation may be lower if employees feel their organization is unfair.
A)True
B)False
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Chapter 9: Motivation: Applications
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Sample Questions
Q1) Tran is interested in incorporating research-based recommendations on how to use monetary rewards effectively. Which of the following is an implementation guideline for the principle of "make rewards contingent on performance"?
A) ensure pay levels vary significantly based on performance levels
B) distribute fake currencies or reward points that can later be traded for cash, goods, or services
C) only promise rewards that are available
D) specify what employees are expected to do, as well as what they should refrain from doing
Q2) Which of the following best describes observational learning?
A) learning from listening to a teachers' lecture
B) learning from watching a TV program about sharks
C) learning from reading a textbook
D) learning from watching others
Q3) Paying someone for something they like to do may actually decrease their motivation.
A)True
B)False
Q4) Discuss how to use monetary rewards effectively.
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Chapter 10: Group Processes and Teams
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109 Flashcards
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Sample Questions
Q1) Cohesion and team performance are negatively related.
A)True
B)False
Q2) The individual's knowledge that she or he belongs to certain social groups together with some emotional and value significance to them of this group membership is called
A) nominal group technique
B) social identity theory
C) norms
D) team cohesion
Q3) Compare and contrast two models of team development.
Q4) Explain the relationship between team purpose and performance by using a team charter.
Q5) A group challenge that is common in student project teams is ______.
A) groupthink
B) social loafing
C) consensus building
D) goal agreement
Q6) Explain why cohesion may not always be a good thing.
Q7) Describe the positive and negative aspects of diversity in teams.
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Chapter 11: Managing Conflict and Negotiation
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) Which of the following conflict-handling styles is when both parties confront the issue directly and discuss alternative courses of action?
A) obliging
B) avoiding
C) compromising
D) integrating
Q2) Describe the steps in the negotiation process.
Q3) Which of the following is not true regarding mediators and arbitrators?
A) They are neutral third parties.
B) Arbitrators make the decision, while mediators help the two parties come to a solution.
C) They are generally brought in when conflict has become so complex that a more formalized dispute resolution method is needed.
D) They are generally less expensive than an ombudsman or peer review.
Q4) Distributive bargaining is approached as a zero-sum game.
A)True
B)False
Q5) Describe how team conflict affects team performance.
Q6) Compare and contrast the five conflict resolution styles.
Page 14
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Chapter 12: Organizational Communication
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112 Flashcards
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Sample Questions
Q1) If a nonverbal message contradicts a verbal message, ______.
A) the nonverbal message will carry the meaning
B) the verbal message will carry the meaning
C) the tone will be all that matters
D) the message will need to be repeated
Q2) Which of the following communication network is slightly less centralized than the all-channel network since two persons are closer to the center of the network?
A) circle
B) Y-pattern
C) chain
D) all-channel
Q3) ______ is a barrier to organizational change and compromises the ability to hear different points of view on important organizational matters.
A) Input
B) Downward communication
C) Voice
D) Withholding information
Q4) Why do employees remain silent or withhold information? Give an example of how to address this.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Michaela wants to create a shared culture that all followers can embrace regardless of gender, race or ethnicity, age, sexual orientation, and/or disability status. Which of the following statements should she be cognizant of?
A) She should balance needs of organization and employees.
B) She should focus solely on the needs of the organization.
C) She should focus solely on her needs.
D) She should focus solely on the needs of her employees.
Q2) Which of the following leadership behaviors identified by the culturally endorsed implicit leadership theory is defined as--independent and individualistic leadership?
A) charismatic/value-based
B) participative
C) self-protective
D) autonomous
Q3) Cultural tightness is associated with order and efficiency, conformity, and low rates of change.
A)True
B)False
Q4) Compare and contrast high-context and low-context cultures.
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16
Chapter 14: Organizational Culture
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Sample Questions
Q1) Which of the following is one of the seven characteristics of organizational culture?
A) strategy orientation
B) process orientation
C) peer orientation
D) outcome orientation
Q2) The climcult perspective suggests that culture and climate work together to influence which of these?
A) How people experience their work environment.
B) How culture becomes real.
C) How satisfied employees are at work.
D) How well the company will perform in the long term.
Q3) The difference between culture and climate is that climate is an evolved context and culture is a situation that employees are in.
A)True
B)False
Q4) Explain the concept of climcult.
Q5) Organizational cultures and climates are the same thing.
A)True
B)False
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Chapter 15: Leading Change and Stress Management
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Sample Questions
Q1) Positive or what is known as "good stress" is called ______.
A) hindrance-related stress
B) psychological-related stress
C) behavioral-related stress
D) challenge-related stress
Q2) Hinton is trying to actively make changes to his workplace and the practices of his organization before some threat occurs. Which of the following best describes the type of change he is engaging in?
A) radical
B) reactive
C) proactive
D) incremental
Q3) The combination of greater psychological job demands and lower job control is the definition of ______.
A) cognitive dissonance
B) change uncertainty
C) psychological job strain
D) organizational stress
Q4) Describe Kotter's model for leading organizational change.
Q5) Compare and contrast the four subsystems for organizational change.
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