Organizational Theory Test
Preparation
Course Introduction
Organizational Theory explores the fundamental concepts, frameworks, and perspectives used to understand how organizations function, evolve, and interact within their environments. The course examines the structure, design, culture, and dynamics of organizations, analyzing both classical and contemporary theories. Students will learn about the impact of external factors such as technology, globalization, and regulations on organizational behavior, as well as internal processes including leadership styles, decision-making, power distribution, and change management. By critically evaluating real-world cases and theoretical models, students will gain insights into the complexities of organizational life and develop analytical skills essential for effective management and organizational analysis.
Recommended Textbook
Canadian Organizational Behaviour 9th Edition by Steven McShane
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2919 Verified Questions
2919 Flashcards
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Chapter 1: Introduction to the Field of Organizational Behaviour
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166 Verified Questions
166 Flashcards
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Sample Questions
Q1) Knowledge management is an extension of:
A)traditional accounting methods of measuring corporate assets.
B)the organizational learning perspective of organizational behaviour.
C)microeconomic principles of supply and demand.
D)the efficiency model of industrial engineering.
E)None of the answers apply.
Answer: B
Q2) Almost all organizational behaviour theories share an implicit or explicit objective of making organizations more effective.
A)True
B)False
Answer: True
Q3) Organizational behaviour knowledge helps us influence people and organizational events.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Individual Behaviour, Personality, and Values
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206 Verified Questions
206 Flashcards
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Sample Questions
Q1) Uncertainty avoidance is the degree to which people tolerate ambiguity,or feel threatened by ambiguity and uncertainty.
A)True
B)False
Answer: True
Q2) Extraversion is one dimension of:
A)the MARS model.
B)Schwartz's values model.
C)Myers-Briggs Type Indicator.
D)''Big Five'' personality dimensions.
E)Cross-cultural values.
Answer: D
Q3) Which of the following values represents people who value duty to groups to which they belong,and to group harmony?
A)High individualism.
B)High uncertainty avoidance.
C)Low uncertainty avoidance.
D)High nurturing orientation.
E)High collectivism.
Answer: E
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Chapter 3: Perceiving Ourselves and Others in Organizations
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198 Verified Questions
198 Flashcards
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Sample Questions
Q1) The objective of the Johari Window is to:
A)improve our awareness of ourselves.
B)help others to understand the reasons behind our actions.
C)improve our perceptual process.
D)All of the answers are correct.
E)improve our awareness of ourselves and improve our perceptual process.
Answer: D
Q2) The process of receiving information about and making sense of the world around us is called:
A)perception.
B)projection.
C)social learning.
D)social identity.
E)personal identity.
Answer: A
Q3) People who believe that their successful completion of a project is due to their skill and hard work are making an internal attribution.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Workplace Emotions, Attitudes, and Stress
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249 Verified Questions
249 Flashcards
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Sample Questions
Q1) Employees who stay with an organization mainly because they believe it will cost them financially to leave,likely have:
A)high continuance commitment.
B)high emotional intelligence.
C)high affective commitment.
D)All of the answers are correct.
E)None of the answers apply;these employees have low organizational commitment.
Q2) Awareness of one's emotions and the emotions of others are elements of:
A)affective commitment.
B)emotional labour.
C)emotional intelligence.
D)continuance commitment.
E)the circumplex model of emotions.
Q3) Attitudes develop from our emotional experiences as well as from the perceptual process.
A)True B)False
Q4) Employees with very high loyalty tend to have high conformity.
A)True B)False
Page 6
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Chapter 5: Foundations of Employee Motivation
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250 Verified Questions
250 Flashcards
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Sample Questions
Q1) If you praise an employee every time after he or she has performed the job well,then extinction of the desired behaviours is less likely to occur after you stop giving any more praise.
A)True
B)False
Q2) Expectancy theory mainly helps us to predict an individual's:
A)effort.
B)need for achievement.
C)distributive justice.
D)job satisfaction.
E)rewards.
Q3) According to social cognitive theory,people can reinforce their own behaviour.
A)True
B)False
Q4) What are the A-B-Cs of behaviour modification?
Q5) According to learned needs theory,companies should hire leaders with a strong need for personalized power.
A)True
B)False
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Chapter 6: Applied Performance Practices
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181 Flashcards
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Sample Questions
Q1) Which of the following explicitly measures a composite of financial,customer,internal processes,and employee factors to reward executive performance?
A)Profit sharing plans.
B)ESOPs.
C)Gainsharing plans.
D)Share options.
E)None of the answers apply.
Q2) Which of the following job design strategies tends to increase work efficiency?
A)Job enlargement
B)Job rotation
C)Job enrichment
D)Job specialization
E)None of these strategies increases work efficiency.
Q3) Work quality tends to increase with:
A)job enrichment.
B)job rotation.
C)job enlargement.
D)natural jobs.
E)All of the answers are correct.
Q4) Compare and contrast gainsharing with employee share ownership plans.
Page 8
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Chapter 7: Decision Making and Creativity
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) Our mental models of the world can prevent us from recognizing emerging problems in the workplace.
A)True
B)False
Q2) The optimum level of employee involvement depends on the situation.
A)True
B)False
Q3) Intuition relies on which of the following?
A)Escalation of commitment
B)Satisficing
C)Bounded rationality
D)Post-decisional justification
E)Tacit knowledge
Q4) The last step in the rational decision-making model is to evaluate the decision outcomes.
A)True
B)False
Q5) Comment on the accuracy of the following statement: ''Creativity increases with the individual's years of experience in that field of activity.''
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Chapter 8: Team Dynamics
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276 Verified Questions
276 Flashcards
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Sample Questions
Q1) Calculus-based trust:
A)no longer exists in Canadian companies.
B)is the minimum level of trust to hold a relationship together.
C)is mainly based on the other party's predictability.
D)occurs when one party thinks,feels,and responds like the other party.
E)has none of these characteristics.
Q2) You have been asked to lead a complex software project over the next year that requires the full-time involvement of approximately 100 people with diverse skills and backgrounds.Using your knowledge of team size,how can you develop an effective team under these conditions?
Q3) Teams are most effective when their members:
A)have the same skills and values.
B)collectively possess the required competencies for the task.
C)are motivated to participate in the team.
D)have all of these features.
E)collectively possess the required competencies for the task and are motivated to participate in the team.
Q4) Diversity among team members tends to undermine cohesion.
A)True
B)False
Page 10
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Chapter 9: Communicating in Organizations Revised
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167 Verified Questions
167 Flashcards
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Sample Questions
Q1) The social presence effect occurs when the sender and receiver are sensitized to their relative status during the communication process.
A)True B)False
Q2) The effectiveness of the encoding-decoding process is dependent on the sender and receiver's motivation and ability to use the selected communication channel.
A)True B)False
Q3) Employees increase their information-processing capacity by temporarily reading faster and scanning documents.
A)True
B)False
Q4) People who experience social isolation are more susceptible to physical and mental illnesses.
A)True B)False
Q5) Comment on the accuracy of the following statement: ''The communication process is more effective when ambiguity is minimized.''
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Chapter 10: Power and Influence in the Workplace
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) Which of the following is always a form of organizational politics?
A)Forming coalitions
B)Cultivating networks
C)Distributing information selectively
D)All of these are always organizational political tactics.
E)Whether any of these are organizational politics depends on whether they are perceived by others as self-serving or beneficial for the organization.
Q2) People have more power when their actions quickly affect many other people throughout the organization.
A)True
B)False
Q3) Which of the following is NOT identified in the textbook as a form of influence?
A)Ingratiation
B)Upward appeal
C)Persuasion
D)Pleading
E)Information control
Q4) Describe three ways that how social networks can enhance the power of their members.
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Chapter 11: Conflict and Negotiation in the Workplace
Revised
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180 Verified Questions
180 Flashcards
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Sample Questions
Q1) Gender has a weak influence on conflict management style.
A)True
B)False
Q2) Task conflict is more likely to escalate into relationship conflict among employees in highly cohesive teams.
A)True
B)False
Q3) Which of the following is NOT a benefit of moderate conflict in organizations?
A)It prevents stagnation and nonresponsiveness to the external environment.
B)It improves decision making.
C)Conflict with people outside the team can potentially increase cohesion with the team.
D)It energizes people to debate issues more thoroughly.
E)It helps regenerate employee ranks,since those who cannot manage conflict effectively tend to leave the organization and are replaced with more effective staff.
Q4) Developing more precise rules for the allocation of resources represents one of the two ways to increase conflict.
A)True
B)False
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Chapter 12: Leadership in Organizational Settings
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183 Verified Questions
183 Flashcards
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Sample Questions
Q1) One implication of the personal attributes perspective of leadership is that leadership is found among senior executives rather than people in lower-level positions.
A)True
B)False
Q2) An effective strategic vision must include all of these identifiable features EXCEPT:
A)an idealized future with a higher purpose.
B)it needs to energize employees.
C)it needs to be easily understood by all.
D)it is necessarily abstract.
E)it needs to be meaningful and appealing to employees.
Q3) Leadership is about influencing,motivating,and enabling others to contribute towards organizational effectiveness and success of the organizations of which they are members.
A)True
B)False
Q4) In order to be a leader in an organization one must possess coercive authority.
A)True
B)False
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Page 14
Chapter 13: Designing Organizational Structures
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168 Flashcards
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Sample Questions
Q1) As organizations grow older,they tend to:
A)become more formalized.
B)become more centralized.
C)move towards a simple form of departmentalization.
D)shift from a mechanistic to an organic structure.
E)do none of these things.
Q2) When work activities are too complex to standardize through extensive training for employees,companies need to coordinate work effort through precise job descriptions.
A)True
B)False
Q3) Contingencies,such as size,technology,and environment do not necessarily determine an organization's structure.
A)True
B)False
Q4) Network structures come close to the perfect example of a mechanistic organizational structure.
A)True
B)False
Q5) What role does organizational strategy play in designing organizations?
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Chapter 14: Organizational Culture
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184 Verified Questions
184 Flashcards
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Sample Questions
Q1) Corporate cults are preferred,because they help suppress subcultures within organizations.
A)True
B)False
Q2) The two types of psychological contracts are transactional and reciprocal.
A)True
B)False
Q3) Coworkers improve the socialization process by:
A)serving as role models of appropriate behaviour and performance.
B)avoiding new hires.
C)increasing the intensity of reality shock.
D)helping newcomers to avoid the encounter stage of organizational socialization.
E)helping newcomers to avoid realistic job previews until after they have been hired.
Q4) Senior executives in your organization want to strengthen teamwork as part of the company's culture.They have asked you to identify ways to communicate and reinforce this cultural value using artifacts as the primary means of communication.Describe three different types of artifacts that might be altered so they communicate this corporate value.
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Chapter 15: Organizational Change
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) In the appreciative inquiry approach,the _______ principle states that organizations are open books,so we have choices in how they may be perceived,framed,and described.
A)constructionist
B)literal
C)poetic
D)anticipatory
E)simultaneity
Q2) A parallel learning structure:
A)is a feature of all organizational change interventions.
B)includes highly participative teams constructed alongside the formal organizational hierarchy.
C)exists in organizations where employees work in two or more buildings.
D)is mostly comprised of senior management and some professional staff members.
E)All of these statements describe a parallel learning structurE.
Q3) Negotiation is the highest priority and first strategy required for any organizational change.
A)True
B)False
Q4) Outline the organizational change process based on the action research approach.
Page 17
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