Organizational Theory Test
Preparation
Course Introduction
Organizational Theory explores the structures, systems, and dynamics that shape how organizations function and perform. The course examines major theoretical perspectives, including classical, human relations, contingency, institutional, and network theories, helping students understand how organizations adapt to environmental challenges, structure their operations, and manage resources and people. Through case studies, discussions, and research, students analyze the impact of leadership, culture, technology, and external forces on organizational effectiveness and innovation, preparing them to critically assess and influence organizational design and behavior in a variety of sectors.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 1st Edition by Angelo Kinicki
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16 Chapters
2094 Verified Questions
2094 Flashcards
Source URL: https://quizplus.com/study-set/3059 Page 2
Chapter 1: Making Ob Work for Me
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126 Verified Questions
126 Flashcards
Source URL: https://quizplus.com/quiz/60736
Sample Questions
Q1) Research shows that, in general:
A) Social capital decreases organizational performance
B) Social capital can improve operations
C) Social capital decreases work group integration
D) Social capital increases group conflict
E) Social capital can decrease job satisfaction
Answer: B
Q2) Define human capital and social capital, and give examples of each. Explain at least three ways that each can be developed.
Answer: Human capital is the productive potential of an individual's knowledge, skills, and experiences. Social capital is the productive potential resulting from relationships, goodwill, trust, and cooperative effort (e.g., friends, family, company, group, club, or nation). You can build human capital by training, work-based development opportunities, learning activities outside of work, and career planning. You can build social capital through mentoring, membership, conference attendance, and joining industry-specific organizations.
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3
Chapter 2: Values and Attitudes
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131 Verified Questions
131 Flashcards
Source URL: https://quizplus.com/quiz/60735
Sample Questions
Q1) According to research, the relationship between job performance and job satisfaction is best summarized by which of the following statements?
A) Higher levels of job satisfaction lead to higher job performance
B) Higher levels of job performance lead to higher job satisfaction
C) Both variables indirectly influence each other
D) These variables are both caused by personality factors
E) There is no relationship between job performance and job satisfaction
Answer: C
Q2) Describe the met expectations models of job satisfaction. Discuss research support for these models.
Answer: These models propose that satisfaction results from how well expectations are met. Met expectations represent the difference between what an individual expects to receive from a job, such as good pay and promotional opportunities, and what the individual actually receives. When expectations are greater than what is received, a person will be dissatisfied. In contrast, this model predicts that an individual will be satisfied when he or she attains outcomes above and beyond expectations. Research strongly supports the conclusion that met expectations are significantly related to job satisfaction.
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Chapter 3: Individual Differences and Emotions
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127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/60734
Sample Questions
Q1) At ABC Inc., each employee is required to evaluate himself or herself as part of preparation to meet with his or her manager for the annual employee performance review. As part of this, Daneesha prepared a thoughtful and comprehensive list of her strengths and weaknesses. Daneesha was displaying her:
A) Proactive personality
B) Self-awareness
C) Self-management
D) Agreeableness
E) Extraversion
Answer: B
Q2) CSE stands for:
A) Core self-esteem
B) Core self-evaluation
C) Core self-efficacy
D) Core stability of emotions
E) Core self-effectiveness
Answer: B
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Page 5
Chapter 4: Social Perception and Managing Diversity
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/60733
Sample Questions
Q1) At its most basic, a person's behavior can be attributed to either ______ or ______ factors.
A) Internal; external
B) Motivated; accidental
C) Effort; ability
D) Success; failure
E) Implicit; explicit
Q2) Hispanics (or Latinas/os) have a smaller relative hold on managerial and professional jobs within their racial category than do Asians, blacks, and whites, for both women and men.
A)True
B)False
Q3) A positive diversity climate enhances employees' psychological safety.
A)True
B)False
Q4) The second stage of perception involves translating raw information into mental representations.
A)True
B)False
Q5) What are "implicit cognitions"? What are the implications of these for managers?
Page 6
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Chapter 5: Foundations of Employee Motivation
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138 Verified Questions
138 Flashcards
Source URL: https://quizplus.com/quiz/60732
Sample Questions
Q1) Which of the following is not a motivating factor?
A) Stimulating work
B) Advancement
C) Salary
D) Recognition
E) Responsibility
Q2) Which of the following is not an example of a hygiene factor?
A) Supervision
B) Company policies
C) Salary
D) Working conditions
E) Recognition
Q3) Distributive justice reflects the perceived fairness of how resources and rewards are allocated.
A)True
B)False
Q4) Participation by subordinates in determining how to achieve the goal is essential for the goal-setting process to work effectively.
A)True
B)False
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Chapter 6: Performance Management
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125 Verified Questions
125 Flashcards
Source URL: https://quizplus.com/quiz/60731
Sample Questions
Q1) Barbara is training her new puppy to sit on command. Every time the puppy responds correctly, he receives a treat. Barbara is using a __________ reinforcement schedule.
A) Fixed reward
B) Variable ratio
C) Fixed interval
D) Variable interval
E) Continuous
Q2) What is coaching, and why is it important for managers to be effective coaches?
Q3) Unlearned reflexes are:
A) Operant behavior
B) Consequential behavior
C) Reward behavior
D) Respondent behavior
E) Contingent behavior
Q4) What is "pay for performance"? Do pay for performance plans make organizations more effective? How should organizations make pay for performance work for them?
Q5) What are the three general criteria used for distributing rewards? Give an example of each.
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Chapter 7: Positive Organizational Behavior
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60730
Sample Questions
Q1) How can a person increase his or her level of mindfulness?
Q2) The three effects of positive organizational behavior are amplifying, buffering, and productivity.
A)True
B)False
Q3) In order to foster employee positivity, employers should do all but one of the following. Which one?
A) Allow employees to make decisions
B) Share information with employees
C) Give employees only positive feedback
D) Make the well-being of employees a priority
E) Discourage uncivil behavior
Q4) People with high levels of positive psychological capital have high levels of hope, efficacy, resilience, and optimism.
A)True
B)False
Q5) What is PsyCap? Identify what characteristics it is associated with, and briefly define each.
Q6) What is Positive OB? How does understanding this concept help managers?
Page 9
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Chapter 8: Groups and Teams
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60729
Sample Questions
Q1) A document that describes how a team will operate is called a:
A) Strategic plan
B) Agenda
C) Charter
D) Contract
E) Norm
Q2) In a self-managed team:
A) Management retains the planning, scheduling, and monitoring activities, but allows teams to staff themselves
B) Leadership is centralized
C) There is no accountability
D) Managers are entirely absent from team processes
E) Leadership responsibilities often shift as members step up
Q3) A person who prods the group to move along or to accomplish more has taken on the role of:
A) Energizer
B) Evaluator
C) Elaborator
D) Initiator
E) Recorder
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Chapter 9: Communication in the Digital Age
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129 Verified Questions
129 Flashcards
Source URL: https://quizplus.com/quiz/60728
Sample Questions
Q1) Restricting employees' use of social media at work can lead to losses in productivity.
A)True
B)False
Q2) Considerations about how you move and about your eye contact with your audience are part of the __________ step of the TED protocol for effective presentations.
A) Frame your story
B) Plan your delivery
C) Plan your multimedia
D) Develop your stage presence
E) Put it together
Q3) Research has demonstrated that the effect of social media on employee productivity is:
A) It increases employee job satisfaction, performance, and creativity
B) It increases employee job satisfaction but decreases performance
C) It increases employee creativity and collaboration but decreases performance
D) It decreases job satisfaction but increases performance
E) It increases employee life-work balance but decreases performance and creativity
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11
Chapter 10: Managing Conflict and Negotiation
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121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/60727
Sample Questions
Q1) What is "programmed conflict"? What are the two ways of producing programmed conflict? Describe each.
Q2) Work-family conflicts can be social or emotional.
A)True
B)False
Q3) The Ethics Review Board at XYZ College is composed of students who were elected by the student body. When a student is charged with an ethics violation, the Board meets to hear both sides of the dispute in a confidential meeting. Their decisions are not binding on the parties, according to college policies. They are acting as:
A) Ombudsmen
B) Negotiators
C) A peer review team
D) Conciliators
E) Facilitators
Q4) The integrating style of conflict handling is appropriate in all conflict situations. A)True
B)False
Q5) What is added-value negotiation (AVN)? Describe the five steps involved in AVN.
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Chapter 11: Decision Making and Creativity
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128 Verified Questions
128 Flashcards
Source URL: https://quizplus.com/quiz/60726
Sample Questions
Q1) People with a conceptual style have a high tolerance for ambiguity and a people or social orientation, and are supportive, receptive to suggestions, and avoid conflict.
A)True
B)False
Q2) In a complex decision environment, a manager should use the _______ method of decision making.
A) Heuristic
B) Rational
C) Satisficing
D) Optimizing
E) Intuition
Q3) People with a directive style have a low tolerance for ambiguity and are oriented toward people and social concerns.
A)True
B)False
Q4) A simple decision context is stable, with clear cause-and-effect relationships.
A)True
B)False
Q5) Discuss what managers and organizations can do to increase creativity.
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Chapter 12: Power, Influence, and Politics
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/60725
Sample Questions
Q1) One often overlooked and underestimated source of referent power is your network of relationships.
A)True
B)False
Q2) Therese is a charismatic person who is often able to get other employees to work late on special projects by being very friendly and fun to be around. She is exercising her ______ power.
A) Reward
B) Coercion
C) Referent
D) Legitimate
E) Expert
Q3) Individuals or organizations have _______ power if they can obtain compliance by promising or delivering positive reinforcement.
A) Reward
B) Coercion
C) Referent
D) Legitimate
E) Expert
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Page 14
Chapter 13: Leadership Effectiveness
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/60724
Sample Questions
Q1) Tammy participates actively in the weekly team meetings, but when it comes to doing her work, she tends to do it her own way, often disregarding company policies and her boss's wishes. Tammy is probably a(n):
A) Rebel
B) Diplomat
C) Partisan
D) Independent
E) Helper
Q2) Machiavellianism entails the use of manipulation, and is positively related to leadership effectiveness.
A)True
B)False
Q3) Define transactional leadership. Compare and contrast this with the initiating structure type of leader behavior.
Q4) Describe the leader-member exchange model of leadership. What are the implications for management of this theory?
Q5) Leadership can be assessed at the individual, group, or organization levels. A)True
B)False
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Chapter 14: Organizational Culture, Socialization, and Mentoring
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/60723
Sample Questions
Q1) Which of the following statements about applying organizational socialization research is true?
A) Effective onboarding programs actually decrease retention because recruits who don't "fit" tend to leave the organization
B) Organizations can use socialization tactics to promote ethical behavior
C) Employees experience no stress associated with becoming socialized into an organization
D) Managers should not use a contingency approach to organizational socialization
E) All recruits can be effectively socialized through standardized socialization programs
Q2) A developmental network that is low in terms of its diversity, and low in terms of its strength, is classified as opportunistic.
A)True
B)False
Q3) More and more organizations use socialization tactics to reinforce a culture that promotes ethical behavior.
A)True
B)False
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Page 16
Chapter 15: Organizational Design, Effectiveness, and Innovation
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/60722
Sample Questions
Q1) Managers should consider certain key factors when making decisions about how best to design an organization. These are:
A) Strategy and goals; culture; climate; and human resources
B) Strategy and goals; technology; size; and culture
C) Culture; climate; human resources; and leadership
D) Size; technology; and environmental change
E) Strategy and goals; size; technology; and human resources
Q2) Innovation is positively related to the level of skill and abilities of the people involved as well as their self-efficacy for innovation.
A)True
B)False
Q3) The dimension of effectiveness that focuses on "what the organization must excel at" is the strategic constituencies satisfaction approach.
A)True
B)False
Q4) Identify the pros and cons of the different types of organizational structures.
Q5) Organization design includes the organization's human resource practices.
A)True
B)False
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Chapter 16: Managing Change and Stress
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137 Verified Questions
137 Flashcards
Source URL: https://quizplus.com/quiz/60721
Sample Questions
Q1) Organizational culture is one of the social factors that may be a target of change.
A)True
B)False
Q2) The last step of Kotter's change model is to anchor the new approaches into the organizational culture.
A)True
B)False
Q3) The changing stage of Lewin's model involves learning and doing things differently.
A)True
B)False
Q4) A(n) ________ outlines the organization's long-term direction and the actions necessary to achieve planned results.
A) Strategic plan
B) Vision statement
C) Mission statement
D) SWOT analysis
E) Organizational structure
Q5) Describe how to be a successful change agent.
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