Organizational Theory
Mock Exam
Course Introduction
Organizational Theory examines the structures, designs, and processes that shape modern organizations. The course explores key theoretical frameworks for understanding how organizations operate, adapt, and respond to their environments, including classical, neoclassical, and contemporary perspectives. Topics include organizational culture, power and politics, decision-making, organizational change, and the influence of external factors such as technology and globalization. Students will learn to critically analyze organizational dynamics and apply theory to real-world organizations, enhancing their ability to diagnose and address organizational challenges.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael A. Hitt
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14 Chapters
2400 Verified Questions
2400 Flashcards
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Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
Source URL: https://quizplus.com/quiz/26335
Sample Questions
Q1) Strategic managers must always seek simple answers to resolve organizational issues.
A)True
B)False
Answer: False
Q2) Much of the training of human capital at Proctor & Gamble is done by
A) training specialists
B) local business schools
C) human resource management
D) managers
E) All of the above are correct
Answer: D
Q3) To help lower level managers increase their effectiveness, it is most important that middle level managers provide them with:
A) direct supervision when completing new tasks.
B) information about the abilities and needs of associates.
C) guidance in solving work-related problems.
D) information about their role and the organization's strategy.
E) daily feedback on their performance.
Answer: D
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) The U.S. Bureau of Labor Statistics has predicted that the number of service producing jobs:
A) will decrease in the coming years
B) will increase in the coming years
C) remain the same in the coming years
D) be inconsistent in the coming years
E) be unpredictable in the coming years
Answer: B
Q2) Plural organizations do not take steps to be inclusive.
A)True
B)False
Answer: False
Q3) __________is behavior that results in unequal treatment of individuals based on group membership.
A) A stereotype
B) Prejudice
C) Discrimination
D) Both A and B
E) Both A and C
Answer: C
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) International teams that largely rely on electronically mediated communication to coordinate and accomplish their work are referred to as:
A) long-distance work teams
B) distance challenged teams
C) virtual electronic teams
D) cross-distance teams
E) transatlantic teams
Answer: C
Q2) __________ and ______________ have many opportunities for international exposure and experiences in firms that use a transnational approach.
A) Individual associates; managers
B) Managers; upper management
C) Individual associates; upper management
D) Managers; senior management
E) Associates; senior management
Answer: A
Q3) Firms following a ____________offer standardized products and services in the countries in which they are active.
Answer: global strategy
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Page 5
Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) A failure that results in learning is an unintelligent mistake.
A)True
B)False
Q2) Simulations represent _________models of reality.
Q3) An example of an internal factor with regard to the self-serving bias would be:
A) hard work
B) a difficult task
C) bad luck
D) Both B and C
E) All of the above
Q4) The basic goal of OB Mod is to improve task performance.
A)True
B)False
Q5) Learning refers to relatively ___________changes in human capabilities as a result of experience.
Q6) The crash of a Korean Air 747 can be partly attributed to heavy-handed punishment delivered by captains for unwanted subordinate input.
A)True
B)False
Q7) Learning is fully __________ into the culture at VF Asia Ltd.
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Cognitive ability is more commonly referred to as __________.
Q2) Temperament is a stable set of characteristics representing internal properties of an individual, which are reflected in behavioral tendencies across a variety of situations.
A)True
B)False
Q3) The personality concept of ________refers to a person's tendency to attribute the cause of events either to herself or to factors in the external environment.
A) locus of causation
B) attribution
C) locus of control
D) factor of control
E) cognitive dissonance
Q4) Persons with a high need for achievement set their goals and tend to not accept responsibility for their failures.
A)True
B)False
Q5) _______________ are four individual differences that this chapter explores.
Q6) _______is a form of persuasive advertisement communication.
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Chapter 6: Work Motivation
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) The ________ was developed by David McClelland.
A) ERG theory
B) Two factor theory
C) Equity theory
D) Input theory
E) Theory of Achievement, Affiliation, and Power
Q2) All of the following are needs in Maslow' hierarchy EXCEPT:
A) esteem
B) safety
C) social
D) actualization
E) perception
Q3) The ERG theory was developed by Abraham Maslow.
A)True
B)False
Q4) The most basic level of need in the needs hierarchy is____.
Q5) The need hierarchy theory has been well supported by empirical research. A)True
B)False
Q6) There are _____ categories of needs in the needs hierarchy.
Page 8
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) It has been estimated that ______percent of all medical problems are directly attributable to stress.
A) 10
B) 20
C) 25
D) 50
E) 75
Q2) Individuals high in hardiness have an external locus of control.
A)True
B)False
Q3) Chronic stress is a short-term reaction to an immediate stress.
A)True
B)False
Q4) It has been estimated that _______percent of all medical problems are directly attributable to stress.
Q5) One of the five basic signs in everyday life that indicate you are under too much stress is feeling _________.
Q6) Women are more likely than men to be in high-stress service industry jobs, and to experience discrimination and __________.
Page 9
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Chapter 8: Leadership
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) The findings of the GLOBE project suggest that charismatic leadership is viewed as effective across all cultures.
A)True B)False
Q2) Fiedler's research has shown that task-oriented leaders are more effective in highly favorable and highly unfavorable situations.
A)True B)False
Q3) Large research projects on the topic of leadership were conducted in the early part of the twentieth century at the University of Michigan and Ohio State University.
A)True
B)False
Q4) Transactional leaders have difficulty understanding what their followers want to receive from their work.
A)True B)False
Q5) The University of Michigan studies focused on two styles of leader behavior: ______and ______.
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Chapter 9: Communication
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26343
Sample Questions
Q1) The "grapevine" is a form of ________communication.
Q2) Very few Fortune 500 companies use 360 degree multi-rater feedback to evaluate senior managers.
A)True
B)False
Q3) Researchers estimate that managers spend up to _____percent of their time talking.
A) 10
B) 20
C) 35
D) 55
E) 85
Q4) Communication is a two-way process.
A)True
B)False
Q5) Complete the following: 1) Identify the two categories of barriers to effective communication; 2) list the different barriers in each category; and 3) describe one barrier from each category.
Q6) ________refers to communication which flows from subordinate to supervisor.
Q7) All of us have ___________surrounding our bodies.
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
Source URL: https://quizplus.com/quiz/26344
Sample Questions
Q1) All of the following are symptoms of groupthink EXCEPT:
A) Morality
B) Stereotypes
C) Disagreement
D) Pressure
E) Rationalization
Q2) Decision makers who use the _______style dislike details and the time required to sort and interpret them.
A) thinking
B) sensing
C) intuition
D) emotional
E) none of the above
Q3) Decision making is a cognitive activity.
A)True
B)False
Q4) Optimal decisions are also referred to as minimizing decisions.
A)True
B)False
Q5) Decisions are _____ of actions from among multiple feasible alternatives.
Page 12
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Chapter 11: Groups and Teams
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Shared knowledge is referred to as the team's mental model.
A)True
B)False
Q2) Formal groups are groups of individuals to which members are formally assigned.
A)True
B)False
Q3) The fifth stage of team development is:
A) storming
B) norming
C) adjourning
D) performing
E) joining
Q4) The common assumptions managers make when they assign associates to teams includes all of the following, EXCEPT:
A) homogenous groups work together better
B) not everyone is suited to work on a team
C) everyone knows how to work on a team
D) larger teams are better
E) none of the above
Q5) Organizations have reported a great deal of success with work ______.
Page 13
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Chapter 12: Conflict, Negotiation, Power, and Politics
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Conflict is a process in which one party perceives that its interests are being opposed by another party.
A)True
B)False
Q2) Expert power arises from special expertise that is valuable to others.
A)True
B)False
Q3) Generating enthusiasm is an example of which political tactic?
A) Pressure
B) Rational persuasion
C) Inspirational appeal
D) Exchange
E) Legitimizing
Q4) An example of substantive conflict would be the Great Petunia War.
A)True
B)False
Q5) Conflict within organizations can be caused by many factors which are frequently not related.
A)True
B)False
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Chapter 13: Organizational Structure and Culture
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) _______________is the degree to which rules and operating procedures are documented on paper or in company intranets.
A) Specialization
B) Centralization
C) Decentralization
D) Formalization
E) none of the above
Q2) Managerial linking roles are an example of an alternative lateral process.
A)True
B)False
Q3) A manager's ___________corresponds to the number of individuals who report directly to him or her.
A) span of control
B) span of depth
C) span of command
D) depth
E) height
Q4) Mass customization is an integration of AMT, CAD, and CAM.
A)True
B)False
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Chapter 14: Organizational Change and Development
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Management by objectives (MBO) is most likely to be effective if diagnostic information is gathered from all levels of the organization and objectives at all levels are tied to organizational improvement goals.
A)True
B)False
Q2) Government deregulation of an industry is most likely to result in which of the following?
A) lower costs for the industry
B) a more competitive business environment
C) changes in societal values
D) higher prices for consumers
E) lower profits for companies
Q3) Openness to change is critical for organizations to be innovative.
A)True
B)False
Q4) In Lewin's model, the implementation of evaluation and reward systems occurs during the _________ phase.
Q5) Organization development is based on the application of knowledge from the field of _________________.
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