Organizational Theory Exam Preparation Guide
Course Introduction
Organizational Theory examines the structures, processes, and dynamics that shape organizations in both the public and private sectors. The course explores foundational and contemporary theories explaining how organizations are designed, how they operate, and how they adapt to changing environments. Key topics include organizational culture, decision-making, leadership, power and politics, organizational change, and the influence of external factors. By applying theoretical frameworks to real-world cases, students develop a critical understanding of how organizations function and how theory informs management practice and strategy.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
Available Study Resources on Quizplus
17 Chapters
1700 Verified Questions
1700 Flashcards
Source URL: https://quizplus.com/study-set/3048
Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60570
Sample Questions
Q1) The psychological contract between workers and employers specifies what each expects to give and receive from the other.What can you offer an employer,and what do you expect in return?
Answer: Student answers will vary,especially as they relate to what they can offer an employer.The most admired employers typically offer employees openness,integrity,opportunities,and support for growth and development.Most employees want an employer that is honest,open,fair,and willing to give workers a larger say in their jobs.They also want employers to pay more attention to their family situations and their physical and mental health.
Q2) Older workers are entering the workforce at decreasing rates.
A)True
B)False
Answer: False
Q3) The essence of _________ is control over others.
A) power
B) management
C) leadership
D) All of the above.
Answer: A
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: International and Organizational Culture
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60569
Sample Questions
Q1) Terry adheres to required dress code without complaint.This compliance may be taken as a general indicator of Terry's cultural commitment.
A)True
B)False
Answer: False
Q2) Hofstede's research indicates that national cultures exist.Do you believe that in a heterogeneous nation,such as the United States,a national culture that is shared by society does exist?
Answer: Student answers will vary,as this question asks only what they "believe." Sample answer: According to the text,most nations contain a dominant culture and multiple sub-cultures.As people immigrate to a new society,organizational position,or country,they must learn new values,process information in different ways,and learn to live and work within the dominant culture's established norms,customs,and rituals.This process takes time.So in the beginning,the individual's current culture would be dominant.Over time,however,they would adapt to the prevailing culture.Therefore,I believe that a national (dominant)culture does exist in the United States.
Q3) What is the best way to learn how to be a mentor?
Answer: The best way to learn how to be a mentor is to be mentored yourself.
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Individual Differences at Work
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60568
Sample Questions
Q1) The cognitive component of an attitude consists of a person's perceptions,opinions,and _______________.
A) education
B) predispositions
C) beliefs
D) personality
Answer: C
Q2) The _______________ component of an attitude refers to the tendency of a person to act in a certain way toward someone or something.
A) behavioral
B) cognitive
C) emotional
D) All of the choices are correct.
Answer: A
Q3) Employees who are low in emotional stability tend to be sloppy,inefficient,careless,and even lazy.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 5
Chapter 4: Perceptions and Attributions
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60567
Sample Questions
Q1) The Golem effect starts with an expectation of negative performance.
A)True
B)False
Q2) Coach Smith is told one of his new players is a slacker and a trouble maker.The coach immediately treats that player in a dismissive manner and the player indeed turns out to be a marginal performer.This example shows the __________ effect.
A) Pygmalion
B) Golem
C) closure
D) projection
Q3) Schemas typically inhibit management sense making of information.
A)True
B)False
Q4) Perceptual groupings ____ create inaccuracies.
A) always
B) can
C) rarely
D) never
Q5) Describe the impression management tactics were identified by Jones and Pittman?
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Motivation
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60566
Sample Questions
Q1) Persistence is an important component of motivation.
A)True
B)False
Q2) What role does perception play in determining whether an employee is receiving equitable treatment?
Q3) Which of the following is highest on Maslow's hierarchy of needs?
A) Safety and security
B) Esteem
C) Physiological needs
D) Self-actualization
Q4) _________ justice is the degree to which individuals feel fairly treated in the workplace.
A) Perceived
B) Organizational
C) Distributive
D) Reward
Q5) In a random telephone survey of 1,000 working adults in the United States,almost half of respondents reported working for an abusive supervisor at one time or another.List five workplace behaviors that would have been considered abusive,intimidating,or threatening.
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Job Design and Performance
Available Study Resources on Quizplus for this Chatper
101 Verified Questions
101 Flashcards
Source URL: https://quizplus.com/quiz/60565
Sample Questions
Q1) Flexible work schedules are becoming more popular.Why?
Q2) What is the basis sociotechnical theory?
Q3) Best practice for virtual teams suggests that face to face time and team-building exercises should be used _______________ to facilitate the development of trust.
A) during the initial periods of team formation
B) every meeting
C) after teams have solidified
D) as conflicts arise
Q4) What is meant by the terms job range and depth?
Q5) Contemporary job design theory defines intrinsic motivation in terms of the employee's _______________ to achieve outcomes from the application of individual ability and talent.
A) potential
B) empowerment
C) incentives
D) directives
Q6) Management attempts to do two things when designing a job.What are they?
Q7) Describe the RTAI and its uses.
Q8) Name three positive things that a job can provide for an individual.
To view all questions and flashcards with answers, click on the resource link above. Page 8
Chapter 7: Evaluation and Rewards Influence Behavior
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60564
Sample Questions
Q1) Why is line of sight important?
Q2) A recent survey suggests that _______________ of Fortune 1000 firms use some form of a multisource feedback review program.
A) 10 percent
B) 25 percent
C) 75 percent
D) 90 percent
Q3) It is difficult to create tasks that lead to a feeling of autonomy in jobs that are highly structured and controlled by management.
A)True
B)False
Q4) Receiving praise from a supervisor is a(n)____________ reward.
A) intrinsic
B) extrinsic
C) environmental
D) "formal"
Q5) Effective performance evaluation,simply stated,involves asking two questions about employee performance.What are these questions?
Q6) Why are team-based reward systems becoming more widely used?
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Managing Employee Behavior
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60563
Sample Questions
Q1) One reason that management should be concerned about incivility between colleagues is that can escalate to a more intense form of interaction,such as aggression or violence.
A)True
B)False
Q2) What arguments can be made in opposition to employer e-mail monitoring?
Q3) The intention to misbehave is posited to ________ the relationship between antecedents and the outcomes that are expressions of the misbehavior.
A) validate
B) moderate
C) mediate
D) surprisingly have no impact on
Q4) The financial cost of the Enron scandal to employees,executives,the surrounding community,and society is estimated to exceed _______________.
A) $100 million
B) $10 billion
C) $100 billion
D) $900 billion
Q5) Identify three types of sexual harassment.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Managing Individual Stress
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60562
Sample Questions
Q1) What is role conflict? Provide an example.
Q2) Two major components of a Type A Behavior Pattern are:
A) Impatience and hostility
B) Impatience and arrogance
C) Ambition and arrogance
D) Ambition and hostility
Q3) Name four negative psychological consequences of stress.
Q4) Which of the following Big Five personality dimensions is most clearly related to stress?
A) Emotional stability
B) Extroversion
C) Agreeableness
D) Conscientiousness
Q5) What is the relationship between stress and personality? What aspects of personality might tend to increase stress? Decrease it?
Q6) _______________ has been cited as the greatest cause of poor health habits.
A) Alcoholism
B) Drug abuse
C) Poor health education
D) Stress
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Groups and Teams
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60561
Sample Questions
Q1) Those charged with leading _______________ teams must be willing to permit a great deal of autonomy and decision-making independence.
A) virtual
B) cross-functional
C) problem-solving
D) quest
Q2) A(n)_______________ is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor.
A) task group
B) interest group
C) command group
D) team
Q3) How are teams classified?
Q4) Research indicates that persons of high intelligence are more likely to conform to group norms than less intelligent individuals.
A)True
B)False
Q5) How can groups satisfy esteem needs?
Q6) Describe the stages of group formation.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing Conflict and Negotiations
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60560
Sample Questions
Q1) When conducting cross-cultural negotiations,if your counterpart is risk-adverse you should ___________.
A) structure the negotiation to be a detailed step-by-step process
B) provide limited information to foster trust in your level of knowledge
C) proceed quickly to limit their cognitive stress
D) assume authority and force consensus
Q2) When a group is in conflict,it becomes _______ task-oriented.
A) less
B) nominally
C) more
D) adversely
Q3) A lack of disagreement can lead to suboptimum performance and inferior decision making.
A)True
B)False
Q4) Status incongruence conflicts are often created by _______________.
A) personalities
B) work patterns
C) time goals
D) quotas
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Power and Politics
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60559
Sample Questions
Q1) All of the following are reasons why employee empowerment is not universally embraced except:
A) Managers fear the loss of power, control, and authority.
B) Employees are not able to make responsible decisions.
C) Empowered employees displace too many managers.
D) Empowering employees was attempted before, and it failed.
Q2) Having access to relevant and important information is power.
A)True
B)False
Q3) An example of coping by ________________ might be one subunit taking a problem employee from another in an attempt to retrain and redirect that employee.
A) absorption
B) cooperation
C) training
D) transfer
Q4) Legitimate power is also called authority or position power.
A)True
B)False
Q5) What is a strategic contingency?
To view all questions and flashcards with answers, click on the resource link above. Page 14
Chapter 13: Communicating Effectively
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60558
Sample Questions
Q1) E-mail is an effective way of communicating complex messages.
A)True
B)False
Q2) Texting is typically more expensive than other forms of advertising.
A)True
B)False
Q3) Name five mediums that organizations use to provide information to members.
Q4) Managers from monochromic cultures tend to do all of the following except:
A) Take time commitments seriously
B) Adhere to plans
C) Handle multiple tasks simultaneously
D) Emphasize promptness
Q5) Which of the following is an example of very low richness?
A) Emailing the yearly holiday schedule to all employees
B) Leaving voice-mail
C) Asking your supervisor for a raise
D) Interviewing for a sale position
Q6) Describe the role played by interpersonal communication in organizations.
Q7) The design of an organization should provide for communication in four distinct directions.What are these directions?
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Decision Making
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60557
Sample Questions
Q1) What are the basic assumptions of the bounded rationality approach to decision-making?
Q2) Under conditions of uncertainty,the decision maker has ____________ of the probability of the outcome of _____ alternative(s).
A) absolutely no knowledge; each
B) absolutely no knowledge; most
C) partial knowledge; each
D) partial knowledge; of a portion of the
Q3) ___________ problems present themselves and must be attended to by the managers.
A) Crisis but not routine
B) Crisis and routine
C) Crisis and opportunity
D) Crisis, opportunity and routine
Q4) When it comes to evaluating alternative solutions,_______________ make superior judgments.
A) individuals
B) groups
C) neither individuals nor groups
D) both individuals and groups
Page 16
Q5) Problems usually are of three types; what are they?
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Leadership
Available Study Resources on Quizplus for this Chatper
99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/60556
Sample Questions
Q1) Trait and behavioral approaches fail to take into account the interaction between and among people,tasks,and _______________.
A) environments
B) costs
C) objectives
D) skills
Q2) Linking followers with an organization's new direction,mission,and goals is easier if they're satisfied or unchallenged by the current situation.
A)True
B)False
Q3) To understand the Vroom-Jago leadership model,it is important to consider three critical components.List these components.
Q4) There is no right or "universal" way to lead.
A)True
B)False
Q5) Keen analytical abilities can contribute to effectiveness in non-charismatic leaders.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Organizational Structure and Design
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60555
Sample Questions
Q1) A divisional structure has a notable advantage over other structures in its efficiency.
A)True
B)False
Q2) Identify the major advantages of matrix organizational design.
Q3) High delegation of authority creates the need for _______________.
A) corresponding higher salaries
B) updated management titles
C) checks on its use
D) larger spans of control
Q4) All of the following are structural characteristics of the mechanistic model except:
A) It's highly complex
B) It's highly centralized
C) It's highly geographic
D) It's highly formalized
Q5) How would you describe the "departmentalization" of your university?
Q6) Specialization of labor contributes primarily to horizontal differentiation.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Organizational Change
Available Study Resources on Quizplus for this Chatper
100 Verified Questions
100 Flashcards
Source URL: https://quizplus.com/quiz/60554
Sample Questions
Q1) The most widely used method for developing employee productivity is/are _______________.
A) new equipment
B) new procedures
C) training programs
D) mentoring
Q2) Internal forces for change can usually be traced to process and _______________ problems.
A) behavioral
B) financial
C) management
D) training
Q3) The choice of a particular development method depends on the nature of the problem that management has diagnosed and the depth of the intended change.
A)True
B)False
Q4) In what ways do employees resist change and what can managers do about overt and covert resistance?
Q5) What does being "egoless" mean,as it relates to business concerns?
To view all questions and flashcards with answers, click on the resource link above. Page 19