Organizational Psychology Solved
Exam Questions
Course Introduction
Organizational Psychology explores the scientific study of human behavior in workplace settings, focusing on how individuals, groups, and structures affect and are affected by organizations. The course examines key topics such as motivation, leadership, team dynamics, job satisfaction, workplace culture, and organizational change. Students learn to apply psychological principles to improve productivity, enhance employee well-being, and foster effective workplace relationships. Through case studies and interactive activities, the course prepares students to analyze and address real-world organizational challenges using evidence-based strategies.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 2nd Edition by Kinicki
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Chapter 1: Making OB Work for Me
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Sample Questions
Q1) American Airlines pilots created widespread slowdowns in flights to pressure their company in negotiations with their union.This was illegal.
A)True
B)False
Answer: False
Q2) The first of the basic elements for selecting an effective solution is
A) to determine the criteria for the decision.
B) to generate alternatives.
C) to consider the consequences.
D) to decide who will make the decision.
E) to make the decision.
Answer: A
Q3) There is only one best way to manage people,teams,or organizations.A particular management practice that worked today will work tomorrow.This is called the contingency approach.
A)True
B)False
Answer: False
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3
Chapter 2: Values and Attitudes
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Sample Questions
Q1) Genevieve is a very religious person who does volunteer work for her church on weekends.When it came to selecting who would chair the United Fund drive for the department,her manager immediately thought of her and asked her to serve.The manager's action reflects the __________ model of job satisfaction.
A) dispositional components
B) value attainment
C) met expectations
D) need fulfillment
E) equity
Answer: B
Q2) Counterproductive work behavior (CWB)harms other employees,the organization as a whole,and/or organizational stakeholders such as customers and shareholders.Which of the following is an example of CWB?
A) constantly arriving late for meetings
B) gossiping about a co-worker
C) presenting poor financial results at the quarterly meeting
D) checking social media at work
E) putting lunch with a friend on your expense account
Answer: C
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4
Chapter 3: Individual Differences and Emotions
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Sample Questions
Q1) A(n)_______ is someone who is relatively unconstrained by situational forces and who effects environmental change.
A) extrovert
B) proactive person
C) stable person
D) introvert
E) imaginative and curious
Answer: B
Q2) Jennifer wins an art contest.She attributes the outcome to luck.Jennifer is likely to have
A) an external locus of control.
B) an optimistic personality.
C) high emotional stability.
D) a proactive personality.
E) a high level of extraversion.
Answer: A
Q3) Personality models are unique to the cultures in which they were developed.
A)True
B)False
Answer: True
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Chapter 4: Social Perception and Managing Diversity
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Sample Questions
Q1) ________ are suspected or inferred causes of behavior.
A) Implicit cognitions
B) Stereotypes
C) Causal attributions
D) Selectivity biases
E) Semantic memories
Q2) Karrin notices immediately that one of the members assigned to her team in a marketing class is a middle-aged man.This is a(n)_______ characteristic.
A) deep-level
B) surface-level
C) internal
D) external
E) attributional
Q3) The use of implicit cognitions
A) leads people to make biased decisions.
B) causes individuals to form stereotypes.
C) influences managers to hire good candidates.
D) fosters cultural change.
E) is consistent with affirmative action programs.
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Page 6
Chapter 5: Foundations of Employee Motivation
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Sample Questions
Q1) Process theories are more dynamic than content theories.
A)True
B)False
Q2) In XYZ hospital,members of the cleaning staff have begun to actively care for patients and their families.This is an example of
A) job swapping.
B) job crafting.
C) scientific management.
D) job rotation.
E) job identity
Q3) ______ refers to the amount of effort that we invest in an activity.
A) Persistence
B) Direction
C) Volume
D) Intensity
E) Integration
Q4) The two types of motivation are goal-oriented and failure-avoiding.
A)True
B)False
Q5) Identify the different types of top-down job design.Provide an example of each.
Page 7
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Chapter 6: Performance Management
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Sample Questions
Q1) Kelly is a successful attorney specializing in corporate law.While it has nothing to do with her field of employment,Kelly has always been interested in the history of religion.Using what little free time she has,she decided to take a course in comparative religion at the local university.She thinks that the course would be interesting and enjoyable.Kelly is not pursuing a degree in the subject,nor is she taking the class for a grade.What can you say about Kelly's motivation for taking the class?
A) She has a high need for power.
B) She is intrinsically motivated.
C) She has a high need for affiliation.
D) She is not serious about her career.
E) She sees that a degree in religion studies might help her advance in her job.
Q2) Carla has been asked to analyze the needs of Supreme Research's largest clients.She has not done this type of task before,so her supervisor provides feedback on the analysis of each customer.Continuous reinforcement schedules are detrimental when employees are learning a new task or skill.
A)True
B)False
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Page 8
Chapter 7: Positive Organizational Behavior
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Sample Questions
Q1) Kerry's manager asks her to head up a team reviewing office protocols.Kerry is in a great mood,having received a substantial bonus last week.This indicates that _____ experiences lead us to be more responsive to positive information.
A) manipulative
B) competitive
C)positive
D) fearful
E) negative
Q2) According to Barbara Fredrickson's theory,positive emotions
A) can only exist in a cooperative work environment.
B) can be experienced through enforced self-interest.
C) are not the most important factor for overall happiness.
D) cannot be achieved without substantial social cpaital.
E) broaden your perspective and build on themselves.
Q3) Self-efficacy is a component of
A)psychological capital.
B) motivational structure.
C) optimism.
D) PERMA
E) resilience.
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Chapter 8: Groups and Teams
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Sample Questions
Q1) A ________ is a small number of people with complementary skills who are committed to a common purpose,performance goals,and approach for which they hold themselves mutually accountable.
A) formal group
B) informal group
C) mature group
D) team
E) virtual team
Q2) The team is generating a lot of ideas on how to approach the management case study problem.Everyone seems to have a plan.Joe stands up and says,"I will make a list on the board of all of our ideas." Joe is acting as
A) orienter.
B) energizer.
C) elaborator.
D) coordinator.
E) recorder.
Q3) A norm is a set of expected behaviors for a particular position.
A)True
B)False
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Page 10
Chapter 9: Communication in the Digital Age
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Sample Questions
Q1) When a receiver expresses a reaction to the sender's message,he or she is A) decoding.
B) encoding.
C) providing Feedback.
D) providing noise.
E) understanding.
Q2) Social media benefits for employers include all the following
A) expand boundaries.
B) minimize cyberloafing.
C) collaborate outside the organization.
D) connect in real time over distance.
E) collaborate within the organization.
Q3) Amy receives a note from Carrie,asking her to pick up some materials for a project from Staples.Amy does the shopping,but misses a few items because she can't decipher Carrie's writing.This is an example of A) Feedback.
B) decoding.
C) encoding.
D) noise.
E) media richness.
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Chapter 10: Managing Conflict and Negotiations
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Sample Questions
Q1) Which of the following situations is most likely to produce conflict?
A) Joe finishes his part of the project and then passes it to Marge for her part of the assignment. Each recognizes their role.
B) The sales force at DNY Company follows clear and reasonable policies and rules.
C) Claire and Michele are on a tight deadline. Their manager comes in and says that they have an extra week to complete the assignment.
D) John, Paul, and Peter have each been given additional resources for their three projects.
E) Maria cannot finish her report until Juan provides the financial spreadsheet. Juan is late and Maria is afraid she won't meet her deadline.
Q2) Describe at least five of the reasons that people avoid conflict.How should people deal with conflict,rather than avoiding it? Provide examples of these solutions.
Q3) Marta is an organizational development consultant and trainer.She is conducting a training session at XYZ Corporation.What are the key points about conflict handling styles that Marta should address?
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Chapter 11: Decision Making and Creativity
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Sample Questions
Q1) Roger runs a small nonprofit group.He wants to buy a copier,because he knows it will be cheaper than going to the copy store.One of the other employees remarks that they should make do with an inexpensive copier from Walmart or Staples,but Roger wants one that will copy legal documents and collate reports.Roger may be impacted by _______ bias.
A) framing
B) hindsight
C) anchoring
D) availability
E) confirmation
Q2) _________ bias is especially evident in entrepreneurs who are deciding to start and sustain new ventures.
A) Representativeness
B) Overconfidence
C) Escalation of commitment
D) Framing
E) Confirmation
Q3) Define decision-making style.Identify the four styles,and describe the dimensions that underlie these styles.Which of these reflects your decision-making style ?
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Page 13
Chapter 12: Power,influence,and Politics
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Sample Questions
Q1) You own your own management consulting firm.At a recent seminar,the owner of a local supermarket chain asks you to help him differentiate between a coalition and a network.Which of the following would be a correct response?
A) Networks are people-oriented.
B) Coalitions have longer-term agendas.
C) Coalitions involve the pursuit of general self-interests.
D) Coalitions always coincide with formal group membership.
E) Networks revolve around specific issues.
Q2) In his annual performance review meeting with Eileen,who has been working at the company for two years,Ruben suggests that if she keeps up her good work she is likely to be offered a promotion within the next year.Ruben is exercising his _______ power.
A) reward
B) coercion
C) referent
D) legitimate
E) expert
Q3) Structural empowerment is an input into psychological empowerment.
A)True
B)False
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Page 14
Chapter 13: Leadership Effectiveness
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Sample Questions
Q1) Fiedler's contingency model identifies which leadership styles?
A) transactional or transformational
B) task-motivated or relationship-motivated
C) servant or laissez-faire
D) active or passive
E) trait or behavioral
Q2) __________ leadership focuses on increased benefit to others rather than to oneself.
A) Transformational
B) Relationship-motivated
C) LMX
D) Servant
E) Inspirational
Q3) The type of follower who is most compliant with leadership is the A) diplomat.
B) partisan.
C) counselor.
D) helper.
E) rebel.
Q4) What should a manager learn from behavioral styles theory?
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Chapter 14: Organizational Culture, socialization, and Mentoring
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Sample Questions
Q1) Sherry wants to go and work for an organization that she has known about her whole life.Her father worked there,and after she graduates from college,she expects to work there,too.Sherry's comfort level is high because she feels familiar with the organization and its goals.When Sherry is finally hired by the company,she begins to learn about the organization and its expectations of her-the good,the bad,and the ugly.People in the office that attempt to help her "get to know" the company and its expectations play an important role to her along the way.Sherry is looking forward to contributing to the organization in a substantive way.
Explain the process of organizational socialization,including the different phases that Sherry is going through.Why is this topic important for managers?
Q2) _____ is the process of forming and maintaining intensive and lasting developmental relationships between a variety of developers and a junior person.
A) Onboarding
B) Realistic job preview
C) Mentoring
D) Networking
E) Socialization
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Page 16
Chapter 15: Organizational Design, effectiveness, and Innovation
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Sample Questions
Q1) Aligned goals start with the A) hierarchy of authority.
B) organizational structure.
C) organizational culture.
D) organizational climate.
E) strategic plan.
Q2) What is the open systems perspective of organizations? How does it differ from the closed systems perspective? Choose an example of an organization and analyze it from an open systems perspective.
Q3) Sunshine Crackers introduces Wheat Flats,a cracker with more fiber,fewer calories,and great flavor.Wheat Flats is a great success.This is an example of __________ innovation.
A) product
B) process
C) resource
D) culture
E) capital
Q4) Define mechanistic and organic organizations.For which type of environment is each most appropriate?
Q5) Identify the pros and cons of the different types of organizational structures.
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Chapter 16: Managing Change and Stres
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Sample Questions
Q1) At ABS Inc.,the market research group is now operating on flextime.Initially,ABS allowed the sales group to do so.This is an example of adaptive change.
A)True
B)False
Q2) One key assumption underlying many models of change is that highly desired change will happen without much resistance.
A)True
B)False
Q3) Sweetie's Sweets is a hospitality company,whose __________ is "dedicated to providing high-quality desserts in a comfortable atmosphere for clients who seek a fun gourmet experience outside restaurants."
A) strategic plan
B) vision statement
C) mission statement
D) SWOT analysis
E) organizational structure
Q4) What are the options people have to reduce stress? How does each work? Which of these works best for you? Why?
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