Organizational Psychology Solved
Exam Questions
Course Introduction
Organizational Psychology explores the scientific study of human behavior within workplace settings, focusing on how individuals, groups, and structures interact to influence performance, motivation, job satisfaction, leadership, and organizational culture. The course examines theoretical frameworks and research methods used to analyze workplace dynamics, addresses topics such as recruitment and selection, employee development, occupational stress, and change management, and applies psychological principles to improve organizational effectiveness and employees well-being. Through real-world examples and case studies, students gain practical skills to address challenges in modern organizations and foster positive and productive work environments.
Recommended Textbook
Fundamentals of Organizational Behaviour 5th Canadian Edition by Nancy Langton
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10 Chapters
1024 Verified Questions
1024 Flashcards
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Chapter 1: What Is Organizational Behaviour
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Ethics refers to the moral principles that we consider in order to guide our behaviour when determining if an action is right or wrong.
A)True
B)False
Answer: True
Q2) Referring to SCENARIO 1-1,information on ________ would probably be a contribution from the faculty member from psychology.
A)personality
B)job satisfaction
C)individual decision making
D)work stress
E)all of the above
Answer: E
Q3) Positive organizational scholarship concerns how organizations develop human strengths,foster vitality and resilience,and unlock potential.
A)True
B)False
Answer: True
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3
Chapter 2: Perception, personality, and Emotions
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102 Verified Questions
102 Flashcards
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Sample Questions
Q1) When an employee has a burst of anger toward the boss for rejecting a suggestion,that employee is exhibiting
A)lack of emotional intelligence.
B)a bad mood that may last for several days.
C)narcissism.
D)Machiavellianism.
E)action-oriented emotion.
Answer: E
Q2) Samir is aware that he has some weaknesses,but he typically tries to make himself feel better by convincing himself that others have the same weaknesses.Samir is engaged in
A)the halo effect.
B)projection.
C)stereotyping.
D)interpretation.
E)selection.
Answer: B
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Chapter 3: Values, attitudes, and Their Effects in the Workplace
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Kent Hodgson identified seven general moral principles that individuals should follow when making decisions about behaviour.One of these seven moral principles is
A)humane orientation.
B)the importance of stressing ownership of behaviour.
C)incorporating cultural values into decisions.
D)telling the truth.
E)being self-controlled and disciplined.
Answer: D
Q2) Jon is a middle-level manager at Apex Corporation,which manufactures electronic switches for the telecommunications industry.Jon has been in his position for about three years and has been heard on several accounts expressing the fact that he likes his job.Jon is expressing his
A)attitude about work.
B)values about work.
C)perceptions about work.
D)organizational citizenship behaviour.
E)social values.
Answer: A
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Chapter 4: Motivating Self and Others
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Sample Questions
Q1) Generally speaking,in Harry's department,the employees perceive that the amount and allocation of the rewards are fair.This is known as ________ justice.
A)vigilante
B)procedural
C)interactional
D)distributive
E)equitable
Q2) Justin is a recent engineering grad who has started his first job with an engineering firm.Who is Justin most likely to use as a referent in order to determine whether his treatment by the firm is fair?
A)himself in terms of his experience two years ago as a work study student.
B)a male engineering grad hired by the firm just one month ago.
C)a female engineering grad hired by the firm five years ago.
D)a male engineering grad recently hired by another firm in the same industry.
E)a commerce grad student hired at the same time as Justin but for a different department.
Q3) Both piece-rate and bonus plans are examples of performance-based compensation.
A)True
B)False
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Chapter 5: Working in Teams
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103 Flashcards
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Sample Questions
Q1) Paraverbal cues are absent in virtual teams.
A)True
B)False
Q2) Referring to SCENARIO 5-4,you find that one member of the team is unpredictable,unreliable,and says one thing but does another.Which dimension of trust does she need to improve on?
A)integrity
B)consistency
C)openness
D)responsibility
E)loyalty
Q3) Proper leadership can improve productivity and cohesiveness on diverse teams.
A)True
B)False
Q4) Evidence indicates that teams (such as self-managed teams)do not always need a leader.
A)True
B)False
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Chapter 6: Communication, conflict, and Negotiation
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Sample Questions
Q1) It is important to consider the ________ of the situation when deciding upon the message,the communication channel,and the formality of the message.
A)defensiveness
B)goals
C)workplace
D)context
E)dimensions
Q2) Whenever Riley is at a meeting,he feels stress because he fears being asked a question and having to respond to it in front of the group.Riley is experiencing A)defensiveness.
B)communication apprehension.
C)feedback.
D)selective perception.
E)filtering.
Q3) Describe in detail the components of the communication process model and provide specific examples at each stage.
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Chapter 7: Power and Politics
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Sample Questions
Q1) Claude is the only salesperson in his company who has sold its products extensively and received a "Salesperson of the Year" award.You would expect him to have ________ power originating from his ________.
A)dependent;expertise
B)expert;skills
C)political;position
D)legitimate;skills
E)legitimate;status
Q2) Referring to SCENARIO 7-2,while you are making your pitch to your superiors,one of them asks,"How will you know if your employees truly feel empowered?" At this point in your presentation,you show them the characteristics that empowered people have in common,based on research.Your list will state that employees
A)don't necessarily need to have an ownership mentality.
B)must have a sense of self-determination.
C)must have a low sense of competence.
D)don't necessarily need to be recognized for their efforts.
E)don't necessarily need to know or understand the values of the company
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Chapter 8: Leadership
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Sample Questions
Q1) Terry is considered to be a "born leader." He has been the captain of every sports team that he has ever been on.This supports which of the following theories?
A)behavioural theories
B)trait theories
C)Situational Leadership
D)Fiedler's contingency model
E)Theory X
Q2) Elliott is a team leader who consults with employees and uses their suggestions before making a decision.According to path-goal theory,Elliott is
A)a supportive leader.
B)a participative leader.
C)an achievement oriented leader.
D)a charismatic leader.
E)a directive leader.
Q3) If behavioural theories of leadership are valid,then individuals can be trained to be leaders.
A)True
B)False
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Chapter 9: Decision Making,creativity and Ethics
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Sample Questions
Q1) Organizations trying to better society through such things as charitable contributions or providing better wages to employees working in offshore factories are exhibiting
A)problem clarification.
B)cultural sensitivity.
C)utilitarianism.
D)escalation of commitment.
E)corporate social responsibility.
Q2) If a senior manager states that he makes decisions on the basis of the ________,then he is basing his decisions on the principle of utilitarianism.
A)greatest good for democracy
B)greatest good for the greatest number
C)greatest good for the decision makers
D)greatest good for the least privileges
E)greatest good for the best performers
Q3) Discuss in detail the four ethical decision criteria and relate them to issues and decisions about corporate social responsibility.Give specific examples to support your answer.
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11
Chapter 10: Organizational Culture and Change
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Sample Questions
Q1) The Japanese electronics firm,Sanyo,provides five months of training to new recruits where issues like dress and how to approach management are taught at company-owned resorts and subsidized dorms.Employees also vacation and live together during training in order to learn the culture and become excellent kaisha senshi,or corporate warriors.This is an example of
A)an ideology.
B)a selection process.
C)culturization.
D)socialization.
E)assimilation.
Q2) Referring to SCENARIO 10-3,you are offering a $20 000 moving bonus for any employee who will go to the new location.In Lewin's terms,you are attempting to
A)unfreeze the status quo.
B)increase the driving force of change.
C)refreeze the change.
D)empower the employees so that they take a risk.
E)maintain the status quo.
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