Organizational Psychology
Midterm Exam
Course Introduction
Organizational Psychology explores the scientific study of human behavior in workplace settings, focusing on how individuals, groups, and systems interact within organizations. This course examines key psychological principles and theories as they relate to topics such as motivation, leadership, job satisfaction, team dynamics, decision-making, organizational culture, and change management. Through an understanding of these processes, students gain insights into improving workplace productivity, fostering employee well-being, and effectively managing organizational development and transformation.
Recommended Textbook
Essentials of Organizational Behavior 2nd Edition by Terri A. Scandura
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15 Chapters
1582 Verified Questions
1582 Flashcards
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Page 2
Chapter 1: What Is Organizational Behavior?
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108 Flashcards
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Sample Questions
Q1) Juan is trying to decide which factor to focus on when it comes to the outcome variables of organizational behavior. Out of the four types of outcome variables listed, which one is most important to improve his organization's productivity?
A) work-related attitudes
B) performance
C) motivation
D) employee withdrawal
Answer: B
Q2) Fatima has recently taken over as manager of the customer service department of ABC Manufacturing. She has been reviewing turnover reports trying to identify the reason for turnover within the department. She can rule the following out as a reason ______.
A) low job satisfaction
B) poor job market
C) increased employee engagement
D) low employee morale
Answer: C
Q3) Identify the various levels of analysis within organizational behavior.
Answer: Individual, dyad, group and team, and organizational and industry
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3
Chapter 2: Personality and Person Environment Fit
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101 Flashcards
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Sample Questions
Q1) One of the types of Person-Environment fit is ______.
A) person-organization fit
B) person-team fit
C) person-supervisor fit
D) person-benefits fit
Answer: A
Q2) Andrea has been reading about psychological capital. Which of the following can she expect through implementing an effective psychological capital training program?
A) reduced performance
B) lower satisfaction.
C) empowerment and engagement
D) improved work-life balance
Answer: C
Q3) The situation most likely to lead to an angry employee outburst is ______.
A) lack of job satisfaction
B) lack of motivation
C) lack of personality-job fit
D) lack of communication
Answer: D
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Page 4
Chapter 3: Emotions and Moods
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Sample Questions
Q1) Mindfulness is a new area of research in psychology, and it is being applied to the study of emotion regulation in the workplace.
A)True
B)False
Answer: TRUE
Q2) Brittany is able to read other people's emotions and change their reaction to fit the person's expressed emotions. She has ______.
A) high affect spin ability
B) high relabeling ability
C) high reappraisal
D) high emotional intelligence
Answer: A
Q3) It is important to understand the emotional contagion process because ______.
A) you can control peoples' moods and emotions
B) emotions (both positive and negative) can spread through groups and organizations
C) emotions have little impact on employee outcomes
D) moods have little impact on employee outcomes
Answer: B
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Chapter 4: Attitudes and Job Satisfaction
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Sample Questions
Q1) Which of the following is true about job satisfaction?
A) It shows how positive an employee is regarding their home life.
B) It is viewed as the only part of a person's reaction to their life resulting in happiness.
C) It is important even if not directly related to job performance.
D) It has only been studied in U.S.-based organizations.
Q2) Which of the following responses to job dissatisfaction occurs when the employee can wait for the situation to improve, showing trust in the management to address the dissatisfaction in time?
A) neglect
B) loyalty
C) exit
D) voice
Q3) Research on leadership shows that having higher-quality work relationships with followers relates to ______.
A) decreased job satisfaction
B) increased organizational commitment
C) decreased empowerment
D) increased diversity
Q4) Why is it important to understand employees' job satisfaction?
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Chapter 5: Perception, Decision Making, and Problem
Solving
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112 Verified Questions
112 Flashcards
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Sample Questions
Q1) Another term for hindsight bias is ______.
A) Hubris
B) I-knew-it-all-along effect
C) escalation of commitment
D) overconfidence
Q2) Terry was told that as a leader he should be prepared to face "wicked organizational problems." He should know that these types of problems are described as ______.
A) simple, straightforward
B) complex, dynamic, and constrained
C) highly certain
D) limitless for application of analysis or heuristics
Q3) Compare and contrast the rational decision-making model and bounded rationality.
Q4) Garrett is a leader in his office and he wants to know more about perceptions in the workplace. He should understand that ______.
A) leaders need to know about perceptual errors and guard against them
B) perceptual errors are likely not to affect anything at work
C) leaders cannot change individuals' perceptions
D) perception does not influence how individuals interpret actions at work
Q5) Why is perception important in the workplace?
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Chapter 6: Leadership
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103 Flashcards
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Sample Questions
Q1) Trust is best characterized as a(n) ______.
A) behavior
B) trait
C) psychological state
D) activity
Q2) Which of the following is one of the follower reactions to authority discussed in the text?
A) codependence
B) counterdependence
C) underdependence
D) lack of dependence
Q3) Which of the following is an advantage of career mentoring for the mentee?
A) decreased performance expectations
B) fewer promotions
C) higher salary
D) out-group membership
Q4) Describe the four I's of transformational leadership.
Q5) Describe ways to proactively adapt to a new organization.
Q6) Describe the process to repair trust violations.
Q7) Describe guidelines in managing your boss.
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Chapter 7: Power and Politics
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102 Flashcards
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Sample Questions
Q1) The nearly universal belief that if someone does something for you, they should be paid back is known as ______.
A) The law of averages
B) Karma
C) the Golden Rule
D) the law of reciprocity
Q2) The authority to punish is known as which type of power?
A) reward
B) coercive
C) expert
D) referent
Q3) Describe negative consequences of perception of organizational politics and how to mitigate them.
Q4) Which influence strategy proved to be negatively related to both task and relationship effectiveness in research results?
A) coalition
B) legitimating
C) pressure
D) exchange
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Chapter 8: Motivation: Core Concepts
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Sample Questions
Q1) Which of the following component of job characteristics theory produces a sense of meaningfulness of the work?
A) skill identity
B) task variety
C) feedback
D) task significance
Q2) Which of the following is the need for status and recognition from others?
A) self-actualization
B) physiological
C) esteem
D) safety
Q3) Which of the following is intensity in the motivation process?
A) what a person does
B) how hard a person works
C) how long a person works
D) how smart a person works
Q4) The most well-known motivation theory is Maslow's hierarchy of needs.
A)True
B)False
Q5) Describe the job characteristics theory and why growth needs matter.
Page 10
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Chapter 9: Motivation: Applications
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Sample Questions
Q1) Jacob brings donuts in for his employees once a week, but he varies which day he brings them (sometimes on Monday and sometimes on Wednesday, etc.). The employees never know when they will be treated with donuts, so the element of surprise is motivating. Jacob is using which type of reinforcement schedule?
A) fixed-ratio
B) variable-interval
C) fixed-interval
D) variable-ratio
Q2) Which of the following refers to how external reward may support an employee's sense of competence if they don't undermine autonomy?
A) extrinsics in service of intrinsics
B) intrinsics in service of extrinsics
C) punishments in service of rewards
D) rewards in service of punishments
Q3) Perceptual biases may be avoided in the performance review process by:
A) Rewarding behaviors
B) Providing training to performance raters
C) Going with their gut instinct
D) Ignoring potential perceptual errors
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Page 11
Chapter 10: Group Processes and Teams
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Sample Questions
Q1) Cleo is part of a team with a collective sense of belonging. This can be referred to as
A) synergy
B) team viability
C) team affect
D) team creativity
Q2) Team members generating explanations that support their preferred course of action is known as ______.
A) groupthink
B) group rationalization
C) formal policy
D) guiding principle
Q3) Explain why cohesion may not always be a good thing.
Q4) Diversity in teams can increase conflict.
A)True
B)False
Q5) Explain the importance of team norms.
Q6) Explain the difference between groups and teams.
Q7) Compare and contrast brainstorming and the nominal group technique (NGT).
Q8) Compare and contrast two models of team development.
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Chapter 11: Managing Conflict and Negotiation
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Sample Questions
Q1) Which of the following is not listed in the text as one of the three general sources of organizational conflict?
A) substantive conflict
B) affective conflict
C) interpersonal conflict
D) process conflict
Q2) Which of the following steps in the negotiation process occurs when offers and counteroffers are extended until a mutually agreeable solution is attained?
A) building the relationship
B) preparation
C) bidding
D) gathering information
Q3) According to a recent poll of CEOs, what was mentioned as the number one skill that CEOs are getting coaching for?
A) persuasion skills
B) planning skills
C) listening skills
D) management skills
Q4) How does managing conflict differ across cultures?
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Chapter 12: Organizational Communication
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Sample Questions
Q1) The communication the sender transmits in the Shannon-Weaver communication process is ______.
A) verbal only
B) unaffected by noise
C) includes verbal and nonverbal elements
D) affected by the channel selected
Q2) Wes heard a rumor that layoffs may be on the horizon in his organization and shares this information with his team member Cathy. This is an example of ______.
A) upward communication
B) the grapevine
C) boundary spanning
D) downward communication
Q3) Intercultural communication ______.
A) is nothing to be concerned with in today's organizations
B) is similar to the grapevine
C) compares one culture to another
D) focuses on the behavior of two individuals' communication patterns
Q4) Identify and describe barriers to effective communication.
Q5) Describe the impact social networking might have on your career.
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Chapter 13: Diversity and Cross-Cultural Adjustments
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Sample Questions
Q1) Research evidence supports the argument that diversity increases ______.
A) satisfaction
B) performance
C) stress
D) happiness
Q2) The definition of culture includes ______.
A) it is shared by roughly half of the group
B) older members create and archive the culture
C) it shapes behavior or structures one's perception of the world
D) it is shared by 100% of the group
Q3) Which of the following GLOBE cultural dimensions is related to the questionnaire item--"People are (should be) generally dominant"?
A) future orientation
B) gender egalitarianism
C) assertiveness
D) in-group collectivism
Q4) Define culture and explain why it is important for understanding organizational behavior.
Q5) Identify and describe Hofstede's five dimensions of national culture.
Q6) Identify and describe the four phases of third culture emergence.
Page 15
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Chapter 14: Organizational Culture
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Sample Questions
Q1) Identify and describe the four organizational culture values that appear to be important in most cultures.
Q2) Which aspect of ethical climate is typified by the statement, "each person in this company decides for themselves what is right and wrong"?
A) caring
B) instrumental
C) independence
D) rules
Q3) When legitimate authority governs social interactions it is known as ______.
A) market control
B) clan control
C) performance ambiguity
D) bureaucratic control
Q4) Explain the concept of climcult.
Q5) Culture is ______.
A) an evolved context
B) a situation
C) a permanent state
D) a combination of shared perceptions
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Chapter 15: Leading Change and Stress Management
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Sample Questions
Q1) The theory and research that underlies the practical application of OD interventions in the workplace is known as ______.
A) proactive research
B) psychology
C) organizational behavior
D) social psychology
Q2) Which of the following involves analyzing the forces for and against change?
A) resistance to change
B) organizational development
C) force field analysis
D) workout technique
Q3) Stress has been rising at the workplace due to organizational change.
A)True
B)False
Q4) The step in Lewin's change process that represents movement toward a new desired state is known as ______.
A) changing
B) thawing
C) unfreezing
D) refreezing
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