Organizational Management Exam Bank
Course Introduction
Organizational Management explores the principles, practices, and challenges involved in leading and coordinating people and resources within various types of organizations. This course examines key management functions such as planning, organizing, staffing, leading, and controlling, while also addressing contemporary topics such as organizational culture, motivation, decision-making, change management, and ethical leadership. Students will develop practical skills in analyzing organizational structures, assessing management styles, and implementing effective strategies to achieve organizational goals in a dynamic and diverse workplace environment.
Recommended Textbook Fundamentals of Management 7th Edition by
Ricky W. Griffin
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Page 2
Chapter 1: Understanding the Managers Job
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Sample Questions
Q1) A management challenge that has taken on renewed importance is ___________________________________ and ___________________________________ and their relationship to corporate governance.
Answer: ethics, social responsibility or social responsibility, ethics
Q2) ___________________________________ has increased the amount of information managers must filter and process.
Answer: New technology
Q3) AT&T,The Department of Veterans Affairs,World Vision,and the U.S.Women's Olympic Volleyball team are all examples of A)bureaucracies.
B)corporations.
C)organizations.
D)managerial hierarchies.
E)centralized units of operation.
Answer: C
Q4) ____________________ managers implement company policies while also supervising lower-level managers.
Answer: Middle
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Chapter 2: The Environment of Organizations and Managers
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Sample Questions
Q1) Scott Thompson resigned after serving as CEO of Yahoo for only four months.It was determined that he knowingly lied about his educational background on his resume.But for every unethical manager,there are many ethical ones.
A)True
B)False
Answer: True
Q2) The formal organizational activity aimed at managing social responsibility with which Milton Friedman would disagree most is ___________________________________ because it awards funds to something other than the shareholders.
Answer: philanthropic giving
Q3) The GATT replaced the WTO.
A)True
B)False
Answer: False
Q4) The culture of an organization is easy to measure objectively.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Planning and Strategic Management
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Sample Questions
Q1) American Airlines recalled 211 flight attendants 11 years after they were put on furlough.The recall is part of American Airline's reorganization during bankruptcy proceedings.The recall is an example of
A)standard operating procedures.
B)contingency plans.
C)regulations.
D)a single use plan.
E)standing plans.
Answer: D
Q2) An SBU is a distinct business or related set of businesses contained within a corporation's structure.
A)True
B)False
Answer: True
Q3) The mid-range plans developed by middle managers to aid the organization in achieving its strategic goals are called ____________________ plans.
Answer: tactical
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Page 5
Chapter 4: Managing Decision Making
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Sample Questions
Q1) Which of the following decision-making models is a prescriptive model?
A)Behavioral
B)Classical
C)Administrative
D)Bureaucratic
E)Probabilistic
Q2) ____________________ decisions deal with unique situations that have never occurred before.
Q3) Circuit City went bankrupt because of a series of poor managerial decisions and a down turn in the economy.In retrospect,it would seem that there was too much emphasis on the group reaching a consensus decision.As a result,many decisions were made to avoid conflict.What disadvantage of group decision making does this represent?
A)Domination
B)Groupthink
C)Irrationality
D)Compromise
E)Coalitions
Q4) A(n)___________________________________ solicits opinions from experts who contribute individually.
Page 6
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Chapter 5: Entrepreneurship and New Venture Management
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Sample Questions
Q1) The purpose of the Small Business Administration's SCORE program is to evaluate the managerial performance of small businesses and then to assign scores that are used to determine the amount of loans those individual businesses can obtain.
A)True
B)False
Q2) ____________________ systems are needed to keep a business on track and to help alert entrepreneurs to potential trouble.
Q3) An entrepreneur does all of the following EXCEPT
A)operate.
B)organize.
C)plan.
D)assume risk.
E)hire a professional manager.
Q4) Why do you need to know if a business is classified as small or big?
Q5) International business is not an option for small companies because of the cost and risks.
A)True
B)False
Q6) If you were an entrepreneur,which industry would you enter? Why?
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Chapter 6: Organization Structure and Design
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Sample Questions
Q1) In the wake of the oil spill,BP was expected to sell assets to help pay for the cleanup.This change in size will change BP's
Q2) Dell sells desk tops,laptops,and accessories.This is an example of the use of customer departmentalization.
A)True
B)False
Q3) Bill works at a fast-food establishment.He spends an hour taking orders,an hour cooking meat,an hour at the drive thru,and an hour cleaning up.Bill has job enlargement.
A)True
B)False
Q4) West Windsor school district has three elementary schools that each cover a region of the school district.This is an example of ____ departmentalization.
A)functional
B)product
C)location
D)sequence
E)None of these.
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Chapter 7: Organization Change and Innovation
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Sample Questions
Q1) Radical innovations are new products or processes that modify existing products or technologies.
A)True
B)False
Q2) When organizational change involves planned alteration of the work processes or work activities,the change primarily involves the area of
A)people.
B)technology and operations.
C)social responsibility.
D)strategy.
E)structure and design.
Q3) Which of the following is an explanation of the resistance to change that a worker might feel because the worker disagrees with management that the type of change selected will be best for the organization in the long-run?
A)Threatened self-interests
B)Uncertainty
C)Participation
D)Different perceptions
E)Feelings of loss
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Page 9
Chapter 8: Managing Human Resources in Organizations
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Sample Questions
Q1) An organization is considered diverse when A)managers have been given diversity training.
B)it allows all new applicants to join the organization.
C)its members differ from each other.
D)its makeup matches the makeup of the general population.
E)All of these.
Q2) Although the easiest decision is to pay a single rate for each job,more typically a range of pay rates is associated with each job.
A)True
B)False
Q3) Ellie is 17 years old and applying to be a lifeguard.She is listening as the interviewer talks about $8.00 at first,but it will change to $8.50 when she turns 18.The interviewer is discussing
A)the wage-benefit package.
B)compensation.
C)perquisites.
D)benefits.
E)wages.
Q4) Describe the types of errors that can occur in performance appraisal systems.
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Chapter 9: Basic Elements of Individual Behavior in Organizations
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Sample Questions
Q1) Mary Paule is independent,determined,defiant,and competitive.These are examples of her
A)inducements.
B)intangibles.
C)psychological contracts.
D)contributions.
E)competencies.
Q2) Chick-fil-A is not open on Sundays.It gives all employees a day of rest.This is an effective way to manage ____________________.
Q3) Lucy's work is above average as far as quality and quantity of production goes; however,she refuses to do anything beyond the strict performance of her required job tasks.This is an example of
A)cognitive dissonance.
B)a Type B personality.
C)poor organizational citizenship.
D)burnout.
E)a person with an external locus of control.
Q4) ____________________ refers to the number of goals on which a manager focuses.
Q5) Describe the worst job you ever had.What made it a bad person-job fit?
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Chapter 10: Managing Employee Motivation and Performance
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Q1) Two-factor theory of motivation suggests that people's satisfaction and dissatisfaction are influenced by two independent sets of factors-____________________.
Q2) Keeping up with the Jones's is a need for recognition and respect also called ____________________. or or
Q3) If you want to maintain an employee's behavior at a high level with minimum fluctuations in the level of the behavior,which of the following schedules of reinforcement would be most successful?
A)Fixed-interval
B)Fixed-ratio
C)Variable-interval
D)Variable-ratio
E)Continuous
Q4) Human resource management is the formal and informal mechanisms by which employee performance is defined,evaluated,and rewarded.
A)True
B)False
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Chapter 11: Leadership and Influence Processes
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Sample Questions
Q1) Someone can have power without actually using it.
A)True
B)False
Q2) Managers and leaders differ in
A)how they create an agenda.
B)how they achieve the agenda.
C)how they execute the agenda.
D)the type of outcomes they achieve.
E)all of these.
Q3) Traits that matter for leadership include all of the following EXCEPT
A)intelligence.
B)attractiveness.
C)honesty.
D)integrity.
E)communication ability.
Q4) Do you want others to consider you a manager or leader? Why?
Q5) Research has not confirmed the existence of in-groups and out-groups.
A)True
B)False
Q6) Briefly describe the Leader-Member Exchange approach.
Page 13
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Chapter 12: Communication in Organizations
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Sample Questions
Q1) For information to be considered relevant it must include all the pertinent facts about a situation.
A)True
B)False
Q2) According to the text,if you have a personal,nonroutine,or brief message to convey,the best form of interpersonal communication is probably A)oral.
B)written.
C)lateral.
D)informal.
E)downward.
Q3) Renu has the customer satisfaction statistics.Renu has
A)data that requires analyzing and organizing before they will be of value.
B)information that can be used as a basis for future actions on her part.
C)information that requires analyzing and organizing before it will be of value.
D)data that can be used as a basis for actions on her part without any further manipulation.
E)either data or information¾they mean the same thing.
Q4) When is e-mail an inappropriate form of communication?
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Chapter 13: Managing Work Groups and Teams
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Sample Questions
Q1) Negotiation is a form of conflict resolution.
A)True
B)False
Q2) Ice breakers are designed to move groups through the forming phase quickly.
A)True
B)False
Q3) Two or more people who interact regularly to accomplish a purpose are called a(n)____________________.
Q4) Teenagers experience ____ conflict when their personal need for independence is at odds with their parents role requirements for a person living in the parent's home,supported by the parents.
A)person-role
B)interrole
C)intrasender
D)intersender
E)None of these.
Q5) Consider a group with which you are familiar.Describe at least three norms that were held by members of this group.If any norm variation occurred in the group,describe it.What reasons were considered acceptable justification for norm violation?
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Chapter 14: Basic Elements of Control
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Sample Questions
Q1) Debt ratios are measures of an organization's ability to convert debt into cash quickly.
A)True
B)False
Q2) When control systems provide information in the form of numerical data,they are said to be ____________________.
Q3) Budgets that express important variables in terms other than ____________________ are called nonmonetary budgets.
Q4) Postaction controls are applied to what part of a system?
A)Resources
B)Transformation processes
C)Subsystems
D)Controller
E)Outputs
Q5) Buck's Barber Shop plans to earn 80 percent of its income from barbering services and 20 percent of its income from the sale of grooming products.This represents a nonmonetary budget.
A)True
B)False
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Chapter 15: Managing Operations, quality, and Productivity
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Sample Questions
Q1) A decentralized organization will excel at which guideline for increasing speed?
A)Start from scratch
B)Minimize the number of approvals needed to do something
C)Develop and adhere to a schedule
D)Do not ignore distribution
E)Integrate speed into the organization's culture
Q2) Firms with just-in-time inventory systems would be wise to have one essential supplier for inputs.
A)True
B)False
Q3) Describe why we should be concerned about productivity.What reasons have been given for the slowdown in productivity in the US compared to the rest of the world?
Q4) The Federal Communications Commission has a list of words broadcasters cannot say on the air.This is a dimension of quality known as
A)features.
B)conformance.
C)reliability.
D)durability.
E)serviceability.
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