Organizational Information Systems Study
Guide Questions
Course Introduction
Organizational Information Systems explores the role and impact of information systems within modern organizations. The course covers the fundamental concepts and technologies that support the collection, processing, and dissemination of information to aid managerial decision-making, operational efficiency, and strategic advantage. Topics include system types (such as enterprise resource planning, customer relationship management, and supply chain management), system design and development, data management, and the ethical and security considerations related to organizational information. Through case studies and practical applications, students will develop a deeper understanding of how information systems transform business processes and support organizational goals.
Recommended Textbook
Essentials of Management Information Systems 10th Edition by Kenneth C. Laudon
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Chapter 1: Business Information Systems in Your Career
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Sample Questions
Q1) What is the difference between information technology and information systems?
Describe some of the functions of information systems.
Answer: Information technology (IT)consists of all the hardware and software that a firm needs to use in order to achieve its business objectives.Information systems are more complex.An information system can be defined technically as a set of interrelated components that collect (or retrieve),process,store,and distribute information to support decision making and control in an organization. The functions of an information system are to support decision making,coordination,and control;help employees analyze problems;help employees visualize complex subjects;and help create new products.
Q2) An example of raw data from a national chain of automobile stores would be:
A)average of 13 Toyotas sold daily in Kentucky in 2007.
B)300 Toyota RAV4s sold during fourth quarter 2007 in Kentucky.
C)1 Toyota RAV4 sold January 7,2008 in Louisville,Kentucky - $28000.
D)annual sales of Toyota RAV4s increased 2.4 percent.
Answer: C
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Chapter 2: Global E-Business and Collaboration
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Q1) The automotive parts supply company you work for,Auto4U,has noticed that one of its brands of hubcaps is not selling nearly as well as anticipated at most of its locations.For each of the four main types of information systems found in a business,identify a query that might help understand this development.Of the four types of systems,which do you think will be the most helpful and why?
Answer: You might query operational level TPS to make sure that the product is actually getting to the stores and being restocked.You could query MIS to see average sales levels according to geography,location,and other factors to see if there are any specific factors affecting the sales.You might query ESS to see if the same hubcaps are being sold by competitors and what these prices are.You might use DSS to see what factors could increase sales.Assuming that the hubcaps are being properly stocked at the stores,the most important system to query is the MIS for summaries of sales records to help pinpoint any other factors,sales and marketing to assure that promotion and pricing is accurate.
Q2) Most MISs use sophisticated mathematical models or statistical techniques.
A)True
B)False
Answer: False
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Chapter 3: Achieving Competitive Advantage With Information Systems
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Sample Questions
Q1) The emergence of the World Wide Web acted as a disruptive technology for:
A)the typewriter industry.
B)print publishing.
C)PC manufacturers.
D)microprocessor firms.
Answer: B
Q2) How are information systems used at the industry level to achieve strategic advantage?
A)By building industry-wide,IT-supported consortia and symposia
B)By raising the bargaining power of suppliers
C)By encouraging the entry of new competitors
D)By enforcing standards that reduce the differences between competitors
Answer: A
Q3) The activities that measure the performance of your business processes against strict standards are called best practices.
A)True
B)False
Answer: False
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Chapter 4: IT Infrastructure: Hardware and Software
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Q1) A set of self-contained services that communicate with each other to create a working software application is called:
A)Web services.
B)enterprise integration.
C)SOA.
D)ERP.
Q2) The business case for using grid computing involves all of the following except:
A)cost savings.
B)centralized maintenance.
C)speed of computation.
D)agility.
Q3) Microsoft Excel is an example of:
A)data management software.
B)spreadsheet software.
C)presentation graphics.
D)word processing software.
Q4) IT infrastructure technology is the set of physical devices required to operate the entire enterprise.
A)True
B)False
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Chapter 5: Foundations of Business Intelligence: Databases and Information Management
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Q1) MySQL is a:
A)DBMS for small handheld computing devices.
B)popular open-source DBMS.
C)mainframe relational DBMS.
D)DBMS for desktop systems.
Q2) Which of the following would you use to find patterns in user interaction data recorded by Web servers?
A)Web usage mining
B)Web server mining
C)Web structure mining
D)Web content mining
Q3) A table that links two tables that have a many-to-many relationship is often called a(n):
A)derived table.
B)intersection relation.
C)foreign table.
D)entity-relationship table.
Q4) A foreign key is a field that links to a separate table.
A)True
B)False
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Chapter 6: Telecommunications, the Internet, and Wireless Technology
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Q1) A hub is a networking device that connects network components and is used to filter and forward data to specified destinations on the network.
A)True
B)False
Q2) The method of slicing digital messages into parcels,transmitting them along different communication paths,and reassembling them at their destinations is called: A)multiplexing.
B)packet switching.
C)packet routing.
D)ATM.
Q3) One or more access points positioned on a ceiling,wall,or other strategic spot in a public place to provide maximum wireless coverage for a specific area are referred to as:
A)touch points.
B)hotspots.
C)hot points.
D)wireless hubs.
Q4) What are the business advantages of using voice over IP (VoIP)technology?
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Q5) What are wireless sensor networks? How do they work and what are they used for?
Chapter 7: Securing Information Systems
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Q1) Using numerous computers to inundate and overwhelm the network from numerous launch points is called a(n)________ attack.
A)DDoS
B)DoS
C)SQL injection
D)phishing
Q2) SSL is a protocol used to establish a secure connection between two computers.
A)True
B)False
Q3) A digital certificate system:
A)uses third-party CAs to validate a user's identity.
B)uses digital signatures to validate a user's identity.
C)uses tokens to validate a user's identity.
D)is used primarily by individuals for personal correspondence.
Q4) How is the security of a firm's information system and data affected by its people,organization,and technology? Is the contribution of one of these dimensions any more important than the other? Why?
Q5) Is the cloud a safer and more secure computing environment than an in-house network? Why or why not?
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Chapter 8: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Q1) A company's organizations and processes for distributing and delivering products to the final customers is the:
A)supplier's internal supply chain.
B)external supply chain.
C)upstream portion of the supply chain.
D)downstream portion of the supply chain.
Q2) You have been asked to implement enterprise software for a manufacturer of kitchen appliances.What is the first step you should take?
A)Select the functions of the system you wish to use.
B)Select the business processes you wish to automate.
C)Map the company's business processes to the software's business processes.
D)Map the software's business processes to the company's business processes.
Q3) Identify and describe three major enterprise applications.
Q4) Customer service modules in CRM systems provide tools for:
A)assigning and managing customer service requests.
B)capturing prospect and customer data.
C)identifying profitable and unprofitable customers.
D)managing sales prospect and contact information.
Q5) Identify at least four benefits and four challenges of enterprise systems.
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Chapter 9: E-Commerce: Digital Markets,digital Goods
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Q1) Consumers selling goods and services electronically to other consumers best describes:
A)disintermediation.
B)C2C e-commerce.
C)M-commerce.
D)B2C e-commerce.
Q2) Based on your reading of the chapter,e-commerce is:
A)still in a revolutionary phase.
B)widely accepted by consumers,although technology is still quickly changing.
C)not yet fully accepted by consumers,although much of its driving technology is firmly in place.
D)well entrenched as a form of modern commerce.
Q3) Compared to traditional goods,digital goods have:
A)greater pricing flexibility.
B)lower marketing costs.
C)higher production costs.
D)higher inventory costs.
Q4) "Knowledge increases exponentially" is a phrase with which we are all familiar.How does this concept apply to electronic business and the emergence of the digital firm? Support your contentions.
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Chapter 10: Improving Decision Making and Managing Knowledge
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Q1) Virtual reality applications for the Web use a standard called:
A)CAD
B)VRML
C)VML
D)TCP/IP
Q2) ________ decisions are most common at higher levels of management.
A)Semistructured
B)Unstructured
C)Structured
D)Undocumented
Q3) You are a city transportation planner and are interested in improving the city's bus service.What types of intelligent techniques might help you do this,and how would you use them?
Q4) Which of the following is a type of intelligent technique?
A)Knowledge management system
B)Expert system
C)CAD system
D)Sensitivity analysis
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Q5) Why are knowledge workers so important to an organization?
Q6) What is a GIS? Describe three ways in which GIS can be used by modern business.
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Chapter 11: Building Information Systems and Managing Projects
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Q1) Acceptance testing:
A)includes all the preparations for the trials.
B)tests the functioning of the system as a whole.
C)tests each program separately.
D)provides the final certification that the system is ready to be used in a production setting.
Q2) In the traditional systems development lifecycle,end users:
A)are important and ongoing members of the team from the original analysis phase through maintenance.
B)are important only in the testing phases.
C)have no input.
D)are limited to providing information requirements and reviewing the technical staff's work.
Q3) What are the advantages and disadvantages of prototyping? Describe the steps in prototyping.Give at least two circumstances under which prototyping might be useful.
Q4) More timely information is a tangible benefit of information systems.
A)True
B)False
Q5) Identify and describe the main five systems development approaches.
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Chapter 12: Ethical and Social Issues in Information Systems
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Q1) What are the steps in conducting an ethical analysis?
Q2) Discuss at least three key technology trends that raise ethical issues.Give an example of an ethical or moral impact connected to each one.
Q3) Which of the five moral dimensions of the information age does spamming raise?
A)Quality of life
B)System quality
C)Accountability and control
D)Information rights and obligations
Q4) How does the use of electronic voting machines act as a "double-edged sword?" What moral dimensions are raised by this use of information technology?
Q5) The feature of social institutions that means mechanisms are in place to determine responsibility for an action is called:
A)due process.
B)accountability.
C)the courts of appeal.
D)the judicial system.
Q6) List and define the six ethical principles discussed in your text.
Q7) How does a cookie work?
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