Organizational Information Systems
Final Exam
Course Introduction
Organizational Information Systems explores how information systems support business operations, decision-making, and competitive strategy within organizations. The course covers the fundamentals of information system components, types, and applications, as well as the integration of technology with organizational structures and processes. Students examine topics such as data management, enterprise resource planning, business intelligence, and the strategic impact of information systems. Emphasis is placed on understanding how effective use of information systems can enhance organizational efficiency, innovation, and adaptability in a dynamic business environment.
Recommended Textbook
Managing Information Technology 7th Edition by Carol V. Brown
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15 Chapters
490 Verified Questions
490 Flashcards
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Page 2
Chapter 1: Managing IT in a Digital World
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20 Verified Questions
20 Flashcards
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Sample Questions
Q1) Managing the costs and vulnerabilities of the data centers and networks that provide access to business data and applications is the only major role of IT leaders.
A)True
B)False
Answer: False
Q2) The widespread use of Microsoft's software products is responsible for today's de facto software standards in each of the following areas,except:
A) PC operating systems (Windows).
B) office application suites (including word processing).
C) enterprise systems.
D) Internet browsers.
Answer: C
Q3) Telecommuting is facilitated by all of the following except:
A) privacy laws.
B) low costs for personal computing products.
C) Internet connectivity.
D) software to facilitate remote collaboration.
Answer: A
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3
Chapter 2: Computer Systems
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) The language translator program which translates an entire 3GL or 4GL program into machine language before any of the program is executed is called a(an):
A) control unit.
B) interpreter.
C) compiler.
D) converter.
Answer: C
Q2) In computer memory,a cell that can store two or more characters of data is called a:
A) partition.
B) word.
C) bit.
D) byte.
Answer: B
Q3) What are the two major categories of computer software?
A) applications software and support software
B) applications software and database management software
C) word-processing software and spreadsheet software
D) word-processing software and database management software
Answer: A
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Page 4
Chapter 3: Telecommunications and Networking
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36 Verified Questions
36 Flashcards
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Sample Questions
Q1) Which of the following most accurately describes the routing function of telecommunications?
A) checking for errors and putting the communication into a standardized format
B) changing coding system or speed when moving data between devices on the network
C) keeping track of the status of the network
D) choosing the most efficient path for a message to be sent over the Internet
Answer: D
Q2) Which statement about Wi-Fi is not true?
A) Wi-Fi is a wireless technology for local area networks.
B) Wi-Fi is used in buildings with wired LANs to enable mobile access to the organizational networks.
C) Wi-Fi networks are replacing WiMAX networks due to their greater speed and geographic coverage.
D) Wi-Fi networks use a CSMA/CA protocol to avoid message failures.
Answer: C
Q3) A Universal Resource Locator (URL)is used to locate packets in a network.
A)True
B)False
Answer: False
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Chapter 4: The Data Resource
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34 Flashcards
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Sample Questions
Q1) The permissible range or set of values for each data element is defined by integrity rules.
A)True
B)False
Q2) An application that moves data from one database to another and permits one source of data to serve many localized systems within an organization is called a:
A) data analysis and presentation application.
B) data capture application.
C) data transfer application.
D) disposable application.
Q3) Each of the following is a critical step in a data quality initiative,except:
A) cleaning up existing data errors.
B) avoiding the usage of advanced data cleansing tools.
C) establishing procedures to prevent errors.
D) verifying that third-party vendors provide clean data.
Q4) Data warehouses provide a method for making historical and current data accessible for queries by many people throughout an organization.
A)True B)False
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Chapter 5: Enterprise Systems
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35 Verified Questions
35 Flashcards
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Sample Questions
Q1) Which of the following is a potential business benefit from implementing an ERP system?
A) improved financial process controls
B) lower costs for inventory warehousing
C) re-engineered business processes
D) all of the above
Q2) Payroll and order entry systems are examples of transaction processing systems.
A)True
B)False
Q3) An engineering system that uses computer graphics to create and modify engineering designs is what type of system?
A) computer-aided engineering (CAE)
B) computer-aided design (CAD)
C) graphic user design (GUD)
D) computer-aided process planning (CAPP)
Q4) Groupware systems attempt to provide an integrated approach to all aspects of interaction a company has with its customers.
A)True
B)False
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Chapter 6: Managerial Support Systems
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) In a "community of practice" knowledge management system,which of the following statements is true?
A) There is usually very formal management and control of a COP KMS.
B) Each member of the COP is responsible for the knowledge content of the KMS.
C) The knowledge in the KMS is very carefully organized and packaged.
D) The likelihood is high that the knowledge in the KMS will be applicable to many members of the COP.
Q2) The AI technology that is used to evaluate handwriting on credit card slips,select undervalued stocks as part of portfolio pension plan management,and determine where to drill for oil and gas is:
A) neural networks.
B) perceptive systems.
C) natural languages.
D) expert systems.
Q3) A GSS can be used to support:
A) meetings at one physical location.
B) meetings with participants at multiple locations.
C) meetings of pre-existing teams or newly formed groups.
D) all of the above
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Page 8
Chapter 7: E-Business Systems
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34 Verified Questions
34 Flashcards
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Sample Questions
Q1) A potential seller benefit from B2C applications is:
A) lower costs from online channels.
B) multimedia opportunities for marketing.
C) new ways to research potential markets.
D) all of the above
Q2) According to the textbook,which statement about electronic data interchange (EDI)is not true?
A) EDI involves computer-to-computer communications between trading partners.
B) EDI saves costs due to automated transaction handling and the elimination of paper documents.
C) EDI requires an Internet connection.
D) Some EDI standards are industry-specific.
Q3) Why would a consumer want to see a TRUSTe seal on a web site?
A) TRUSTe is a government organization concerned with consumer trust
B) a TRUSTe seal signifies that the company's website has a clear privacy policy
C) the company is affiliated with Apple computer
D) sites that do not display this seal are not trustworthy
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Chapter 8: Basic Systems Concepts and Tools
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33 Flashcards
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Sample Questions
Q1) What set of international guidelines includes an extensive set for implementation management practices against which firms can benchmark their own practices?
A) CCM
B) COSO
C) ITIL
D) none of the above
Q2) Security measures that are concerned with whether or not users can run an application,read a file,or change data in a database,or can change who can access to data that others have created are referred to as:
A) logical access controls.
B) physical access controls.
C) backup procedures.
D) audit trails.
Q3) When developing a logical data flow diagram,a rectangle (or open rectangle)indicates:
A) data at rest.
B) data in motion.
C) an element in the environment of the system that sends or receives data.
D) a process component.
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Page 10
Chapter 9: Methodologies for Custom Software Development
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37 Verified Questions
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Sample Questions
Q1) A type of testing where the objective is to make sure that the system performs reliably and does what it is supposed to do in a user environment is referred to as user acceptance testing.
A)True
B)False
Q2) Which of the following best describes a responsibility of a systems analyst?
A) ensure the promised benefits of a system are achieved
B) develop detailed system requirements
C) train users
D) all of the above
Q3) All of the following are considered advantages to using RAD methodology,except:
A) dramatic savings in development time.
B) system quality much higher than with SDLC.
C) focuses on essential system requirements.
D) ability to rapidly change system design at user request.
Q4) The percentage of resources devoted to the maintenance of a system:
A) generally increases over time.
B) generally decreases over time.
C) generally stays about the same over time.
D) is variable depending on the system.
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Chapter 10: Methodologies for Purchased Software Packages
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37 Verified Questions
37 Flashcards
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Sample Questions
Q1) The requirements definition for a purchased system is ________ detailed than the requirements used to build a prototype,and ________ detailed than the requirements needed to design a custom system.
A) more, less
B) less, more
C) more, more
D) less, less
Q2) When considering the purchase of a major software application,managers need to also consider the following potential downside:
A) It is typically more expensive than custom development.
B) The package seldom totally fits the company's needs.
C) It takes much longer to implement because of the software's complexity.
D) There is no documentation.
Q3) When purchasing a software package,a successful definition phase ends with a(n): A) system testing plan.
B) vendor contract.
C) system design.
D) RFP.
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Chapter 11: IT Project Management
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) Additional project management skills are needed when using offsite and offshore resources for new application development.
A)True
B)False
Q2) A PERT (or CPM)chart graphically depicts the estimated times for each project task against a horizontal time line,for displaying a project schedule and for tracking the progress of a set of tasks against the project plan.
A)True
B)False
Q3) A key deliverable for the initiation phase of a project is the:
A) technical feasibility study.
B) project charter.
C) Gantt chart.
D) work breakdown analysis.
Q4) A project charter describes:
A) the project's broad objectives, but not its intended scope.
B) any unknown constraints.
C) the estimated project benefits.
D) all of the above
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Chapter 12: Planning Information Systems Resources
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Sample Questions
Q1) Which of the following is not a part of the initial IS assessment?
A) compare current actual performance against previous goals
B) envision an ideal or intended state at some point in the future
C) collect IT operational data
D) benchmark performance against competing organizations
Q2) Operational IS plans include plans for projects,such as:
A) expected benefits.
B) due dates.
C) priorities.
D) all of the above
Q3) Which statement is true?
A) An information vision is the same as an IT architecture.
B) Operational IS plans precede strategic IS planning.
C) A Critical Success Factor (CSF) technique is a tool to support strategic IS planning.
D) none of the above
Q4) The strategic IS plan contains a set of short-term objectives that represent measureable movement toward the intended performance metrics.
A)True
B)False
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Chapter 13: Leading the Information Systems Function
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31 Flashcards
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Sample Questions
Q1) IS managers may report to:
A) a business unit manager.
B) an IS leader of an IS group within a functional unit (finance, marketing, etc.).
C) an IS leader in a corporate IS unit that supports the entire organization.
D) any of the above
Q2) Chargeback transfer prices are often established for all of the following except:
A) IS personnel time.
B) number of IS managers on staff.
C) disk file space utilized.
D) usage of help desk support.
Q3) According to a survey of U.S.managers,which of the following IS skills are likely to be least critical to maintain in-house and most likely to be outsourced?
A) project management skills
B) business domain skills
C) systems analysis and design skills
D) computer programming with a 3rd-generation language
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15
Chapter 14: Information Security
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33 Verified Questions
33 Flashcards
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Sample Questions
Q1) A worm is a virus that has the ability to copy itself from machine to machine,usually over a network.
A)True
B)False
Q2) Due to several recent laws regarding information security,it is a good practice to provide existing civil and criminal laws rather than have a company-specific information security policy.
A)True
B)False
Q3) Which of the following is not one of the common policy areas generally included in an information security policy?
A) Access Control Policies (e.g., password controls)
B) External Access Policies (e.g., accessing the Web and Internet)
C) Usage of Social Security Number Policies. (e.g., whether it is an identifier)
D) Acceptable Use Policies (e.g., usage of organization's computer resources)
Q4) The goal of the IS manager responsible for information security is to eliminate all information risk.
A)True
B)False
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Chapter 15: Social, Ethical, and Legal Issues
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35 Flashcards
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Sample Questions
Q1) Sending an e-mail that falsely claims to be a legitimate enterprise in an attempt to scam the user into providing private information is called:
A) spoofing.
B) cracking.
C) hacking.
D) phishing.
Q2) According to the Federal Trade Commission (FTC),identify theft is "someone appropriating your personal information without your knowledge to commit fraud or theft."
A)True
B)False
Q3) Amazon.com settled a lawsuit with Barnes and Noble in March 2002 that centered on the infringement of what patent?
A) the personalization of content on an e-commerce site
B) the use of cookies to track patterns across visits
C) its "one-click-ordering" process
D) the "buy it now" feature
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