Organizational Information Systems
Final Exam
Course Introduction
Organizational Information Systems explores the design, implementation, and management of information systems within modern organizations. The course examines how information technologies support business processes, decision-making, and strategic objectives. Topics include information system components, enterprise resource planning (ERP), data management, system development life cycles, and the alignment of IT with organizational goals. Students will analyze real-world case studies, assess technology-driven innovation, and evaluate the impact of emerging trends such as cloud computing, big data, and cybersecurity on organizational performance.
Recommended Textbook
Experiencing MIS 3rd Edition by David M. Kroenke
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33 Chapters
1799 Verified Questions
1799 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) The phenomenal growth of YouTube is an example of how Moore's Law can impact the business environment.
A)True
B)False
Answer: True
Q2) Explain how you would create a strong password.
Answer: Strong passwords should have seven or more characters in them,consisting of upper and lower case letters,numbers,and special characters.They should not contain any complete dictionary word in any language,nor should they contain your user name,real name,or company name.They should also be different from any other password that you have previously used.An example of a strong password is Qw37^T1bb?at.
Q3) Peter is an engineer working in the United States.In accordance with Moore's Law,which of the following is a nonroutine cognitive skill that would provide him with job security?
A) programming skills
B) systems thinking
C) tax accounting
D) general awareness
Answer: B
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Chapter 2: Business Processes, Information, and Information Systems
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Sample Questions
Q1) The outermost components of the symmetrical five-component framework of an IS are data and procedures.
A)True
B)False
Answer: False
Q2) Information is data presented in a meaningful context.
A)True
B)False
Answer: True
Q3) Information is defined as ________.
A) recorded facts and figures
B) data that fits into organizational requirements
C) sufficient raw data for decision making
D) knowledge derived from data
Answer: D
Q4) Software and procedure components are both sets of instructions,in the IS framework.
A)True
B)False Answer: True
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Simpson's Lawn Services decides to offer two free mowing services for all customers who booked garden landscaping in the fall.By doing this,which of the following forces is Simpson's addressing?
A) the control exercised by Acme Corp. who supplies Simpson with lawn mowers
B) the power held by the landlord of the Simpson office space
C) the threat posed by Roger's Landscapes, a new competitor
D) the bargaining power of the City Football Club who are their customers
Answer: C
Q2) The strength of bargaining power forces does not depend on the availability of substitutes
A)True
B)False
Answer: False
Q3) Support activities are business functions that relate directly to the production of the organization's products or services.
A)True
B)False
Answer: False
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Chapter 4: Hardware and Software
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Q1) Microsoft Windows works only on processors from Intel and companies that make processors that conform to the Intel ________.
A) site license
B) machine code
C) input hardware
D) instruction set
Q2) ________ is a form of hardware/software leasing in which organizations obtain server resources from vendors that specialize in server processing.
A) Metaserver leasing
B) String computing
C) Grid referencing
D) Cloud computing
Q3) When contents of the memory are lost when the power is off,the memory is said to be ________.
A) cached
B) volatile
C) random
D) swapped
Q4) What is firmware?
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Chapter 5: Database Processing
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Sample Questions
Q1) Enterprise DBMS products are designed for smaller,simpler database applications.
A)True
B)False
Q2) What is a database application?
Q3) What are relational databases?
Q4) The bulk of databases in the personal DBMS category have multiple users.
A)True
B)False
Q5) What are the differences between a spreadsheet and a database?
Q6) Which of the following stands true for enterprise DBMS products?
A) Enterprise DBMS products are designed for small and simple database applications.
B) Enterprise DBMS products support many (perhaps thousands) of users and many different database applications.
C) Paradox is an example of an enterprise DBMS product.
D) Most of the enterprise DBMS products are out of business today.
Q7) Describe the functions of a database management system.
Q8) How are database application programs useful?
Q9) How does one create a database and its structures?
Q10) Describe the contents of a database.
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Chapter 6: Data Communications
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Sample Questions
Q1) WiMax has the lowest potential for speed,but it is the most easily available wireless protocol.
A)True
B)False
Q2) The computers in two separate company sites must be connected using a
A) LAN
B) WAN
C) NIC
D) MAC
Q3) Which of the following is true of Web servers?
A) They are not programs.
B) They run on a user tier computer.
C) They can manage items in a shopping cart.
D) They send and receive Web pages to and from clients.
Q4) A(n)________ is a unique name that is affiliated with a public IP address.
A) tag
B) protocol
C) domain name
D) assigned name
Page 8
Q5) What are the three tiers in the three-tier architecture?
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Chapter 7: Business Process Management
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Sample Questions
Q1) Write a short note on customer relationship management system (CRM).
Q2) The existence of information silos helps resolve any problems that may arise due to isolated information systems.
A)True
B)False
Q3) What are personal information systems?
Q4) Explain workgroup information systems.
Q5) Information silos are not a problem until they begin to share data about the same entities.
A)True
B)False
Q6) Information systems for both manufacturing and operations department of an organization will process data related to finished goods and can therefore cause duplication and lead to problems.
A)True
B)False
Q7) Information silos can result in increased cost for an organization.
A)True
B)False
Q8) What are inherent processes?
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Sample Questions
Q1) What is an e-commerce auction? Give an example of an e-commerce company.
Q2) ________ is the application of Web 2.0 technologies,collaboration systems,social networking,and related technologies to facilitate the cooperative work of intellectual workers in organizations.
A) Enterprise architecture
B) Enterprise resource planning
C) Enterprise 2.0
D) Enterprise application integration
Q3) Sales between a supplier and a retail consumer are ________ transactions.
A) B2C
B) B2B
C) B2G
D) C2C
Q4) E-commerce is the buying and selling of goods and services ________.
A) over private and public computer networks
B) in restricted markets using cyber intermediaries
C) using intermediaries such as dealer and agents
D) that cannot be sold via traditional distribution channels
Q5) What kind of marketing is used for Web 2.0 applications?
Q6) How does social capital add value?
Page 10
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Sample Questions
Q1) Which term is used as a synonym for data mining?
A) OLAP
B) neural networks
C) market-basket analysis
D) knowledge discovery in databases
Q2) Data marts are usually larger than data warehouses.
A)True
B)False
Q3) What is the purpose of a data warehouse?
Q4) Data that are critical for successful operations must be complete and accurate,however data that are only marginally necessary do not need to be.
A)True
B)False
Q5) A ________ is a data collection that is created to address the needs of a particular business function,problem,or opportunity.
A) data mart
B) data harvester
C) data mine
D) data warehouse
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Which of the following is true of systems development?
A) It has little need for human relations skills as tasks are performed by individuals, not groups.
B) It is exclusively a technical task undertaken by programmers and hardware specialists.
C) It is limited to the four domains of hardware, software, data, and procedures.
D) It requires coordinated teamwork of both specialists and nonspecialists with business knowledge.
Q2) The third phase of the systems development life cycle is the component design phase.
A)True
B)False
Q3) The software community has done much work to improve software development forecasting;therefore,scheduling and budgeting for new,large-scale systems are no longer problematic.
A)True
B)False
Q4) Why is systems development difficult and risky?
Q5) What is the importance of the requirements analysis phase of the SDLC?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The data,procedure,and people components of an information system require professionals with highly developed interpersonal communications skills.
A)True
B)False
Q2) Networks and servers need to be powered on and monitored.
A)True
B)False
Q3) As a user of IS,you have a right to ________.
A) keep your password unchanged indefinitely to ensure maximum data security
B) make hardware modifications to your computer as you see fit
C) contribute to requirements for new system features and functions
D) install programs that you deem necessary to perform your work
Q4) Describe the development group of a firm's IS department.
Q5) IT infrastructure and systems are known to be particularly adaptable to change. A)True
B)False
Q6) Benefits are those for which a dollar value can be computed are called verified benefits.
A)True
B)False
Page 13
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Chapter 12: Information Security Management
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Sample Questions
Q1) How can data safeguards protect against security threats?
Q2) Enforcement of security procedures and policies consists of three interdependent factors: ________.
A) centralized reporting, preparation, and practice
B) account administration, systems procedures, and security monitoring
C) separation of duties, least privilege, and position sensitivity
D) responsibility, accountability, and compliance
Q3) Which of the following is an example of a security threat resulting from malicious human activity?
A) an employee who misunderstands operating procedures
B) an employee who accidentally deletes customer records
C) an employee who inadvertently installs an old database on top of the current one
D) an employee who intentionally destroys data or other system components
Q4) Most secure communication over the Internet uses a protocol called HTTP.
A)True
B)False
Q5) Denial-of-service attacks are caused by human error,not malicious intent.
A)True
B)False
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Chapter 13: Improving Your Collaboration Skills
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Sample Questions
Q1) Which of the following is true about collaborative teams?
A) Team members must come to respect and trust each other.
B) Enjoyment is essential to successful teamwork.
C) Members in a team must agree with one another's views.
D) A collaborative team will not face conflicts.
Q2) A team leader who expects and welcomes conflict can reduce collaboration within a team.
A)True
B)False
Q3) Which of the following is true for team behavior?
A) The formative environment is an important factor determining behavior in a team.
B) Team leaders guide team actions, but cannot influence the behavior of the team.
C) Innate social ability is the only determinant of team behavior.
D) Team leaders should discourage conflict in order to foster collaboration.
Q4) What are the two key elements of communication and how do they improve collaboration?
Q5) Define a team.What are the characteristics of an effective team?
Q6) Describe the role of workflow control in achieving collaboration.
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) Which of the following is a technology used to place content on a shared file server in a company?
A) FTP
B) TCP
C) multiparty text chat
D) version control
Q2) In version control systems,shared documents are placed into a shared directory called a ________.
A) work lab
B) library
C) workspace
D) Groove
Q3) Discussion forums provide a means to asynchronously discuss any issue by providing a single repository of team documents.
A)True
B)False
Q4) Email is a tool used for asynchronous communication.
A)True
B)False
Q5) Explain version control with a simple example.
Page 16
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Chapter 15: Information Systems and Decision Making
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Sample Questions
Q1) Unstructured decision-making is usually supported by ________ information systems.
A) managerial
B) operational
C) augmented
D) automated
Q2) In organizations,decisions occur at three levels: operational,managerial,and strategic.
A)True
B)False
Q3) ________ are designed to support strategic decision-making.
A) Knowledge management systems
B) Management information systems
C) Transaction processing information systems
D) Executive information systems
Q4) What is the difference between structured and unstructured decisions? Give examples for each.
Q5) Discuss the information systems that support decisions at various levels in an organization.
Page 17
Q6) Briefly describe the steps in the decision-making process?
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Chapter 16: Knowledge Management and Expert Systems
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Sample Questions
Q1) The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A) knowledge management
B) open-source development
C) collaborative leadership
D) the creative commons
Q2) ________ are information systems that track organizational documents,Web pages,graphics,and related materials.
A) Management information systems
B) Enterprise resource systems
C) Transaction processing systems
D) Content management systems
Q3) The world's largest and most popular document search engine is ________.
A) Yahoo
B) Bing
C) Google
D) AltaVista
Q4) How do expert systems benefit organizations? What are their disadvantages?
Q5) What factors inhibit employees from sharing knowledge?
Page 18
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Chapter 17: Introduction to Microsoft Excel
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Q1) Data can be imported to Microsoft Excel from other programs.
A)True
B)False
Q2) In Microsoft Excel,the intersection of a row and column is called a(n)________.
A) junction
B) content point
C) cell
D) data point
Q3) In Microsoft Excel,the wide bar of tools and selections that appears just under the tabs is referred to as the Menu bar.
A)True
B)False
Q4) In Excel,the term "________" refers to a single spreadsheet.
A) workbook
B) library
C) worksheet
D) gridline
Q5) The Add-Ins tab contains the nonstandard features that have been added to Excel.
A)True
B)False
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) Which of the following enables the fast processing of data once the data resides in the main memory of a computer?
A) CD-ROM
B) DVD
C) CPU
D) LCD
Q2) ________ is an example of a horizontal market software
A) AutoCad
B) Open Office
C) Goldmine
D) Act!
Q3) What is the significance of the main memory in the functioning of a computer?
Q4) The term site license means that an organization has purchased a license to equip all of the computers on a site with certain software.
A)True
B)False
Q5) $G$17 is the absolute address of the cell G17.
A)True
B)False
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Chapter 19: Database Design
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Q1) The process of converting poorly structured tables into two or more well-structured tables is referred to as ________.
A) replication
B) duplication
C) actualization
D) normalization
Q2) The crow's-foot notation shows the minimum number of entities that can be involved in a relationship.
A)True
B)False
Q3) The ________ notation signifies that an adviser can be related to many students and that a student can be related to many advisers.
A) 1:M
B) N:M
C) N:1
D) N:N
Q4) What are the different types of relationships represented in a data model?
Q5) Explain the role of users in designing a database.
Q6) Explain the difference between maximum and minimum cardinality.
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Chapter 20: Using Microsoft Access 2010
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Q1) In Access,to modify the design of a default table,one must click View and select Design View in the upper right-hand corner of the access window.
A)True
B)False
Q2) Access opens a new database by creating a default table named Table A.
A)True
B)False
Q3) In Microsoft Access,a report is created using a process similar to that for forms. A)True
B)False
Q4) In Access,after creating a relationship between two tables,the user cannot and need not assign values for the ________ .
A) primary key
B) tracker
C) foreign key
D) add-ons
Q5) How can a user generate reports in Microsoft Access?
Q6) Explain the procedure for creating a database using Microsoft Access.
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Chapter 21: Using Excel and Access Together
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Q1) Which of the following tabs in Microsoft Excel contains the option to create a column chart?
A) Data
B) Home
C) Insert
D) Tools
Q2) How can you use Excel to graph Access data?
Q3) To use Excel to process data stored in Access,you have to rekey all of the Access data into Excel.
A)True
B)False
Q4) Microsoft Excel is a database management system.
A)True B)False
Q5) A pie chart cannot be used to represent various growth alternatives of different entities.
A)True B)False
Q6) Explain the procedure for creating graphs in Microsoft Excel.
Q7) What are delimited text files?
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) Define nomadic and mobile access systems with an example.
Q2) Drones and other unoccupied military equipment are examples of remote systems. A)True
B)False
Q3) One likely consequence of communication at a distance is an increase in business travel.
A)True
B)False
Q4) List the consequences of communication at a distance.
Q5) Define a virtual machine.
Q6) Define remote access.Give examples of the use of remote access systems.
Q7) ________ virtualization is the one in which one operating system acts as a host to other operating systems.
A) Storage
B) Desktop
C) Server
D) Database
Q8) Mobile access refers to the use of networked computers while in motion. A)True B)False
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) The ________ policy seeks to have production inputs delivered to the manufacturing site just as they are needed.
A) BOM
B) JIT
C) MPS
D) MRP
Q2) Employee assessment includes the publication of standard job and skill descriptions as well as support for employee performance evaluations.
A)True
B)False
Q3) Inventory applications are a part of manufacturing applications.
A)True
B)False
Q4) A computer program that supports or automates the major activities in a functional process is referred to as ________.
A) functional application
B) application software
C) departmental application
D) divisional software
Page 25
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Which of the following is an example of a supply chain activity?
A) scheduling
B) sales prospecting
C) procurement
D) cash management
Q2) Explain ERP application programs.
Q3) The differences between as-is processes and the blueprint can be reconciled after the ERP system had been implemented.
A)True
B)False
Q4) ________ is a suite of applications,called modules;a database;and a set of inherent processes for consolidating business operations into a single,consistent,computing platform.
A) Enterprise resource planning
B) Customer relationship management
C) Warehouse management system
D) Supply chain management
Q5) An ERP system is an information system based on ERP technology. A)True
B)False
26
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Chapter 25: Supply Chain Management
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Q1) The bullwhip effect can be reduced by giving all participants in the supply chain access to consumer-demand information from the retailer.
A)True
B)False
Q2) Information systems ________.
A) reduce the speed of the supply chain
B) only partially eliminate the bullwhip effect
C) reduce the cost of inventories but increase their size
D) do not optimize supply chain profitability
Q3) Erratic consumer demand is the major reason for the bullwhip effect.
A)True
B)False
Q4) Define supply chain profitability.How is it different from individual organizational profitability?
Q5) How do information systems affect supply chain performance?
Q6) The only source of revenue in the supply chain is the customer.
A)True B)False
Q7) Explain the bullwhip effect with an example.
Q8) What are interorganizational business processes?
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Chapter
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Q1) ________ refers to any activity that an entity (individual,project,or organization)takes with entities with which it is related.
A) Knowledge tagging
B) Social networking
C) Enterprise bookmarking
D) Lateral diffusion
Q2) A ________ is a Web site on which users can publish their opinions in restricted amounts of text.
A) vlog
B) webcast
C) microblog
D) podcast
Q3) UGC applications are used as a bait for advertising.
A)True
B)False
Q4) Twitter is a(n)________ application.
A) Oracle
B) Web 2.0
C) TCP/IP
D) mashup
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Chapter 27: Database Marketing
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Q1) Database marketing is the application of business intelligence systems to the planning and execution of marketing programs.
A)True
B)False
Q2) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q3) A high F score denotes that the customer has bought an expensive item recently.
A)True
B)False
Q4) Market-basket analysis is used to explore cross-selling opportunities.
A)True
B)False
Q5) Which of the following is a way of analyzing and ranking customers according to their purchasing patterns?
A) composite forecasts
B) RFM analysis
C) Cooke method
D) Delphi technique
Q6) Describe the process of conducting RFM analysis.
Page 29
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Chapter 28: Reporting Systems and OLAP
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Q1) With reference to the online analytical processing,a presentation of a measure with associated dimensions is known as an ________.
A) OLAP mode
B) OLAP server
C) OLAP report
D) OLAP cube
Q2) Connecting to data sources is a part of report management.
A)True
B)False
Q3) What is the difference between push and pull reports?
Q4) OLAP report generation is slower compared to standard DBMS report generation.
A)True
B)False
Q5) The process of dividing the data in OLAP reports into more detail is termed drill-down.
A)True
B)False
Q6) Reporting systems cannot generate reports that require calculations on the data.
A)True
B)False
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Chapter 29: Geographic Information Systems
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Q1) How does the Military Grid Coordinate System (MGRS)work?
Q2) A datum is a technique for placing locations on the surface on the earth onto a flat surface.
A)True
B)False
Q3) GIS employs special purpose hardware for capturing geospatial data.
A)True
B)False
Q4) Application-specific programs are different from application programs for database systems.
A)True
B)False
Q5) Not all flat maps involve distortion.
A)True
B)False
Q6) One application for a geofence is to notify personnel when trucks or other containers are nearing their destination.
A)True
B)False
Q7) What is asset tracking?
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Chapter 30: Business Process Management
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Q1) Why is customer credit checked before checking availability of goods?
A) for the smooth working of the process
B) for arranging the special terms
C) to prevent the wastage of verification labor
D) to align the processes with organizational goals
Q2) Which of the following statements is true regarding SOA principles?
A) All service requestors are computer programs.
B) Checking customer credit is not an encapsulated activity.
C) Service providers reject improperly formatted service requests.
D) Accepting order processes does not depend on receiving a service request.
Q3) Which of the following statements is true of encapsulation?
A) It is a design practice.
B) It cannot be performed by human beings.
C) It implements the change less consistently than other processes.
D) It can only be performed by computer systems.
Q4) Describe business process management (BPM)in brief.
Q5) Business item repository means that if the items are available,they are allocated to the customer so that they will not be sold to someone else.
A)True
B)False
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Chapter 31: Systems Development Project Management
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39 Verified Questions
39 Flashcards
Source URL: https://quizplus.com/quiz/20775
Sample Questions
Q1) The development of large-scale systems can involve integrating products and services from different companies.
A)True
B)False
Q2) The ________ is the sequence of activities that determine the earliest date by which the project can be completed.
A) Gantt chart
B) critical path
C) baseline
D) scope
Q3) Regarding task dependencies,all tasks must begin and end at the same time.
A)True
B)False
Q4) The term ________ refers to a set of management policies,practices,and tools that developers use to maintain control over the project's resources.
A) perceptual mapping
B) coordination control
C) critical path analysis
D) configuration control
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Chapter 32: Outsourcing
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Sample Questions
Q1) One of the benefits of outsourcing is that it allows for an easy exit.
A)True
B)False
Q2) The outsource vendor is usually forbidden by the contract to change direction or the management team working with the organization.
A)True
B)False
Q3) Outsourcing protects companies from a potential loss of intellectual capital.
A)True
B)False
Q4) When a company outsources a system,it continues to maintain control over prioritizing the fixing of software failures and problems.
A)True
B)False
Q5) Outsourcing does not offer the hiring company an easy exit from the agreement with the vendor.Why?
Q6) Describe in brief the risks related to the loss of control that may result from outsourcing.
Q7) What are the management advantages of outsourcing?
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Chapter 33: International MIS
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Sample Questions
Q1) Which of the following is a problem and issue related with global databases?
A) Often, data transmission speeds are too slow to process data from a single geographic location.
B) A single database increases data integrity problems.
C) International companies that have a single database must declare multiple languages for the company.
D) With a single database, it is not possible to have an integrated view of the customer or the organization's operations.
Q2) World time differences enable global virtual companies to operate 24/7.
A)True
B)False
Q3) The global economy has intensified rivalry by increasing product and vendor choices and by accelerating the flow of information about price,product,availability,and service.
A)True
B)False
Q4) What are the problems of inherent processes?
Q5) How does the global economy change competitive strategy?
Q6) What are the challenges of international project management?
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