Organizational Information Systems
Exam Solutions
Course Introduction
Organizational Information Systems explores the design, implementation, and management of information systems within modern organizations. This course examines how information systems support business operations, decision-making, and strategic goals. Students will learn about various types of information systems, such as enterprise resource planning, customer relationship management, and knowledge management systems. Emphasis is placed on the alignment of technology with organizational processes, the challenges of system integration, and the impact of technological innovations on business practices. Through case studies and practical assignments, students develop skills to analyze organizational needs and recommend appropriate information system solutions.
Recommended Textbook
Using MIS 8th Edition by David M. Kroenke
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1437 Verified Questions
1437 Flashcards
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) ________ skills determine the ability to conceive information from data.
A) Cognitive
B) Abstract reasoning
C) Symbolic thinking
D) Experimentation
Answer: A
Q2) According to Moore's Law, the ________.
A) price of an integrated chip reduces once in 18 months
B) performance of an integrated chip doubles every year
C) number of transistors per square inch on an integrated chip doubles every 18 months
D) density of a transistor decreases every year
Answer: C
Q3) Which of the following is categorized as a nonroutine cognitive skill?
A) symbolic thinking
B) marketing knowledge
C) tax accounting
D) systems thinking
Answer: D
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) The fundamental purpose of the starting phase of a project is ________.
A) accomplishing the project tasks effectively
B) determining tasks and dependencies
C) managing tasks and budgets of the project
D) setting the ground rules for the project and team
Answer: D
Q2) Susan, the operations manager at Multitech Systems Inc., schedules a face-to-face meeting with her vendors to decide on the specifications for a project. Some of her senior engineers are also asked to participate in the discussion through a conference call. This is an example of synchronous communication.
A)True
B)False
Answer: True
Q3) Which of the following decisions is least likely to involve collaboration?
A) How much of product A should be ordered from vendor B?
B) What products should we include in the new product line?
C) Should our company acquire company A?
D) What type of relationship should the company maintain with company A?
Answer: A
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Page 4
Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Porter defined value as the amount of money that a customer is willing to pay for a resource, product, or service.
A)True
B)False
Answer: True
Q2) An organization reducing operational costs is using product implementation to achieve competitive advantage.
A)True
B)False
Answer: False
Q3) Activities such as collecting, storing, and physically distributing the products to buyers are considered as primary activities in a value chain.
A)True
B)False
Answer: True
Q4) Operations involve transforming inputs into the final product.
A)True
B)False Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Source code is computer code ________.
A) that is written by humans
B) that is not understandable by humans
C) that is represented as bits and bytes
D) that cannot be modified
Q2) Virtualization is the process by which ________.
A) a single server is used to host the operations of a workstation
B) many computers are used to control a server
C) one physical computer hosts many different virtual computers within it
D) a single operating system is licensed for multiple computers
Q3) A server is a computer that is designed to support processing from many remote computers and users.
A)True
B)False
Q4) Which of the following statements is True about firmware?
A) The software is not coded like other software.
B) Users do not need to load firmware into a device's memory.
C) Firmware is the same as cache memory.
D) Firmware cannot be changed or upgraded.
Q5) Describe how native applications are developed.
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) The columns in a database are called ________.
A) records
B) tables
C) files
D) fields
Q2) A database administrator of an organization constantly manages the processing rights and responsibilities of employees. This is an example of a(n) ________ task.
A) development
B) recovery
C) adaptation
D) operational
Q3) In a data model, a(n) ________ is something that a user wants to track.
A) record
B) byte
C) entity
D) primary key
Q4) What is the purpose of a database?
Q5) How does normalization resolve the data integrity problem?
Q6) Describe a database and its elements.
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Chapter 6: The Cloud
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Sample Questions
Q1) A ________ is a worldwide-unique term that is affiliated with a public IP address.
A) URL
B) domain name
C) packet
D) hyperlink
Q2) Identify a characteristic of in-house hosting.
A) speedy development
B) superior adaptability to fluctuating demand
C) control of data location
D) possibly the best disaster preparedness
Q3) The World Wide Web sponsors committees that create and publish protocols and other standards.
A)True
B)False
Q4) ________ has speed up to 600 Mbps.
A) Wireless WAN
B) DSL modem to ISP
C) Cable modem to ISP
D) Wireless LAN
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) An ERP solution is an information system and as such has all five components.
A)True
B)False
Q2) Which of the following is a characteristic of dynamic processes?
A) They support strategic and less structured managerial decisions and activities.
B) They are usually formally defined and documented.
C) They support operational and managerial decisions and activities.
D) They are standardized processes.
Q3) Which phase of the customer life cycle categorizes customers according to value and attempt to win back high-value customers?
A) loss/churn
B) customer acquisition
C) relationship management
D) marketing
Q4) In inter-enterprise information systems, procedures are simple and generally not documented or formalized in any way.
A)True
B)False
Page 9
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) ________ is the use of information technology to support the sharing of content among networks of users.
A) Social media
B) Content publishing
C) Multimedia
D) Programming
Q2) When a business opens its site to user-generated content (UGC), it protects itself from misguided people who post junk unrelated to the site's purpose.
A)True
B)False
Q3) The term ________ means the more people use a site, the more value it has, and the more people will visit.
A) par value
B) vendor's value
C) enterprise use value
D) use increases value
Q4) Operations and manufacturing activities are dominated by unstructured processes.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Total sales, average sales, and average cost are examples of dimensions used in an OLAP report.
A)True
B)False
Q2) ________ are information systems that support the management and delivery of documents including reports, Web pages, and other expressions of employee knowledge.
A) Decision Support Systems (DSS)
B) Online Analytical Processing (OLAP) systems
C) Content Management Systems (CMS)
D) Data Transfer Protocols (DTP)
Q3) ________ is a technique for harnessing the power of thousands of computers working in parallel.
A) RFM analysis
B) MapReduce
C) Granularity
D) Reposition
Q4) In an OLAP report, a measure is the data item of interest.
A)True
B)False
Page 11
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Chapter 10: Information Systems Security
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Sample Questions
Q1) What is a virus? Differentiate between Trojan horses and worms.
Q2) Malware is a broad category of software that includes viruses, spyware and adware.
A)True
B)False
Q3) Cookies enable an individual to access Web sites without having to sign in every time.
A)True
B)False
Q4) Which of the following is a personal security safeguard?
A) sending valuable data only via email or IM
B) using single password for all the sites
C) removing high-value assets from computers
D) storing browsing history, temporary files, and cookies
Q5) Define threat, vulnerability, safeguard, and target.
Q6) What is key escrow?
Q7) Spoofing occurs when a person receives a confidential text message by mistake.
A)True
B)False
Q8) What is meant by denial of service?
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Chapter 11: Information Systems Management
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Sample Questions
Q1) A steering committee is a group of senior managers from the major business functions that works with the chief information officer (CIO) to set the information systems (IS) priorities.
A)True
B)False
Q2) The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the information systems (IS) department.
A)True
B)False
Q3) The acquisition and operation of hardware infrastructure cannot be outsourced.
A)True
B)False
Q4) In the information system (IS) department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.
A) operations
B) technology
C) development
D) outsourcing relations
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Chapter 12: Information Systems Development
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Sample Questions
Q1) The systems development life cycle (SDLC) process follows a linear sequence from requirements to design to implementation. Therefore, the systems development life cycle (SDLC) process is also known as the ________.
A) waterfall method
B) swim-lane method
C) scrum process
D) agile development method
Q2) In the system implementation phase of the systems development life cycle (SDLC), with the ________ installation, the organization installs the next piece of the system only after the previous piece works.
A) phased
B) pilot
C) parallel
D) plunge
Q3) The effectiveness of a new business process is usually assessed by creating policies, procedures, and committees.
A)True
B)False
Q4) List and explain four critical factors for development project management.
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