Organizational Information Systems
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Course Introduction
Organizational Information Systems explores the design, implementation, and management of information systems within organizations to support business processes and decision-making. The course examines how information technology can enhance organizational efficiency, foster innovation, and provide a competitive advantage. Topics include system development life cycles, enterprise resource planning (ERP), data management, the strategic alignment of information systems with business goals, and the social and ethical implications of technology use in organizations. Students will analyze real-world case studies to understand best practices and challenges in deploying information systems across various industries.
Recommended Textbook Management Information Systems 7th Edition by
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Ken J. Sousa Effy
Page 2
Chapter 1: Business Information Systems
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Q1) In addition to communication that takes place between computer components,communication occurs between computers over distances called
Answer: telecommunications
Q2) A person who holds the position of __________must have both technical understanding of current and developing information technologies and business knowledge.
Answer: chief information officer CIO
chief information officer (CIO)
Q3) The terms "data" and "information" mean the same thing.
A)True
B)False
Answer: False
Q4) Raw data is __________in information systems to create useful information. Answer: processed
Q5) A(n)__________ helps track every click a web user makes on that site,so that companies specializing in consumer profiling can learn their shopping and buying habits.
Answer: cookie
3
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Chapter 2: Strategic Uses of Information Systems
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Q1) ___________provide customers with cheaper combined service and the convenience of one-stop shopping.
A)Alliances
B)Prototypes
C)Automations
D)Parameters
Answer: A
Q2) The word "strategy" originates from the Greek word strategos,meaning "___________ ."
A)ahead
B)general
C)task
D)vision
Answer: B
Q3) Being on the bleeding edge can mean that implementation costs are significantly higher than anticipated.
A)True
B)False
Answer: True
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Chapter 3: Business Functions and Supply Chains
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Q1) The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as___________ .
A)teleconferencing
B)brainstorming
C)groupthink
D)think tank
Answer: B
Q2) One common use for a cash management system is to execute cash transactions in which financial institutions transfer huge amounts of money using___________ .
Answer: electronic funds transfer EFT
electronic funds transfer (EFT)
Q3) Enterprise resource planning systems can also serve as ___________systems. Answer: supply chain management
SCM
supply chain management (SCM)
Q4) ___________equips traveling salespeople with information technology to facilitate their productivity. Answer: Salesforce automation
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Chapter 4: Business Hardware
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Q1) One rough formula to help determine when to replace hardware is the ratio of the average age of hardware pieces to the average age of the operating systems running on the machines.
A)True
B)False
Q2) Current microcomputers have words of_________ and 64 bits.
A)16
B)24
C)32
D)48
Q3) A_________ is an independent memory device and is also known as a thumb drive.
A)hard drive
B)memory card
C)circuitry card
D)USB drive
Q4) Voice recognition is the process of translating human speech into computer-readable data and instructions.
A)True
B)False
Page 6
Q5) The most common type of flat-panel monitor is the _________.
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Chapter 5: Business Software
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Q1) Project management tools enable the creation and manipulation of local or shared databases.
A)True
B)False
Q2) Compilers and interpreters are types of programming language translators.
A)True
B)False
Q3) If the first statement that an interpreter checks is free of syntactic errors,it inteprets the statement into object code and makes the computer execute it.
A)True
B)False
Q4) The motive for developing and improving_________ is not monetary,but rather the satisfaction of solving programming problems and the recognition of one's contribution.
A)proprietary software
B)open source software
C)multimedia software
D)packaged software
Q5) In what way do project management tools help project managers?
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Chapter 6: Business Networks and Telecommunications
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Q1) When a line is capable of carrying multiple transmissions simultaneously,it is said to be broadband.
A)True
B)False
Q2) _________is sometimes called TV cable or simply "cable" because of its common use for cable television transmission.
Q3) _________span a greater distance than LANs and usually have more complicated networking equipment for midrange communications.
A)WANs (wide area networks)
B)MANs (metropolitan area networks)
C)peer-to-peer LANs
D)PANs (personal area networks)
Q4) Which of the following statements is true about radio frequency identification tags?
A)They need enormous power.
B)They are not always flat.
C)They do not have a memory to store data.
D)They should be several square inches in size.
Q5) Which are the main types of communications media?
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Chapter 7: Databases and Data Warehouses
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Q1) The larger the data warehouse,the larger the storage capacity,the greater the memory,and the greater the processing power of the computers that are needed.
A)True
B)False
Q2) The combined storage of both data and the procedures that manipulate the data within an object is referred to as _____.
A)compression
B)packaging
C)encapsulation
D)zipping
Q3) What are the advantages to integrating SQL in a DBMS?
Q4) _________helps the users know what they can find and analyze in the data warehouse.
A)A foreign key
B)Encapsulation
C)A composite key
D)Metadata
Q5) What does metadata include?
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Chapter 8: The Web-Enabled Enterprise
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Q1) Companies in the same industry competitors often collaborate in establishing a website for one or several purposes.
A)True
B)False
Q2) __________is the term for any unsolicited commercial email.
A)Spam
B)Phishing
C)Adware
D)Spyware
Q3) To__________ is to make a digital audio recording,usually of voice,and post the file on the Web so that people can download it and listen to it.
Q4) Renters of dedicated servers usually have root access,which means they act as unrestricted administrators of that computer.
A)True
B)False
Q5) Organizations make proactive initiatives to keep their products from becoming a__________ ,which is any product that is sold for about the same price by a multitude of vendors in a highly competitive market,usually with a thin margin of profit.
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Chapter 9: Challenges of Global Information Systems
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Q1) International information systems that incorporate graphics and interactivity to convey information over the web require communication lines.
A)narrow
B)dial-up
C)wireless
D)broadband
Q2) Companies that are in the forefront of web-based e-commerce maintain their original websites in the de facto international language.
A)True
B)False
Q3) _____ is the de facto international language.
Q4) Different____________ can significantly impact what a company may or may not display from its servers.
A)payment mechanisms used in e-commerce
B)time zones across global regions
C)national standards followed across nations
D)laws regarding free speech
Q5) List the imperatives that should be observed when designing websites for an international audience.
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Chapter 10: Decision Support and Expert Systems
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Q1) Geographic information systems (GISs) are often the best decision aids for map-related decisions.
A)True
B)False
Q2) Most mathematical and physical problems are semi-structured.
A)True
B)False
Q3) Companies prefer their decision support systems (DSSs) to access the data warehouse rather than the transactional database.
A)True
B)False
Q4) An ES is constructed with a set of rules,but as data on real successes and failures of decisions is accumulated and fed into the system,the____________ refines the rules to accomplish a higher success rate.
Q5) A____________ is a specific area of knowledge.
A)neural network
B)domain
C)domino
D)protocol
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Chapter 11: Business Intelligence and Knowledge Management
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Q1) ______are often designed to quickly present predefined business metrics,such as occupancy ratios in hotels and hospitals,or inventory turns in retail.
A)Performance indicators
B)Dashboards
C)Toolboxes
D)Shared whiteboards
Q2) OLAP applications can process ____________records per second.
A)10,000
B)20,000
C)30,000
D)40,000
Q3) What are the objectives of data mining?
Q4) ____________tools help extract useful knowledge from millions of web documents.
Q5) Organizations must use software tools to process data into meaningful information to make useful.
A)data warehouses
B)information silos
C)decision systems
D)expert systems
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Chapter 12: Systems Planning and Development
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Q1) ___________consists of post-implementation debugging and updating (making changes and additions),including adding features that were originally desired but later postponed so budget and time limits could be met.
Q2) Organizational culture includes issues such as tendency to share or not to share information among units and people,willingness to team-play,and the proclivity of employees to experiment with new ideas and technologies.
A)True
B)False
Q3) ___________is a traditional approach to systems development.
A)SDLC
B)ASD
C)DSDM
D)RUP
Q4) After the planning phase,the SDLC includes four major phases: analysis,design,implementation,and___________ .
A)production
B)support
C)execution
D)documentation
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Chapter 13: Choices in Systems Acquisition
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Q1) Before licensing a particular software package,the company should test the system using __________, which is comparing actual performance against specific quantifiable criteria.
Q2) One of the risks of software licensing is the__________ .
A)increased duration for system availability and implementation
B)low quality of software
C)difficulty in modifications to meet specific needs
D)lack of after-sales support
Q3) Provide examples of typical outsourced IT services.
Q4) In-house development teams can usually complete a new application project in less time than an IT vendor can.
A)True B)False
Q5) In order to overcome connectivity issues and reduce security risks,some clients prefer to use a(n)__________ rather than the Internet to connect to application service providers.
Q6) For many companies,IT is not their core competency and should not be a focus of their efforts.
A)True
B)False
Page 15
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Chapter 14: Risks, Security, and Disaster Recovery
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Q1) A digital certificate associates a user's identity with the user's public key.
A)True
B)False
Q2) ___________is the process of ensuring that senders and receivers of messages are indeed who they claim to be.
Q3) Coding a message into a form unreadable to an interceptor is called ___________.
A)classification
B)encryption
C)modulation
D)demodulation
Q4) A protocol called Transport Layer Security (TLS) is used for transactions on the Web.
A)True
B)False
Q5) ___________is the secure version of HTTP.
A)SHTTP
B)HTMLSec
C)HTTPS
D)HTMLS
Q6) ___________are total losses of electrical power.
Page 16
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