Organizational Development Test Bank
Course Introduction
Organizational Development explores the theories, strategies, and practices aimed at improving organizational effectiveness and facilitating positive change within workplaces. The course examines approaches to diagnosing organizational issues, implementing planned interventions, and fostering a culture of continuous improvement. Students will analyze case studies, engage with tools for managing resistance to change, and learn how to align organizational goals with employee engagement and performance. Emphasis is placed on the role of leadership, communication, and collaborative problem-solving in driving successful organizational transformations.
Recommended Textbook
Organizational Behavior 3rd Edition by Michael
A. Hitt
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Page 2
Chapter 1: A Strategic Approach to Organizational Behavior
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Proctor & Gamble empowers its work teams by allowing the teams to allocate tasks among team members, establish their own work schedules, and recruit new members.
A)True
B)False
Answer: True
Q2) The first characteristic of high-involvement management involves sound selection/hiring systems.
A)True
B)False
Answer: True
Q3) Providing leadership that encourages and nurtures positive emotions often requires the application of emotional intelligence.
A)True
B)False
Answer: True
Q4) An alternative name for an organization's employees or workers is____________
Answer: Associates
Q5) Factories and equipment are examples of ____________ resources. Answer: tangible
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Chapter 2: Organizational Diversity
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) .The first criterion for having an effective diversity program is:
A) genuine commitment
B) an assigned status
C) a group identity
D) to have an initiative
E) Both C and D
Answer: A
Q2) In the U.S. federal contractors with 50 or more employees are not required to have AAPs.
A)True
B)False
Answer: False
Q3) Google is an example of a ____________ organization because its organizational culture fosters and values differences.
Answer: multicultural
Q4) As globalization increases, the need for successful diversity management decreases.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Organizational Behavior in a Global Context
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Key decisions are most likely to be made at the corporate headquarters in a firm using a global strategy.
A)True
B)False
Answer: True
Q2) An example of a polychronic time oriented culture would be:
A) individuals from the Southern region of Asia
B) individuals from Latin America
C) individuals from the U.S.
D) Both B & C
E) Both A & B
Answer: E
Q3) Some ways in which multinational companies such as Siemens have fostered cultural diversity includes all of the following except:
A) having an international board of directors
B) the creation of a diversity ambassador program
C) promoting a homogenous environment
D) the development of employee networks
E) all of the above are correct
Answer: C
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Chapter 4: Learning and Perception
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) ________is a representation of a real system that allow associates and managers to try various actions and receive feedback on the consequences of those actions.
A) A simulation
B) OB Mod
C) OD Mod
D) A reinforcement model
E) An intermittent model
Q2) "We are ladies and gentlemen serving ladies and gentlemen," is the credo of the Four Seasons Hotel.
A)True
B)False
Q3) People hold __________theories which are personal theories about what personality traits and abilities occur together and how these attributes are manifested in behavior.
Q4) The Halo Effect is considered a problem in the person perception process. A)True
B)False
Q5) PIGS stands for ____________________ feedback.
Q6) Simulations represent _________models of reality.
Page 6
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Chapter 5: Personality, Intelligence, Attitudes, and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) The two most thoroughly examined attitudes in strategic OB are:
A) job satisfaction and organizational citizenship
B) job satisfaction and organizational commitment
C) motivation and job satisfaction
D) motivation and organizational commitment
E) motivation and organizational citizenship
Q2) _________means that the employee is committed to the organization because they do not have any better opportunities.
A) Affective commitment
B) Normative commitment
C) Continuance commitment
D) Dissonant commitment
E) Discerning commitment
Q3) Attitudes are very unstable entities.
A)True
B)False
Q4) __________are complex reactions that have both a physical and mental component.
Q5) Attitudes can influence our actions.
A)True
B)False
Page 7
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Chapter 6: Work Motivation
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Sample Questions
Q1) Perceptions of inequity are most often are defined in terms of:
A) procedural justice
B) distributive justice
C) equity justice
D) cognitive justice
E) perceptual justice
Q2) Research has generally _________Herzberg's two-factor theory.
A) not supported
B) supported
C) the research is inconclusive about
D) the research has mixed results about E) none of the above
Q3) The need hierarchy theory has been well supported by empirical research.
A)True
B)False
Q4) A prepotent need is one that predominates over other needs.
A)True
B)False
Q5) Discuss Maslow's hierarchy of needs and the various levels of the theory. Where are you currently on this hierarchy and why?
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Chapter 7: Stress and Well-Being
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174 Verified Questions
174 Flashcards
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Sample Questions
Q1) An example of a behavioral consequence of stress is:
A) depression
B) anxiety
C) low self-esteem
D) substance abuse
E) All of the above
Q2) The U.S. Department of Labor indicates that ________ occupations are associated with more stress than ________occupations.
A) blue collar; white collar
B) white collar; blue collar
C) service; educational
D) educational; service
E) none of the above
Q3) Women are more likely than men to be in high-stress service industry jobs, and to experience discrimination and __________.
Q4) OSHA reports that approximately two million workers are victims of ______every year.
Q5) The employees at Verizon were very stressed as their behavior was ___at all times.
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Page 9
Chapter 8: Leadership
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Sample Questions
Q1) Contingency leadership concepts are more difficult to apply than:
A) the trait concepts
B) the behavioral concepts
C) the motivation concepts
D) the influence concepts
E) Both A and B
Q2) Basketball coach Phil Jackson tailors his leadership to:
A) the circumstances
B) the stadium's style
C) the style of other coaches
D) the style of his predecessor
E) none of the above
Q3) Leaders who show consideration emphasize goals and performance expectations.
A)True
B)False
Q4) LMX stands for the leader-member exchange model.
A)True
B)False
Q5) "I am the leader, therefore I serve," represents _______leadership.
Q6) The _________theory was developed by Martin Evans and Robert House.
Page 10
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Chapter 9: Communication
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171 Flashcards
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Sample Questions
Q1) Define nonverbal communication and identify three nonverbal clues that might indicate that someone is lying. Explain a type of business situation where being able to read body language would be important.
Q2) ___________ of emails are sent each day from corporate accounts.
A) Millions
B) Thousands
C) Billions
D) Hundreds
E) None of the above
Q3) _________communication follows the formal structure of the organization.
A) Nonverbal
B) Centralized
C) Informal
D) Formal
E) Lateral
Q4) Equivocal messages are those that can be interpreted in only one way.
A)True
B)False
Q5) _______is information that is presumed to be factual and communicated in private or intimate settings.
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Chapter 10: Decision Making by Individuals and Groups
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) People who use the feeling style are influenced by others' likes and dislikes.
A)True
B)False
Q2) Brain-writing can be an effective technique for overcoming the problems of standard group brainstorming.
A)True
B)False
Q3) The ______is a process by which group members collectively make a more risky choice than most or all of the individuals would have made working alone.
Q4) ________biases represent mental shortcuts.
A) Cognitive
B) Perception
C) Intuition
D) Maximum
E) Reference
Q5) Associates make many decisions in high-involvement firms.
A)True
B)False
Q6) Decision making relies on both _____ and ______.
Page 12
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Chapter 11: Groups and Teams
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171 Flashcards
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Sample Questions
Q1) A keypad voting system is a form of technology used by virtual teams.
A)True
B)False
Q2) A team is a group of two or more people working:
A) dependently
B) independently
C) interdependently
D) All of the above
E) none of the above
Q3) ________ tasks are tasks with a quantity goal.
Q4) Team effectiveness is evaluated based on all the following criteria, EXCEPT:
A) Willingness to share knowledge
B) Team member satisfaction
C) Team orientation
D) Output
E) Ability to learn new skills and abilities
Q5) __________ conflict tends to interfere with cooperation and a healthy task focus.
Q6) Blogs and wiki sites are technology commonly used by ____ teams.
Q7) ______ is typically the last stage of team development.
Page 13
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Chapter 12: Conflict, Negotiation, Power, and Politics
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Sample Questions
Q1) Legitimizing is an example of a political tactic used in an organization.
A)True
B)False
Q2) All of the following are structural factors that can lead to conflict EXCEPT:
A) physical layout
B) centralization versus decentralization
C) increased specialization
D) interdependency among parties
E) personality conflict
Q3) To avoid or reduce workplace aggression companies should restrict access to employee assistance programs.
A)True
B)False
Q4) All of the following are political tactics EXCEPT:
A) Legitimizing
B) Externalizing
C) Exchange
D) Pressure
E) Coalition
Q5) ________power arises from special expertise that is valuable to others.
Page 14
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Chapter 13: Organizational Structure and Culture
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Sample Questions
Q1) ____________refers to the amount of decision making authority that is held at the top of the organization.
A) Standardization
B) Decentralization
C) Centralization
D) Departmentalization
E) none of the above
Q2) The shape of an organization's hierarchy is determined by its height, spans of control, and type of ________.
Q3) Culture audits are _________analyses.
A) weak
B) strong
C) formal
D) informal
E) diversified
Q4) Ambidextrous structures and practices were developed in response to the potential for inertia and the need for innovation in large organizations.
A)True
B)False
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Chapter 14: Organizational Change and Development
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170 Flashcards
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Sample Questions
Q1) The unfreezing stage of change involves three key activities.
A)True
B)False
Q2) Define the "life-cycle forces" concept and the stages within it.
Q3) Organizations are most likely to be successful in dealing with internal and external pressures by allowing change to happen naturally.
A)True
B)False
Q4) Define the term "procedural justice" and describe when an employee might feel that their procedural justice is being violated.
Q5) Change leaders, who must overcome the resistance of a middle manager who opposes the transfer of two of her best associates, are likely to bring about the best outcomes for the organization by:
A) assuring the manager that her department can manage the changes.
B) explaining the importance of the changes to the well being of the organization.
C) including the manager in the decision-making process.
D) bribing the manager with increased vacation time and a salary increase.
E) utilizing a more coercive style and insisting on the manager's compliance.
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