Organizational Development Test Bank
Course Introduction
Organizational Development is a course that explores the theories, strategies, and practical applications involved in fostering organizational growth and effectiveness. Students will examine how planned change initiatives, cultural interventions, leadership approaches, and diagnostic techniques can enhance workplace performance and adaptability. Through case studies and real-world examples, the course provides tools for analyzing organizational challenges, designing development programs, and evaluating their impact, while also considering ethical issues and the role of human behavior in change management.
Recommended Textbook
Organizational Behavior A Practical Problem Solving Approach 2nd Edition by Kinicki
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16 Chapters
1521 Verified Questions
1521 Flashcards
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Chapter 1: Making OB Work for Me
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/61733
Sample Questions
Q1) At work,Jenna always volunteers to help others on their projects.But,she really resents the extra work and constantly complains to her friends that she is doing everyone else's job.Jenna is not _____; she needs to be more self-aware of what she takes on.
A) authentic
B) objective
C) fake
D) credible
E) a leader
Answer: A
Q2) ______ highlight the fact that choosing among available options is not always a choice between right and wrong.
A) Organizational theories
B) Ethical dilemmas
C) Ethical lapses
D) Management theories
E) Ill-conceived goals
Answer: B
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Page 3
Chapter 2: Values and Attitudes
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) One of the top five drivers of employee engagement for organizations in North America is pay.
A)True
B)False
Answer: False
Q2) Angela works for a company that does not provide good health benefits or career opportunities.Her _____ is most likely to be negative.
A) OCB
B) CWB
C) POS
D) TPB
E) OB
Answer: C
Q3) ________ is the harnessing of organization members' selves to their work roles.
A) Employee involvement
B) Employee engagement
C) Organization commitment
D) Job satisfaction
E) Organizational citizenship behavior
Answer: B
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Chapter 3: Individual Differences and Emotions
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) Vanessa receives her evaluation.Her supervisor gives her high marks in __________,noting that Vanessa is especially strong in self-awareness and self management.
A) personal competence
B) subjective well-being
C) self-efficacy
D) cognitive ability
E) emotional stability
Answer: A
Q2) John hasn't started working on his term paper.He wants to do well in the course,but he's struggling with how to identify a solid topic and start an outline.Most of the other students appear to be moving ahead.John is procrastinating because he is
A) lazy.
B) stressed.
C) unable to manage his time.
D) not interested in the course.
E) impulsive
Answer: B
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Chapter 4: Social Perception and Managing Diversity
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) ______ characteristics are quickly apparent to interactants.
A) Deep-level
B) Surface-level
C) Internal
D) External
E) Attributional
Q2) Alana looks at the clouds and sees flowers.Her brother,Sammy,looks at the same clouds and sees jellyfish.Alana and Sammy have different
A) stereotypes.
B) perceptions.
C) attributions.
D) attitudes.
E) contexts.
Q3) What is a stereotype? How are stereotypes formed and maintained? Present an example of a stereotype that affected your perception.Was it accurate or not?
Q4) Perception is influenced by three key components.Describe each component and give an example of each from your own experiences.
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6
Chapter 5: Foundations of Employee Motivation
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96 Verified Questions
96 Flashcards
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Sample Questions
Q1) The idea behind the job characteristics model is that
A) core job characteristics lead directly to job outcomes.
B) critical psychological states are the result of job outcomes.
C) everyone has high growth needs strength.
D) the context satisfaction an employee feels is irrelevant.
E) core job characteristics lead to critical psychological states.
Q2) "What are the different needs that activate motivation's direction,intensity,and persistence?" This statement reflects which theories of motivation?
A) content
B) process
C) extrinsic
D) equity
E) expectancy
Q3) Rider & Co.is a distributor.One of its corporate goals is to increase employee productivity by 8 percent.Using this example,explain how goal-setting theory works.
Q4) Identify the basic types of job design available to a manager and the effects of each of these on worker motivation.
Q5) Identify the different types of top-down job design.Provide an example of each.
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Chapter 6: Performance Management
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Sample Questions
Q1) An example of a(n)_____ goal is when Melissa's manager sets a goal for her to produce 16 widgets per hour.
A) behavioral
B) objective
C) task
D) project
E) procedural
Q2) Polly works as a bartender.A few people wave money at her so that she will serve them first.She finds this to be rude and,so,either ignores them or serves them last.People realize that Polly serves the people who wait politely first,and much of the rude behavior stops.Polly used the model of
A) positive reinforcement.
B) negative reinforcement.
C) variable ratio reinforcement.
D) extinction.
E) shaping.
Q3) Describe the basic types of contingent consequences and their effects on a target behavior.Give an example of each.
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Chapter 7: Positive Organizational Behavior
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) People with high levels of positive psychological capital tend to display
A) hope, extraversion, resilience, and optimism.
B) hope, efficacy, respect, and optimism.
C) health, extraversion, respect, and optimism.
D)hope, efficacy, resilience, and optimism.
E) health, efficacy, resilience, and obstinacy.
Q2) Rinaldo is working on a financial analysis of a potential acquisition.It has taken three days of concentrated effort.Jeff stops by to ask for advice.Rinaldo says he can't break his concentration just then.Rinaldo is
A) in a state of flux.
B) experiencing positivity.
C) mindless.
D) resilient.
E) in the zone.
Q3) What is flourishing,and what is well-being? What do they result from? Briefly discuss each of these elements,and describe an example from your own life.
Q4) Define the term social support.Identify and briefly describe the types of social support.Give an example of each from your own life.
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Page 9
Chapter 8: Groups and Teams
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93 Verified Questions
93 Flashcards
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Sample Questions
Q1) What has been shown by research to reduce social loafing?
A) providing group rewards
B) allowing groups to choose their own members
C) providing hybrid rewards
D) choosing group membership based on personality type
E) using an autocratic leadership style
Q2) A norm is a set of expected behaviors for a particular position.
A)True
B)False
Q3) Which of the following is an individual function of a group?
A) coordinate interdepartmental efforts
B) satisfy the person's need for affiliation.
C) implement complex decisions
D) socialize newcomers
E) accomplish complex, interdependent tasks
Q4) Identify at least four group maintenance roles,and describe the function each serves in a group.Provide one example of each from your own experience.
Q5) A group role is a set of expected behaviors for members of the group as a whole.
A)True
B)False
10
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Chapter 9: Communication in the Digital Age
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Sample Questions
Q1) You approach your manager,Tammy,and say: "When I said,in the meeting,we should set up a modified social media policy,you cut me off and responded in a tone that sounded sarcastic.I felt that you were not listening to my opinion."Tammy responds,"You should look at the situation as an opportunity to communicate.The more you practice,the better you will become." How can you approach this with Tammy so that your manager will understand her role in this crucial conversation?
Q2) John joins the Bank of Dubai as a vice president.By nature,he is a quiet,introverted person who does his work and goes on his way.He doesn't take breaks in the coffee room and just nods at people when he enters the office.He tends to stay at his desk,and when he thinks about complications at work,he puts his feet up on the desk and looks out the window.After three week,his boss calls him in for a discussion.It seems that other members of the bank view John as remote and unapproachable-not part of the team.In addition,because he sometimes leaves his feet up on his desk,they believe he is disrespectful.
Where is the communication breakdown and what can John do to improve it?
Q3) Alicia is applying for a job at DataFun.She has practiced her handshake,her facial expressions,and her greeting.How should she plan on managing the communication process during the interview?
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Page 11
Chapter 10: Managing Conflict and Negotiations
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88 Verified Questions
88 Flashcards
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Sample Questions
Q1) A neutral and trained third party can guide others to find innovative solutions to conflict.To ensure neutrality,most organizations hired ADR qualified outsiders.In this case,a(n)_________ is one who does not render a decision.Rather,it is up to the parties to the conflict to reach a mutually acceptable decision.
A) ombudsman
B) facilitator
C) peer reviewer
D) mediator
E) arbitrator
Q2) A local political group is divided on how to present their candidate.The debate is getting heated.Finally,the head of the group focuses the team on defending their idea based on facts,rather than personal preference.This is an example of ______ conflict.
A) functional
B) dysfunctional
C) programmed
D) escalating
E) integrative
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Page 12
Chapter 11: Decision Making and Creativity
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) What is evidence-based decision making? Give an example.Discuss the three ways in which evidence can be used in decision making,and describe when the use of evidence is appropriate.
Q2) A person with a low tolerance for ambiguity who is oriented toward people and social concerns when making a decision portrays which style?
A) analytical
B) conceptual
C) directive
D) behavioral
E) consultative
Q3) Normative intuition represents the notion that decision makers are restricted by a variety of constraints when making decisions.
A)True
B)False
Q4) Intuitive processes are influenced by both expertise and feelings.
A)True
B)False
Q5) Define "creativity." What causes creativity? What are the stages of the creative process?
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Chapter 12: Power,influence,and Politics
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Sample Questions
Q1) Effective empowerment involves giving decision-making authority to all employees in each and every situation.
A)True
B)False
Q2) Which of the following would necessarily require an apology?
A) A leader has offended another.
B) A follower has offended another organizational member.
C) A follower has offended an external party.
D) A wrongdoing is genuinely regretted.
E) An organization has criticized another organization.
Q3) Many former executives of Eastern Health Insurance and Green Bay Healthcare have become high-level government employees in the U.S.Department of Health and Human Services.The goal of this ______ has been questioned by a number of people.
A) coalition
B) network
C) alliance
D) political aggregation
E) project team
Q4) How can you increase your own influence?
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Chapter 13: Leadership Effectiveness
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Idealized influence by a leader entails behaviors associated with instilling pride,respect,and trust within employees.
A)True
B)False
Q2) ________ behaviors are when a leader is planning,scheduling,organizing,and coordinating work.
A) Interaction-facilitation
B) Supportive
C) Work-facilitation
D) Achievement-oriented
E) Path-goal clarifying
Q3) Marge is managing several new strategies.Her team knows that she is under pressure to bring all these projects in on schedule and within budget.Marge wants to empower Jason,her assistant project manager,to lead for self-determination or choice.She should
A) inspire Jason to broaden his horizons.
B) delegate important tasks to Jason.
C) support and coach Jason.
D) monitor and reward Jason.
E) provide training and mentoring for Jason.
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Chapter 14: Organizational Culture, socialization, and Mentoring
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92 Verified Questions
92 Flashcards
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Sample Questions
Q1) What is a hierarchical culture? How is this type of culture defined in the CVF? What would it be like to work in this type of culture?
Q2) The two general functions of mentoring are coaching and delegation.
A)True
B)False
Q3) Mottollo Pasta uses their website to explain that five traits make their culture distinctive-creativity,sustainability,family,community,and diversity.What level of organizational culture does this represent?
A) espoused values
B) basic underlying assumptions
C) enacted values
D) observable artifacts
E) sustainability
Q4) Garvin Glass has been making and selling fine glassware since 2010.It designs and manufactures its products,and sells directly to customers,cutting out the middleman and keeping prices low.
Q5) Different types of organizational cultures represent opposing core values.
A)True
B)False
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Chapter 15: Organizational Design, effectiveness, and Innovation
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Sample Questions
Q1) Which of the following statements about span of control is ?
A) Larger organizations tend to have wider spans of control.
B) Costs tend to be higher in organizations with narrow spans.
C) Complex tasks tend to require a narrower span of control.
D) Narrow spans of control are mostly found in clan cultures.
E) Senior-level executives tend to have wider spans of control.
Q2) What is an organization chart,and what can be observed from an organization chart? Create an organization chart for a group with which you are involved.
Q3) When a business doesn't have control of all the environmental forces,it is called __________ design.For example,Acme Medical relies on predictions and contingencies to cope with unexpected input.Last year,an influenza epidemic affected suppliers,personnel,and even customers,causing lost production and lost profit.
A) traditional
B) open
C) horizontal
D) functional
E) divisional
Q4) Identify the pros and cons of the different types of organizational structures.
Page 17
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Chapter 16: Managing Change and Stres
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90 Verified Questions
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Sample Questions
Q1) External changes either can present new opportunities for an organization or can cause its ultimate failure.
A)True
B)False
Q2) The first step of the ABCDE method of cognitive restructuring is
A) identify the consequences of your beliefs.
B) list your beliefs about the event or problem.
C) describe how energized and empowered you feel at the moment.
D) formulate a counterargument for your initial thoughts and beliefs.
E) name the event or problem.
Q3) _________ is the last step of the ABCDE method of cognitive restructuring.
A) To identify the consequences of your beliefs
B) To list your beliefs about the event or problem
C) To describe how energized and empowered you feel at the moment
D) To formulate a counterargument for your initial thoughts and beliefs
E) To name the event or problem
Q4) The four targeted elements of change are organizational arrangements,social factors,methods,and people.
A)True
B)False
Page 18
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