Organizational Development Review Questions
Course Introduction
Organizational Development is a course that explores the theories, practices, and processes involved in enhancing the effectiveness and health of organizations. It covers topics such as change management, group dynamics, organizational assessment, intervention strategies, and the role of leadership in driving sustainable improvement. Students will learn how to analyze organizational culture, diagnose problems, and implement evidence-based solutions that foster innovation and adaptability. Through case studies and practical exercises, the course prepares learners to facilitate positive organizational change in a variety of sectors.
Recommended Textbook
Organizational Behavior Improving Performance and Commitment in the Workplace 6th Edition
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16 Chapters
1931 Verified Questions
1931 Flashcards
Source URL: https://quizplus.com/study-set/247
Page 2
Chapter 1: What Is Organizational Behavior?
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/3903
Sample Questions
Q1) A useful way to understand correlation between two variables is to look at a scatterplot.
A)True
B)False
Answer: True
Q2) Causal inferences means establishing that one variable really does cause another.
A)True
B)False
Answer: True
Q3) Ella believes that 360-degree performance review is ideal for her company because she recently read about a major survey of Fortune 100 companies that highlighted the effectiveness of this method. Which of the following philosophies is she relying on?
A) method of science
B) method of intuition
C) method of behavior
D) method of authority
E) method of experience
Answer: A
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Chapter 2: Job Performance
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/3904
Sample Questions
Q1) Production deviance behaviors include
A) wasting resources and substance abuse.
B) wasting resources and sabotage.
C) theft and substance abuse.
D) theft and harassment.
E) theft and sabotage.
Answer: A
Q2) Historically, research on organizational behavior has focused on the ________ aspects of job performance.
A) educational
B) political
C) interpersonal
D) physical
E) theoretical
Answer: D
Q3) Creative task performance is a behavior that is only valuable in jobs such as artist and inventor.
A)True
B)False
Answer: False
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Chapter 3: Organizational Commitment
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3905
Sample Questions
Q1) The factors that increase normative commitment include
A) salary and other monetary benefits.
B) availability of employment opportunities.
C) a sense that the organization has invested in the employee.
D) links to the local community.
E) organizational culture.
Answer: C
Q2) The progression model of withdrawal behavior has received the most scientific support.
A)True
B)False
Answer: True
Q3) Employees falling under the category of "lone wolves" tend to respond to negative events with voice because they have the desire to improve the status quo and the credibility needed to inspire change.
A)True
B)False
Answer: False
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Chapter 4: Job Satisfaction
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115 Verified Questions
115 Flashcards
Source URL: https://quizplus.com/quiz/3906
Sample Questions
Q1) Define emotions. Identify five positive and five negative emotions. Give examples of two strong emotions you felt recently. What caused these emotions? Who were they directed at? How did you handle these emotions?
Q2) Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?
A) pay satisfaction
B) promotion satisfaction
C) supervision satisfaction
D) coworker satisfaction
E) satisfaction with the work itself
Q3) States of feeling that are often mild in intensity, last for an extended period of time, and are not explicitly directed at or caused by anything are known as A) emotions.
B) satisfaction.
C) moods.
D) withdrawal symptoms.
E) personality traits.
Q4) Describe the effects of job satisfaction on performance and commitment.
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6
Chapter 5: Stress
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116 Verified Questions
116 Flashcards
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Sample Questions
Q1) According to research, which of the following is considered the most stressful life event?
A) divorce
B) jail term
C) pregnancy
D) death of a spouse
E) change in occupation
Q2) Explain the concept of presenteeism, and describe the effects it has on workplace productivity.
Q3) Challenge stressors have a weak positive relationship with job performance.
A)True
B)False
Q4) Coping strategies can be viewed as either ________ focused.
A) problem or emotion
B) behavior or cognition
C) positively or negatively
D) work or nonwork
E) personally or organizationally
Q5) Describe the nature of hindrance stressors, and give one example each of three different hindrance stressors.
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Chapter 6: Motivation
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) Ernest has a high paying, low-stress job as a buyer at a warehouse facility. Most people are envious of Ernest, but he is not happy. Ernest would rather work in a park or forest where he could help the environment and preserve nature, because that is more important to him than his high salary. Ernest's longing to work with nature is a ________ need.
A) control
B) self-regard
C) relatedness
D) responsibility
E) self-actualization
Q2) Blake is determined to finish a building project for Mr. Hicks before the deadline. Blake is certain that if he successfully performs this building project, Mr. Hicks will hire him as a permanent builder for his expanding condominium business. Blake's belief demonstrates
A) instrumentality.
B) self-efficacy.
C) complexity.
D) expectancy.
E) valence.
Q3) Define and explain motivation and its forces.
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Chapter 7: Trust, Justice, and Ethics
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120 Verified Questions
120 Flashcards
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Sample Questions
Q1) The managers at Telstar, a public relations firm, have noticed that the employees are not team players and are primarily focused on achieving individual goals. Management wants to change this attitude and works to create a reward system in which all group members would receive exactly the same outcome, regardless of their individual productivity levels, to promote their ability to work effectively in groups. Which of the following allocation norms would you recommend for this purpose?
A) standard norm
B) consensus norm
C) equity norm
D) equality norm
E) propensity norm
Q2) When trust is rooted in a rational assessment of the authority's trustworthiness, it is called ________ trust.
A) disposition-based
B) affect-based
C) cognition-based
D) power-based
E) feeling-based
Q3) What is moral intensity? Briefly explain the factors that drive moral intensity.
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Page 9
Chapter 8: Learning and Decision Making
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Blaine's coworker, Tamika, has accused him of sexual harassment, but Blaine denies it. Though there is little evidence to support either person's claims, their supervisor, Yessi, is inclined to believe Tamika. She knows that Blaine had a DUI just a few years back, and he was once reprimanded for mismanaging company funds. Yessi's judgment is one of ________ attribution.
A) high distinctiveness resulting in an internal B) low distinctiveness resulting in an external C) low distinctiveness resulting in an internal D) low consensus resulting in an external E) low consensus resulting in an internal
Q2) Decision making reflects relatively permanent changes in an employee's knowledge and skills that result from experience.
A)True
B)False
Q3) Define the term heuristics, discuss the relationship between heuristics and biases, and explain at least two of the associated biases with examples. Why do people fall prey to these biases, and what is faulty about them?
Q4) Compare and contrast rational decision making and bounded rationality.
Q5) Discuss the relationships among learning, experience, and decision making.
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Chapter 9: Personality and Cultural Values
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116 Verified Questions
116 Flashcards
Source URL: https://quizplus.com/quiz/3911
Sample Questions
Q1) A culture high on ________ feels threatened by ambiguous situations and relies on formal rules to create stability.
A) collectivism
B) power distance
C) masculinity
D) uncertainty avoidance
E) short-term orientation
Q2) The Big Five personality dimension ________ is a key driver of what's referred to as typical performance, which reflects performance in the routine conditions that surround daily job tasks.
A) neuroticism
B) conscientiousness
C) extraversion
D) openness to experience
E) agreeableness
Q3) Describe the purpose of project GLOBE. How does this project contribute toward cultural studies in organizations?
Q4) Explain the principle of situational strength and principle of trait activation.
Q5) What is personality? Explain how personality affects how others see us.
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Chapter 10: Ability
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Benson is the head of security for a large government facility covering several square miles. He has to screen people entering and leaving the facility, watch for wild animals entering areas where they could pose a risk, and monitor the weather. Describe the role of sensory ability in task performance, and explain how it applies to Benson's job.
Q2) Ken has an editorial position at an independent publisher in which he rapidly proofreads documents, sorts files and images, and categorizes objects. Ken depends a lot on
A) problem sensitivity.
B) spatial orientation.
C) perceptual speed.
D) visualization.
E) originality.
Q3) Self-awareness is a(n) ________ ability.
A) cognitive
B) emotional
C) physical
D) sensory
E) intuitive
Q4) Explain the effects of general cognitive ability on performance and commitment.
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Chapter 11: Teams: Characteristics and Diversity
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117 Verified Questions
117 Flashcards
Source URL: https://quizplus.com/quiz/3913
Sample Questions
Q1) Willie's Beverage Bottlers formed several teams to plan and execute the 150<sup>th</sup> anniversary celebrations of the company. Over a period of two months, the teams organized events, oversaw logistics, and coordinated employee activities. The events that were planned were on a large scale and required a lot of input from the managers and production workers. These are examples of ________ teams.
A) work
B) action
C) project
D) parallel
E) management
Q2) Park just received an email from his division manager, explaining that he will be part of a virtual team starting Monday. Explain the significance of virtual teams and provide an example what Park might expect to experience as part of the team.
Q3) Management teams are formed to take on "one-time" tasks that are generally complex.
A)True
B)False
Q4) Identify and briefly describe the five aspects of team composition.
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Chapter 12: Teams: Processes and Communication
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138 Verified Questions
138 Flashcards
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Sample Questions
Q1) ________ involve systematic discussions and reviews of performance episodes.
A) Group appraisals
B) Assessment reviews
C) After-action reviews
D) Strategy formulations
E) Component evaluations
Q2) ________ reflects whether members possess adequate information about their own task responsibilities.
A) Staff validity
B) Hierarchical sensitivity
C) Boundary spanning
D) Decision informity
E) Groupthink
Q3) Which of the following refers to the degree to which members of the team make useful recommendations to the leader?
A) social loafing
B) staff validity
C) hierarchical sensitivity
D) groupthink
E) decision informity
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Chapter 13: Leadership: Power and Negotiation
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161 Verified Questions
161 Flashcards
Source URL: https://quizplus.com/quiz/3915
Sample Questions
Q1) "Communicate why the request is important and the justification for it" is a suggested guideline for using ________ power.
A) legitimate
B) coercive
C) referent
D) reward
E) expert
Q2) Chris is an attorney working with a married couple seeking damages from a builder who failed to complete their home according to contract and left them with several structural and cosmetic issues. The couple are demanding $250,000, as well as an apology. In order to best help them, Chris needs to
A) explain that he will do the best job he can for them.
B) help his clients understand that the apology is unnecessary.
C) ask his clients the least amount they would be willing to accept from the builder.
D) look into the builder's financial assets to see if he can afford to pay more than $250,000.
E) give them a detailed accounting of everything that could possibly go wrong in the negotiations.
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Page 15
Chapter 14: Leadership: Styles and Behaviors
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120 Verified Questions
120 Flashcards
Source URL: https://quizplus.com/quiz/3916
Sample Questions
Q1) In the leader-member exchange theory, the low-quality exchange dyad forms the leader's
A) outgroup.
B) internal attributes.
C) ingroup.
D) levels of mutual trust.
E) obligations.
Q2) Cary just announced to his employees that if they meet the sales goal for the month of August, they can have a paid four-day vacation. Which of the following styles of leadership is being used by Cary in this case?
A) laissez-faire
B) contingent reward
C) passive management-by-exception
D) active management-by-exception
E) transformational
Q3) Many of the correlations between traits and leadership are strong in magnitude when leader effectiveness serves as the outcome.
A)True
B)False
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Page 16
Chapter 15: Organizational Structure
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117 Verified Questions
117 Flashcards
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Sample Questions
Q1) Which of the following actions is necessary when a company is hiring and firing at the same time?
A) having honest and frequent communication with layoff survivors
B) providing more money to layoff survivors
C) providing more salaries to layoff survivors
D) providing higher salaries to new employees
E) providing better jobs for new employees
Q2) Which of the following statements is True?
A) Wide spans of control tend to be associated with centralized decision making.
B) Narrow spans of control tend to be associated with decentralized decision making.
C) A high level of work specialization tends to bring about a high level of work formalization.
D) Mechanistic organizations are typified by a structure that relies on low levels of work formalization.
E) Organic organizations are typified by a structure that relies on high degrees of work specialization.
Q3) Differentiate between functional and multi-divisional structures. Create a diagram of each.
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Chapter 16: Organizational Culture
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127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/3918
Sample Questions
Q1) Rigby has gotten his dream job working with one of the most prominent tech companies in Silicon Valley, and he is determined to make a good showing from the first day. The best way for him to do that is to
A) learn as much as possible about his own specialty, as well as the particular technical needs of the company, and take extra classes if he discovers anything lacking in his skill set.
B) conduct extensive online research using a wide variety of business sources, such as Standard & Poor's, and social media, to get a detailed portrait of the company.
C) make a point of staying late and going in to the office on weekends, both to get noticed by management and to talk with other people who work extra hours.
D) observe his coworkers from the start, figure out who is most successful and plugged in, get to know them, and not be shy about asking questions.
E) talk to people who have left the company and find out how their work experience was, including whatever negatives views they might have.
Q2) Discuss the encounter stage of the socialization process.
Q3) Discuss the two common methods by which an organization can change its culture.
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Page 18