Organizational Development Practice Exam
Course Introduction
Organizational Development explores the theories, strategies, and practices involved in enhancing an organization's effectiveness and ability to adapt to change. This course examines the processes of diagnosing organizational issues, designing and implementing change interventions, and evaluating outcomes. Topics include organizational culture, leadership, group dynamics, communication, resistance to change, and the ethical implications of development work. Students will gain skills in conducting organizational assessments, facilitating team development, and applying evidence-based models to real-world organizational challenges. The course combines conceptual frameworks with case studies and experiential activities to prepare students for roles in leadership, consulting, and human resource management.
Recommended Textbook
Organizational Behavior V. 2.0 by Talya Bauer and Berrin Erdogan
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15 Chapters
2346 Verified Questions
2346 Flashcards
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Chapter 1: Organizational Behavior
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143 Verified Questions
143 Flashcards
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Sample Questions
Q1) ______________ refers to a relationship between two variables. Answer: Correlation
Q2) Access to information has led to an increase in innovation and a "flattening of the world."
A)True
B)False
Answer: True
Q3) Organizational behavior matters because it analyzes what you care about,what employers care about,and what organizations care about.
A)True
B)False
Answer: True
Q4) Les Schwab Tires,Inc.differentiates itself from other tire companies because of its focus on:
A)low profit margins.
B)high quality customer service.
C)reducing errors.
D)reducing costs whenever possible.
Answer: B
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Chapter 2: Managing Demographic and Cultural Diversity
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) In high power distance companies,participative decision making is common practice.
A)True
B)False
Answer: False
Q2) Developing an openness to different experiences is a viable method to prepare oneself for a global career.
A)True
B)False
Answer: True
Q3) Ethnic minorities experience a wage gap and a glass ceiling even more severe than that faced by women.
A)True
B)False
Answer: True
Q4) Research indicates that older employees exhibit higher absenteeism than their younger counterparts.
A)True
B)False
Answer: False
Page 4
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Among the limitations associated with using personality tests in employee selection is
A)candidate inability to understand the purpose of the personality test.
B)candidates faking their answers.
C)candidates refusing to take personality tests.
D)finding that performance cannot be predicted by personality testing.
Answer: B
Q2) Across a variety of occupations and jobs,what is the one personality trait that most uniformly predicts how high a person's performance will be?
A)conscientiousness
B)extraversion
C)agreeableness
D)openness
Answer: A
Q3) A neat,professional appearance and a firm handshake are two important aspects of an interview because of the lasting impact first impressions make.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Individual Attitudes and Behaviors
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Sample Questions
Q1) Which of the following statements regarding age and turnover is accurate?
A)Programming opportunities offered to new hires,such as orientation,often fail to reduce the turnover of this group.
B)Older individuals are more likely to turnover than younger individuals.
C)Individuals who have been on the job only a short period of time are unlikely to turnover because they just got the job.
D)Younger individuals have an easier time,overall,leaving a job than older individuals.
Q2) Predictors of _______________ include how we are treated at work,personality,positive work attitudes and age of the employee.
Q3) Research on turnover supports which of the following statements?
A)Unhappy employees are more likely to leave than those who are satisfied with the organization.
B)Poor work attitudes are not a strong predictor of intentions to quit.
C)All turnover is bad for an organization.
D)Agreeable and conscientious people are more likely to quit their jobs.
Q4) _______ ___________ are meetings with departing employees.
Q5) Name and define two work attitudes.
Q6) What is the nature of the relationship between attitudes and behavior?
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Chapter 5: Theories of Motivation
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Sample Questions
Q1) Process-based theories view motivation as a rational process.
A)True
B)False
Q2) How could a firm best satisfy an employee's safety needs?
A)Enroll the employee in a Microsoft Office training course.
B)Provide an employee appreciation luncheon.
C)Develop a weekly employee bowling league.
D)Create a job security clause in the employment contract.
Q3) An example of extinction is
A)nagging an employee to call a customer.
B)suspending an employee for being late three days in a row.
C)praising an employee for a well written report.
D)ignoring a coworker who is telling dirty jokes.
Q4) Herzberg's two-factor theory of motivation suggests factors that are part of the context in which the job is performed are called _______factors.
Q5) Maslow's physiological needs may be satisfied by A)food.
B)feeling danger-free.
C)feelings of importance.
D)human bonds.
Page 7
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Chapter 6: Designing a Motivating Work Environment
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Sample Questions
Q1) Forced ranking systems,like that established by General Electric,
A)provide employees with concrete feedback on what their goals are for next year.
B)are beneficial to a firm if they are used in a consistent manner and for a long period of time.
C)can lead to employee stagnation and a performance-aversive culture.
D)can carry the danger of lawsuits because of equal employment opportunity concerns with employees rated.
Q2) According to the formula for the motivating potential score of a job,the most important elements in deciding motivation potential are
A)skill variety and autonomy.
B)task significance and task identity.
C)autonomy and feedback.
D)skill variety and feedback.
Q3) Using the concepts of job design,goal setting and incentive systems,discuss how Nucor Steel Company successfully motivates its employees.
Q4) Fruit pickers are often paid based on the amount of fruit they pick in a day.This is an example of a ______ _______ _______ system.
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Chapter 7: Managing Stress and Emotions
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172 Verified Questions
172 Flashcards
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Sample Questions
Q1) Sleep research on stress indicates that
A)workers who miss work because of exhaustion become rejuvenated and face less stress upon their return to work.
B)nearly all adults have trouble sleeping.
C)work-life conflict makes good sleep easier to achieve.
D)insomnia is a stress-related epidemic.
Q2) Differentiate between a Type A personality and a Type B personality.
Q3) Research on stress in the workplace indicates which of the following is an outcome of experiencing stress?
A)lower turnover
B)higher job performance
C)higher job commitment
D)lower organizational citizenship behaviors
Q4) ________ __________ is the regulation of feelings and expressions for organizational purposes.
Q5) The dimensions of psychological capital (PsyCap)are
A)efficacy,optimism,hope,resilience.
B)efficacy,optimism,positive affect,hope.
C)Optimism,positive affect,hope,resilience.
D)positive affect,self-confidence,strength,hope.
Page 9
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Chapter 8: Communication
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Sample Questions
Q1) A message that can be read at any time is ____________ unlike a conversation,which is carried out in real time.
Q2) Anna is placing her workgroup's lunch order over the phone with the Pizza Shoppe.She is using what type of communication?
A)verbal
B)direct
C)nonverbal
D)written
Q3) Briefly discuss the elements in the communication process.
Q4) ___________ is the process by which information is exchanged between individuals through a common system of symbols,signs or behavior.
Q5) Give two examples of biased language and indicate why they would be considered biased.
Q6) Research suggests that women may be speaking less in high-stakes communication situations like meetings.
A)True
B)False
Q7) Name,describe and provide an example of two barriers to effective communication.
Q8) Define proxemics and provide an example of it.
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Chapter 9: Managing Groups and Teams
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163 Verified Questions
163 Flashcards
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Sample Questions
Q1) The norming stage in Tuckman's model of group evolution features
A)uncertainty,with observant,conflict avoidant group members who are trying to achieve several goals at once.
B)competent group members who work interdependently as part of a greater entity.
C)chaos with group members exploring power and influence roles.
D)high energy with group members committed to each other and the overall goal.
Q2) Maria strongly disliked working in groups in college because she always felt there was someone who did not "pull his weight." However,now that she is a manager,she must organize teams in her firm.Which of the following is a tip to prevent social loafing she has received from other managers in her company?
A)Evaluate the team only,not the individuals within the team.
B)Assign equal amounts of work to group members.
C)Choose a larger number of employees for each team.
D)Define each individual's tasks in front of the group.
Q3) Briefly discuss the punctuated equilibrium model.
Q4) Pret a Manger's relatively low turnover rate is in part attributed to their team-based culture.
A)True
B)False
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Chapter 10: Conflict and Negotiations
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Which of the following is considered a good piece of advice to offer individuals who want to engage in successful negotiations?
A)Don't establish deadlines; when the negotiations are over,they are over.
B)Rushing negotiations can be a good tactic.
C)Don't worry about periods of silence; just wait.
D)Focus on disagreement first and then go back to those areas that are resolved.
Q2) The department managers for Zylog Corporation are meeting for a budget meeting.If the marketing manager gets the 6% increase he is requesting,the human resource manager will not get any increase in his department budget.This is an example of what kind of negotiation strategy?
A)integrative approach
B)accommodating approach
C)distributive approach
D)concession approach
Q3) ___________ is the third phase of the negotiation process where you assemble the gathered information in a way that supports your position.
Q4) Conflict can result in both positive and negative outcomes.
A)True
B)False
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Chapter 11: Making Decisions
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158 Flashcards
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Sample Questions
Q1) One of the symptoms of ________ is the illusion of invulnerability which when shared by all group members creates excessive optimism and encourages them to take extreme risks.
Q2) To satisfice is to
A)generate new ideas that are original,fluent and flexible.
B)set parameters against which all of the potential options can be evaluated.
C)accept the first alternative that meets your general criteria. D)be influenced by the way in which problems are framed.
Q3) Groupthink is one of the reasons cited for the tragedy of the Challenger space shuttle.
A)True
B)False
Q4) The bounded rationality model should be used to make decisions when A)the minimum criteria are clear.
B)the decision is important.
C)there is time pressure.
D)new solutions need to be generated.
Q5) Give an example of a tactical decision and indicate who makes it.
Q6) Give an example of an operational decision and indicate who makes it.
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Q7) Automated responses that we use to make decisions are called _______
Chapter 12: Leading People Within Organizations
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162 Flashcards
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Sample Questions
Q1) People in positions of authority are influential in driving people to ethical behaviors but not unethical behaviors.
A)True
B)False
Q2) Leaders do not need to rely on the use of force to influence people.
A)True
B)False
Q3) Transactional leadership is a more effective form than transformational leadership.
A)True
B)False
Q4) People-oriented behaviors are also called
A)initiating structure.
B)consideration.
C)laissez-faire.
D)authoritarian.
Q5) Critique the leader-member exchange theory (LMX)with regard to the implications it has for effective leadership in the organization.
Q6) In what context might a servant leader be successful?
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Chapter 13: Power and Politics
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Sample Questions
Q1) Punishing someone for noncompliance,as a parent does to a child when the child does not clean her room,is an example of __________ power.
Q2) When individuals feel role ambiguity in their jobs,they feel the organization is more political.
A)True
B)False
Q3) Michael is the individual in the firm who knows everything about computer issues.When anyone has a problem,they go to Michael.Michael has referent power.
A)True
B)False
Q4) The strategic contingencies model suggests
A)the more difficult it is find a substitute,the less power held by the person with the substitute.
B)the more unique your resource,the more power you will have.
C)the more vital the resources you control,the less power you hold.
D)the more dependent an individual is on another,the less power the one being depended on has in the situation.
Q5) How can you use impression management in an interviewing situation?
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Chapter 14: Organizational Structure and Change
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Sample Questions
Q1) _________ structures are most effective for organizations that do not have large numbers of products.
Q2) Moore's law says the overall complexity of computer circuits will double every 18 months with no increase in costs,so firms will rapidly change their technology.
A)True B)False
Q3) Matrix organizations violate the unity of command principle. A)True B)False
Q4) Michael defends the new change in company healthcare registration as helping the firm be more efficient.He says,"After all,we have healthcare.Let's learn how to do this since it will help us." Michael is reacting to the change using the _______ __________ form.
Q5) The most negative reaction to a proposed change attempt is A)enthusiastic support. B)active resistance.
C)passive resistance. D)compliance.
Q6) Provide an example of an organization that has a functional structure.
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Chapter 15: Organizational Culture
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152 Verified Questions
152 Flashcards
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Sample Questions
Q1) Define organizational culture.
Q2) __________ or relationship building is an important activity new employees can undertake to ensure their adjustment to a firm.
Q3) What are key factors in maintaining a firm's culture?
Q4) Which of the following statements is true regarding the attraction-selection-attrition (ASA)process?
A)Individuals self-select the companies for which they choose to work.
B)Due to economic circumstances,companies today hire people for fit with the job only and are much less concerned about fit with the culture.
C)The ASA process aids organizations in maintaining the relative heterogeneity of employee personalities and values.
D)Person-organization misfit has only a minor impact on employee turnover.
Q5) Companies within the same industry generally have similar organizational cultures,but on occasion,they can be wildly different.
A)True
B)False
Q6) What are the six steps to changing a culture?
Q7) What is a mentor?
Page 17
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